Ryanair Customer Service Issues

I attempted to book a flight to Carcassonne twice this morning, but encountered issues with the chat bot's functionality. Surprisingly, I inadvertently created a Ryanair account that I did not intend to have. Unfortunately, I am unable to access this account. In the past, I had to ask someone else to purchase tickets for me. Could you please deactivate the account and allow me to purchase tickets as a guest for this one transaction?

I need to lodge a complaint regarding the Budapest to Shannon flight that took off on 27th October [redacted] at 12:35 p.m. My sisters were denied boarding when the gate closed in front of them and 20 other passengers. Despite a lengthy wait at passport control, the last person in line before them was allowed through, and they were unfairly prevented from boarding. Despite having travel insurance, no refund was given, and no alternative flight was provided. It is unacceptable for Ryanair to act this way after passengers have paid for expensive tickets. I request a full refund as my sisters were not at fault for missing the flight. I urge you to review the security footage at Budapest airport to witness the situation firsthand. Thank you for your attention to this matter. Best regards, Klaudia.

Hello, I am inquiring about the situation that occurred with my sisters and 20 other passengers who were not allowed to board the Budapest-Shannon flight on 10/21/[redacted] at 12:35. Despite arriving on time, they were denied boarding as the gate closed when the last passenger entered. It seems unfair that the plane had time to offload luggage but not allow the passengers to board. I kindly request a review of the Budapest airport cameras to verify the number of people present during boarding. This issue affected not only my sisters but also numerous others. Unfortunately, there was no refund or alternative flight offered, which is disappointing considering the high cost of the tickets purchased.

My partner made a flight reservation for me to Berlin. The booking reference is [redacted]. I was asked to confirm the booking, but I couldn't submit the information as it required the payment card details, which my partner used. I took a screenshot of the error message. Let me know if you would like me to send it to you. My name is Kayode Ayobiojo.

Hello, I am Peichen Chou. I booked a ticket from Helsinki (HEL) to Warsaw Modlin (WMI). I obtained my boarding pass online, went through security, and arrived at the gate to board, but I was told I couldn't board the plane. I am currently at the gate unable to board. I have a couple of questions: 1. How can I request a refund or get another ticket? 2. What compensation is available for this situation?

I am experiencing difficulties verifying with Ryanair for both the paid and free processes. I have attempted 21 times, and my passport always fails verification even though the image is clear. I am extremely frustrated. I made the booking through Kiwi (a mistake I won't repeat) and now I'm stuck in a verification process that I can't seem to complete. I'm unsure if I am misunderstanding Ryanair's instruction when they mention "front side view" of the passport. Could you clarify if it refers to the exterior or interior of the passport? I have also tried the paid service, but my passport was still unreadable despite the image being clear. The facial recognition process took a long time, making the experience very challenging. I have never encountered such issues with any other European carriers, and this is beyond frustrating. Your assistance is appreciated.

I encountered issues with my travel documentation, which prevented me from boarding the flight. Unfortunately, the airline staff at the airport did not notify me of this problem during the booking process, leading to denied boarding. Despite my attempts to resolve the situation at the airport, I did not receive a ticket refund or the option to change to another flight. The airline recommended I contact the booking agency for assistance. I promptly emailed the agency detailing the incident, but I have not received a response yet.

I purchased three tickets from Kiwi.com for a trip from Sofia to Kerry, with layovers in Paris and Dublin on July 29, [redacted] for my partner and my 15-year-old son. Due to a strike in Paris that day, our flights from Sofia to Paris and Paris to Dublin were canceled. Kiwi.com informed me that Ryanair would refund the canceled flights directly. I submitted claims with verification forms and my bank details. While I received a refund for one flight, the refund for the other is still pending. Despite numerous conversations with Kiwi.com's customer service, the issue remains unresolved. They marked it as solved, but the money has not been returned to my account, even though they claim to have all the necessary information. It is now almost December, and I am still waiting for the refund.

Dear Ryanair Customer Support, I hope this message reaches you in good health. I am reaching out to check on the status of the refund transfer for my booking reference [redacted]. I recently discovered that the refund was mistakenly sent to an incorrect IBAN number. To address this error, I kindly ask that you transfer the refund to the accurate bank account details provided below: Bank: The First International Bank of Israel (FIBI) Account Name: N. Wainreb Account Number: [redacted]12 IBAN: IL[redacted][redacted]2 SWIFT/BIC Code: FIRBILITXXX I apologize for any inconvenience and I am grateful for your swift help in resolving this matter. Please inform me if any additional steps are needed from my side to assist with the transfer. Thank you for your attention. Warm regards, [Your Name]

Subject: Follow-Up on Refund Transfer Request for Booking Reference IHMK6M Dear Ryanair Customer Support, I am contacting you regarding the refund transfer request for booking reference IHMK6M. Unfortunately, it has been brought to my attention that the refund was mistakenly sent to an incorrect IBAN number. I kindly ask for your assistance in redirecting the refund to the accurate bank account detailed below: - Bank Name: The First International Bank of Israel (FIBI) - Account Holder's Name: N. Wainreb - Account Number: [redacted]12 - IBAN Number: IL[redacted][redacted]2 - SWIFT/BIC Code: THE FIRST INTERNATIONAL BANK OF ISRAEL FIRBILITXXX I regret any inconvenience this may have caused and I am grateful for your swift attention to this matter. Please advise if any further actions are needed from my side to complete the transfer. Thank you for your cooperation. Warm regards, N. Wainreb