ROBLOX Customer Service Issues

I believe my account has been compromised. I was playing on a separate account and mistakenly shared my login credentials in the chat. I quickly logged out, and when I attempted to log into my main account, "Mr. R_eeeeeegod," I encountered an error stating that my password was incorrect. It seems like my account may have been hacked. I kindly request your assistance in recovering my account. Thank you.

My daughter was playing Royal High when she got a notification about someone trying to sign into her account from another device. Suddenly, she was logged out from all her devices. She had over [redacted] Robux received at Christmas and had been playing on this account for 3 years, so she's heavily invested in it. I'm friends with her in the game, and we watched the hacker purchase items on Adopt Me. The hacker's username is Elias00091. Despite all the security measures taken, we couldn't reset her password as it must have been changed by the hacker. She also had valuable items like the Enchantress Virtual Code. I'm willing to involve the police if necessary. I want her account reset and items returned promptly. It's crucial to ensure her safety while playing. This incident should be addressed by implementing better security measures. I am ready to provide her username and any other information required for the resolution.

I was banned from my account for using the slang term "sus" during a game of Among Us. Many players use "sus" to mean suspicious. I didn't mean any harm by it. I was informed that my account name was inappropriate. If I could have my account reinstated, I would change it right away. I've invested around $[redacted] into this account, and losing it over a harmless term like "sus" is disheartening. I'm hoping for assistance in restoring my account.

My account has been banned for seven days. It seems that I was accused of offending someone, but in reality, I was only responding to their initial offensive behavior. Despite being called derogatory names, I reported the user and unfortunately retaliated with a similar term, resulting in my account being banned. I believe this decision was made unfairly and without proper moderation. I kindly request the moderators to review the entire chat conversation thoroughly and reconsider unlocking my account, which is registered under the name Cactusmovoso123.

I have an objection regarding the deletion of my son's account. I would like to retain the account for my son. I have purchased many Robux for him to play. Unfortunately, there were issues with the Robux purchase, as we mistakenly bought 3 sets of 54.99 EUR each in a row. We managed to cancel 2 of them through Google Pay. Please reinstate the account Yaser3713. Best regards

While playing Adopt Me with my friend, we encountered someone who threatened to report us if we didn't leave the game. After complying, we discovered that all of the legendary pets I had acquired through hard work and money were missing from our inventories. The individual responsible for this theft is @karuchxn, who apparently hacked into my account and traded my pets to their own account. I am seeking assistance on how to recover my pets. My username in the game is @gymnastics_girly123.

My account was hacked by someone who tricked me into sharing my password to add robux to my Roblox account. The hacker also got access to my Twitter password, then blocked me before changing my avatar's clothes, removing my friends, and adding their own. It's upsetting to witness. My username is unicorncute6291, and the hacker changed my password. I need Roblox's assistance to reset my password because the hacker knows my previous one. If not, my old password was "[redacted]." I hope Roblox can help me regain control of my account and secure it.

I am reaching out because I have invested a significant amount of money in Roblox for my daughter. Unfortunately, her account has been compromised by a hacker, and she has gathered tracking and trade details on the individual responsible. She is unable to retrieve her purchases or pets in the game, which is extremely frustrating. We are seeking assistance on how she can recover her items, and secure her account to prevent future breaches. It appears that Roblox has widespread hacking and security issues impacting many users. I am looking for direct communication with a live representative to discuss refunding purchases and restoring her lost items. The lack of available customer service phone support is concerning given the frequency of these incidents. Urgent attention to this matter would be greatly appreciated. Thank you. - G. H.

I am having trouble signing into Roblox. When I try to log in, it loads but then requires me to press the sign-in button repeatedly without success. I enter my username, password, birthday, and gender, but I am unable to access the app for fun. I would appreciate a callback or text message to resolve this issue as I am eager to donate Robux, buy items, and enjoy the game for a 5-star experience. Playing with my friends has become a challenge since we rely on another game due to this login problem. Please assist us so we can enjoy the tycoons, escape rooms, and more activities on Roblox. Thank you for your attention. Goodbye.

I purchased a $20 Roblox gift card today. However, whenever I try to redeem it, I receive an error message saying, "An error occurred, try again later." I waited for 30 minutes before attempting to redeem it again, but it still did not work. I reached out to the store where I bought the card, but they were unable to assist me. As a result, I am now without the Robux I purchased with the card and I have also lost the money spent on it. Please contact me via email so that I can receive the Robux that I paid for.

I tried to exchange my Limited item, the sk9r boi hat, for a Noob assist but encountered an error, causing the trade to fail. After refreshing the page, I noticed that my sk9r boi hat was missing. Despite not trading it away and not receiving any Robux, I am hopeful for a refund. My first limited item purchase on this account was the swordpack for [redacted] Robux. My username is SkuffedYT, and my account has been premium for nearly a week. I have taken various security measures, such as verifying my email, setting up a pin, and using 2-step verification. Although my Robux balance is unchanged, I suspect no hacking occurred. Thank you for your assistance. - Rylee D.

While messaging someone on Roblox, I encountered an issue where my security settings prevented me from messaging. Upon checking my Robux balance, I noticed a significant decrease from [redacted] to 6. Additionally, a PIN verification appeared in my settings unexpectedly. Despite attempting various PINs, none were successful. I suspect someone from the group "Super's Badge Group" is responsible for this malicious activity, as many members seem to be automated accounts. This group potentially accesses accounts with Robux, makes purchases, and restricts messaging capabilities using the PIN feature. I kindly request a refund for the lost items, restoration of my Robux, and removal of the PIN verification to resume communication and gameplay with friends.

Hello, my Roblox handle is Sunflower_XxxPanda. I recently noticed a $7.99 charge for a Roblox membership on my Gmail account. This purchase was unexpected as I hadn't bought membership in a while. I'm seeking a refund or prompt activation of the membership on my account. Feeling scammed is distressing, especially after previous issues I've encountered. You can reach me at [redacted] Additionally, I'd like assistance with a previously hacked account, djgalexyworld, which I used to purchase Robux. Unfortunately, I can't recall the password from earlier this year. Discovering derogatory comments on the avatar is upsetting, and I'm keen to resolve this promptly. Thank you for your attention to these matters.

My account, Ixprina, was banned for unauthorized charges. I only purchase Roblox gift cards, so I am puzzled about why this happened. I am making every effort to recover my account as I am unsure how to proceed. The claim that I am the payment holder is untrue. I am unsure how they have accurate information about my user account. I need urgent assistance to restore access to my account. I believe Roblox should disclose the identity of the payment holder who reported the charges to clarify this situation.

My 7-year-old created an account without attaching an email. Now, she's unable to access it because the password she entered isn't working. She mistakenly added her Robux gift to this account but wants to transfer it to a different one. After logging out, she discovered the Robux was already redeemed. When she tried to access the initial account, she couldn't. Is there any solution to this problem?

Hello there! I wanted to inform you that my account has been compromised. Due to this situation, I am unable to access it for quite some time now without any response from your end. I am requesting a reset link for my @Richpeep13 account to regain access. Additionally, I would appreciate it if you could remove the two-step authentication from my Roblox account, as my email and phone number were also compromised. I hope that you can address these security concerns promptly. Thanks for your attention to this matter!

I unwittingly shared my password with a hacker, resulting in the compromise of my old Roblox account under the name "narellek." After realizing the breach, I attempted to regain control of my account without success for an extended period. It seems that the hacker may have abandoned the account or forgotten the password. I kindly request Roblox to assist in reclaiming the account "narellek" by resetting the password, as I have a history of playing with friends on that account who can attest to its ownership.

On 12/28/[redacted], I noticed an unusual transaction in my account. It seems a private server for "The U.S. Army" was purchased on Roblox, although I did not use the platform at all that day. My initial Robux balance of [redacted] is now showing only 5 Robux. I am hoping for a prompt refund as I have no recollection of accessing Roblox on that day, and the game has not been played using my account. I appreciate your attention to this matter and reviewing the transaction details in my account history.

I haven't received a response, my account has been blocked for 2 days. My son is very upset. We bought many Robux for him... I am contesting the account suspension. I wish to keep account Yaser [redacted]. My son is extremely sad. Please assist me. Account name: Yaser3713

I was playing smoothly, but the next day, I couldn't access the app. Every time I tried, it would kick me out and not let me in. Even when I got close to logging in, it would just keep loading endlessly without any progress. I've tried numerous times, but it's stuck in this continuous loading loop. I'm puzzled about what steps to take next. Your assistance with this matter would be greatly appreciated.