Skechers Customer Service Issues

This morning, when I stepped out of my front door, I tripped and fell down the 2 steps off the porch due to the black Skecher tennis shoes with gripper soles causing me to stumble. Fortunately, only my right hand was cut, and I have two hematomas on my forearm. I have a regular doctor's appointment tomorrow morning for further examination. I feel lucky, but I will know more after my doctor's visit. Since I have work today, I won't be home. I have observed that these shoes tend to "grab" and make me stumble. I believe I have a valid complaint regarding this specific shoe. I bought two pairs at Academy Sports in Rolla, MO. I haven't worn the white pair yet. I don't think I can return them to the store, so I am lodging this complaint to prevent others from getting hurt while wearing these shoes.

Yesterday, I purchased three pairs of shoes from the Skechers outlet in Stoney Point, CA. I wanted to exchange one pair because the size didn't seem right. The representative I spoke to was kind, and I explained that I would return with the shoes. Today, I went back with the pair I wanted to exchange and checked the sale section for more shoes. When I approached the saleswoman and showed her the shoes, I noticed a discrepancy in size. After she called a man, possibly the manager named Joel, I felt uncomfortable with his gestures. He seemed like he was telling us to stop talking. Despite explaining the issue, he insisted they always check before giving shoes to customers. I felt he was rude, especially when he asked me to say "please" before ringing up my purchase. Feeling humiliated, I decided not to buy anything and left the store. I tried to address the situation calmly, but the encounter was disappointing. I hope for better customer service in the future at this location.

Dear Sir/Madam, I am writing to express my disappointment regarding a recent purchase of shoes from your store at FUN MALL, LUCKNOW on 22.09.[redacted]. I bought a pair of shoes with bill number B74/FCM/[redacted]/SEP/19 for Rs [redacted].00. After only 5 months of regular use, both shoes have started tearing uniformly (image attached). It seems to be due to a manufacturing defect or the use of poor quality material. I have been a long-time fan of SKECHERS SHOES for their comfort and quality, as have my family members. I have recommended them to friends and relatives. This is the first time I have encountered such an issue. I kindly request that you replace the shoes promptly to uphold the positive image and my affection for SKECHERS SHOES. Sunil S H [redacted] SHALIMAR GALLANT MAHANAGAR, LUCKNOW [redacted] U.P.

Yesterday, my friend and I visited your Outlet store in Amarillo, Texas. Upon entering, we were promptly asked if we had masks by a staff member, who then informed us that wearing masks was a company policy. I only had one mask, so I went inside while my friend stayed in the car. Despite there being three associates present, as I browsed the store, I noticed two female associates in the rear talking to each other with their masks below their chins. As I was the only shopper in the store, I felt disheartened by this experience. Skechers are my favorite shoes, and I make an effort to travel 80 miles to shop at your store. However, I left empty-handed due to the difficulty in accessing the shoes I wanted and feeling let down by the mask situation. As an employee in a large company where masks are mandatory, I understand the importance of following guidelines, but the way this situation was handled made me reconsider returning to the store. I urge you to remind your employees to uphold the same standards they expect from customers. Thank you.

Last month, I purchased two pairs of shoes and a pair of flip-flops. When I received the flip-flops, they were defective. I bought a few more pairs to send out as gifts, hoping they are okay. After returning the defective flip-flops, I ordered a new pair. The replacement took over a month due to the initial defect. Yesterday, the second pair was delivered, but instead of flip-flops, I received steel-toed work shoes. Now, I have to send them back and order yet another pair. It's frustrating to go back and forth with returns and waiting for replacements. I won't order another pair until this is resolved. I own about 30 pairs of Sketchers shoes, but with all these issues, I might consider switching back to Nike. I await your response on how this issue will be resolved.

I placed order #[redacted]6 for Skechers on the go [redacted] sheen in champagne size 8 on May 31, [redacted]. I received an email on Monday, June 1, [redacted], stating that my package had been shipped. However, upon checking the tracking link on your website, it mentioned that the carrier is yet to confirm the package's arrival at a UPS facility. When I tracked the number on the UPS site, it showed that a label was created but the package was not shipped or received at a UPS facility. It seems there is a discrepancy between what your company and UPS are stating. Can you please expedite the shipment of another pair if my original one cannot be located? I need the shoes urgently and don't want to risk them running out of stock. Also, it would be appreciated if email notifications are sent only after the package is truly shipped to avoid confusion in the future.

I purchased two pairs of your shoes, but they are too big. I have been trying to arrange a return but have no means to print the label. Kindly assist by sending a return label to facilitate the process and allow me to receive a credit for the correct size shoes. I am a fan of Skechers and looking forward to resolving this issue to start afresh. Due to some ongoing health concerns, I have not been able to reach out sooner. My order number is [redacted]3, and you can contact me at [redacted] if needed. Please send the return label as soon as possible. Thank you for your prompt assistance. Sincerely, Kathleen W.

I recently returned a pair of sandals because they were not what I expected. It has been almost a month, and I have not received any updates. I am aware of the current situation with the virus but would appreciate confirmation of the return. The sandals were sent back via UPS to the office in Twin Mt, New Hampshire. I included the return packing slip and a note explaining my reason for the return. I have neuropathy and can only wear soft footwear. I specified that I wanted the Reggae Trailway in size 8, which I ordered on May 13th and received around May 20th.

I reached out on May 15, [redacted], but have yet to receive a response. I placed an order (#[redacted]3) for item #[redacted] in size 8.0 taupe on April 17, [redacted]. Unfortunately, on April 24, [redacted], I received the wrong item – Item #[redacted] Speedsters Meander Size 8. I promptly returned the incorrect item on April 25, [redacted], following your return process and including a note requesting the correct item be sent without additional charges. Despite multiple attempts to contact your corporate office, I've been directed back to this channel. I would appreciate a resolution to this matter. At this stage, I am seeking a refund to my MasterCard for the $37.45 that was charged erroneously.

I recently purchased a pair of Sketchers online, but unfortunately, they didn't fit properly. I usually prefer to try on shoes before buying them, but these were shipped to me. I bought them from your Glen Allen, Va outlet store and they're great, but the size was not right for my feet (I usually wear a 13 extra, extra wide). I want to return them to the Sketchers warehouse for a replacement as I read that there's free shipping and returns available. I like the shoes and just need some guidance on how to handle the return. I appreciate any assistance you can provide. Thank you. - B C Welsh

I placed an order (#[redacted]7) on July 17 and received an email confirming it. I am on a payment plan with the first payment already made and the next one due on July 31. There was a mix-up initially when my Direct Express account denied the payment, so I used a debit card instead. Skechers sent an email stating that the card was denied, but I used a different card to make the payment. This was an error on my part. If there are concerns about the delivery, I may cancel the order. I plan to buy another pair of sandals, but I hope to avoid similar issues. Previously, I have purchased around 5 or 6 pairs of shoes in the last few months without any problems like this.

I recently purchased a pair of shoes, style #[redacted], which unfortunately are causing severe irritation to my right foot due to improper fit. I reached out to your Rochester, New York store on Hylan Drive seeking assistance. The individual who answered displayed a lack of customer service knowledge and was unhelpful. Despite requesting to speak with a manager, I was informed they were on a break. When I asked to leave my contact information, the employee seemed distracted and inattentive, only returning after 5 minutes to take my details. The interaction left me dissatisfied and I am now considering alternative shoe brands instead of seeking a store credit for my purchase. I am hopeful that a more competent team member can address my issue promptly. I eagerly await your response. Best regards, M.P. [redacted]

I recently received two pairs of Sketchers in separate packages sent by Amazon Fulfillment Services. One package came from Shepherdsville, KY, and the other from Lexington, KY. The shoes in both boxes were the same model, GO WALK, EVOLUTION ULTRA, #[redacted]/BBK, in sizes 6.5 and 11. I never placed an order for these shoes, even though I had viewed them online. The packages were addressed to my husband, Clovis Ray White, who also did not order them. I would appreciate it if you could provide me with two return labels at no cost for both pairs of shoes as soon as possible. Thank you for addressing this issue promptly. You can reach me at [redacted]. Thanks, Lynda D White.

Order number [redacted]6. I initiated a return due to receiving the wrong size. I was on my Kindle when I received approval and the return label. I saved it to my documents, but being on my Kindle, I wasn't connected to a printer. I can't find the label on my Kindle pdf documents. I tried to redo the return on Skechers.com, but I couldn't print a new label as they were not aware that I lost the first. I need a new label to return the shoes. The tracking number is [redacted]04 for the Go Walk 5 Mirage style in size 9 1/2 color Natural. If they fit, I would have kept them. It's hard to explain without speaking to someone. Please send me a new return label to [redacted] I won't lose it this time. I struggle with technology. Help is greatly appreciated. Allene Mack, [redacted] Pacific Dunes Dr., Sun City Center, FL [redacted].

I visited the Taunton store, located almost an hour away from my home, where I bought a pair of shoes. Within less than 10 days of wearing them, the black paint started coming off, and later I noticed the glue was coming apart where the rubber meets the fabric. Although initially hesitant to bother, on day 7, I returned to the store without the shoes and purchased another pair. The staff addressed my concerns pleasantly, treating me like any other customer. They mentioned I could get a refund within 45 days if I come back to the store in Taunton. It was acknowledged that replacing the shoes wouldn’t solve the issue, as it seems to be a design flaw. These shoes seem overpriced at $50 and may have quality issues. If needed, please reach out to me. Regards, Jonathan K. Atkins

I recently bought a pair of Skechers shoes for my husband when they were on sale online. However, they were too big, so I returned them and received a credit on my card. Now, I want to reorder a smaller size at the same sale price. How can I do that? Please advise. Thank you. Mary D. [redacted] [redacted]

I have been purchasing Skechers for years to wear while working in the food industry. Recently, I bought a pair from JCPenney, and these are the worst shoes I have ever owned. Despite being labeled as slip-resistant, I have slipped and fallen twice while wearing them. The specific style I used to wear, with model number SN76605, was discontinued, so I tried a different one, but it has been disappointing. As a restaurant manager, I depend on reliable footwear to prevent accidents. However, due to my recent falls that caused injuries, I am considering switching to another brand. I paid $75 for these shoes, but they are not worth the price. I used to recommend Skechers to my employees for work shoes, but now I am deeply disappointed in the quality.

I recently bought a pair of Black Skechers at Ross Dress for Less for $24.99 to use for walking and exercise. Initially, they felt comfortable, but after wearing them on a walk, I felt unbearable pain around my big toe, especially in the left shoe. I then tried using them for exercise classes with the same result. I am disappointed that Ross wouldn't accept the return since I used them. I'm now trying to stretch the left shoe, but since it's fabric on top, I'm unsure if it will help. I would appreciate any feedback and assistance with this situation. Thank you, Johanna

I purchased two pairs of Skechers in January, only started wearing them in the summer due to Covid-19 restrictions. Recently, while walking in my kitchen, I stumbled over one of the shoes as the sole had detached halfway. I took the shoes back to Shoe Sensations, but they couldn't help due to the time limit for returns. They advised me to contact Skechers directly. I have been trying for the past half-hour to reach out without any luck. How can I exchange the damaged pair? I also bought another pair the same day and have only worn them twice. Will the soles stay intact on this pair? I have my receipts for both purchases. - J.S.

I made a purchase last week with an expected arrival date of 9/25. However, the package has been stuck at a FedEx warehouse since 9/18. After a lengthy wait time on customer service, I was advised to contact FedEx for details. FedEx informed me that the package wouldn't arrive on time and suggested requesting a refund from the seller. They couldn't confirm the existence of the package, only the tracking number. I wish to dispute the charge on my card, as I didn't receive the item and have doubts about its shipment. I won't be calling customer service again due to unpredictable hold times.