SkyLight Financial Customer Service Issues

I recently received a message on 9/17 alerting me to fraudulent activity on my card. After speaking with a woman who canceled my card and arranged for a new one to be sent, I requested the funds on the card as I had no food at home. She updated my address and processed a moneygram order for me, but did not mention that I couldn't collect the money at Walmart or CVS. Upon discovering the pickup location was in a different state, I had it canceled and reordered for my state, incurring a fee and a 24hr wait time. Despite my efforts to find a location to pick up the money, I am left hungry and inconvenienced by the error. I am seeking a refund for the charged fee and compensation for the time wasted and the stress caused. It's crucial for call center staff to receive better training to prevent such mistakes from impacting customers' well-being.

My name is Gillian Wainwright, and I was employed at Chickies and Pete's Drexel Hill. I was issued a Skylight card with an incorrect Social Security number attached to it. Due to unforeseen medical circumstances, I had to depart abruptly, misplacing the Skylight card amidst the ensuing chaos. Despite reaching out to various individuals at Chickie's, I have been unable to find a resolution. The Skylight customer service hotline proves unhelpful as I cannot progress past the stage where it requests my card number. Moreover, when prompted for my Social Security number, inputting it results in an error message stating it is not on record. Having worked diligently for approximately two months, I am entitled to access the earnings I accrued. I earnestly request your prompt attention to this matter, as it has been several months since my departure, and I am yet to retrieve the $[redacted]+ that likely remains on the card. Thank you, and I eagerly await your response.

Over the weekend, I went to a U.S. Bank to withdraw $60 from my card, as they have no withdrawal fees. However, after completing the transaction, I did not receive my money. The screen displayed an error message stating, “Unable to complete this transaction.” I attempted the transaction again, but encountered the same issue. I have been trying to contact someone regarding this problem. I received a notification on my phone about the location and bank, but did not get my money. Today, my card was fraudulently charged $40 by a credit card fraud named ‘Fame Care.’ These issues need immediate attention and resolution. Please reach out to me as soon as possible to address this matter.

Hello, I am Barbara A. Clark from Burger King Store #[redacted] in Heath, Ohio. Since Ampler took ownership of the store in January [redacted], I have not received any paychecks. While other employees got their first paycheck on January 29th and the second one on February 12th, I have yet to receive any. Today, the third check was issued and put on netspend cards through skylight, but I have not received anything. I spoke to James from Ampler, who said the money was loaded onto a card for me, but I have not received the card. My GM, Amy Smith, was supposed to contact skylight about my missing card. I have been working at Burger King for almost two years, and I am desperate to receive my pay. If anyone has information about my netspend card, please let me know. Thank you.

On July 4th, I visited Point Pleasant Beach with $20.01 on my card. I bought four beach tickets for $19.36, but when I tried to pay, the cashier said my card was declined. Strangely, my entire $20 was deducted, and I started getting declined fees. Despite my card supposedly being declined, it now shows a negative balance due to these fees. I'm confused about why the money was taken if the card didn't work. Today, July 6th, the fees keep adding up. How can I resolve this issue and speak to a representative? I need help because these increasing fees will affect my finances.

I recently received a Skylight One paycard from my employer. I called the number on the back of the card to activate it. However, I am now receiving emails about my online access not being activated. I am concerned that my card isn't activated properly, and I'm worried about receiving my first paycheck. I would appreciate confirmation that my card is activated correctly or guidance on what steps to take to ensure it is activated.

I recently received a Skylight One card from my employer. I've been trying to activate it on the website, but it seems to be stuck in a continuous loop. Every time I try to activate it, I'm told I lack enrollment information. When I try to register for an account, it asks for my card details, which brings me back to the beginning. I attempted to call the customer service number, but I kept getting redirected to the same automated system that hangs up on me after unsuccessful tries. I need help from a customer service representative to create an account and activate my card.

I recently discovered that my stimulus payment of $[redacted].00 was deposited into one of my Skylight One Accounts on 12/29/20. Unfortunately, I am unable to access my online account because I did not receive the password reset email. I no longer have multiple debit cards, except for an ACE Flare Netspend account. I need assistance with my Skylight One account, which was mistakenly created due to a misspelling by a customer service representative trying to avoid a dispute. I have encountered issues with Netspend in the past due to multiple accounts, requiring me to provide proof of identity to access funds. This situation has caused me significant stress and worry, especially during the challenges of the past year with the impact of COVID-19 on employment. As an essential worker, I urgently need access to the $[redacted].00 stimulus payment. Your help in resolving this matter would be greatly appreciated.