Ryobi Customer Service Issues

Dear Sir or Madam, We have successfully linked the Navigator Ink Volume Setter with Ryobi PCS-G (our machine is Ryobi [redacted]) to transmit *.DEM files for ink setup. Following a test primarily with CMYK jobs along with one spot color, we encountered no significant issues with this connection. Currently, we are encountering a challenge in identifying the spot color names within the PCS-G console. Specifically, when utilizing 5 spot colors in a job and converting it to DEM data, the PCS-G console fails to display the spot color names, opting instead for generic labels (S1, S2, and so forth). This poses a concern for printers who need to ascertain which ink corresponds to each printing unit as the specific spot data is not being captured accurately. We would appreciate any guidance on whether the PCS-G console is equipped to interpret the correct information or if an update is available to address this issue. Our provided data has yielded the same outcome on a different press as well. Any urgent assistance you can provide would be greatly valued. Warm regards, Nikolina

I've had a Ryobi P411 random orbital sander for about a year. Today, it started acting up. Initially, it would run well with a fully charged battery, but after a few minutes, it would slow down significantly. Eventually, it stopped working and even emitted smoke. I used the Ryobi p102 and p190 batteries with the p135 super charger. After letting it cool down, I tried a new battery, but now it won't start at all. I can't find warranty details and would appreciate your assistance. A replacement would be amazing. Thank you. -Alex

I recently purchased a Ryobi cordless drill at Home Depot in Commerce, GA, less than four months ago. The drill seems to have stripped out and I tried to exchange it at the store. They requested we contact Ryobi directly due to not having a receipt. We paid in cash, not using a Home Depot card, and bought other Ryobi products during a sale. I am hoping you can assist in honoring the lifetime warranty and arranging a replacement for us. Address: [redacted] Eustus Carter Road, Danielsville, GA, [redacted] Phone: [redacted] Thank you for your help and for honoring the warranty by facilitating the exchange.

I have experienced some unfortunate issues with Ryobi products recently. Initially, I purchased a pole pruner that stopped working just after the warranty expired. Even though I suspected a winding problem due to being an electrician, I found damaged windings, which was disappointing considering the light use it had. Additionally, in early [redacted], I bought an LCDI1802G and a RB18L15 drill. Unfortunately, the drill has now failed with very minimal usage, despite being out of warranty. The battery that came with the pruner also failed just after the warranty ended, and upon inspection, I discovered severe corrosion on the connections. This was unexpected as the battery was stored in a dry place in my wardrobe. It seems like a string of bad luck, given the care and workload these products have had. I hope to receive a response via the email address provided below.

This afternoon, while using my Ryobi 18 V Easy Edge trimmer, I encountered a problem. After running it until the battery drained, I recharged it and attempted to continue working. Unfortunately, the motor began to emit smoke. Worried, I let it cool down but upon returning to it a few hours later, it no longer functions. Even with a new battery, there is no response. I have cherished this tool, utilizing it for three summers since I purchased it at Home Depot in the spring of [redacted]. I am curious if it may still be covered under warranty.

I purchased a cordless stick Ryobi vacuum set at Bunnings Coffs Harbour on 30/10/[redacted] and am interested in getting the 6-year/3-year extended warranty. I am not very tech-savvy and would appreciate assistance over the phone. I tried calling the number on the website three times, but received a message stating it's not in service. I have taken photos on my iPhone but do not have a contact address or phone number to send them to.

I have the complete range of Ryobi tools for my "Handywoman" business. I do home repairs daily and am generally satisfied with most of your tools. However, I have a complaint regarding the RYOBI BRUSHLESS 18V P108 VACUUM. The design is terrible. Unfortunately, I bought it on Ebay and cannot return it. Here are my main issues with it: 1) The battery end is heavy and at an awkward angle, causing strain on my wrist. 2) The accordion filter is difficult to clean and time-consuming. 3) It doesn't easily attach to the charging station. 4) Changing attachments is hard. 5) Suction power is not as good as older models. 6) The crevice tool is too wide for small areas. Overall, it's poorly designed. I hope my feedback reaches the design team for improvement. I would be willing to help test new designs and tools with a woman's perspective, given that I use your tools every day in my repair work. Jenny P. SHE FIXES IT LLC

I have recently encountered an issue with my handheld vacuum, model JE16422D359778, where the power button does not turn it off and seems glitchy. Even when it's turned off, it automatically turns back on. To keep it off, I have to remove the battery. I have tried using different batteries, but the problem persists. I would appreciate a replacement vacuum or credit at Home Depot to buy a new one from the same brand that I love.

I own a collection of Ryobi tools, however, both my charger and six batteries have stopped working. I purchased a new charger, but my previous batteries are still not charging. I recently acquired the old charger and the last two batteries a few months ago. I find it frustrating that they have failed in such a short time. I have spent a significant amount on these tools, and it is disappointing that I cannot rely on the batteries to power them. Could this be a battery problem? It doesn't make sense to me why, even with a new charger, they are still not functioning.

This is the last straw with our Ryobi garage door opener, model GD125, serial number JL17298D[redacted]. In December [redacted], I initially reached out about a ground issue with the safety eye connectors on the unit when we only had it for 6 months. Since then, we've had two more service calls for the same problem. Currently, we can only close the garage door by holding down the hard-wired button on the wall, as the remote opens it but won't close it. This defeats the purpose of the opener, making it inconvenient for everyday use. We own numerous Ryobi products, but this garage door opener has been a costly mistake. Having to replace openers within two years is unreasonable, not to mention the expenses of the service calls. Sincerely, Joyce M.

My 40V battery unexpectedly caught on fire while stored in a dry cabinet alongside two Ryobi batteries and chargers. This incident happened despite not being connected to a charger. I was burnt on my right hand and leg. I brought the burnt battery, along with the other items, to Home Depot where Manager Brayan opened a safety complaint. Fortunately, being near the storage unit at the time of the fire allowed me to swiftly use an extinguisher, saving me. I am grateful to have come out of this frightening experience alive, relying on faith to see me through.

I purchased a Ryobi trimmer last summer at the Home Depot in Jasper, Indiana. It worked well during the lawn season, was stored in the garage during winter, and functioned fine last week. However, when attempting to use it today, the engine is completely stuck, with the pull cord not budging. Despite my age and diligent care for equipment, it unexpectedly failed. I no longer have the sales receipt, limiting my options for recourse. This experience has left me greatly disappointed in the product's quality. I am curious if this issue is common across all your products.

I purchased a Ryobi trimmer at Home Depot in Jasper, IN, during the middle of last summer's lawn season. I stored it in the garage at the end of the season. Recently, I serviced it and used it without any problems. However, when I tried to use it today, the engine is locked up! The starter rope won't move at all. I can't find the sales receipt after 5 months. I am a 70-year-old who always takes good care of my equipment. My previous trimmer from Sears lasted over 15 years. I am very disappointed with the quality of this Ryobi product. The trimmer is practically brand new but now seems useless.

After recently becoming a widow, I made the decision to invest in a garage door opener to simplify my life. I opted for the Ryobi GD125B after careful consideration. The feature allowing me to connect my phone to the opener seemed promising. However, my experience with this opener has been disappointing. I faced issues with it going into lock-out mode twice despite no obstructions. Even after two technician visits, the problem persists. The opener works briefly but then fails to close and reverts to lock-out mode. This ongoing frustration has left me deeply disappointed. If the problem persists, I am considering returning the unit to Home Depot for a refund and purchasing a simpler opener that reliably opens and closes the door, a basic function that I presently do not have.

I recently purchased a Ryobi battery push mower that initially did not work even with a fully charged battery and regardless of the accessory used. After exchanging it twice, the third one finally worked, seemingly without any changes on my end. I also bought a Ryobi self-propelled e-mower, which worked at first but then had issues with the blade not spinning consistently despite a full battery charge. After struggling with it, I returned the self-propelled mower. The push mower works well, allowing me to mow the whole lawn on one battery. While I have had no problems with other Ryobi tools, the mowers have left me feeling uncertain about their reliability.

I had a conversation with an agent named Ashley on May 8th about a faulty lawn mower battery purchased less than a year ago from Home Depot. When I visited Home Depot, I was informed they no longer handle product replacements for warranties and redirected me to contact you directly. On May 8th, troubleshooting confirmed a defective battery and I was assured a new lithium one would be sent. Despite being past the promised timeframe, I have not yet received the replacement. I've been attempting to reach your customer service for the last five days without success. I urgently need the battery as my community mandates lawn maintenance, and I face a hefty fine if it's not done. As an attorney currently without work due to the pandemic, I am prepared to pursue legal action for breach of warranty if necessary. I expect a prompt resolution within 48 hours. While my phone is temporarily unavailable, I can be reached at [redacted]. I request a swift response to avoid escalating the situation further. Best regards, Amanda M. Catalano White

About a year ago, I purchased an 18V Ryobi Starter Drill Kit for my daughter. I charged the battery and stored the drill and charger on her workbench for future use. Just recently, when she tried to use it, the drill was completely dead. Upon attempting to charge it, the charger did not indicate any issues with the battery but failed to charge it, only showing a solid red light. This drill had not been used since it was first opened from the box a year ago. The tool was never registered. The serial number for the drill is CS19151NA80707, the charger number is HW19141D058366, and the battery number is [redacted]31, CS19121N400333. I am uncertain whether the battery or charger is faulty. Any recommendations on how to proceed would be greatly appreciated.

I purchased a GDO500 a year ago. It took me 6 months to properly set up the wifi feature. Due to a power outage, only the car remotes currently work. Despite resetting everything, the wifi setup fails as it indicates no internet connection. This is incorrect as my laptop and phone connected near the opener function correctly. After reinstalling the app, I am unable to log in as it says my details are not assigned, and I cannot create a new account. I contacted tech support 5 hours ago without a response. The app programming needs improvement, and the customer service is lacking. Selling a product with known issues and ignoring customer concerns is disappointing.

My Ryobi 18-1 garden sprayer, which I have used around 10 times, suddenly stopped working. Normally, there is a two-step power response when I turn it on. The first step powers the motor, and the second step pressurizes for spraying - this is where the issue lies. The sprayer is not spraying despite the motor running normally in the first stage. I have checked for clogs and removing the wand did not change the situation. I contacted Ryobi tech support, who mentioned that my unit was manufactured in [redacted] and would not be covered under warranty. They advised me to visit Home Depot to check if they could provide the purchase date to use for warranty purposes instead of the default manufacture date. My next step is to follow up at Home Depot.

I purchased a Ryobi [redacted] PSI Pressure Washer on 12/30/[redacted] and used it for the first time in January [redacted] to clean my driveway. I had tested it a few times before and it ran fine. However, when I tried to pressure wash my house on 6/8/[redacted], it stopped working after completing a small section. Following the troubleshooting instructions in the manual, I found no spark and was advised to contact a service representative. The nearest one is in Sebastian, FL, at Home Depot where I made the purchase. I have also registered the warranty with Ryobi. On 6/9/[redacted], I brought it to Home Depot and was informed that it would take at least 5 days, possibly 2 weeks, to repair. I paid $[redacted].00 for this pressure washer and now have to manually clean the rest of my house since stopping midway is not an option. I hope that Ryobi can expedite the repair process as it seems excessively long given the circumstances.