Sainsbury's Customer Service Issues

Today I visited the Sainsbury's supermarket located at 19 Selly Oak Shopping Park in Birmingham B29 6SJ. While shopping, I took a photo and sent it to my friends, which led to security approaching me about the store's policy on photography. Upon requesting clarification from security, the manager intervened, claiming ownership of the store and prohibiting photography without any official signage. Despite the lack of written regulations displayed, the manager insisted on this rule. I inquired about the absence of posted guidelines for customers to reference and suggested the importance of clear communication. The verbal warning given to me raised concerns about the inconsistency of enforcement for all patrons. Although I left without further incident, the unwritten restriction on photography in a public establishment like a supermarket left me puzzled about the necessity and transparency of such policies.

I recently used my new blue disabled parking badge at Sainsbury's Weedon Rd. Northampton branch. Despite displaying it on the dashboard, I received a £70 penalty notice for improper display. The parking attendant admitted the mistake but now I am being asked to pay the full amount. I have been a loyal customer with an average weekly spend of £40 and feel let down by this situation. Although I understand you do not manage the car park directly, I kindly request your help in resolving this issue. There are other options nearby, and I hope to restore our relationship. -Michael J Davis, 79 years old.

I recently started shopping online with you and have had a positive experience overall. However, I noticed a price discrepancy on a product I was considering purchasing online compared to the price I saw in-store. I came across a deal on a box of Peroni at my local store that was not reflected online. When I inquired about it, I was informed that prices can differ between online and in-store purchases. This inconsistency doesn't seem fair to me as a customer. I was provided with an outdated email address for further communication, but luckily found this platform to share my concerns. I would appreciate any insights or resolutions you can offer regarding this matter. Thank you. - Stephanie F.

Hello, my name is Brian Evans. I frequently shop at Sainsbury's in Cheadle every week. I accompany my partner to the cafe since she has mobility issues, and while she waits, I shop. Upon my return to the cafe, I usually purchase a scone for her and a tea cake for myself, along with two packs of butter. Recently, I was informed by an employee that only one pack of butter is allowed per scone. Despite spending £60 weekly at your store, I found this change upsetting as it affects us pensioners. If this rule stands, I may consider shopping elsewhere. Kindly reach out to me at [redacted]. Thank you. Brian Evans

I would like to report an individual with chronic hepatitis C working in the food warehouse on the afternoon shift at Sainsbury's company on Rennie Drive, Dartford DA1 5FD. The person in question, known as Konopkva Eva born in [redacted], does not possess the necessary work permit. It is concerning how someone with a dangerous blood infection was able to work in proximity to food without the required documentation. Despite reporting this to various agencies and Sainsbury's, I feel compelled to bring awareness to this issue publicly. I have been employed at this factory for two years and overheard Eva disclosing her health status without concern for the potential risks. It is alarming that she was hired without undergoing proper testing or verification procedures. I urge the relevant authorities to investigate this matter promptly as it poses a significant health risk to everyone involved.

I would like to report an individual with chronic hepatitis C who is employed at the Saisburys company warehouse on the afternoon shift at Rennie Dr, Dartford DA1 5FD. The person in question, Konopkva Eva, does not possess the necessary work permit and presents a risk due to her blood infection. I find it concerning that she is allowed to work in a food-related environment without proper documentation or testing. I have raised this issue with other authorities and Saisburys, but I feel compelled to bring attention to this matter publicly. It is alarming that someone with a serious virus was working in a food warehouse without proper precautions. I urge the company to investigate this situation further and take appropriate action. As a fellow employee at the factory, I am troubled by the disregard for safety in this instance. I eagerly await a response regarding any steps taken by Saisburys in addressing this issue at their Dartford, Kent facility.

I encountered an issue with fuel payment today. When refueling this morning, I was informed by a staff member that our vehicle's registration was flagged for non-payment last Friday. We were en route to Scotland and used a Starling card, which requires payment inside the store rather than at the pump. I assume my partner misunderstood and believed I paid at the pump. Our frequent visits to this station can validate that it was an unintentional oversight. The approximate amount was £75, but my partner only spent £1.50 in the store. We sincerely apologize for this mistake. Please advise on how we can settle the outstanding payment.

I visited the Sainsbury's store in Winchmore Hill on Friday and used the self-scan section. I needed help with a bottle of brandy that had a security tag. The assistant, John, was incredibly rude to me, and another customer confirmed she had a similar experience with him. I followed John to the security desk, waited for over 8 minutes, but he ignored me until I addressed him about his poor customer service. He dismissively said, "thank you" and walked away. Even when I tried to speak with him again, he refused to engage. I should have involved a manager but regret not doing so. It's concerning that someone with this attitude works at your store. I have worked in customer service and never treated anyone this way. John's behavior is unacceptable, and I hope this is addressed by the management team.

Dear Sirs, On 20th December, my family and I shopped at your Oldbury West Midlands superstore for Christmas gifts. We purchased pork chops among other items for that evening's dinner, assuming they were fresh. To my dismay, upon checking at home, I found that the chops were past their sell-by date of 18th Dec. The fact that outdated products were still on shelves, despite being reduced, was frustrating. Given the distance to the store, we did not return the items. We have documented evidence of our purchase and the expired chops. This experience raises concerns about the quality control at Sainsbury's, impacting our loyalty as customers. We look forward to hearing your response and explanation for this disappointing incident. Sincerely, Mrs. A. Harper

I had scheduled a delivery for today between 7.30-8.30 to ensure ample time to receive and unpack my order before my medical appointments. Unfortunately, the delivery did not arrive until 9.40 without any prior notification of a delay. Despite being told it would arrive at 9.15 when I contacted Customer Services at 9 a.m., the driver only mentioned difficulty in accessing Peterborough Rd as an excuse. After being a loyal customer for 45 years, I am now considering switching to Ocado due to the unreliable service experienced today. Additionally, upon inspecting the orange bags, I discovered two spoiled oranges. I hope to hear back regarding this issue soon. - Robyn G., Order No [redacted]47

I received one pack of Braeburn apples instead of two ordered, with two apples damaged. The avocados in the two-pack were soft and had blemishes. Only one onion out of the 1kg ordered was delivered. Instead of loose bananas, Fairtrade banded ones were sent, which were damaged inside. I would like a refund for the spoiled items, the avocados and the two damaged apples. It would be helpful for the pickers to inspect the produce for quality before packing. Thank you. Sincerely, D. Foley

Regarding Order No. [redacted]39, I was expecting the complete delivery on Sunday, February 19, between 1:00 and 2:00 pm. Only part of the order was delivered, missing "transient" items valued at £52.65. Although a payment of £[redacted].98 was debited on February 20, the missing items were not included. I requested a redelivery promptly. However, the driver could not provide a digital list of the missing items. I have attached a copy of the order with delivered items crossed out. I anticipate the missing items to be redelivered without an additional charge. Lack of communication from Sainsbury has inconvenienced me. This falls short of the expected service from your company. Regards, J. M. Dennis

Hello, I am a long-time patron of Sainsbury's. My family often shops at our nearby store in New Barnet. I am quite dissatisfied with the service due to inadequate staffing levels and a limited selection of fruits and vegetables. The store appears to be on a downhill trend. I usually purchase the freshly baked multigrain bread from the in-store bakery, but recently noticed changes in the recipe and a decrease in size. Could you kindly address these concerns and possibly speak to the newly appointed manager?

Hello Sainsbury's, I recently applied for a credit card primarily for the Nectar Points, as I am debt-free. I was approved with a credit limit of £12,[redacted], received a PIN, activated the card online, and confirmed my acceptance. However, I tried to use the card at three different supermarkets, only to find out it's blocked by Sainsbury's. If there is an issue, please let me know or resolve it. Thank you. Regards, M.B. 18 Bay Fields Gillingham Dorset SP84AE

I am disappointed with my recent experience at Sainsbury's in Scunthorpe with the Laila Basmati rice. I had made a purchase online, but was later informed that the item was priced incorrectly. There was a lack of communication prior to delivery, resulting in inconvenience for me as a customer. When I contacted customer service to address the issue and request assistance from a manager for a goodwill gesture, I was told the manager was unavailable. I had purchased a large quantity of rice for Ramadan, and had I known earlier about the incorrect pricing, I could have made alternative arrangements. As a loyal customer, I expected better communication and service in this situation.

Subject: Complaint Regarding Taste the Difference Soft Amaretti Good afternoon, I am writing to express my dissatisfaction with your Taste the Difference Soft Amaretti. I found them to be unbelievably sweet, overpowering any hint of almond flavor. In my opinion, these are the worst amaretti cookies I've ever tasted, leading me to dispose of them. Considering the rising concerns about sugar intake and obesity rates, I believe reducing the sugar content by half would greatly improve the product. I urge you to be more mindful of the sugar levels in your offerings. Thank you for your attention to this matter. Best regards, E.C.

Hello, I bought a set of four Habitat citrine mugs at Sainsbury's Alder Hills in Poole after Christmas. Unfortunately, three of the mugs have had their handles come off within 3-4 months. I have pictures of two of the mugs without handles. While I understand they were on sale, I believe they should have lasted longer. Oddly enough, the sugar bowl and milk jug I purchased with the mugs are fine. Could you please provide a suitable replacement for the faulty mugs? Thank you.

I encountered an issue while trying to claim my points and enter the money prize on lettuce-know.com. The error message stated that the code must be 4 numbers long, but upon reviewing the example photo provided, I realized that my receipt had a printing error, causing the code to be incorrect. This error has prevented me from claiming my points and entering the prize. It seems to be a system issue related to the receipt printing errors. It's essential to address and rectify this situation promptly.

I recently picked up an order at Argos Sainsbury’s South Ruislip and was quite disappointed with the store's cleanliness. The store was extremely dirty, with trash strewn everywhere from the parking lot to inside the store. The checkout area was filthy, and I even had to wipe down my shopping items with antibacterial wipes when I got home. I encountered cauliflower leaves abandoned in a trolley, and when I pointed it out to a staff member, they carelessly tossed them on the floor before eventually disposing of them properly. Additionally, my Nectar card points were not added to my order, and I believe they were not added online either. Moreover, when I collected my online order, only 2 items were provided instead of the 7 I had ordered, which resulted in a long wait before they brought out the remaining 5 items. It's disheartening to see the decline in cleanliness at this store, as it used to be much cleaner.

I am extremely disappointed by the recent experience I had with my order number [redacted]79. Despite being a long-time customer who has placed orders regularly from holiday, I encountered an unpleasant situation where my son, who is 18, had the groceries he unpacked demanded back by the male driver. This has never been an issue in the past deliveries to family members. Having already paid £[redacted].79, I expect better treatment as a loyal customer. I feel let down after years of patronage. I urge for a redelivery of the order to my son today, accompanied by an apology.