Sky Customer Service Issues

Account Number: [redacted]5 Customer: P. and A. Griffiths Contact Number: [redacted]0 Address: 20 Canons Close, Thetford, IP243PW I've attempted to contact customer service without success. Waiting 45 minutes to speak to a human being is unreasonable as we have other commitments. We recently moved houses and require assistance with the Sky Q box installation. The system needs to be connected to the wall-mounted TV, but we are facing difficulties. The broadband is functional but slow, and we haven't received a new house telephone number. The previous broadband service was with Talk Talk. Our emails need updating, and we request a prompt response without waiting 16 days for an engineer. Kindly call the provided mobile number to discuss these issues. We anticipate a discount on our bill due to the inconvenience. Sincerely, P. and A. Griffiths

I canceled my TV subscription with [redacted] on June [redacted] after the 30-day period ended on July 21. I agreed to switch to Sky Q, but there has been no follow-up. However, I am still being charged for Sky Entertainment, which I have already canceled. I have paid to protect my credit rating, but I no longer want to continue paying until I receive a refund for the service I canceled months ago. I only agreed to the broadband because of the Sky Q package, but I do not want to continue with it. Sky misled me as I expected updated broadband equipment and was charged a £10 admin fee without prior notice. They failed to follow up with installation dates as promised, and my emails have been ignored. Sky refuses to discuss the matter unless I reinstate my direct debit, which I find unfair. I have already had to reinstate my direct debit three times just to get a subpar response from customer service. If I wanted to deal with clowns, I would go to a circus. My family and friends also feel cheated, as there are better-priced broadband options with more professional customer service elsewhere. I want to request a refund and complete cancellation of the unwanted services since the Sky Q offer for £16 is no longer valid while I waited for resolution.

Hello, I have noticed multiple charges on my bank account for Now TV. Despite living in Spain, I attempted to sign up for the service but encountered payment errors, leading me to give up without using the services. Since May, these accumulated charges total almost [redacted] GBP. I primarily used my Revolut card with various currencies, and on June 30th, there were two charges from my Euro account: 11.30 and 3.50. From the history, it is clear that the services were not utilized, resulting in a significant sum from incorrect charges. I am seeking a refund as there was no confirmation of successful payment during the sign-up attempts. Given my location outside the UK for over two years, I faced difficulty accessing my account until using a VPN to change my country to the UK. I kindly request prompt attention to this matter for providing evidence such as screenshots and account details for the refund process. Thank you, Dorota B.

I recently received a Sky tablet for free last weekend. Unfortunately, it was stolen by someone I know before I could even use it. Despite my efforts to retrieve it, he refuses to return it and has already input his personal information and password on it. I would like to have it remotely deactivated to prevent him from using it and I am interested in exploring the possibility of getting a replacement since the theft was not my fault. I also want to ensure that he cannot obtain service for the tablet from another provider. If I do recover it, I would like to know if I can reactivate it for my own use. Thank you.

I am unable to call the UK from the US using your European numbers since my phone plan does not cover international calls, even though it states it's toll-free. My tablet was stolen by a friend who refuses to return it after a week. I need it remotely deactivated and possibly replaced. I can provide all necessary identifying information to confirm ownership. It's urgent to prevent the thief from using my tablet in my name. Please contact me at [redacted] as soon as possible. I cannot make the call due to restrictions in a government program I utilize. I was never able to use the tablet before it was taken, and I urgently need assistance in this matter.

I reached out to Sky a few weeks ago to cancel the Sky Sports subscription on my account. I had added it for my partner, who has since left my home on July 23rd due to a domestic violence issue. During the call, a lady assisted me and after speaking with a supervisor, she mentioned that the service would be canceled with a 30-day notice period, and my bill would be reduced to around £50 monthly. However, upon checking my account online recently, I noticed a charge of almost £[redacted]. This discrepancy is causing additional stress during an already difficult time. My name is S.E. Flatt, and I reside at 7 MAES LLYSTEG, Broadlands, Bridgend CF31 5AW. I can be reached at [redacted]0. My emails are [redacted] and [redacted] I'm eager to receive a prompt resolution to this issue.

Dear Sir/Madam, I am following up on my recent call to your customer service office regarding the termination of my contract due to my emigration to Thailand. In our conversation on or around 30/07/[redacted], I was informed that the early termination charge would be waived, and my services would end on 15/08/21 along with the TV subscription. As a loyal customer of 16 years, I appreciated this gesture and believed it would conclude our relationship satisfactorily. To my surprise, I have now received a demand for the early termination charge. I kindly request that you review the recording of our conversation and consider waiving this charge promptly, as I have acted in good faith. Your reputation for fairness gives me hope that this matter will be resolved promptly. Thank you for your anticipated assistance. Kind regards, David Gemmill

(1) I have noticed an unauthorized charge of £[redacted] on my last 3 bills, for services I did not order. I am requesting clarification on these charges and a prompt refund if they are not justified. I do not typically add extra services on my Sky account, making these charges highly suspicious. (2) I need a new PIN number, which further supports the fact that I did not authorize any additional expenses. (3) Exploring options to lower my standard bill and improve my current slow broadband speed would be appreciated. (4) I am interested in accessing the Sky VIP benefits; guidance on how to do this would be beneficial. (5) I am seeking a direct customer service number to address these concerns with a person rather than an automated system. I am dissatisfied with the current customer service experience and considering switching providers due to the poor service and costs associated with Sky.

I currently work for a mobile company but am interested in switching to a SKY sim only deal. I placed an order for a sim online over 10 days ago, but as of 08/10/21, it has not arrived. Consequently, I have decided to switch to Talkmobile. I would like to cancel the SKY sim order and request for SKY to delete all my bank information from their mobile system as I have TV services with them as well. Even though they will not charge me until the sim is activated, I want my personal data removed. I have tried contacting SKY at [redacted] [redacted] [redacted], but I receive a message stating "your telephone number is not recognized." I am struggling to find an email address to reach out to them directly. I would greatly appreciate any guidance on how to handle this situation. Thank you in advance for your help. - M.

I created a Yahoo.com username as recommended by Sky. Unfortunately, I deleted my Sky account where I had set up usernames for various online activities, including using it as security for my other accounts like Gmail. I had trouble retrieving my Outlook account that had important photos, but eventually, I got it back. However, I now face a new challenge. I no longer have the mobile number linked to that account due to memory issues after brain surgery. I kindly request assistance in resetting my Outlook password using my new mobile number [redacted]0 or my Yahoo address [redacted] If that's not feasible, I would appreciate the return of my [redacted] account. Thank you for your help.

I accidentally dropped my Elite Octa tablet, and now it's stuck on the Sky intro screen. It seems excessive that a fall from just a foot high would cause this. One hundred words won't undo what happened. Looking forward to your response. Thank you, Stephanie.

My EliteOcta accidentally dropped a foot to the floor, and now it's only displaying the Sky screen. I have tried refreshing and restarting it, but it remains stuck on the intro page. I received this tablet as a gift for being on disability, so any help would be greatly appreciated. Thank you. Stephanie @[redacted]

I'm unsure about what happened to my tablet because it was working perfectly this morning when I was watching it. I live alone, and no one else could have caused any damage. However, when I tried to turn it on just now, the screen appears to have a visible internal crack without any external damage. It's disheartening because I take care of it and even purchased a cover to protect it. I feel frustrated that it's suddenly malfunctioning after I was so excited to have it. I've tried turning it off, but it's unresponsive. I would greatly appreciate any assistance you can provide to resolve this issue. I value the product and am disappointed that this has happened.

Hello, I have been a Sky customer for nearly 10 years. I've noticed that new customers are offered better and cheaper packages than what I currently have. Being almost 80 years old and dealing with cancer, especially during these times with COVID, I spend a lot of time at home relying on my TV. Recently, I called Sky on November 22nd and spoke to a representative about getting a better deal on my existing package, which includes TV, telephone, and internet services. The first advisor mentioned reducing my monthly bill from £84.00 to £61.00 with Netflix included as a platinum customer. However, when I called back on November 29th, the second advisor couldn't offer me the same deal. Instead, I was encouraged to upgrade to a more expensive package. After speaking to another helpful advisor, I learned that I missed out on last week's offers and was given incorrect information previously. It's disappointing to see new customers receiving better deals compared to loyal ones like me. Due to this experience, I am considering switching to Virgin in January or February [redacted]. Thank you, MR.G.C.HOLDEN.

I cancelled my subscription with Sky in July, with the termination effective as of September 4th. I followed the instructions and returned all the equipment in the provided boxes. Despite this, I kept receiving offers to renew. I explained my issue with slow broadband to an agent, and then was told I owed £27, which I paid out of fear of being blacklisted. Since then, I've received threatening letters and emails about unpaid bills and late fees. I tracked the return of the equipment and made sure it reached Sky. As a pensioner with disabilities, these threats have been distressing. I seek a resolution promptly as every penny matters to me. I have sought advice from Citizens Advice and now reach out to ask for this mess to be corrected. I also question how Sky obtained my son's email address when the account is in my name and associated with my email. I request a resolution and a refund of the excess amount paid. Thank you, Freda F.

Hello, I reported an issue with my landline to Sky on 20/11. I was initially informed it would be fixed within two working days, but nothing was done. Upon following up a few days later, I was told it might take up to five days to repair. I was assured Gavin would contact me on my mobile the following day at 6 o'clock, but he did not. My phone is still not working after 12 days without service. I am frustrated with the lack of communication and want this matter resolved to continue using Sky services. Thank you. - A.W., Sky VIP Platinum Member.

I canceled my TV and broadband services in November. By the end of October, the TV service was disconnected, but the broadband remained active as Eir hadn't taken over yet. I was billed in full and assured of a partial refund upon the transition. Eir officially took over on November 4th, but I have not received the partial payment as promised. Today, I was charged €88 for a service I did not receive. Despite requesting my details to be removed upon the transfer to Eir, I found out that my account remains active with Sky for a new contract. This situation has left me financially struggling to provide for my children. I urgently need the owed refund and the unauthorized charge from today to be reversed. It's crucial for my well-being that this issue is resolved promptly.

My name is Debbie D. and I reside at [redacted] Jackson [redacted], Hickory Ridge. I have been eagerly waiting for internet service for a long time. Despite being in line before, the service providers moved on to other areas without completing ours. I have lived in this location for 40 years and urgently need internet access, especially as I am preparing for my 9th surgery in December. This upcoming surgery makes it essential for me to have internet connection for virtual visits with my family who live far away. I have spoken to a representative previously who mentioned adding me to the service soon, but there has been no progress. I am hoping for an update on when I can expect the internet service to be set up. Please contact me at [redacted]-[redacted]-35-83. I appreciate your attention to this matter. Thank you.

Hello, I received a text notification regarding the Sky box (multiroom) return stating I will be charged, despite having canceled this service and returned the equipment as per instructions received weeks ago. Could you kindly investigate this matter and provide a prompt response? Thank you. Mrs E R Dring, 28, Lighthouse Park, Porth, Newquay TR8 4AR.

I recently received a bill for £49 for non-payment, despite canceling my account with Sky in March. Upon checking my bank statements, I noticed that Sky has been deducting payments of £30.14 in May, and £39 each month from June to September, totaling £[redacted].14. I have been trying to contact Sky over the phone, however, I keep getting a recorded message stating that my account, which I no longer have, is restricted. I would appreciate it if this matter could be resolved promptly. Kind regards, Janice T.