ROBLOX Customer Service Issues

While playing with a friend, I was advised to participate in a game to receive "free robux." Unfortunately, I unwittingly entered my password, leading to an immediate logout. Despite numerous attempts, I have been unsuccessful in logging back in as the system claims my username or password is incorrect. My username is HoleyPancake. Any assistance would be greatly appreciated. Thank you.

Username: Winter2Summer2Spring Email Verification: [redacted] Recently, I made a $10,[redacted] purchase of Robux. However, on 9/15/[redacted], my son encountered issues while playing Roblox Adopt Me. He spent $2,[redacted] Robux trying to obtain a golden penguin but kept receiving a black one. This has happened before, as he aimed to create a neon golden penguin. I believe pets that require Robux should be acquired straightforwardly, just like the horse. My son's Robux balance significantly decreased, and he deserves proper reimbursement for the failed attempts. I am requesting reconsideration for Robux reimbursement or a full refund. The process should be fair for children playing. Please assess the situation, approve my request, and make necessary changes for future pet acquisitions. Your attention to this matter is highly appreciated. Thank you for your prompt assistance.

Dear Roblox Customer Support, I would like to report unauthorized payments made through my account via PayPal. Attached are 3 screenshots showing these transactions that I did not approve. I have never played Roblox before, and over $[redacted] AUD has been taken from my account, which is a significant amount for me. I have contacted PayPal, but I am reaching out to you for faster assistance in recovering my funds. I am willing to provide any additional evidence you may require. The unauthorized withdrawal has put me in a tough financial situation, and I am unsure of what steps to take next. I have already informed PayPal about this issue. I kindly ask for your help in resolving this matter promptly. Thank you, Nadin from Perth, Australia

Hello, I am reaching out about two issues. Firstly, I have purchased a premium membership and was supposed to receive [redacted], but I have not received it yet. I have contacted your team previously regarding this matter, but the response I received was a confirmation email with no solution provided. Secondly, I experienced being logged out of my Roblox account yesterday without any explanation. Though I received a password reset email, today the same issue occurred without receiving any follow-up email confirming the account reset. This is very distressing for me, as I have invested a significant amount of my birthday money into this account. I am unsure if I have been banned, but if that is the case, I expect to be informed via email. I have been a Roblox player since [redacted] and have had multiple accounts due to various login issues. I am eager for a prompt resolution, so please contact me soon. My username is SimplyXylaa. Please reset my account via email or phone at [redacted]1. Thank you, a loyal player! :)

Hello, I'm the parent of this account. My daughter's account was hacked by the user Unicornnoob672. While playing Adopt Me, this user asked for the password which my daughter wisely declined to provide. Unfortunately, the hacker managed to guess the password and changed the email associated with the account to gain control. The hacker took away all the valuable items on the account, causing distress to my daughter. Despite reporting the hacker and enhancing security measures, the account was breached again. My daughter is devastated and is eager to retrieve her account. Could you please assist by removing the user Unicornnoob672 from the game and providing us with the login details? Thank you and have a wonderful day.

While out for dinner with my girlfriend, I received notifications prompting me to change my email address, which I did not initiate. Subsequently, I noticed another user’s attempted hacking activity. Despite changing my password multiple times and taking security measures like 2-step verification and a pin, the hacker managed to achieve their goal. Shockingly, they successfully transferred my Classic Fedora to their alternate account named Boolinewaccount. I identified their main account as it was their only follower. This occurred even after I had signed myself out of all devices. For more details, please review my recent trade history.

My account has been hacked. I have tried to reach out by calling and resetting my password. The hacker goes by the username SpongeBob155555. We were friends for 6 years until SpongeBob started acting weird and threatened to hack my account. I changed my password daily, but couldn't log in this morning as my phone number and email were changed. I cannot access my Roblox account, where I have invested a lot of money. Please assist me in recovering my account and banning SpongeBob, who has been involved in other banned accounts like gamingliketheydo in the game Bloxburg. Your prompt attention to this matter is greatly appreciated.

My account, sparrowwaterdragon, was hacked after I foolishly gave someone 100k robux. I need my account back as it's my first one ever, and I've spent a lot of money on it. If I can't regain access, I'd like a refund for the robux I spent in games. I apologize for any inconvenience. Please reach me at +[redacted]8 or alanataylor313@icloud.

I am writing to request if a message sent from Dude22009 to dog_dog45 on either July 18th or 19th can be retrieved and a copy sent to me. I need evidence of the conversation, as my daughter was upset by it. She received a troubling message on Roblox from her school friend Dude22009, while I was in the hospital. The initial message hinted at negative rumors circulating about my daughter. Due to my absence, my mother guided my daughter to unfriend Dude22009, unintentionally leading to the loss of the message in question. Subsequent communication from Dude22009 was only regained on August 16th through a group chat snippet. I have been urged by the school principal, referenced as Mr. M in the initial message, to gather evidence. Despite my attempts to reach out by phone, I have had no luck. This situation is serious, and the involvement of the school principal underscores its gravity. Thank you for your attention to this matter, and I anticipate your prompt response. Best regards, Adele Walker

I shared my account with my friend F. I wanted to log in, but the password "gucci_savana1" isn't working. My username is "gucci_savana." I urgently need my account back as I'm only 10 years old and there's money in it. I can't remember the email associated with the account but please help me, Roblox. I'm willing to pay for your help. I forgot to set a password because I used an email. Please, Roblox, I'm begging you to help me recover my account. Thank you for everything, Roblox.

Hello, I am writing to address two concerns. Firstly, I recently purchased a premium membership and was expecting to receive [redacted] but it has not been credited to my account. Although I reached out via email, I only received an automated response acknowledging the receipt of my email. Secondly, I experienced being logged out of my Roblox account yesterday and received a password reset email. Today, the same issue occurred without receiving any notification about the account reset, causing me distress as I have invested a significant portion of my birthday money into this account. I am unsure if I have been banned, but I am requesting clarification via email notification if so. I have been an active Roblox player since [redacted], and I have had multiple accounts due to various reasons including forgetting passwords and potential account restrictions without prior notice. I kindly urge prompt assistance on this matter. Best regards, Simplyxylaa Email: [redacted] Phone: [redacted] I look forward to your prompt response. A dedicated player. :)

I was recently contacted by someone who claimed to be a "report player" about my account's value increasing too quickly. They expressed concerns that my account might be stolen and said they would report it to Customer Service. During a Discord call, I tried to prove my ownership by showing purchases I made, but unfortunately, the person was able to access my 2FA codes on screen share, log into my account, and transfer over 40k+ items in value to another account for a small amount. The recipient account is "DeUnaiM," who has already disposed of my items. I urgently need assistance in addressing this issue to prevent any further loss of my items. Thank you.

Recently, my Roblox account was hacked by a person named "imaginativehuman." I trusted him to buy Robux for me, but he betrayed my trust. I shared my account password with him thinking he would help me, but when I returned, he was using my account to play games. Realizing my mistake, I waited for him to log out, only to find that I couldn't access my account. My password was changed, and my account was hacked. Despite numerous attempts, I couldn't log in. Worried about my friends, I requested them to unfriend my account to prevent any scams. Feeling helpless, I urge for action to be taken against the hacker and for the restoration of my account. My Roblox username is "Husky8943." Please contact me promptly via email.

I recently added a user named GoingTrader to my friends list on Roblox. He promised to give me 25,[redacted] robux but requested my password. I play Kohl's Admin house and have OBC with over [redacted] robux which I planned to spend in Welcome to Bloxburg. Upon checking my account after playing, my robux balance was zero, and I found random shirts purchased in my inventory. To secure my account, I enabled two-step verification and logged out of all sessions. Now, I am unable to log in as the verification code is not sent to my email, and it indicates that the verification setting is off. I need assistance with this issue urgently.

I was playing on my account when another user approached me offering free robux. I had already spent a lot on that account, but I was short on money for a new Game pass. Desperate for the pass, I agreed to the user's offer. We continued the conversation in private chat on Roblox. The user then asked for my password to give me the robux. I was hesitant but shared it. Minutes later, I couldn't access my account as the password was changed. It was then I realized I had been hacked.

Hello, I hope all is well. I was playing Roblox about three days ago when I was banned from playing a game called Ninga. I was reported for cheating, but I have never cheated in any Roblox games or any other games. I was helping my son get a sword he wanted by rebirthing for gold coins to buy better swords. We did this over a thousand times using the Easy or Hard kill to rebirth quicker. It took a lot of effort to get that far, so it's upsetting to be accused of cheating. It's been three days since the ban, and we can't access our account, just a green Xbox screen. We wonder if we are temporarily banned or if our account is terminated. Our Roblox gamer tag is xNzxUnknown, linked to NZL SMOK3D Y4. We are from New Zealand and couldn't call as the number is for the US. We kindly request you reconsider this ban. Thank you for your help.

Today, upon checking my account, I noticed that all 42 of my Robux were used to purchase a $10 shirt, which I did not authorize. Despite my efforts to accumulate these Robux through group payouts for a specific item, the amount was unexpectedly spent. Consequently, I left the groups suspecting they were related to this issue, only to find the Robux deducted for the unapproved purchase. The transaction history displays the unauthorized acquisition of the shirt. I kindly request a refund of the 42 Robux deducted in error and eagerly anticipate the restoration of the funds.

A few hours ago, I received a message stating that there was a charge of USD 85.95 on my account for Roblox. I haven't used the site in months and was unaware of the billing system. I hope to receive a refund for this charge. My account name is rexs147 and the authorization code is [redacted]. I am reaching out on behalf of my family who sometimes covers my Roblox expenses. My phone number is [redacted]7, which belongs to a family member who helped with the payments.

Hello, good evening. I am the parent of the account holder Spooky1223lol8. I want to express my frustration with the level of inconvenience my daughter has experienced. She logged out of her account, losing items, and despite creating a new account, the issue persists. This is the second time I have purchased Roblox at GameStop, and each time I redeem the codes online, the currency does not transfer to her actual game account. After a few minutes, the account balance shows zero without the funds being applied. I am out $80 and unsure how to resolve this. I would appreciate it if you could address this issue promptly by either transferring the funds to her account or refunding my money. Dealing with this problem has been really frustrating. You can reach me at [redacted] Thank you.

I've been attempting to contact customer service since July [redacted] without any luck. I am trying to recover my 10-year-old daughter's account with all the necessary information but have not received any response. I followed the instructions to email but have not heard back. I am hoping to receive a link to provide the information again as I have already sent numerous emails without success. Any assistance would be highly appreciated. Thank you, Terri W. Username: emilielucy2008