Six Flags Customer Service Issues

I am having difficulty finding information about Fright Night for my daughter's second birthday. I planned to have it at the park on Sunday, October 28th. Fright Night supposedly begins at 12:00 pm and becomes scarier at night. I am concerned if places like the Looney Tunes area will be off-limits or suitable for toddlers during Fright Night. Is Fright Night family-friendly during the day? Do the Fright Night workers interact appropriately with small children? Do parents usually bring their small children to Fright Night during the day? I have more questions and would appreciate speaking to someone on the phone. Thank you for your assistance.

I have two season passes and a gold membership. I received an email about the "Bring a Friend Free to Fright Fest" promotion, valid for Sunday, October 7, [redacted]. Excited, I drove for 3 hours to Six Flags in IL with a friend. When we arrived, the attendant informed us the promotion was for the Maryland location only. Despite showing him the email, he said it was not valid there. I am frustrated that the membership benefits do not apply across all Six Flags parks. I had chosen to visit the Maryland park with the hope of using the benefits back home in Chicago. This experience has soured my view on renewing my passes. It seems misleading that both parks are named similarly yet have different benefits.

I purchased 4 season tickets and 1 day pass for a park visit in NY. However, due to a disagreement with an employee over my shirt, my group was asked to leave. Despite complying, I faced threats of arrest when I tried to seek a refund. After multiple calls, they agreed to refund 2 season tickets and the day pass to my card within 10 days. Unfortunately, the refund never arrived, despite follow-up calls promising a callback that never occurred. This issue has been ongoing since last summer, and now I am struggling to reach anyone for assistance.

At the New Jersey Six Flags Fright Fest, I encountered an issue with Anecia, a supervisor at the coke freestyle area near the ferris wheel. She denied me snacks, claiming the meal card I presented was not mine. Despite explaining the situation regarding park entry and showing my ID with my home address, she insisted that the system showed a different person with the same name. Despite my repeated attempts to escalate the matter, I was unable to reach a different supervisor for assistance.

On Saturday, my experience at the park was extremely frustrating. It took a total of 3 1/2 hours to enter the park due to traffic and long lines at the entrance gate. I spent an hour just driving to get to the park, with two of those hours stuck in traffic without any information on the cause. It turned out the delay was solely due to the entry process into the park. After a 30-minute wait at the security gate, I was finally able to enter, although there was no available parking in the six flags lot, forcing me to pay for parking in another lot. Once inside, the park was so crowded that walking was difficult. I left after only 20 minutes, feeling frustrated and unhappy. I now wonder about the safety and legality of such overcrowding. As I do not live nearby, I am uncertain how to obtain my season pass upgrade without enduring another visit.

My mother canceled her membership with Six Flags back in July [redacted] after completing the mandatory 12 months. Despite this, she has been continuously charged monthly even after cancelling. This month, she was charged double. After trying to cancel again, she was informed that she would still be charged next month. She even canceled the card linked to her Six Flags account, yet the payment was taken directly from her account this month. When she sought help at her bank, she was advised to contact Six Flags. During a visit to Magic Mountain, she was treated rudely by the employees. Despite being a loyal customer for over a year and a 68-year-old disabled senior citizen, she was made to wait for an hour before being told it was not their problem. As a veteran, I find this behavior disrespectful. My mother's contact number is [redacted], and her name is Gregoria Bustamante. My name is Robert Bustamante, Petty Officer 1st Class, retired Navy. I hope this issue can be resolved amicably before legal action is considered. Thank you.

About a month ago, my family and I visited 6 Flags using tickets we had won in a raffle. To our surprise, it was a private event day when we arrived. Once our tickets were scanned, we were directed to guest relations where they provided a Guest Relations/Will Call ticket for our next visit. Now, my son is going with a friend this week and I need to figure out how he can collect the tickets. The instructions mention bringing a photo ID to receive them. Can I pick up the tickets in advance for him, or is there an option to have them emailed? Your assistance would be greatly appreciated. Thank you.

I signed up for a season pass membership at 6 Flags Saint Louis a year ago. When I tried to cancel online on my anniversary date, I encountered error [redacted] and was directed to contact customer service. However, after reaching out multiple times via the website and corporate number provided, I received no help and even dealt with rude staff. Despite my efforts, an email informed me of an attempted payment deduction. I tried calling again today (10/28/18) and faced further unhelpfulness. I simply want my membership canceled. Thank you.

Yesterday, my family and I went to Six Flags Fright Fest with our 10-year-old son, but ran into troubling issues at the entrance regarding our sweatshirts with charitable messages. Despite offering to turn the sweatshirts inside out, we were aggressively told we couldn't enter the park with them. This led us to guest services where we sought a refund, as we had driven two hours to reach the park and had no alternative coats. Despite the kind understanding of one employee who empathized with our situation and felt for our crying son, a higher-up denied our request for a refund and insisted we purchase park merch instead. This treatment, particularly from manager Rich, was disrespectful and disappointing. Ultimately, we left the park without entering, and I am considering taking further action if the issue is not resolved satisfactorily.

My daughter was recently terminated without any explanation. She had no knowledge of the complimentary tickets being sold on OfferUp by a family friend to whom I, Misty Vasquez, had given two tickets for him and his sister who were homeless and had never been to Six Flags. I had no idea that this family friend would later try to sell these tickets for money. My daughter, Ashley Lopez, is graduating this year. She tragically lost her father on 6-24-[redacted] due to a murder. Ashley has worked for Six Flags for almost 2 years without any write-ups, never being late. This job is her first and one she enjoys very much. She was employed by Six Flags in Arlington, Texas. You can contact me, her mother, Misty Vasquez, at [redacted] or at [redacted]

I am having trouble canceling my memberships. I have attempted to do so online, but I am being directed to use the contact us button. Unfortunately, the site's contact us form is not functioning properly. I have also tried calling various phone numbers, but have been unsuccessful in speaking to a person. While there is a message specifying that memberships must be canceled online, I am encountering difficulties in completing the process on the website. This situation is causing me frustration as I am eager to terminate my membership to avoid further charges.

I requested a season pass from the salesperson, and I believed I was purchasing one for $85. Upon entering the park, I discovered that I had been given a one-day pass instead. I approached guest services with my receipt in an attempt to rectify the situation, but they were unable to assist me. I am hoping Six Flags can correct this error by providing me with the season pass I originally requested and paid for at the ticket desk. The mistake was made by the salesperson, and I should not be held responsible for the error.

I misplaced my wallet on The ride Twisted Collossus along with my cellphone. Despite only recovering my cellphone, I was informed that lost items are only sought after the park closes. I am concerned about the effectiveness of searching in darkness. I suggest checking for lost items during the day before the park opens to avoid any suspicions about employee integrity. I have already filed a lost and found report but am not optimistic about hearing from Six Flags. The negative reviews about the park and staff are disheartening. My wallet contained cash, ID, and bank cards, making it crucial to intensify the search efforts. I wonder if there are cameras in the vicinity around the ride, as the area seems easily accessible for inspection due to its open space. I eagerly await a response regarding this issue. Thank you.

We purchased our tickets a week in advance for a specific date, Thursday, November 29th. Upon learning about the expected heavy rain in SoCal later that week, we called the morning of to confirm if Six Flags Magic Mountain would remain open despite the weather. However, upon arriving at the park around noon, to our surprise, it was closed even though we were informed otherwise. We were advised that we could receive a return voucher or a refund if we contacted someone. I prefer a refund because I will not have the opportunity to use the tickets before the year ends.

Dear forum members, I am sharing my experience regarding a situation with Six Flags. Back in September 10, [redacted], I bought four [redacted] season passes during a sale online, with Order # [redacted]83, paying $53.99 each, totaling $[redacted].96. On October 27, I visited Six Flags Over Texas to pick up the passes for a free parking deal. I was then informed that the passes were for Six Flags America, not for Six Flags Over Texas. Even though the passes were supposedly valid for all parks, I was told I couldn't get the correct passes at the park and would need to go to Six Flags America or buy new passes for Six Flags Over Texas at a much higher cost. I filled out a form for the incorrect park and purchased new passes for $85.31 each. Unfortunately, I have yet to receive a refund for the original passes. Despite trying to contact Six Flags through various automated phone numbers, I haven't been able to resolve this issue. Sincerely, E.O.

Hello, I am Sagun Pandey. I recently purchased two GOLD season passes for my wife and myself. Additionally, we bought two general admission tickets for a single day. Upon discovering that each season pass allows for a complimentary daily guest and offers the option to purchase a ticket for another friend for $19, we have some inquiries: 1) Is it possible to cancel the two general admission tickets? 2) Can we utilize the free guest benefit while simultaneously purchasing a ticket for $19 for another friend? Our intention is to bring along four friends - two with complimentary passes and two with the $19 ticket option. I can be reached at [redacted] and by phone at [redacted]. Similarly, my wife can be contacted at [redacted] and [redacted]. Your guidance on this matter would be greatly appreciated.

I visited Six Flags Discovery Kingdom for New Year's Eve, and it was a disappointing experience. I regret purchasing Diamond Elite memberships for this park, as it has drastically declined since my time working here in [redacted]. The food court had half of its options closed, leading to long waits for subpar food. The international food court that was advertised recently seemed to have disappeared. The park unexpectedly changed its closing time from 7pm to 6pm, causing frustration. Limited trams and lengthy wait times at security and the member entrance added to the disappointment. Many rides were closed during my visit, making it the most disappointing amusement park experience I've had at 48 years old. I do not plan on renewing my memberships and have no desire to return. This park's current state is unsatisfactory, and I believe it should be replaced with something better.

I have been a member of SixFlags for several years, having 4 park passes and 3 dining passes charged to my PayPal account separately. In late December during a visit to the park, I was advised to cancel my current membership for a promotional offer. The staff member assisting us canceled my old membership and set up a new one with 4 park passes and 4 dining passes, with payments also through PayPal. I paid $[redacted] upon purchase and was told my new monthly charge would be around $60. They mentioned the cancellation process could take up to two weeks and to contact Six Flags if any incorrect charges occurred during that period. The change was processed on December 28th when I paid the $[redacted]. On Jan 7th, a $42.09 charge for the old dining passes appeared, followed by a $60.64 charge for the new passes three weeks later. Subsequently, on Feb 7th, another $42.09 charge was deducted, and later on February 28th, another charge for the new passes was processed. I kindly request a refund for the two $42.09 charges for the cancelled passes.

I've been trying for hours to contact Six Flags to cancel my membership. The toll-free number only gives automated responses directing me to cancel through the website, which is not working. After entering my name and membership account number, the website doesn't proceed after I verify and hit "continue." The online chat feature promised a reply within a minute but no one responded. Even after using the website's "contact us" email option, I didn't receive confirmation emails or replies. Completing a survey about my visit experience, I reiterated my cancellation issues. Despite receiving a thank you email, the survey remains anonymous, and I'm back to square one. I'm frustrated with Six Flags and fear I'm being scammed into keeping a membership I no longer want. Bogus efforts to cancel have me regretting my spending on gold memberships for my husband and me.

Today, my son visited Six Flags over Georgia. While riding the MindBender, his phone fell out of his pocket near the end of the ride. Despite being able to see where it landed, he struggled to retrieve it. He followed the procedure and filed an incident report but was unable to escalate the issue to recover his phone, which contained important items like his driver's license. Despite numerous calls, he encountered unhelpful responses insisting the phone may not be retrieved due to its location over water. The staff seemed indifferent and did not offer a solution or listen to our concerns. We simply seek assistance in retrieving the phone and the attached personal information. The lack of help in such a visible situation remains frustrating and unacceptable. Safety is important, but resolving this issue should not be so difficult. We hope for a prompt response leading to the recovery of the phone. Thank you.