Sam's Club Customer Service Issues

I purchased an Apple Watch at the Brandon Store in Florida on 4/6/18. Sadly, I received an empty box. The watch was meant for my husband's birthday on 4/24/18. After reaching out to the store on 4/25/18, I had a disappointing experience with customer service. Despite waiting an hour, they didn't call back after checking the camera footage as promised. I had to follow up, and was told they owed me an Apple Watch. Ashley, the manager, needed to confirm the shipping protocol before arranging the delivery. Following no response for (2) days, I called on 4/28 and spoke with Dave, another manager. He apologized for the oversight, collected my shipping details, and assured me the watch would be FedExed for a Tuesday arrival. Dave mentioned he'd share the FedEx tracking number, but unfortunately, I never received it. It's now Tuesday, and the watch hasn't shown up, leaving me incredibly frustrated.

I am experiencing difficulty accessing the website as I receive an error message stating my membership number is not in use when I attempt to log in with my email and password. Despite resetting my password, I am still unable to log in successfully. I have tried contacting customer service but keep getting disconnected. Additionally, when attempting to purchase a new membership with my email, I am informed that it is already linked to an account and prompted to sign in, which leads to an "incorrect password" message. I have been informed that my email was associated with an old account and was assured it would be released, but encountered the same issue when trying to purchase a new membership. Despite multiple attempts to reset the password, the website is currently unable to process the request. After approximately thirty minutes, the system finally recognized that my email was not on file, allowing me to successfully create a new membership.

Subject: Disappointing Experience at Sam's Club Store #[redacted] Hello, I am reaching out to express my disappointment with the service my niece, Cristy McPherson, received at Sam's Club store #[redacted] on New Circle Rd. in Lexington, KY. She ordered a birthday cake for her daughter, but upon arrival, she was informed her cake was actually at the Nicholasville, KY store. The manager, Mr. Bill Lacey, handled the situation poorly, causing distress to my niece. The cake she received at the Nicholasville club was subpar and not up to standards, unlike her previous cake orders. My niece was upset by the experience and felt mistreated by Mr. Lacey. I am concerned about the way customers are being treated at this store and hope for a resolution to prevent such incidents in the future. Your attention to this matter is appreciated. Thank you.

I made a purchase of a Sam's Club Savings Membership on October 5, [redacted], which was supposed to include a $20 gift card and over $[redacted] in Instant Savings. However, I have yet to receive either of these benefits. Despite showing my LivingSocial voucher to customer service at Sam's Club, they were unable to locate any information regarding my gift card or savings. I contacted Sam's Club customer service and had a frustrating experience with no resolution. I would like to request the $20 gift card be sent to me promptly and the $[redacted] in Instant Savings be loaded onto my membership card, as per the deal I purchased. If fulfilling the agreement is not feasible, I would like a refund of the $45 membership fee I paid. Thank you for your attention to this matter.

I purchased a Leather Reclining Sofa and matching chairs on 9/18/14. I've dealt with some issues in the past that I managed to fix myself or by reaching out to Harper Customer Service. However, the reclining feature on the left side of the sofa has stopped working and cannot be fixed properly. Despite contacting Harper, they were unable to assist me, mentioning that the necessary parts are not available. While I find the sofa and chairs comfortable, the ongoing problems with the reclining mechanism are concerning. I am looking to either acquire the required parts for repair or return the sofa and chairs for a refund. The item numbers are 2-[redacted], 1-[redacted]. Transaction number: 9[redacted] [redacted]. The issues encountered so far include bent arms on the right side reclining mechanism, the right side reclining control breaking twice, and now the left side reclining arms are bent and beyond repair.

Since our physical store closed, we have been using your online shopping service, which is proving to be quite troublesome. Despite offering free shipping, we have encountered several issues in the two orders we placed: 1. Some products are not available for shipping. 2. Missing items in our orders. 3. Lack of packing lists included in the shipments. 4. The shipping materials are of poor quality, leading to damaged or missing items. 5. Items are delivered in their original boxes without additional packaging, making it seem like they were not properly sealed. 6. Only refunds are offered for missing items; no option for resending. 7. Trying to locate a customer service email address was challenging and time-consuming, adding to our disappointment. The accessibility of customer service should be improved for a better shopping experience.

I placed an order (ORDER # [redacted]) for flowers for my wedding. When I selected the delivery date, I split the order to two addresses, causing one delivery date to reset without me noticing. I only caught this from an email today. I am hoping to change or cancel the delivery date. Additionally, is it possible to ensure the greenery stays alive until June 30th? If not, I will reorder for the correct date. Can any money be saved or refunded on the 2nd order? Thank you, M. Allen

I am a frequent shopper at Sam’s Club and recently ordered two sets of queen size white sheets and another set in full size purple with two additional pillow cases. One set of white sheets was intended as a Father's Day gift due to a sale in February. I have been unable to locate the white sheets and have thoroughly searched my house to no avail. When visiting the Sam's Club location on Morse Road, I realized my card was missing and obtained a new one at the service desk. However, upon logging in, I discovered no record of any online orders. Upon comparing the old and new cards, I noticed a one-digit difference which seems to be the cause of this issue. I kindly request assistance in locating my missing sheets. Thank you, Marla McDonald.

I placed an order with Sam's Club for a mattress on 6/19/18. Despite contacting customer service via chat, my issue with receiving the incorrect mattress has yet to be resolved. The wrong mattress doesn't fit my bed, leaving me without a mattress after discarding the old one. My order number is [redacted], placed on 6/19/[redacted]. I've spoken with customer service on 6/28/[redacted] both through chat and over the phone. I urgently need assistance to have the incorrect mattress picked up from my home and the Serta Perfect Sleeper Luxury Hybrid Glenmoor Super Pillow Top Mattress in Cal. King Size, delivered to David Bailey at 68 Patterson Road in Fort Mitchell, Alabama [redacted]. Please contact me as soon as possible at 1-[redacted].

My experience with Samsclub.com has been extremely frustrating. I placed an order for a sectional and 4 mattresses expecting 2-day shipping, but due to items being out of stock, the delivery was delayed by up to a month. I decided to cancel my order. A representative assured me that no items had left the warehouse and that I would receive a $[redacted] refund within 3 to 5 business days. To my surprise, on the 3rd day, instead of a refund, I received the mattresses and bed frames. After informing Sam's Club, they insisted on holding my money until they recovered their products, which they were not even aware they had sent. I have contacted Sam's Club 16 times in an attempt to resolve this issue to no avail. The $[redacted] they are withholding is significant for my family. Despite them receiving their merchandise back, I am still awaiting my refund. It has been a month, and I am now waiting another 3 to 5 business days. This situation has caused unnecessary financial strain, and I will not be using Samsclub.com in the future.

I am Barbara H., a Plus member at Sam's Club in McDonough, GA. As a diabetic, I have been getting my pen needles from Sam's Club for a long time. However, the recent change to Members Mark brand has been disappointing. The needles feel blunt, causing pain and bruises. Using insulin four times a day, this experience has been very unpleasant. I recently tried ReliOn brand needles from Walmart, and they are much better. Today, when I shared my feedback with the pharmacist at Sam's, she advised me to file a complaint and ask for a refund. I purchased 4 boxes last time, but I have 2 boxes remaining. I am requesting a refund for these 2 boxes and hoping that the old brand (Easy Touch) can be reintroduced or a better alternative.

I usually buy my tires from Sam's Club on Goodman Rd in Southaven, MS. Last Friday morning, July 27, [redacted] at 8:00 a.m., I went to get tires for my car. The ones I wanted were out of stock, so I paid for them and left. Later that day, they called to say the tires were in and I could come in the next day at 7 a.m. I arrived on Saturday and they finished my car by 10 a.m. The service person mentioned putting a "stick" in my rim to eliminate shaking but questioned why my tires didn't have weights. When I checked my Toyota's manual, it said some tires don't need weights. Now I suspect the service person damaged my rim without my knowledge. I contacted the store but the manager wasn't available. I believe the service person mishandled my car and I intend to file a complaint online.

I attempted to contact 1-[redacted]-Walmart three times, and each time I was disconnected after being transferred. We own a winter home in Saltillo, Coahuila, Mexico, where there are two Sam's Clubs. Using our credit card as a membership card there is always a challenge. Despite showing my membership number, the system seems unable to read U.S. data efficiently, resulting in slow processing times and even being told it doesn't work. This leads us to pay in cash due to credit card charges. A representative in Des Moines mentioned I should be able to use my credit card and receive a 3% rebate for international purchases, advising me to complain to 1-[redacted]-Walmart to prompt corporate headquarters to address these issues. My wife prefers going to HEB or Soriana to avoid the membership struggles. Additionally, being incorrectly charged for two items instead of one led to us feeling like suspects, waiting for security camera checks. The in-store offers often do not match the outdated system, making checkouts slow. Despite enjoying the Scan and Go feature at Des Moines Sam's Club, sudden changes by corporate cause inconvenience, making me consider canceling my membership. We seek reassurance that shopping at Saltillo's Sam's Club will be improved to ensure a pleasant experience.

I intended to purchase the 55-inch Samsung TV during the one-day sale on August 4, [redacted], at Sam's Club in Greenville, NC. To my surprise, I found a 50-inch Vizio for $[redacted] marked as the last one on sale on August 3rd. Despite the box being sealed with only the sales tag, I assumed all items were inside. Unfortunately, the remote was missing when I opened it on Sunday. Upon returning to the store without the TV, hoping to get the remote, I was informed there was nothing they could do. Disappointed, I saw a Sharp TV on sale and inquired about purchasing it at the sale price, but was told it wasn't possible. They advised me to return the TV, which now seems too late. I frequent Sam's Club regularly and felt let down by this experience, not only missing out on my desired TV but also feeling disregarded as a loyal customer.

I shop at Sam's Club in Dublin, Ohio and have been a member since its opening. My card number on the receipt is [redacted], registered under Larry Burchfield and Cedarbrook Nurseries Inc. I spend approximately $35,[redacted] to $50,[redacted] annually at the store. Recently, I purchased a damaged Member's Mark grill which I couldn't assemble due to missing parts. I inquired about a similar damaged grill priced at $[redacted], hoping for a discount since I only needed parts. Unfortunately, the manager, possibly named Ron, requested a receipt which I didn't have as I use a Sam's charge card. Despite my loyalty and history of purchases, they couldn't assist without a receipt. I expressed my frustration and later returned the grill, confronting another manager, John, who also couldn't help without a receipt. Disappointed with the customer service, I decided not to continue business with them due to the lack of flexibility and understanding in resolving the issue.

I placed an order for a birthday cake on Monday, August 6th with a scheduled pickup for the next day. Despite multiple calls to the bakery department going unanswered, I decided to visit the store personally. Upon arrival, I was told there was an issue with my order. I explained that I hadn't received any missed calls or voicemails regarding this matter. Despite the absence of the usual bakery staff member, the associate on duty handled my query. However, the resulting cake was disappointing in appearance. I would have declined the cake if the party wasn't on the same day. Even the cashier remarked on the cake's poor quality. I have photographs of the cake from this experience.

I encountered issues with getting poster prints at Sam's Club in Topeka, Kansas, and online despite receiving excellent assistance from Kelsey in the past. Previously, I had no problems making high-resolution 20 by 30 prints, but after recent computer updates at the store, I now receive error messages when trying to print at [redacted] and [redacted] dpi. During a chat session, Thomas mentioned escalating the issue to Verlin in the Photo department before abruptly disconnecting. I hope to get assistance with printing these scans promptly.

I am a member of Sams Club. I paid for my membership on 6/4/18 with check [redacted]. On my recent visit to the store, I was informed that I needed to renew, which was added to my bill before my check had been processed online. I wish to transfer the extra membership I inadvertently purchased to renew my daughter Kim Reynolds' membership, as I had previously gifted her and my son memberships for their birthdays. Kim has been a member since last year. I contacted the phone number on my card, but received no response, and was informed through LIVE CHAT that this can no longer be done. How can I go about transferring the additional membership to renew Kim's? I await your assistance eagerly. Thank you. Sincerely, M.L. Reynolds

On Saturday, September 8, [redacted], I bought a multi-pack of 30 Flamin' Hot Fritos for my grandson to take to school today. He found about seven of the bags were already open inside the pack. I am relieved that my two three-year-olds didn't manage to get into the chips. I talked to a manager named Michelle at the store, but I was not happy with the customer service I received. I am looking to speak with someone who is more skilled in public relations.

I contacted the service number to address the issue with my uncle's credit card being declined. My name is Timothy L. Brown, and my uncle is Thomas Brown. During the call, I selected an option related to a gift card, leading to attempts to sell me medical and security services for $2.95 initially with a monthly charge unless canceled. Despite struggling to hear due to poor phone quality, I declined all offers as my main concern was resolving the credit card problem. Although I managed to fix the issue, the representative claimed I owed $2.95 and needed a cancellation number to stop the $29 or $30 monthly charges. When I requested the number, he became uncooperative and disconnected the call without providing the necessary information. I do not want the services or charges on my account and refuse to pay for them. If additional details are required, please let me know. I am disappointed by this experience and seek assistance in rectifying it promptly.