Sky Customer Service Issues

I called [redacted] as my TV is flashing, losing sound, and changing source unpredictably. The representative mentioned my SKY+HD box is old and needs replacement. Now, I have no TV due to the constant flashing. They scheduled a replacement for January 17, [redacted]. I pay £62 monthly. Is it possible to get an earlier replacement, or can I get a refund?

Subject: Assistance Needed for Mr. Richard Hill's Sky Account I would like to reach out regarding Mr. Richard Hill's Sky account, as his son-in-law. Mr. Hill, residing at 12 Hargrave Cres, Menston, Ilkley, West Yorks, LS29 6NJ, with contact number 07[redacted]44, has been a dedicated Sky customer for nearly 20 years. Due to recent changes in his circumstances, he is looking to adjust his service. Despite numerous attempts to contact Sky, he has faced difficulties connecting with the customer service team as calls are being disconnected. Being out of contract and with the presence of active Virgin Media services in his area, Mr. Hill is contemplating switching providers unless Sky can offer a more streamlined service. If Sky wishes to retain Mr. Hill as a loyal customer, please ensure to reach out to him before the end of the year on the provided mobile number. Otherwise, he is considering cancelling the direct debit and moving his services elsewhere due to the stress and inconvenience of the current situation. I am unable to provide an account number but Mr. Hill's date of birth is 16/07/[redacted]. Thank you for your attention to this matter. Best regards, Paul Tordoff Burley Road, Menston, LS29 6PG (07[redacted]65)

Since switching to broadband, I have not received any emails. They attempted to bill me early and overcharge me. Despite numerous emails and over [redacted] phone calls, I have not received a response. I am unable to view my bill on the app. I have been without internet for weeks and need to understand why. They are requesting £[redacted] from me, but due to isolation from COVID-19 since November 8th (both myself and my children), I am unable to pay in full. I have requested to pay in four installments to have the service restored but have not heard back from anyone via email.

My mother has been a customer of Sky TV for many years. Unfortunately, she suffered a stroke and has been in the hospital for the past three months. Regrettably, she is unable to speak or move and it seems unlikely she will be returning home. As nobody is living at her address, I need to discontinue the payments and cancel the Sky service since it is not being utilized. Prior to her stroke, she was partially blind and never used a computer, so I do not have any additional information to provide other than her account number from the monthly bills, which are paid through Direct Debit.

I am a Sky customer with broadband, mobile, and TV services amounting to £90.80 monthly. I find this costly. Lately, my wifi has been problematic, affecting my work from home. I've been a Sky customer for over 2 years, unaware of my renewal date or any loyalty discounts. I'm disappointed to see better deals being offered to new customers while existing ones like me get none. My priority is fixing my slow computer that's impacting my work. I want to know my renewal dates to discuss cost-effective options with Sky. Otherwise, I may need to explore other providers.

I called the helpline last Saturday, February 5th, regarding issues with my landline. We have not been able to make or receive calls since the previous Thursday. The call handler guided me through a test procedure but could not resolve the problem. They booked an engineer to call within 2 working days, but no one has contacted me yet. My landline number is [redacted]5. Thank you for your assistance.

I selected this link because I also received a phone with a free Sky Tablet. However, I am encountering some issues. Firstly, I was informed that I would be able to make calls with the tablet, but it is only allowing emergency calls. The main problem is that it does not display any available networks to connect to, and I have to repeatedly turn it on and off until the option appears. Even with the data option, it still does not work. Essentially, it is unable to detect access to connect to the internet. This issue persists even when using a hotspot right next to it. I am no longer able to use it. I would like this matter resolved. Please contact me through the phone that came with it or email the solution to the email shown. Thank you.

Hello, my Sky service has been restricted for non-payment. Upon reviewing my bank statement, I noticed that my monthly payments have nearly doubled from the original amount. I was attracted by a flyer offering cheap sports channels, but even after subscribing to the sports deal, my bill increased by over £20. I spoke with a Sky representative named Vincent who acknowledged the discrepancy and promised to investigate. However, I never received a follow-up call. Given my recent accident and the passing of my boss, I urgently need to clarify these billing issues. I have been unsuccessful in reaching Sky's customer service and I am eager for someone to contact me promptly. I can now be reached at [redacted]. Thank you, Michael I.

Good evening, I need help with an issue regarding a service that I requested to disconnect since January 3rd under account number [redacted]03. The representative assured me that the service would be disconnected starting January 16th. However, I have received bills for the service up to now. I made a payment that included collections and charges for February, which I believe I shouldn't have been billed for since I requested the disconnection back in January. Azucena from Sky provided me with this email after verifying the mistake. I kindly ask for a refund of the overpaid amount. I have attached the necessary documents.

My device has recently stopped working. Previously, it was in good condition but had a cracked screen that I got fixed. However, I have noticed that my tablet now has a new crack and is frozen, making it unable to receive calls. This is a problem as I am responsible for my dad, a friend who has been in and out of the hospital, and I am a single mom. Communication is crucial for me and my family, especially since I missed my first day of work due to not receiving calls. I am looking forward to joining your sales LLC and improving my situation. I recently had an interview and was asked to get in touch for further details. Though I am not claiming to be the best, I consistently achieve top sales results. I am outgoing, excel at public relations, and handle front-end matters effectively. You can reach me at [redacted] Thank you for your assistance in guiding me through the next steps. Thanks.

I am requesting a callback on my Sky phone number, [redacted], for cancellation purposes. Sadly, the sales representative provided inaccurate information to secure a sale, claiming it was an Assurance affiliate. Upon contacting Assurance, I verified this to be false. Please, promptly cancel my account to ensure I retain my Assurance account. Thank you, Thomas M. BlancAto. Pin# [redacted].

Subject: Re: Return of Equipment and Billing Issue Hello, I recently scheduled an appointment with Sky for the 10th of March. However, upon installation, there seemed to have been a mix-up in services between fiber broadband and broadband via telephone line. I decided not to proceed with the installation and promptly called Sky to cancel. I preferred to stay with my current provider, Virgin. Sky's customer service team was helpful in canceling the appointment and mentioned I would receive instructions on how to return the equipment promptly. Unfortunately, I have not yet received any emails regarding the equipment return. Instead, I have received emails stating that I owe money. I have not utilized Sky's services and do not comprehend why I am being charged for a service I did not receive. Kindly guide me on the process of returning the equipment and ensure I am removed from your email notifications. Thank you, Denise M.

Hello, I recently moved out, and I need to cancel the account at my address. For almost four years, I have been paying for my ex-husband's Sky account as it is under his name, making it challenging for me to cancel. Due to financial constraints, I have stopped the direct debit. Despite informing my ex-husband to cancel on March 4th, I believe he hasn't done so. Given our situation, I would appreciate prompt assistance to avoid implications on child maintenance. I aim to establish my own Sky account solely for internet services. Please direct any future communications to his address: Stephen Burgin 104b Chesterfield Road Sheffield S8 0RS Thank you for your help, Jenny Watson

Hello, I was unpleasantly surprised to see charges ranging from £[redacted] to £[redacted] every month for my TV and broadband services when I checked my bank account. As a disabled individual depending on pension support, I have been homebound for two years due to my health issues, including recent cancer removal surgery and radiation treatment. My wife is also struggling, adding to our stress. I had previously explained to a representative that I wanted the best TV package I could within our limited budget. However, somewhere along the way, the costs have skyrocketed without considering our financial constraints amidst rising gas and electricity prices. As someone who is deaf, I prefer written communication. I simply seek the most affordable and suitable deal for our situation. Thank you, Ian

Dear Customer Service, I recently received a letter regarding price increases for what seems to be Sky Signature, though I am unsure of what that entails. The letter mentioned a Sky Account No. [redacted]64, and I noticed charges deducted from my bank account recently. I must clarify that I have not been a Sky customer for the past 4 to 5 years when I used Broadband, TV, and Phone services. I kindly request your assistance in investigating this matter and refunding any payments you may have erroneously taken from me during this period. I appreciate your prompt attention to this issue. Thank you. Sincerely, Ray Stewart

My device contract and final payment have been completed. I would like to upgrade and get a new device. Yesterday, during the upgrade process, I was asked to pay £80 upfront, which was unexpected as it originally stated there was nothing to pay. Today, when I attempted to check again, I was directed to a screen about "Reinstate an active blocked account," with unclear instructions. Despite checking my bills on my Sky account and finding them all in order and up to date, my account is blocked without any explanation. I successfully passed the credit check for the new phone, which is simply a replacement for the previous one.

I urgently need this issue resolved promptly! Over a year ago, I enrolled in the Sky Device Tablet program through a government initiative for those receiving benefits such as food stamps or medical assistance. However, shortly after setting up the tablet with my personal details, it malfunctioned. Apps were not working correctly, and my data appeared to be depleted. I am frustrated by the situation and feel my personal information was misused. I want this matter sorted out quickly, as the tablet has been unusable for over a year now. I do not want a replacement or another device; I simply want the current account closed to stop the misinformation that I have a functioning tablet. Please close this account as soon as possible.

I have been trying to contact customer service via email, but have not found a working email address. It has been a few days now, and I have not received any response. I spoke with a representative on Monday, October 3rd, regarding the high cost of my Sky services and the possibility of canceling my subscription. The representative was supposed to call me back between 4-5pm on Tuesday, October 4th, but I never received a call. I gave him the benefit of the doubt and waited until October 5th, but again, no call back. Today, October 6th, I am requesting for a better price offer from you. If not, I will need to explore other options as I have been a customer for 22 years. I hope we can reach a resolution. My name is Elizabeth Camm, and I am the account holder. My account number is [redacted]82. Thank you, E Camm.

I accidentally dropped my phone while charging, causing it to break. I have been a part of the government program for years and need help finding a phone number to replace my device. I don't have credit or debit cards to pay for any sites charging fees. I urgently need a replacement government phone as I am a diabetic relying on it. The damaged phone has a cracked screen with psychedelic lines when turned on. It doesn't function properly, often dying quickly even when fully charged. I'm borrowing a friend's phone at the moment. Please contact me at [redacted] to assist me. Thank you.

I have had issues obtaining a tablet from Lifeline. I visited the store, but they would not provide one. I live at [redacted] Fulton Avenue in Florida with four residents on the property. My mother-in-law, who lives in apartment B, is getting one. I have been trying to get a tablet for two years. We are eligible for food stamps, yet still face difficulties. I need the tablet for my husband's work and applications, while my mother-in-law needs it for similar reasons at her separate apartment. I am frustrated that I am in the system but unable to receive the tablet. I reside in the main house with two apartments and a small rented house. I urge someone to contact me at [redacted] to explain the ongoing issues and help me get the tablet as promised. I am Teresa Prater Kick Pal and have gone through name changes due to remarriage. My husband and I are struggling financially and desperately need the assistance.