Ryobi Customer Service Issues

I have gone through six Ryobi pressure washers in just three months. My first purchase was a [redacted] psi gas-powered unit from Home Depot in late September, but I had to replace it four times for various issues like no spark, oil leaks, and soap dispenser malfunctions. I then upgraded to a [redacted] psi model with a Honda motor hoping to avoid these issues, but unfortunately, it also leaked oil. Despite my love for this machine, the sixth one I received is now facing an issue where it won't dispense soap. As a business owner reliant on the soap dispenser working efficiently, I am feeling quite frustrated and unsure of what steps to take next.

Hello, I recently bought an 18 g Airstrike brad nailer a few weeks ago. Initially, it worked perfectly, but suddenly stopped firing nails a few days ago. I made sure the nail cartridge was clear, the battery was fully charged, used the correct nails, and tried adjusting various settings with no luck. There is no indication of the motor attempting to discharge a nail. I purchased this from my local Home Depot online. - Michael C.

I recently purchased a Ryobi Corner Cat Finish Sander CFS1503GK. However, when I attached the sanding sheets included to the sander, they keep falling off after 4-5 minutes of use and won't reattach securely to the velcro. Even after trying all the sheets provided, the issue persists. I am using it for sanding walls and trim. My brother, who has had the same sander for years, tried it and experienced the same problem with the sanding sheets. It seems there may be an issue either with the sanding sheets, the velcro, or both. I am very disappointed and plan to return this sander. Thank you, Joan

Hello, I recently purchased a Ryobi weed wacker for around $75 and unfortunately it stopped working after just 10 minutes of use. I contacted a Ryobi representative who advised me to either return the item or take it to the repair/rental section at Home Depot. Since I couldn't find my receipt, I took it to Home Depot, but the staff member there was unsure of the suggestions given by Ryobi. When I tried to return the item for an exchange, I was informed that I couldn't and was not eligible for a credit. I feel this situation is unfair, especially since the problem occurred on my first day of use and I lost the receipt. I would appreciate any assistance in resolving this issue.

I recently bought a brand new lawnmower, but despite having a fully charged battery, it won't stay running. I paid cash at Home Depot two months ago but have misplaced my receipt. Currently, I have been on hold with customer service for the third time and was assured I wouldn't be put on hold again. It's frustrating to deal with this issue in the first place. After an hour and a half with no help, I have no more time for this situation. I feel like my time and money have been wasted. I'll be sharing my negative experience with Ryobi with everyone I know.

After being on hold for a considerable amount of time, I was able to speak with a live representative. I described how my battery charger transformer plug was extremely hot and almost caught fire, causing me to sustain a minor burn when I removed it from the outlet. I mentioned that I only use the product for household projects, not commercial purposes. I was informed that the 9.6 volt drill is no longer being manufactured and the company cannot provide a solution, leaving me with no options. This response is disappointing as it does not reflect a commitment to customer loyalty. Given the potential safety hazard I experienced, it is concerning that Ryobi did not offer any goodwill gesture or assistance. I am puzzled by Ryobi's customer satisfaction policies in this situation. - Sincerely, D.W.

I recently made a purchase from Home Depot which included a [redacted] PSI pressure washer, a smaller chainsaw, two extra batteries, and a work light. Unfortunately, upon setting up the pressure washer, I discovered that a piece of steel was not connected properly, causing all the water to shoot out from the left side of the machine. After contacting Home Depot, I was informed that I could return the item for a refund but not for an exchange. The nearest store is quite far, so I opted for a pickup, which involves a lengthy process of waiting to be contacted for the return and refund before being able to place a new order. This wait of possibly a week and a half to two weeks for a replacement is inconvenient as I needed the pressure washer. I am a loyal Ryobi customer but wanted to bring this issue to your attention. I'm attaching pictures of the broken piece for reference. Thank you, Amanda

I bought a Ryobi 18V cordless pole saw in [redacted] and have used it sparingly. Despite proper storage, it failed when attempting to cut branches. The $[redacted].00 purchase was made at The Home Depot, and I can provide the original receipt if necessary. Seeking help at the store led me to contact you for support or warranty information. We also own a Ryobi electric lawnmower and have plans for a snowblower purchase due to our satisfaction with your products. However, the malfunction of the pole saw is disappointing considering its limited use. Thank you, Emily Hawk

I have been awaiting a response from customer support regarding my mower. The advertisement says it's suitable for 3/4 of an acre, but my yard is only .28 acres. I don’t use the self-propel feature, and I can barely cover my yard with the mower. This situation is frustrating, and I should not have to rectify your advertising errors. I would like either someone to come to my house to inspect the mower or for you to send me new batteries to test. I am not sure what the problem is, but for a bit more money, I could have purchased a riding mower. The lack of customer service is disappointing. Please provide me with a solution. I am dissatisfied with your product, and I won't spend my time and money on returning it. Ryobi must take responsibility instead of deceiving customers with subpar products.

I am in need of replacing 2 saws and a chainsaw. After relocating quite a distance from my usual Home Depot, I discovered the closest store doesn't service Ryobi products. I contacted Ryobi multiple times and was directed to their newest location for repairs. However, the nearest store insisted on charging $75 per item for repairs, which seems excessive. Frustrated, I considered purchasing new equipment and returning the defective ones, but decided against it. Despite my efforts, reaching Ryobi has been challenging, with one call ending abruptly after an hour wait. As a single mother of 4 coping with an injury, I am disappointed and financially strained by this situation.

I purchased a Ryobi 3-speed impact wrench with a 400Nm breakaway rating. Despite this, I've had issues removing wheels set to 200Nm at the shop. Unfortunately, this is my second impact wrench from your company this year. I remember seeing Mighty Car Mods using Ryobi products which influenced my purchasing decision. I am disappointed with the performance and considering exploring other brands. Before I make a decision, I was hoping to inquire about the possibility of receiving a replacement or upgrading to a more efficient model.

Hello, I purchased a Ryobi 40V snow blower (model #RY408010, serial #LT21365D030193) in March [redacted]. It worked for only 15 minutes and then stopped, refusing to start again. I've seen on your website that this blower has had some issues. What steps should I take now? I've tried contacting live tech support but keep getting a recording about lawn equipment. I've already registered the blower with Ryobi. Thank you for any assistance you can provide.

As a devoted Ryobi tool user, I am thrilled with the Quiet Strike Impact - it always gets people talking when I use it. Unfortunately, I've encountered two issues. Firstly, the metal contact inside my side cut-off tool, where the battery slots in, broke off while I was removing the battery for charging, rendering it useless. Secondly, my 6-pack battery charger has stopped functioning entirely, impacting my home remodeling business workflow significantly. After recently moving to North Carolina from Florida, I misplaced my receipts. I understand you are not obligated to assist, but I'm facing financial strain due to the move and building up my business in a new state. I would greatly appreciate any help you can provide in addressing these problems. North Carolina is an incredible place, and I am keen on settling in with my wife, who has family here. Thank you for considering my situation. Sincerely, Jesse R. Email me at [redacted] or call me at [redacted].

Hello, my Ryobi One Palm Router, SN# NC21065D21099, which I purchased on July 26, [redacted], has stopped working. I sent it to Hartland Armature Works, the authorized repair center, on Jan 17/23. Today, when I called to inquire about the repair status, I was informed that they are unable to get a response from someone in the service chain regarding the required part, and my tool is just sitting in a box. The lack of information on when the router will be repaired is concerning, especially since the warranty is still running while it's out for service. Despite having registered the tool on the RYOBI tool registration site, I was unable to access my account today. It's frustrating that a tool with less than 1.5 hours of use and still under warranty has not been repaired and returned after 6 weeks. I am uncertain when I will get my tool back, and this experience is making me lose confidence in RYOBI. Thank you, Brian Connell.

I am seeking assistance with my Ryobi BT-[redacted] table saw as I am in need of the two drive belts. Despite purchasing belts online that were advertised for my saw, I have encountered issues with them being too small. I have attempted various methods, including prying with a small bar, but have been unsuccessful in installing the belt on the second, smaller drive pulley. I suspect I may have received the wrong belts, as ordering a new set has not resolved the problem. I have searched on YouTube for installation guidance without success, and my manuals do not provide instructions for this specific issue. Any help would be greatly appreciated.

I am a loyal Ryobi fan and have a vast collection of their power tools that I absolutely love. However, I recently purchased the Ryobi 15 amp 10 inch compact portable corded jobsite table saw with folding stand on October 29, [redacted], and have been experiencing multiple malfunctions with it. Despite being reluctant to complain, I've had issues with loose saw blades, wobbly parts, and now the legs have completely buckled, causing a dangerous situation. I always handle the tools carefully and within the guidelines, and this particular saw has not met the quality I expect from Ryobi. I would like to know how I can get a replacement for this faulty saw. My order number is [redacted], model RTS12, SKU #[redacted], purchased from Home Depot in Elyria Ohio at the price of $[redacted].00. Unfortunately, I did not purchase a protection plan. I appreciate your help as I have projects to complete and rely on Ryobi tools. Thank you for your outstanding customer service.

My push-type electric lawn mower, Model RY401011BTLVNM with serial number KC22072N100061, failed to start this spring. I diligently followed the manual's instructions, ensured all interlocks were in place, and confirmed the batteries were fully charged. The mower was stored in a climate-controlled room over the winter. Despite contacting Ryobi through their website, phone numbers, and email, I have not received any service center information or responses to my inquiries. I need Ryobi to provide me with the necessary mailing supplies and address to send the mower for repair, as I have only performed the recommended checks in the manual.

I recently received the 80V Rider mower from Home Depot. After assembly, the mower worked for about an hour before being plugged in to charge. Despite showing a full [redacted]% charge, when attempting to start it again, the Ryobi logo failed to appear. Turning the key to the left did sporadically activate the accessories, but turning it to the right resulted in no screen illumination or response. I attempted to troubleshoot the issue following the provided guides, but have not had any success in resolving the problem.

Dear Ryobi Tools, I want to express my gratitude for the exceptional quality and performance of your battery-powered tools. As a long-time customer, I have always been impressed by the durability and reliability of your products. Recently, I experienced a theft where all my trusted Ryobi tools were taken from my jeep. Despite this setback, I want to highlight the incredible efficiency and effectiveness of your tools. Before the theft, I owned various battery-powered tools such as drills, saws, and sanders. Their versatility allowed me to tackle any task, whether on a construction site or working on DIY projects at home. The durability of your tools is noteworthy. Even with heavy use and accidental drops, my Ryobi tools never failed me. I value how they stand up to challenges and deliver flawless performance every time. I also want to commend your outstanding customer service. Whenever I needed assistance, your team was always prompt, polite, and helpful. Despite my current situation, I remain a loyal fan of Ryobi and eagerly anticipate using and recommending your products in the future. Sincerely, Chris L.

Hello, my name is Pete O. I bought an Electric Pressure Washer with model #RY141900 from Home Depot in Lancaster on 3/31/[redacted]. I only use it 2 or 3 times a year, and it has been working perfectly until today. When I tried to clean my concrete patio using the Turbo Nozzle, the washer stopped working after running for about 1 second. I've attempted multiple times, but it won't continue running. I also noticed a rattling sound like a ball inside the unit.