Redmi Customer FAQ

Top Answers & How-to Guides

What is Redmi's Phone Number?

The question we are asked most often is about how to talk to Redmi customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Account with Redmi?

The best way to cancel your Redmi account is by following these helpful tips.

How Do I Recover My Redmi Account?

If you lost your Redmi phone, you can try to track it through mi cloud services. If that fails follow these steps to recover your...
Ask any question you have about Redmi customer service, get an answer now.

Recent Redmi Customer Questions

I'm trying to connect my mi account but when I try to login on my poco x3 pro I get "couldn't check device security info" I tried 5 hours ago and got the same error

We're sorry to hear you're experiencing issues with your Poco X3 Pro. This error is usually related to network issues. If your Wi-Fi or mobile data connection is weak, you may have trouble logging into your Mi account. Try to switch between Wi-Fi and mobile data or restart your modem/router. If you are already connected to a strong internet connection, try to clear data and cache in the settings of "Security" and "Find Device" apps. Also, make sure your device is running the latest software version provided by Xiaomi. Rest assured, your security information is safe and this error will not affect it.
Asked Apr 26, 2024 7:39 AM

How to remove phone stuck on recovery mode

If your Redmi phone is stuck in recovery mode, try these steps: 1. Press and hold the Power and Volume Up buttons simultaneously for a few seconds. 2. Once the device vibrates, release the Power button but continue holding the Volume Up button. 3. The device will start in Recovery mode. Use the Volume buttons to navigate to "Reboot system now" and select it using the Power button. Remember that each model might have a different method, these are generic steps. If this method does not work, we recommend visiting a professional phone service as it could be a hardware issue. Never force shutdown as it might cause more harm to the system.
Asked Apr 12, 2024 7:31 PM

how to extend ring time on red mi 12

To extend the ring time on your Redmi 12, you will need to contact your network service provider as the ring time before the call goes to voicemail is managed by the provider, not the phone. Some providers allow you to extend the call ring time by typing a specific code into your phone. These codes vary between network providers, so you'll need to get that information directly from them. Remember, the maximum ring time potentially allowed by most providers is roughly 30 seconds.
Asked Apr 12, 2024 10:11 AM

I'm trying to add video to my private album but it said "No se puede agregar al álbum privado Solución de error desconocido and the video disappeared

It seems that you've encountered an error which in English translates to "Cannot add to private album, Unknown error solution". This issue might arise due to software glitches, lack of storage space, unsupported video format, or the video being in use by another application.To resolve it, first, make sure you have enough storage space on your Redmi device. Next, make sure the video format is supported by your phone. Additionally, close any other applications that may be using the video. Restarting your device may also help rectify any minor software glitches. If you're still facing the issue after these steps, consider updating your phone's software, as it could also be a bug that's been fixed in a newer update.
Asked Mar 18, 2024 1:47 PM

Bagaimana cara mengatasi hp redmi note 8 yang nge hang dan tombol power tidak berfungsi

Untuk mengatasi masalah hang dan tombol power yang tidak berfungsi pada Redmi Note 8, ada beberapa solusi yang dapat dicoba. Pertama, coba lakukan forced reboot. Tekan dan tahan tombol volume turun dan tombol power secara bersamaan selama beberapa detik. Jika ini tidak berhasil, coba lakukan hard reset. Matikan ponsel, kemudian tekan dan tahan tombol volume naik dan tombol power secara bersamaan. Saat logo Redmi muncul, lepaskan kedua tombol. Pilih "Wipe data/factory reset" menggunakan tombol volume untuk bergerak dan tombol power untuk konfirmasi. Harap dicatat, semua data di ponsel akan dihapus. Jika masalah masih berlanjut, pertimbangkan untuk membawa ponsel ke pusat servis Redmi terdekat.
Asked Mar 6, 2024 2:02 PM

Help me with my Redmi customer service issue

Lost/Broken Phone

What do I do if I lost or broke my Redmi phone?

Losing your phone is a horrible feeling. Breaking it can also elicit the same terrible feelings. Here's what you need to know and do...

Contact Transfer

How Do I Transfer Contacts from Phone to Sim on Redmi?

If you would like to move your contacts from the phone to SIM on Redmi, you can do it in a few steps with these helpful tips.

Device Support

How do I get device support for my Redmi phone?

When you have issues with yuor Redmi device, you want to fix them as quickly as possible. Here's how you can get device support for...

Account Management

How Do I Cancel My Account with Redmi?

The best way to cancel your Redmi account is by following these helpful tips.

How Do I Recover My Redmi Account?

If you lost your Redmi phone, you can try to track it through mi cloud services. If that fails follow these steps to recover your...

Storage Expansion

Can I expand the storage capacity of my Redmi phone?

Yes, you can expand the storage capacity of your Redmi phone. Most Redmi phones come with a dedicated microSD card slot that allows...

Warranty Information

What is the warranty period for Redmi phones?

The warranty period for Redmi phones typically lasts for 12 months, starting from the date of purchase. However, please note that specific...

Hotspot Functionality

Can I use my Redmi phone as a mobile hotspot?

Yes, you can use your Redmi phone as a mobile hotspot. Redmi phones offer a built-in feature that allows you to easily share your device's...

Software Updates

What is the latest version of MIUI available for Redmi phones?

The latest version of MIUI available for Redmi phones is MIUI 12. This update brings a range of new features and enhancements to improve...

System Requirements

What are the recommended system requirements for Redmi phones?

The recommended system requirements for Redmi phones include a minimum of 4GB RAM and 64GB internal storage. The devices should be...
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