ROBLOX Customer Service Issues

Hello, I go by the username himinui on Roblox. At roughly 11:27 PM UK time, I noticed about 5,[redacted] Robux spent on my account by unknown users while playing Arsenal. The transactions include 1,[redacted] Robux at 11:23 PM and 2,[redacted] Robux at 11:16 PM. Additionally, my settings were changed to a different language, potentially allowing access to private information. I have no connection to these purchases and am bewildered about how someone gained access to my account despite having two-step verification enabled. Please contact me at [redacted] promptly to ensure my account's safety. I am seeking a full refund of approximately 4,[redacted] Robux that were taken without my permission.

Hello Roblox team, I wanted to inform you that my account is still compromised. Is it possible for you to assist me by either allowing me to suggest a new password for my account that you can input, or by changing the password on my account, and then providing me with the new password? I appreciate your help with this matter. If this is not possible, please suggest an alternative solution. Thank you.

My account's email was changed without my permission. I left my desktop unattended and my brother accessed my account, altering the email to his own. He also changed the password and phone number associated with the account. I have screenshots of the emails notifying me of these changes. When I tried to revert the changes, I was unable to do so. I've been using this account for a long time, and it would be devastating to lose it over something like this. If possible, I would appreciate assistance with this matter. I can provide the necessary screenshots showing the account changes and the failed reversion. The account name is "yungbuhll," and the previous email was "[redacted]" The phone number linked to the account was "[redacted]."

My account was banned due to hackers accessing it and causing the ban. Initially, I mistakenly mentioned that I placed model r36 in Roblox Studio, but it was actually a hacker who manipulated my account. I kindly request Roblox to reinstate my account with the username bin040409. Thank you, Quan

Hello Roblox developers and moderators, I recently received a termination from Roblox on 7/31/[redacted]. I would like to appeal my ban in case I unknowingly violated any rules. I sincerely apologize for my actions and behavior, particularly for my username "19y" and comments. Being banned from Roblox, my favorite game where I excelled among my friends, is distressing. I kindly request to be unbanned so I can continue to enjoy and improve my gameplay on Roblox as "nickzergamer." I have put in a lot of effort and time to enhance my skills in the game. Thank you, "nickzergamer"

Hello, my son is unable to access his Roblox account. He tried logging in a week ago and encountered a 2-step verification code that he cannot receive since he doesn't have an email linked to his account. We've tried contacting Roblox multiple times with no response. Is there any way to bypass the 2-step verification code requirement? He has checked all email folders and tried logging in from different devices without success. It's frustrating, and it seems like a strategy to force kids to create new accounts and make additional purchases. Any assistance would be greatly appreciated. My son is facing continuous issues with Roblox, especially because he has invested money in creating his own game. Thank you for any help you can provide.

I recently experienced a hacking incident on Roblox. A friend informed me that someone could give me 10,[redacted] Robux, which I thought was unnecessary. Nevertheless, they shared a Discord link, and I believe that's how my account got compromised. Without providing my Roblox password, I made the mistake of sharing my Gmail login details to purchase Robux. Now, the hacker is using my account to play Bloxburg and accessing my creations. Although I'm aware of the scam, and my friend's account was also compromised, the hacker claims they will return my account within two days. Despite threats made and sharing the hacker's information with my Dad, I'm hoping for a resolution soon. I have reached out to Roblox for support multiple times already.

I was troubled to learn that an 18-year-old player on Roblox admitted to roleplaying as a mate to a 7-year-old child in a game. The individual even acknowledged the inappropriateness of their actions, stating concern about potential legal consequences. Shockingly, some users defended this behavior, while the child remained unaware of the situation. The player suggested creating a new account, raising fears of grooming more children. Despite threats to report others, I stand by my actions and the safety of the community. It's critical that such predatory behavior is addressed promptly to protect our children on Roblox.

Recently, I had a concerning encounter in a game where an eighteen-year-old player confessed to roleplaying with a seven-year-old, portraying them as their mate. Despite acknowledging the inappropriate nature of their actions, this individual seemed aware of the potential legal implications. Even more alarming was the lack of understanding displayed by the child involved. The player nonchalantly mentioned switching accounts and potentially engaging with more young players, raising serious concerns about grooming behaviors. Although met with some defense from others, the disturbing reality of the situation was undeniable. The gravity of an adult engaging in such activities with a minor is deeply unsettling.

My mother received notifications about my password being changed on Roblox, but when she asked me, I denied doing it as I never change my password. However, when I tried to log in, my account had been hacked. I noticed that all my friends had been deleted recently. My account, under the name "Bubbly_life221" with the password "[redacted]," means a lot to me, and losing it has made me very disappointed. I previously reported another hacked account, "BOBAFORLOFE200," with the same password. While the hacker was removed, the password was not reset. If there is a way to recover both accounts, I would be grateful.

A friend asked me for my Roblox password to play, and I trusted her. After she used it, I tried to change my password but couldn't. It seems she may have changed it first. Now, I am locked out of my account, and the password she used doesn't work anymore. I reached out to her, but she's unresponsive, and my Robux was spent. Her username is unknown. She has a history of scamming others. Please assist me in recovering my account with the username cutepenguinxoxx. She has blocked me and is ignoring my attempts to contact her. Kindly ban her from Roblox if located. Thank you for your help.

My daughter has informed me that her account has been hacked. She reached out via email four days ago but has not received a response yet. I have invested over $1,[redacted] into this account, and it is concerning to me. Her account username is xbrxxdx, linked to her email [redacted] When she tries to reset the password, the link is sent to her email but does not pull up her account. We have previously verified this account a year ago. I recall setting up 2-step verification, so I am unsure why this breach has occurred. She mentioned sending a friend request from another account, which was later declined, indicating unauthorized access. We urgently need a reply to address this potentially harmful situation promptly.

I recently purchased [redacted] Robux and used them to get the upgrade vehicles in Brookhaven. However, when I switched servers, I noticed that although it shows I have the upgrade vehicles, I cannot spawn the locked cars anymore. I am confused about this situation and would appreciate it if someone could look into it. I was looking forward to enjoying the upgrade vehicles today, so it's disappointing to encounter this issue. In another server, when I spawned a locked car, another player tried to steal it, leading to a chaotic situation. Suddenly, I lost my premium status after denying someone access to my car. I would like clarification on whether the upgraded cars only work in one server or if I need to spend more time with them to permanently keep the upgrade. Can someone please explain this to me clearly? Thank you.

Yesterday, while playing Roblox, I visited a website called Traderie. During a giveaway for the game Adopt Me on YouTube, a user named XxGamers258 provided a link to a private server. When I clicked on it, I was prompted to log in again, and to my surprise, my main account was logged out on all my devices. Even after multiple login attempts with the correct credentials, I couldn't access my account. Strange enough, I discovered my main account was active in a private server through my alternate account, leading me to suspect it has been hacked. I submitted a support ticket to Roblox yesterday but have yet to receive a response. As my account holds significant progress, I am eager to regain access to it.

I am attempting to cancel my daughter's monthly premium membership on Roblox. Despite following the cancellation steps outlined on the customer support page, I cannot locate the 'cancel membership' button under the billing tab in Settings. I have tried accessing this feature on multiple devices including my daughter's iPad, my iPhone, and my computer without success. Additionally, my attempts to contact Roblox via phone call, email, and their website have not yielded any response, leaving me frustrated as my visa is still being charged monthly for her membership. I am seeking assistance in resolving this ongoing issue promptly.

I am having trouble accessing my daughter's account to redeem a Roblox gift card. I have tried to send multiple requests for a password reset email to [redacted], but we have not received any emails. Could you assist us in resetting her password by sending a reset link to her email address? Any help you can provide would be greatly appreciated. Thank you!

I'm reaching out about the recent action taken on my account, username: Epic_blaxe. My account was terminated allegedly for "creating a game with sexual content." I want to clarify that I did not create or own any such place nor did I produce any inappropriate items for it. I firmly believe this is a misunderstanding. I respectfully request a review of my account termination by a member of the Appeals team or a superior to correct this mistake. I am confident that I did not breach the Roblox Terms of Service, and this confusion might relate to a previous one-day ban. I kindly ask for a thorough reevaluation by customer service or an Appeals Team representative. If necessary, I seek a supervisor's intervention to address this wrongful termination. I have invested significant time and money in Roblox and wish to resolve this error. Please reconsider the termination as there was no inappropriate content in the place I allegedly created. I earnestly plead for a reevaluation of this case. I'm devastated by this situation. If my assertions are not convincing, and the safety team's decision to terminate my account stands, I request details of the violations committed and evidence supporting the accusation of "creating a game with sexual content." Best regards, Epic_blaxe

My account was recently hacked about a day ago. Upon trying to access Roblox, I realized the password had been changed. I attempted to reset it but did not receive the email. Upon investigating, I discovered the account email had been changed. When I tried to reset the password, it prompted me to use a 2-step verification with an authenticator app, which I don't usually use. It perplexed me how the hacker bypassed the 2-step verification. Despite searching online for answers, I found no useful information. The hacker spent thousands of dollars on the account for Robux, game passes, clothing, and more. I would appreciate help resetting my password to "Coronasucks69," refunding the money to my parents, and removing the Deathspeak bundle along with anything over [redacted] Robux from my account. My username is HushKilIer. Thank you.

I was on Adopt Me, and there was this bat dragon. The person wanted a white scooter, so I traded my owl for it. He said come, and I followed him. He kept asking for different things, so I traded the scooter with another person who had what he wanted. I worked hard for all of that, and I would like to get my things back, please. I was crying all night because it was gone. If you can email me, that would be great. You texted me on Roblox and mentioned refunds for clothes that no longer work. Getting a refund would be appreciated. I hope you can fix this because I've spent over $[redacted] on Roblox.

I noticed some unauthorized charges on my account for purchases in Pet Simulator X that I did not make. Over 2,[redacted] Robux were spent on items I did not purchase. The only gaming app I bought from was Tower Defense Simulator the day before the unauthorized charges occurred. Please reconsider these charges and provide a refund for all the fraudulent transactions on my account. Thank you for your assistance. Best regards, Player A