Six Flags Customer Service Issues

I encountered an issue with my card at the park, despite the helpful attention from member services. When I asked the clerk why he couldn't fix it on his computer, he reacted defensively and refused to assist further. I tried to explain calmly that I was frustrated with the technology, not him, especially since I had my young children with me. Another clerk called security, who approached me with intimidation and did not listen to my explanation. Things escalated when I lightly touched the security officer's arm, who then accused me of assault and banned me from the park. After another officer intervened, I was permitted to return to member services where they acknowledged the mishandling of the situation and allowed me back into the park. Unfortunately, shortly after, I was abruptly escorted out of the park again, causing distress to my young children.

I encountered two issues during my recent visit to the park. Firstly, I attempted to purchase tickets in advance at a discounted rate of $25 but experienced system issues. Upon raising the concern at the park, I was charged the full price of $85 per ticket instead of the expected $60. Secondly, realizing I forgot my motion sickness pills upon entry, I tried to return the tickets. The staff's response was unfriendly, and my return was not processed. Additionally, I paid $25 for parking that went unused. I am seeking guidance on whom to contact for assistance with my return. Thank you.

I recently purchased season passes for myself, my daughter, and her husband. Unfortunately, my daughter is pregnant and unable to go on rides, and they have moved to the Midwest and no longer live with me. Since we have not activated the passes yet due to the circumstances, I would like to change the names on the passes for two other family members who will be joining me instead. I am the account holder, and my account number is [redacted]. My name is Danielle Deutsch. I have the names ready to replace my daughter and husband. I hope this can be a straightforward process as we have not used the passes yet, and I just want to update the users. I was hoping to go to the park this holiday weekend with my new guests. Please contact me as soon as possible at my number [redacted]. I hope for a smooth resolution without having to cancel the passes. Thank you for your assistance, and I look forward to your response.

Hello, I am seeking assistance regarding the season pass I have for myself and my daughter due to multiple family tragedies preventing us from using it. I kindly request a call back to discuss possible options to improve our situation. Your support during these difficult times is greatly appreciated. Best regards, Valentine Bezar PS. My husband and stepdaughter also hold passes, purchased separately, and have only visited once. Just wanted to inform you that we are a family of four pass holders.

In October, I purchased season passes for my family, but despite the months passing by, I have not received them. I have contacted the customer service team, who kept informing me that the passes would arrive by mail, yet nothing has shown up. The passes were meant to grant us access to any park and included parking and a picture pass. Considering the delay and inconvenience, I believe our passes should not only be sent promptly but also extended for the time lost waiting for them.

Hello, I would like to discuss this matter further, but not now. A friend and I are set to go to Six Flags to celebrate his birthday. We bought 2 One-Day Tickets, 2 one-day dining deals, a parking pass, and 2 Gold Flash Passes. As far as I know, the tickets, dining deals, and parking pass are flexible, but we picked June 23rd for the flash passes. We bought everything a week ago, and there's a chance of thunderstorms on the 23rd based on the weather forecast for the 18th. We intend to monitor the weather and consider changing the date for the flash passes if necessary. We are not seeking a refund, just the option to reschedule. If this adjustment is possible, we would greatly appreciate it and I will express my satisfaction in a positive review. Thank you, Kyle.

My family and I bought season passes for the park. With parking, drinks, and entry, it cost about $[redacted] for 8 people. Today, we had a negative experience with a girl named Taylor McKenzie who, after a verbal conflict, began to threaten us. Before I could reach security, she had already called them using her walkie-talkie. Following a statement, I was asked to leave the park within 5 minutes and not return for 30 days or face arrest. I contacted [redacted] to provide my side of the story with evidence including pictures, videos, and witnesses. I would appreciate prompt contact to resolve the issue of re-entry to the park or a refund before I escalate this matter further. Thank you, Lib.

My family and I purchased a season pass for the park, which cost around $[redacted] for 8 people including parking and drinks. On Thursday, June 21, we had a negative experience with an employee named Taylor McKenzie. Despite my kids being allowed on the Kids Swing Ride the previous Monday, they were suddenly told on Thursday that they were not tall enough to ride. I showed the employee videos and pictures of my kids on the ride from Monday, but when Ms. McKenzie arrived, she refused to let my kids ride. After a disagreement, she threatened me when I mentioned posting about the issue on social media. She then called security, who asked me to leave the park within 5 minutes. Despite trying to explain my side to the security guard, he dismissed me. Concerned about my kids, who were still on rides, I called [redacted] and shared my evidence and story. The policeman I spoke with supported my version of events and suggested pursuing legal action against Ms. McKenzie. I am now waiting for a response from the park regarding the incident.

My family and I purchased season passes for the park which cost around $[redacted] for 8 people, including parking and drinks. On Thursday, June 21, we had a negative experience with an employee named Taylor McKenzie. Despite my kids being allowed on a ride on Monday, she suddenly claimed they were not tall enough on Thursday, even with proof from pictures and videos. When I threatened to post about it on Facebook, she became hostile and threatened me. I recorded her behavior before being asked to leave the park for 30 days. Security was unhelpful. I called [redacted], and a police officer agreed with my account and suggested legal action against Miss McKenzie. I have a case number and am seeking resolution, either re-entry or a refund, before escalating the issue legally. Please contact me promptly to address this situation.

My family and I bought a season pass for the park for about $[redacted] for 8 people, including parking and entry. On Thursday, June 21, we had an unpleasant incident involving a staff member named Taylor McKenzie. Despite my kids being allowed on the Rhine ride the Monday prior, on Thursday they were suddenly told they were not tall enough, even though I have pictures and videos as proof. When I asked to speak to a manager, Ms. McKenzie refused to let my kids on the ride, and when I mentioned posting about it on Facebook, she threatened me. I recorded her threats and then security escorted me out of the park. Despite my efforts to explain, they dismissed me, and I had to call [redacted]. The police officer I spoke to supported my side. I have a case number and the officer offered to take legal action against Ms. McKenzie. I request a prompt resolution from the park regarding re-entry or a refund before I escalate this matter further.

I attempted to cancel two of my passes to Six Flags-St. Louis online, but encountered errors. Following instructions, I emailed my request specifying the two passes. Unfortunately, the response directed me back to the online platform. When I reiterated my request by email, all five passes were canceled, including my "basic meal plan," which I used only once. I am willing to re-enroll, but I am concerned about the refund for the unused meal plan. The system mistakenly processed the cancellation of all passes instead of just two, as I clearly communicated in my emails. I have copies of these emails for reference. I seek assistance in rectifying this issue promptly. Thank you. - L. White

We have been members for several years and never had an issue with parking until now. Despite our cards showing active, we were denied access at the gate due to "expired parking." Our family members also have active cards. On the day we renewed, we encountered scanning issues but eventually got new cards. We are frustrated that after renewing on time, we are experiencing a lack of gold member services. This situation has left us confused and disappointed. Justina and Anthony renewed on May 5th without parking problems, but the rest of us have been stopped despite multiple visits. We rely on the park for pickups and drop-offs and enjoy the safari experience annually. Please help us resolve this matter. Thank you.

I purchased a pair of six flags summer discount tickets for my wife and me. The tickets cannot be refunded or transferred according to the agreement. Unfortunately, I was injured in a car accident, resulting in hospitalization. Both my wife and I are now in physical therapy. I am inquiring if, given these circumstances, an exception can be made to refund or transfer the tickets. My wife, new to the USA, has never been to an amusement park and was looking forward to experiencing one for the first time. Due to our injuries, we are unable to enjoy the roller coasters and thrill rides as planned. We are willing to provide the police report if necessary. Thank you for your understanding.

I lost my phone on X2 Magic Mountain on Saturday, 8/25. I filed a lost/found report on Sunday, 8/26, and updated it on Monday, 8/27, with tracking info near the Magic Mtn Pkwy cul-de-sac. By Tuesday, 8/28, I began getting texts through my text pc app. Using "Life360" & "Where's My Droid," I found the phone had been moved to the "ticket office" and updated the report accordingly. However, since Wednesday, 8/29, the phone no longer receives texts and "Where's My Droid" can't trace it. Despite this, after retrieving the phone, I have had no communication from Lost & Found in two days. I am unsure if the phone is still usable or if I should consider purchasing a new one, as it is challenging to be without a phone.

I have been attempting to purchase 9 season passes for the past few days. On the night of September 3, [redacted], the price displayed was $53.99. After filling in all the necessary information, the website unexpectedly shut down when I attempted to make the payment. Subsequently, I encountered difficulties trying to order 9 passes for Six Flags in Arlington, TX. This morning, on September 4, after about an hour of trying, the order went through, but the price had increased to $64.99. This discrepancy is significant considering I was also purchasing food packages for all 9 passes. When I contacted someone over the phone, I was told that the price had never been $53.99, implying that I had made an error, which I did not appreciate. I am insistent that I saw $53.99 on the website. My family has purchased 9 passes for the last 3 years, and I believe Six Flags should honor the original price. I can be reached at 87-[redacted] or via email at [redacted]

I am RONI GRESH, and my DAUGHTER ABIGAIL GRESH is a SEASON GOLD PASSHOLDER with booking number E5R956f. I have also purchased passes for her friends. I, like many others, have been attempting to buy my child's [redacted] season pass during the flash sale, encountering significant issues as the website is currently shut down. Although an extension was offered, it has proven futile as no one can access the site to make payments for the passes. I expect to be given the chance to purchase my daughter's [redacted] Season Pass for $53 with Gold upgrades and all flash sale benefits once the website is back up. I am unable to fulfill my commitment due to this technical problem on your end. Please reach out to me at your earliest convenience. I have retained a copy of this for our local news station. Best of luck in resolving this promptly and fairly. Thank you and have a great day. (PS - Good luck, I sympathize with your situation)

I have received two email notifications stating my phone cannot be found, despite informing them that it has been tracked moving from X2 to the ticket office. I am still waiting for confirmation on whether it's operational and how I can arrange for it to be mailed to me. On Saturday ****, I lost my phone at X* Magic Mountain. I filed a lost and found report on Sunday ****. On Monday morning ****, I updated the report with tracking information near the Magic Mountain Parkway cul-de-sac. By Tuesday afternoon ****, my phone's location switched to the "ticket office." However, by Wednesday ****, it stopped receiving texts and couldn't be traced via "Where's My Droid." It has been retrieved, but there has been no further communication from Lost & Found for two days. I need clarification on the phone's condition to decide if I should purchase a new one, as being without a phone is inconvenient.

I recently purchased two Wet'n'Wild Phoenix [redacted] Season Passes during the Six Flags Flash Sale. On visiting the park, I received a generic white card with Six Flags branding instead of the [redacted] Gold Pass advertised. The park staff explained that this is the card they were provided by Six Flags to distribute. I would like clarification on whether this white card I received guarantees access to the benefits of a Gold Pass, such as unlimited parking and admission to the Six Flags theme parks. Additionally, will this card be exchanged for the [redacted] Gold Pass next year as shown online? Thank you for your assistance in resolving this matter.

I have been a loyal customer of Six Flags since [redacted], maintaining two Gold memberships without missing a payment. Recently, I upgraded to the Diamond plan, which now costs me $25.98 monthly for both accounts. However, I discovered that I could have purchased the same membership for $11.50/month each if I signed up online from a different computer without logging in, leading to potential savings of $[redacted] in five years. Despite carefully following the upgrade instructions to avoid additional fees, I was still charged processing fees that existing members should not have incurred. Furthermore, I never received a refund for the initial $40 processing fee paid in [redacted] after completing the 12-month minimum requirement. I am bemused that my account still displays me as a Gold member on the Six Flags website, despite requesting an upgrade to Diamond and providing both old and new account numbers. As a single mother without extra income, these unexpected charges are financially burdensome. I have tried contacting customer support via phone and messaging with no success, and I am eager for a resolution to clarify the fees and address the discrepancies promptly. Sincerely, Amy R.

I am Fernando De Leon, and I have a disability in both legs. I have been registered in your system since around [redacted]. Yesterday, I visited Great Adventure Park in New Jersey with my three young daughters as I do every year. I purchased a "gold pass" for over [redacted] dollars. Upon trying to obtain the necessary device, I faced a challenge as there were no separate lines for disabled individuals, requiring me to wait in line for an hour and a half among more than [redacted] people. Despite explaining my situation of wearing leg braces due to my disability, the staff insisted I wait in line. I found the situation impossible to endure, so I had to pay a stranger [redacted] dollars to stand in line for me. This experience around 12:30 pm was disappointing, as it felt disrespectful to be treated this way as a loyal visitor from Rye, Westchester, NY. I travel four hours round trip and have spent a significant amount of money over the years at your park. I hope for improved training for your staff to better assist handicapped individuals like myself.