How do I get device support for my Redmi phone?

When you have issues with yuor Redmi device, you want to fix them as quickly as possible. Here's how you can get device support for your Redmi phone

Christian Allen is the editor / author responsible for this content.
Aug 21, 2019

Redmi is a sub branch of the Chinese phone company Xiaomi. The smartphone line was released in 2013 and has since gone on to be a popular smartphone particularly in India. The Redmi line was meant as a budget smartphone for the low income market so of course there are bound to be issues with the device. However, there is no need to panic. Any time you have issues with the device there are measures you can take to resolve the issues. I present you with the best options to get device support for your Redmi phone.

The most popular problems most Redmi phone users have include lost or broken phones, cancelling a Redmi account and technical software issues. However, Xiaomi has gotten rid of customer support for several specific Redmi phones.

Getting device support largely depends on your country of residence. Xiaomi has different phone numbers and email addresses for several major countries. There is then a global phone number and email address for the rest of the countries. There are 3 major ways in which you can device support for your Redmi phone.

Phone Number

The best way to get device support for your Redmi phone is by calling customer support. The foremost advantage afforded by this option is that you get to talk to a customer care agent live. Describing your issue in real time ensures that you can give a more detailed account of the problem. You can also get advice on how to resolve the issue and apply it immediately with instant feedback and notify the customer care agent of the results. Customer support from Redmi will even give you a follow up call to ensure that the issue was resolved.

  1. Get the Redmi global customer care number.
  2. Call the number and if no one picks up immediately, wait and be patient. The average wait time is 2 minutes but it can run as long as 5 minutes.
  3. Once a call agent is on the line ask them for device support. Clearly explain the issue you are currently experiencing
  4. The agent should give you steps to follow to resolve the issue. It is better not to write them down but apply the information as you receive it.
  5. Keep going until you are certain all is well with your Redmi phone. Don't be afraid to call back the line if the given measures have no effect.

If customer support gives you a follow up call ensure you pick up and give an honest account of what has happened with your Redmi device since. The phone number is only available during certain hours of the day on Monday to Friday.

Live Chat

The live chat customer support option is also a great choice to get device support since you will communicate with an agent in real time. The difference is you will be communicating via text this time. Hence you can receive device support and apply it in real time for fast results. Here is how to access device support via live chat:

  1. Go to your web browser and launch the Xiaomi website
  2. You will see the live chat option at the bottom of the page
  3. Click 'Chat Now'
  4. Wait until you are greeted by a customer service agent and go on to describe your problem. Diligently follow the instructions given.


The final manner in which you can acquire device support for your Redmi phone is to send the phone company an email. The email should be as vivid and detailed as possible. Customer care should write you a response within a day of sending your email. Follow the instructions given and all should be fine. If not, get more device support from customer care.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How do I get device support for my Redmi phone?

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