Redmi Customer Service Issues

Hello, I am Shivdular Kumar from India. I have been using a Redmi 4 phone for the past 2 to 3 years, but currently, the keypad is not working. I am unsure why this is happening and would appreciate some assistance on how to get it working again. I am currently in Fiji and there is no Redmi service center nearby, which makes it difficult for me to seek help directly. Kindly reach out to me through a call, Viber, or WhatsApp using the same number provided. Alternatively, you can email me at [redacted] Thank you.

I recently purchased a Redmi 9i Android phone from MIUI via Amazon. Upon inserting the SIM card and making calls, I noticed a lack of clarity in the sound quality. The person on the other end is unable to hear my voice clearly and even when they do, it sounds muffled. The signal strength is fine, so that's not the problem. I previously used a Redmi 4 with the same SIM card and didn't face these call quality issues. This leads me to believe the problem lies with the new phone. I would appreciate any assistance in resolving this matter.

Hello Xiaomi, I recently purchased a new Mi Note 9 Pro Max mobile phone, and within 18-20 days of buying it, the phone suddenly shut off. My system crashed, all data was erased, the SIM card was not detecting, and there were issues with data errors and phone call sound. On November 17th, I took the phone to the service center near Rajajinagar 1st Block opposite Navarag Theatre. They initially said it would be resolved in 3-5 working days, but it took longer, and even after multiple visits, the SIM card issue persists. Today, on November 30th, I finally received the phone back after a lengthy service, but the SIM card issue remains. They mentioned replacing the motherboard, but I am concerned the problem will persist. You can access all details of my mobile phone via ([redacted]). I kindly request a replacement with a new phone. Thank you.

Hello, I am seeking assistance as I have forgotten the password to my Mi account, and my Redmi Y1 Lite was accidentally reset. Now, I am unable to unlock my phone as I cannot recall the password. I purchased this phone in India while working there, but I am currently in Nepal and do not have access to the phone number I used to create the Mi account. Unfortunately, I have also forgotten the number I used and do not have a recovery email linked to the account. I am in great need of help to unlock my phone. Thank you. My details are: Indian number: +[redacted]****[redacted], Mi account: [redacted]****[redacted], Nepal number: [redacted].

I am having trouble with my Google Play Store. It does not open properly and if it does, it suddenly reopens. I suspect there may be a bug in the Google Play Store. I have attempted to clear all data and cache, and even force stopped and restarted my phone, but the issue persists. I am reaching out to bring this to your attention and ask for assistance in resolving this bug. Thank you. Regards.

I purchased my Redmi 8 device on 17/06/[redacted] from a mobile shop. Initially, the device was functioning well. However, after about 3-4 months, I started experiencing ghost touching issues that I cannot resolve. The phone is in good physical condition without any damage, making this issue particularly puzzling. I kindly ask the Redmi company to provide guidance on what may be causing this problem with my phone, and I would greatly appreciate assistance in resolving it. Thank you.

My Redmi Xiaomi Note 9 was stolen, and someone claiming to be from the support team calling from +60 11-5[redacted] says they know where the device is. They are asking for codes and verifying the IMEI. I need help tracking the device and confirming if this person is actually part of the support team. I want to warn my friends who also use Xiaomi devices about this situation.

I struggle with poor eyesight, and I typically use high contrast settings on my phone, preferring white or yellow text on a black background. Unfortunately, the Redmi Note 9 only partially supports color inversion and proper high contrast, leading to significant issues for me. Despite increasing the text size which was intended to help, it has resulted in smudged letters and numbers, making it even harder to read. I initially chose the Redmi thinking its size would be beneficial, but it has not lived up to my expectations.

Hello, My name is Armin, and I am a Xiaomi Redmi Note 7 user. I purchased the phone in November [redacted]. Recently, I have noticed a significant battery issue. The battery is depleting rapidly, and charging is taking an excessively long time. Using the original charger provided with the phone, it takes around 8 hours to charge from 1% to 50%. I attempted a factory reset to address a possible virus, but the problem persists. Could you please advise on potential solutions? I am unsure if this is a charger or battery problem. Additionally, any tips on best practices to preserve the battery life of Xiaomi phones in the future would be appreciated. Thank you for your assistance.

I own a Redmi 5 Plus phone. While playing mobile games and chatting on Facebook Messenger, I noticed the phone slows down and the home button stops working. I attempted to reboot the phone to refresh it. However, after pressing the power button for 5 seconds, the phone displayed a loading black screen that continued to cycle for 2-3 minutes. When I tried to power it on again, it became stuck on the Mi loading screen and wouldn't start up. I then attempted to enter fastboot by pressing the volume down and power buttons, but the issue persisted. I also tried using the unlock tool but found it challenging to navigate to the unlocking section. Additionally, I downloaded the latest official MIUI ROM fastboot for flashing with MiFlash, but encountered an error during the process.

I am unable to reset the Mi account password on our family phone. We have rebooted the phone, and both the phone owner and I cannot remember the Mi account password. There are important family data on the phone, and we hope for urgent assistance to recover it quickly. Mi account ID: 5D926Z051669.

Hello, I have been encountering issues with my Redmi 8 Dual Sim in Onyx Black with 4GB RAM and 64GB ROM. The phone suddenly turned off a few days ago and has not powered back on since. The IMEI numbers are [redacted] and [redacted]. The IMEI checker shows "MI Activation Lock Off," which is causing distress as all my important contacts and online lessons are stored on the device. The inability to contact family and clients, especially during important events like my son's birthday, is frustrating. I am reaching out for assistance as I am unable to function without my phone. For any help or resolutions, please contact me at [redacted] or my husband at [redacted] My phone number is +1 [redacted], but unfortunately, it is currently locked. Any help in this matter would be greatly appreciated.

Hello, I am currently using a Redmi 8 Dual Sim, Onyx Black variant with 4GB of RAM and 64GB of ROM, model number M1908C31G. A couple of days ago, my phone unexpectedly shut off and has not turned back on since around 12:30 a.m. on Thursday, August 12th. Despite attempting to charge it, the phone remains unresponsive. Upon checking the IMEI on an online IMEI checker, it indicates that the MI Activation Lock is off. This is concerning as all my contacts and online lessons are stored on the device. The inability to contact family members, clients, and missing my son's 18th birthday due to this issue has been extremely frustrating. I am in dire need of assistance to rectify this situation. My primary email is [redacted], alternatively, my husband can also be contacted at [redacted]

Hello, I am a customer using my Redmi Note 10 Pro. I noticed a concern with the privacy of messages on Xiaomi phones. There isn't a lock or security feature for the inbox messages, making it visible to anyone. It's important to address this issue by providing an option to hide messages on the phone. Additionally, there seems to be a problem with WhatsApp notifications when the app is locked or messages are hidden. This lack of privacy is risky for users. Thank you for looking into this matter. - Nasir Ali from Swat. (Email: [redacted])

I am experiencing an issue with my phone that started playing random music at night. I reset the phone to erase data, but now I can't access it. When I try to sign in using my MI account ID, it sends a code to my Indian number. If I attempt to change the number, it sends the code to my Australian number, which is in the phone and I can't check the text. Despite resetting it with my ID (amanipvsix) associated with it, I am unable to add email and password to unlock the device. This is my first time resetting the phone due to concerns about a virus affecting work emails. Now, I am unable to use my phone with my MI account ID and the password I reset using my email. The issue lies in the separation between my "email associated with MI account" and the password; the device requires both to open, and I can only login online from a tablet. I expected my email and MI account ID to be linked to one account. As an IT professional in Australia, this situation is inconvenient. I need a resolution promptly since it's the weekend and everything is closed.

Hello, my name is Inu Ismail from Lagos, Nigeria. I purchased an MI mobile phone, specifically the Redmi 9T, in May [redacted]. In October, the phone wouldn't turn on after I switched it off. I visited the RAYA COMMUNICATION CARE CENTRE in Ikeja, Lagos at 18 Kodesho Street, Computer Village. Initially, they asked me to wait while they worked on it. After over 2 weeks with no fix, they requested the phone pack, purchase receipt, charger, and my bank details for a refund. I provided everything last week but have not received the refund yet, despite being told to check back last Friday. It's been almost a month since I first took my phone there, and the delay has impacted my online business severely. I hope for a prompt response from the company to resolve this issue. Thank you. Inu Ismail

I have been a loyal Xiaomi phone user since [redacted], but my recent purchase of a Xiaomi Redmi 9c in February has left me disappointed. Initially, the phone functioned well despite missing features like split screen. However, a forced update in May - June has led to issues with the touch screen becoming unresponsive. I have attempted basic troubleshooting steps like restarting and rebooting the device, which initially helped until another update worsened the problem. I am seeking urgent advice on a fix to resolve this touch screen issue. Thank you.

Hello, I recently purchased a Redmi phone, but unfortunately, I encountered an issue where it does not turn on after switching it off. I was unsure if this should be covered under warranty by the company, so I took it to a repair shop. However, upon sending it to the company for further assessment, they are now requesting 17,[redacted] rupees for repairs when the phone originally cost 25,[redacted] rupees. I feel this is unfair and disappointing. I would appreciate any assistance or guidance you can provide to resolve this matter. Thank you.

Ho riscontrato un problema con l'app musica del mio Redmi Note 8T con Android 11 che influisce sulla mia esperienza utente. Anche se tengo i brani in ordine di data di aggiunta, il telefono li mescola mettendo la parte più vecchia della libreria al di sopra dei brani più recenti. Questo avviene nonostante abbia l'opzione specifica attiva. Con oltre [redacted] brani, diventa complicato consultare la libreria in modo efficiente e questo problema si è già verificato quattro mesi fa. La situazione mi costringe a dover ricominciare a scaricare i brani regolarmente.

I can't access my Redmi Note 5 Pro 4/64GB via fingerprint after setting it up. The phone has a SIM card from a different country causing a "SIM not activated" message and loss of access. Some unlocked apps function, while others require fingerprint access but don't have it activated. This issue prevents making calls, accessing messages, etc. Trying to reset via the Mi account doesn't work since the phone's displayed account and the verification code from Xiaomi's email differ in the last 3 digits, creating an authentication problem.