ROBLOX Customer Service Issues

I encountered an issue on Adopt Me where I was falsely accused of wrongdoings and my account got deleted. I politely declined someone's request for items and money, advising her to earn her own. Shortly after, she threatened to report me, and my account was unexpectedly deleted. The impact was devastating as I lost all my hard-earned Robux. I am requesting assistance in having my account reinstated or transferring my remaining Robux to my new account, lilyUNICORNGIRLoof. Any help in resolving this matter would be greatly appreciated. Thank you for your attention.

After playing a game, I returned to the homepage and tried to play another game, but I got logged out of my account. When attempting to log back in, an error message stated my password was incorrect. Unfortunately, I didn't have a verified email or phone number linked to my account, so retrieving my password has been a challenge. My username is amira1i. I did previously have a verified email associated with my account, but I did not receive a password reset email.

Dear ROBLOX, I am reaching out regarding my account Sh_arp, which was recently scammed by another user named AdventuringBoy. We were trading in the game Trade Hangout when he deceitfully took advantage of my limited trading experience and the outdated stats of my expensive item, making the trade appear favorable but ultimately resulting in a scam. I kindly request your assistance in this matter. The scammed item details are as follows: - Supa Dupa Fly Cap Attached are the in-game photos as evidence of the trade. Thank you for your attention to this issue. I look forward to your response. Best regards, Sh_arp

My younger sister inadvertently shared her password in a suspicious game and unfortunately, a scammer seized control of her account by changing the password and email. The account is linked to Builders Club. I even had a conversation with the scammer while they were logged into the account. Shockingly, the scammer mentioned intentions to sell the account before removing me from their friend list. Additionally, they created a group, raising concerns about potential misuse of my sister's Robux. The situation worsened as the scammer appears to have made my sister's account their primary one by transferring all their groups to it. I reached out to Roblox customer support, but their response has been delayed for two days. Despite my impatience, I hope for justice to prevail against this unscrupulous individual. I have concrete evidence to reclaim the account, such as the Roblox card receipt, prior email associations, and past interactions with Roblox regarding a similar hack.

Hello Roblox, it's Sinistertoph. I recently fell victim to a scam and lost two limited items - the Blue Wistful Wink and another hat (the name escapes me). The user who scammed me goes by the name Sowwie78. I appreciate any help in resolving this issue and retrieving my lost items. Thank you and have a great day!

Hello, I am currently dealing with the aftermath of my account being hacked. My account, Laurhence16, has been around for five years, and the hacker who goes by christopher13133 has caused a lot of damage. I even shared my password with him, which I deeply regret. As a 12-year-old, I find it hard to move on as this incident has impacted my childhood. I have spent a significant amount of money on gamepasses, and I feel frustrated that the hacker has control of my account. Despite knowing it's not likely to retrieve my password due to scammers, I am hoping for assistance in recovering my account. Roblox means a lot to me, and losing it has been heartbreaking. I miss playing with my friends and the joy it brings. Any help in resolving this issue would be greatly appreciated. My account username is Laurhence16, and I am Sean Laurhence A. Bayben, born on August 16, [redacted].

Hello, my Gmail account ([redacted]) was hacked, and I have been wrongly accused of scamming. I was just trying to regain access to my account. My username is nikolxrisa and the hacker did not change my outfit or username. I saw the changes made by the hacker through a friend's account. Please take action on this matter. If you do not respond, I will have to involve the police. I received an email from you, and mistakenly marked the issue as solved. I followed up with an email saying it wasn't resolved, but haven't received a response. My email address is [redacted] Please assist me in rectifying this situation.

Help needed urgently! I have attempted multiple methods to recover my account to no avail. This being my third try, I am determined to regain access. Unfortunately, I have forgotten both my password and the email linked to the account. While trying the "forgot password or username" option, I struggled with retrieving the email address used during registration. Although I then attempted to recover via phone number, that too proved unsuccessful. My frequent relocations might have contributed to this issue as I am now in a different country. The sentimental value of reconnecting with friends from various schools and my online companions, who feel like family, is immense. Frustrated at myself for this oversight, I am reaching out for urgent assistance to resolve this distressing situation.

There was an individual named Strawberrypoooo who was sharing a lot of our personal information, such as our addresses, names, and school, with the server we were using. Later, they started making unsettling comments, claiming they were coming for us. This made us very afraid and shocked to see someone discussing our personal lives, involving our friends and family. We want to make it clear that we have no connection with this person and request assistance in resolving this unsettling situation. We are quite scared and unsure how to handle this, especially since we are young and never expected something like this to occur.

I apologize for the limited details earlier. While playing Roblox, an unknown person gained access to my account and set a digit lock, preventing me from logging in. We discussed the issue on Discord, but I am at a loss on how to proceed. Despite reaching out to Roblox for assistance, they have not replied. The individual also altered the email associated with the account to prevent my access. The original email was [redacted] I kindly request your assistance as I am unable to resolve this situation alone.

My 10-year-old daughter accidentally demolished her in-game house without knowing the value she would receive would be less this time. She is upset as this is her pocket money. It would be helpful if the game provided information on the amount she will receive before taking such actions. Guidance or a warning would prevent this from happening to other children. How can we resolve this issue and get the correct amount of money back?

I participated in the Lego event but did not receive the flame sword or hat. I kindly request both items. Similarly, after the pizza event, I obtained all prizes except the watermelon wings. I would appreciate it if you could provide me with the watermelon wings. Additionally, many users have noticed the ban hammer is missing. Could you please clarify this situation? Another concern I have is the pricing on Roblox; it seems a bit high as I pay one dollar for 80 Robux instead of the expected [redacted] Robux. If this pricing issue can be resolved, please reach out to me at [redacted].

I encountered an issue trying to access more robux as I was unable to log into my account. Despite attempting to change my password, the system wouldn't allow it. I also tried to reset my password but to no avail. The Roblox Company unexpectedly logged me out, leaving me unsure of what steps to take next. Essentially, I find myself in a situation where I have forgotten my password, and the usual recovery process has not been successful. I understand security concerns, but I believe there should be an option to access the account for cases when the password is genuinely forgotten. Your assistance in this matter would be greatly appreciated. Thank you.

My username is hi1840 and my current email is [redacted] I have been using this email for 2 and a half years, including for my Roblox account. Recently, my email was disabled by my school when I changed schools. After contacting the school, they re-enabled my email, but now I am not receiving the two-step verification codes from Roblox. I have followed the steps provided by Roblox support, but nothing has worked so far. I have also not received any emails about resetting my password. I am unsure why this is happening and I would like to request assistance in removing the two-step verification as I have all the necessary account information and have invested a significant amount of money in this account that I would like to regain access to.

Dear Roblox Support Team, I want to bring to your attention the ongoing issue with the private servers on Roblox. They seem to be crashing and shutting down frequently, making it difficult for players like myself and the Roblox community to enjoy the game, especially games like Galaxy where we rely on private servers to progress without disruptions. Previously, we could leave private servers running until your regular maintenance day on Wednesdays, but now the constant crashes are disrupting our gameplay. I urge you to address this server problem promptly to ensure a smoother gaming experience for all users. It would be highly appreciated if you could fix this issue to prevent frequent interruptions. I look forward to returning to our usual Wednesday maintenance schedule and avoiding unscheduled maintenance sessions happening every 5-10 hours daily. Sincerely, A Dedicated Roblox Player

I wish to address a serious policy violation issue with Roblox corporate. My account was terminated citing a violation related to selling virtual items for real-world compensation without any clear explanation. I have unequivocally stated that I have never engaged in such activities and have not earned any real-world currency through Roblox. My account and associated brand's value exceeds $10,[redacted], all lost due to this termination. It feels like a theft by Roblox. The brand "BaxStudios", website "BaxStudios.net", character "Baxtrics", games with over 10 million combined visits, and an extensive clothing store have all been affected. The responses from Roblox support have been inadequate, simply referring me to their Terms of Service without proper explanation. This issue seems widespread, potentially impacting thousands or even millions of users, resulting in significant financial losses. Roblox's practices appear unethical, taking advantage of users, especially teenagers, who lack means to challenge such actions. This is a massive problem affecting a significant portion of the [redacted] million Roblox users. Regards, Baxtrics

Dear Hannah Support, I appreciate you addressing my concern about my deleted Roblox account. The recent unauthorized charges led to the account's closure. I have been informed that a billing specialist will handle my case. If needed, the payment account holder will be in touch directly for further assistance. Feel free to reach out if you have more questions. For other issues, please inform us here. Thank you. Regards, [redacted]

I am thankful that you reached out to Roblox Customer Care about the issue with your deleted account. Your account was removed due to reported unauthorized charges. A billing specialist will work with you on this matter. They might need the payment account holder to reach out for further assistance. Please feel free to ask additional questions or requests by responding to this message. If you require help with anything else, please do let us know.

I was playing Roblox on my iPod and found a cool Thanos item inspired by a YouTuber "Sketch." I discovered an Infinity Gauntlet but it wasn't for sale. The item mentioned collecting 5 Marvel eggs in the [redacted] Egg Hunt to earn a Thanos egg and Infinity Gauntlet. I switched to my Xbox, followed a tutorial to find the eggs (Thor's hammer, spaceship, temples for Captain Marvel, Captain America, Iron Man, and Black Widow). After collecting all the eggs three times, they didn't appear in my inventory. If anyone knows how to solve this issue, I'd appreciate the help. My Roblox account is Cat46boy.

Dear Support Team, I am reaching out as a concerned parent regarding my daughter's hacked account issue. She created her account in [redacted] but did not include an email address, making it difficult to reset the password now that it has been compromised. My daughter, Marwa[redacted], is upset by this situation, and it has been distressing for our family. The hacker, using the username Mermandswim, has changed her password, causing further complications. This unauthorized access has impacted us greatly, and we are worried about the security of her account. My daughter mentioned that the hacker was someone she had added as a friend on the platform. I would appreciate it if this matter could be addressed urgently to restore her account's security. Please contact me at [redacted] or via email at [redacted] Your prompt assistance in resolving this issue is highly valued. Thank you, Mustafa Omar S.