Rockauto Customer Service Issues

I recently purchased 8 spark plugs for my [redacted] BMW 750Li from Rockauto Parts without providing my VIN#. Upon installation, the mechanic noticed they were incorrect as the car started shaking due to overheating. The dealership confirmed these were the wrong plugs for my car and need the VIN# to provide the correct ones. The order number with Rockauto is [redacted]71, and my email is [redacted] While my car is currently running fine with the old spark plugs, this situation should be rectified to prevent future issues.

I received order number [redacted]96 damaged. I spoke with Jordan last Friday. He emailed me a prepaid return authorization through FedEx. The FedEx return number is [redacted]8. Jordan assured me that the refund would be processed once the tracking number appeared at your office. However, I have not received the refund yet. Jordan also instructed me to order the same part again and pay for it, which I did. Unfortunately, the replacement part arrived damaged again in transit. I plan to return this second damaged condenser to you, but I need a prepaid return label from you. Due to the repeated issues with receiving the parts undamaged, I am requesting a full refund. I trust that your company will improve the packaging of parts to ensure they arrive in good condition, leading to higher customer satisfaction and increased sales. My name is William F., and you can reach me at [redacted] or [redacted] The part ordered is [redacted]66.

We purchased an A/C car compressor for our [redacted] Buick Electra Park Avenue from Rockauto, along with other parts. The order arrived within 7 days and we took everything to an auto shop for installation. Unfortunately, after installing the compressor, our A/C still does not work. Rockauto sent us a second compressor with the same issue. Despite sending two compressors, they were unable to fix the problem and refunded our money, but we had already spent $[redacted] on installation. Upon inspection, we discovered both compressors were "DELPHI" brand, not the "FOUR SEASONS" brand we had ordered. We are now requesting that Rockauto takes responsibility for the inconvenience, wasted time, and money we have experienced.

I recently visited Toyota's website to search for a mirror assembly part number. Using the VIN number, I found the part number [redacted]. I then cross-referenced this number on the RockAuto website and selected the K SOURCE 70721T as it seemed to be the right match without Blind Spot Detection. However, upon installation, it triggered a Blind Spot Detection malfunction error. The K SOURCE 70721T part I received does not support Blind Spot Detection. Unfortunately, RockAuto stated that the item is non-returnable after I opened the box. I am unable to contact them to resolve this issue. I feel deceived by the absence of a disclaimer regarding Blind Spot Detection on their website. I kindly request RockAuto to allow the return of the part for a refund or exchange it for a compatible one with Blind Spot Detection, even if I need to pay the price difference.

I recently purchased an ignition coil for my [redacted] Ranger from your online store and opted for the Motorcraft coil, assuming it was the only Motorcraft one available. However, upon receiving the part, I noticed the connector was horizontal instead of vertical, which caused issues upon installation. After researching on other websites, I discovered that the horizontal and vertical connector coils are not interchangeable. I tried to return the coil for the correct one but was informed it was non-returnable. I believe this is due to the lack of information on your website regarding the compatibility of the part with different engine types. I suggest updating your website to include this crucial detail. Thank you, Bob W.

I've contacted you multiple times about the missing parts, but it seems my messages are being ignored. I've been waiting for over four days for some action to be taken with Fed Ex regarding the missing parts. It feels like my messages are not being read at all. I am simply looking for a refund or for the missing parts to be sent. If this issue is not resolved soon, I will have to seek the parts from another supplier as this has been rather frustrating. My order number is [redacted]39, and the tracking number is [redacted][redacted].

I ordered two UltraPower part number K6344 and received them. Unfortunately, the parts do not have a hole for the grease zerk as expected. I attempted to return the items for a refund, but now it states they are unreturnable. I am frustrated as there seems to be no way to resolve this on the website or by contacting customer service. I just want the correct parts to fix my vehicle. If the product description had mentioned the need for modifications, I wouldn't have ordered these parts. I can't modify them without risking the warranty. The lower ball joints from the same brand have the hole, but the upper ball joints K6344 do not. RockAuto should have provided accurate information or allowed returns. The lack of customer service is disappointing. I've been a customer for years, but I am considering shopping elsewhere. I recommend avoiding RockAuto in the future and sourcing your parts from other retailers.

I purchased a blower motor for my [redacted] Chevy Prizm, but when I tried to install it, I noticed the electrical connection didn't match the one in my car. The hot and return connections were perpendicular on the motor instead of parallel. I wanted to return it under warranty after 40 days, but the website wouldn't allow a refund. I mentioned in the warranty questions that it didn't match the "fitment" and picture, thinking it referred to the car's fitment. I managed to fix the motor myself and it works now. I would like to return the motor for credit since it doesn't fit my car and I won't be using it to avoid waste.

Hello, I recently purchased 2 strut assemblies for my [redacted] Jetta. Unfortunately, after opening one, I realized it doesn't fit as expected. The assembly purchased from RockAuto is larger than the OEM one. Despite following the instructions, it doesn't work. I don't have my order number, and when I input my email in the system, nothing shows up. The assembly I tried to fit now has some pounding marks. The part number on the box is "The original Gabriel - G57156, also 753111MT". I possess the original boxes, and the part number of my car's assembly is "5C[redacted]AH". I seek guidance on how to return these assemblies and get ones that fit. Thank you, S. Cole.

Order #'s [redacted]53 and [redacted]48. I purchased these items for the right front of my vehicle, but both turned out to be for the left side. I initially replaced the left side incorrectly and ordered another right hand part to fix the actual issue. However, I received another left-hand part. Despite ordering a different part number in an attempt to rectify this, I now have two incorrect parts. I am unsure how to obtain the correct right-hand part from your parts list. Even the pictures on the website show the wrong part. The part itself has clear markings for left and right. I may need to return these items and find a supplier with accurate part descriptions. Any advice would be appreciated. Thank you. Derek

I ordered the DAVICO [redacted] {#[redacted]} (Economy) Info Center without a resonator, but when the part arrived, the pipe diameter was too large for my exhaust header. I've placed a new order (Order #[redacted]37), but I'm worried about receiving the same incorrect part again. Unfortunately, there is no phone or online chat support available to address my concerns. I fear having to pay for shipping multiple times for the wrong part. I would like someone to reach out to me to resolve this issue. Thank you.

I am looking to purchase a 16" rim for a spare tire for my [redacted] Hyundai Sonata. The Geek team was helpful but advised me to contact ROCKAUTO for this part as they don't carry it. It's disappointing that your company relies on automated customer service to keep prices low. I come from a long-standing family business where we prioritize direct human interaction over automated responses. We make it a point to answer every call promptly from various departments. Having a real person to assist customers is crucial, unlike the automated voicemail systems. Recently, our company worked on restoring the glass TORCH of the STATUE OF LIBERTY and I was involved in installing LED lighting inside. I value self-sufficiency like changing a flat tire over waiting for roadside assistance without a spare. It's essential to provide personalized customer service rather than automated systems.

I am still waiting for my refund or the parts lost at FedEx. I feel like my messages are not being read. Could you please give me a call? I want a prompt resolution instead of repeatedly being asked the same questions. The issue has not been resolved yet. I am looking for my refund of $[redacted].78.

I need to update my contact number on my account for an upcoming delivery scheduled for Tuesday, September 10th, between noon and 4pm. They confirmed the time last week by calling my cell phone, which is now broken. Please add my landline number [redacted] to the delivery account to ensure they can reach me. Your prompt assistance is greatly appreciated as I don't want to miss this delivery. Thank you in advance. Linda A.

I purchased a power brake booster from your store, but unfortunately, it did not work when I installed it. I had to purchase a new one from a local auto parts store. I am seeking a refund of $[redacted].95 for the non-functioning part. The account is under Kevin Beard. You can reach me at [redacted] The order number is [redacted]25. I attempted to process the refund through your app, but it stated it was not eligible for a refund. I would be grateful if someone could contact me regarding this issue. My phone number is [redacted]. Thank you.

Kevin & Mary B. purchased a brake booster, RockAuto part #[redacted], that turned out to be defective. After experiencing issues with the brake locking up, they had to buy a replacement from a local parts store. Despite trying the RockAuto part again, it still didn't work. When attempting to check the order status on www.rockauto.com, an error occurred resulting in them being told the part is non-refundable. The original order totaled $[redacted].79, and they are simply seeking a refund. The order number is [redacted]25, associated with the email [redacted] and phone number [redacted]. The car in question is a [redacted] Toyota Solara 2.4L L4, and they are requesting a refund in accordance with the 30-day return policy. They can be reached at +[redacted]1 or [redacted] Thank you.

Hello, I am Ron and I recently started ordering from rockauto, but I am confused about the shipping charges for multiple items. It seems unfair that I am charged shipping for each item, even if they are in the same order. In my last order with order number [redacted]10, I was charged separate shipping fees for small items that could have easily fit in one box. I believe that if items are ordered together and can be packaged in one box, there should only be one shipping fee applied. This would not only save on costs for packaging materials but also on fuel and labor. It would be more efficient and cost-effective if all items in the same order were shipped together.

I bought 2 muffler assemblies, but one of them had the hanger bracket welded incorrectly on the face rather than the rim. This required significant rework, including grinding off the bracket, fixing the muffler, and repositioning the bracket. Due to time constraints, I had to make these repairs instead of returning it for a replacement. I spent approximately 2 hours on this repair and incurred additional costs for shop and welding supplies.

Order # [redacted]81, I recently received my order from Rock Auto which included two sets of Felpro Cylinder Head Gasket kits. Due to a family emergency, I was delayed in opening the packages. Upon opening the second kit, I was shocked to find a used head gasket inside. This is unacceptable and not a warranty issue; it's a disrespectful mistake that needs to be corrected. I am simply requesting to receive the new head gasket I originally ordered. I have taken pictures for evidence and hope this matter can be resolved promptly. I appreciate your attention to this issue. Thank you, Jose V.

I am in urgent need of a [redacted] Ford Focus ZX3 electrical wiring harness. Please provide the price and availability for this item. I have searched extensively at auto parts stores locally to no avail. I rely on my car for work, and it is crucial to resolve this issue promptly. Your commercial boasted a wide range of parts, and I am hopeful you have this particular one in stock. I am willing to pay for expedited shipping if necessary. Kindly inform me of the steps to take to secure the electrical wiring harness for my [redacted] Ford Focus ZX3. Thank you for your assistance.