Sling TV Customer Service Issues

I have been using Sling TV with the Sling Urdu package for the past 9-10 months without any issues until a few weeks ago. Lately, there have been interruptions with short stops, buffering, and the show rewinding a few minutes. This has been happening consistently for a few weeks now, despite having the Verizon Gigabit Connection, which should offer the fastest network speed. Another frustrating issue is the message indicating a lack of internet connection, despite confirmation from my smart TV that the connection is active. These problems are affecting my viewing experience significantly, making me contemplate canceling the service. I hope these technical issues can be resolved promptly so I can enjoy watching my favorite shows uninterrupted.

I had an old Sling account last year under [redacted] for our Samsung TV. I decided to start a new account this year. Unfortunately, when trying to sign in on my Samsung, it still shows the old account. I cancelled the new account to revert to the old one, but Sling is holding onto the payment for this first month despite only having the new account for under 10 minutes. How can we log out of the old account on this device that no longer exists? If that’s not possible, is it feasible to receive a refund for the new account and reactivate the old one? Your urgent assistance is greatly appreciated. Old account: [redacted] New account started today (cancelled for old account reactivation): [redacted]

As a new customer, I have generally enjoyed your product and the Sling interface. However, during the NCAA Men's Basketball Tournament, I have been disappointed with the stream's quality. Research shows that TBS & TNT broadcasts at 30fps, below the recommended 60fps for sports, impacting the viewing experience. While ESPN on Sling offers 60fps, other streaming services transmit all content at 60fps for smoother sports viewing. The idea of switching to YouTube TV for $40 a month with 60fps is tempting for a better experience. It might be valuable to consider offering customers an ExtremeHD option for an extra $5-10 to access full 60fps on all broadcasts. I will continue exploring alternatives as choppy sports viewing is a concern, especially for entertaining guests. I hope there will be options to address this in the future. Thank you. - P.N.

I signed up for Sling on February 17 for a 7-day trial. I wanted to use it on my phone, but it didn't work, so I canceled online. However, Sling still charged my checking account even after I canceled. I spoke to a customer service representative who claimed I hadn't canceled in their system. He said he would cancel it on March 26 at 9:30 pm, but mentioned they wouldn't refund my money. I feel like Sling is deceiving customers by appearing to allow cancellations but still charging after the trial period. I will contact my bank in the morning and take action if any money is taken. I advise others to cancel through customer service and keep records. I will search my emails from Sling. - Barbarett J.

After reactivating my Sling TV account, I've encountered multiple issues with the app. Despite uninstalling and reinstalling it three times, the app is currently not streaming at all. My other apps work fine with the internet, so it's not an internet problem. Missing my favorite shows, news, and movies on 3/26/19 and part of 3/25/19 has left me frustrated. I've faced problems for months without receiving any credits or discounts for being a loyal customer. It's incredibly frustrating not being able to speak to a live person about these issues. I've uninstalled and reinstalled the app for the fourth time now, and it's finally streaming, but it blacked out twice before the first commercial on the show. Previously, blackout issues occurred multiple times before commercials. I'm puzzled why this is happening now. I hope to hear back soon to address this problem.

Since the beginning of the year, I have been experiencing the issue of my TV screen going black while watching any program at any time of day on all of my TVs. I last contacted customer support on March 12th, [redacted]. I have to exit Sling and reopen it to continue watching, which has become very frustrating. I prefer speaking to a person for assistance as my time is valuable. Despite troubleshooting efforts, the problem persists daily. I request a prompt resolution and a direct phone number for assistance. As a loyal and paying customer, I appreciate Sling's service and hope the issue can be resolved effectively. Thank you, Deborah B.

Please stop cutting off the final moments of shows, as they are crucial for viewers to grasp important points. Repeatedly truncating these moments is frustrating. Additionally, the excessive "nails on chalkboard" 24 Hour Fitness advertisements are highly irritating and make me hesitant to support their business. Both Sling and 24 Hour Fitness need to show more respect to their customers. It is essential that these practices are addressed and improved. Furthermore, providing an email contact for customer service is a basic requirement for any business today. Omitting this service only reflects poorly on the company.

I am frustrated with the constant cutting off of the last 20 to 30 seconds of every show on Sling. News programs usually have important conclusions for viewers, not to be abruptly cut off by annoying ads. The incessant 24 Hour Fitness ads are incredibly irritating and make me avoid their services altogether. I expect to watch complete shows when I pay for Sling, not truncated versions every hour. This, coupled with the lack of an email address for customer service, reflects poorly on both Sling and 24 Hour Fitness. These are significant issues that need to be addressed immediately.

I have been enjoying using Sling TV, but recently, I have experienced issues with the program stopping or my screen going black frequently. I find it frustrating to have to constantly restart the program or deal with buffering while trying to watch a show. I have tried deleting and reinstalling Sling several times, but the problem persists. As an artist who listens to TV while working at my drafting table, it's disruptive to have to keep getting up to fix the program every time it stops. I used to like Sling TV, but these interruptions are becoming too much. If this continues, I may have to look for a different service provider. Thank you for your help.

My DVR is experiencing issues. I am currently only able to record one baseball game at a time, when I used to be able to record multiple games simultaneously. Even if I cancel other recordings, I can only manage to record one game. The on-screen recording options only offer me choices such as record all episodes, new episodes only, record this episode only, or record new episodes only. I have attempted selecting both new episodes and all episodes, but the problem persists. Additionally, my email function is also malfunctioning. If you have any questions or require help locating a dentist, please contact the Beneficiary Customer Service Line at 1-[redacted]. Providers are encouraged to enroll as Medi-Cal dental providers; for more details, please reach out to the Provider Customer Service line at 1-[redacted] or visit the Denti-Cal Provider Outreach website.

I mainly use Roku for Cibor Italy shows. Yesterday, I had trouble with the Sling button on the remote. Even after trying to add Sling manually, it didn't work. Nathan from S. Texas helped by walking me through a factory reset, which added Sling. Unfortunately, this reset removed all our Cibor Italy programming, which was the main reason for having Roku. How can we retrieve those channels?

What is happening with your servers? Since mid-March, your servers have been acting up. My screen freezes very often which is a new issue, given that your service worked flawlessly for months. Even with 35-40 mb/s speed, the problem persists. I attempted to update to the latest android version, but it intensified the freezing. Reverting to version Sling TV_5.12.[redacted] partially solved the issue. Please address these problems promptly. I heavily rely on Sling as my main TV provider (I am a cord-cutter). If these ongoing issues persist, I might have to consider going back to cable, which I never had trouble with before. I have high-speed DSL with a [redacted] mb/s service. These problems only started in mid-March [redacted].

I recently attempted to sign up for the Blue promo at $15 with an extra $5 for DVR, providing my credit card information. Unfortunately, when I tried to complete the process, it was blocked, and I am still waiting for it to go through. I was also notified of the exact time my card was charged, which is inconvenient. I had assumed there would be no customer service available. Please cancel my account immediately as I cannot trust a service that seems to lack proper customer support. It's disappointing that they are unwilling to invest in a call center. I noticed that opting for a free trial increases the promo price by $30. Should have been more cautious.

I chose to decline a promotional offer and canceled my subscription. Despite having prepaid for the period I used, opting out of the promotion would not interrupt my service for that month. I promptly returned the promotional equipment unopened, expecting a full refund of $[redacted].62, as promised. However, the refund received was only $76.00, along with the requirement to stick with the service until June. Regrettably, there is no accessible telephone support for immediate assistance, as all communication is conducted via email, where accountability seems lacking. This ordeal has been incredibly frustrating and feels deceptive.

I signed up for Sling TV on Sunday. My family rented the new Mary Poppins movie last night, but unfortunately, we experienced issues while trying to watch it. The movie froze at the 10-minute and 20-second mark, despite our attempts to log out and log back in to resolve the problem. We tried to rewatch it, but it still wouldn't play. Our internet connection was stable as we successfully rented the movie from Amazon Prime afterward. I believe I should not be charged for the movie due to this technical difficulty. Thank you, M.A.

I have been experiencing the "black screen" issue for a few weeks across my Amazon Fire TV, Fire TV Stick, and iPad on different TV brands. It happens frequently. After contacting Sling support and trying technical solutions without success, the technician mentioned it might be a TV problem. Initially, I mentioned having a Samsung TV, which he said had update issues, but when I said it was a different brand, he still linked it to the TV. The tech, named "John," assisted me, possibly from the US or India. The problem persisted, making me stop using Sling. I researched online and found others facing the same issue. Adjusting the speed setting did not help. I noticed it mostly on specific channels like Hallmark or recorded shows, although the tech insisted it was the TV. Interestingly, my other streaming services like Hulu, Prime Video, Netflix, and YouTube are working fine in contrast.

Very dissatisfied with this company! I have been experiencing error 8-12 for 2 months and cannot access the content I paid for. Despite promises of a fix within 2 weeks, it has now been 2 months with no resolution in sight. The troubleshooting tips on the website are basic and unhelpful. Attempts to contact customer service have been futile, with no response on the phone line and no alternative contact methods provided. I am seeking a refund for the last two months and if the issue is not resolved promptly, I will cancel my account and switch to a more reliable IPTV service.

I recently ordered Sling TV to watch ESPN but ended up with additional subscriptions that I do not need. Despite canceling them, I am still being charged incorrectly. I only want the orange package without any extras. I should only be charged $15, not the $50 I am seeing now. It does not make sense to pay for services I cannot even access. Can you please cancel the unnecessary subscriptions and adjust my bill accordingly?

I am trying to locate my Sling TV account number. Normally, I log in with my email address and password, and I have never needed the account number before. I have checked everywhere on the website but cannot find it. Please assist me in finding the account number when logged in. Thank you for your help in resolving this. I had a bad experience with a Sling TV representative earlier who was rude and unhelpful, but another representative eventually assisted me. Now, I am seeking a supervisor to address the poor customer service and to receive the promised credit of $85.23 on my next bill. I value Sling TV as my primary cable provider and have referred others, but the recent experience has me considering cancellation. I hope this matter can be promptly resolved. Please contact me at [redacted] at your earliest convenience. Thank you for your assistance in this urgent matter.

I attempted the 7-day trial but canceled within 20 minutes. After discussing with my wife, I decided to try the 7-day trial again, but was unexpectedly charged for a full month's subscription instead. I used my card as instructed, not realizing it would result in a full subscription. I would like to close my account entirely and receive a refund as we were still undecided. Everything transpired in less than 6 hours on the same day. Kindly cancel and refund the full amount. Apologies for any inconvenience. For any inquiries, please contact me at [redacted]. My account (ending in [redacted]) was charged three times: $14.98, $29.99, and $1.00. I canceled promptly and did not intend to sign up for a full month; I believed it was only a 7-day trial. Thank you for your understanding.