QuickBooks Customer Service Issues

I am experiencing ongoing issues accessing my merchant services account through QuickBooks for over six months now. Despite numerous attempts to resolve this by contacting QuickBooks support and providing them with error codes, the problem persists. In a recent support call, I was kept on the phone for over two hours while a representative screen shared with me, directing me to click through various steps repeatedly. This prolonged and seemingly ineffective support method is frustrating for a long-time customer like myself who has been using QuickBooks since [redacted]. I expect a prompt and permanent resolution to this error so that I can regain access to my account without further delays.

I recently used Quickbooks Online's Melio Payments feature. Unfortunately, the vendor provided me with the incorrect account number. As a result, I had to request a refund from Melio and revert to paying the vendor by check. While Melio successfully refunded the money, I now find myself unable to correct my expense account due to these transactions. Despite reaching out to general customer service multiple times, none of the agents seem familiar with Melio. I have received instructions via email from agents supposedly familiar with Melio, but following them only seems to compound the issues in my account. I am desperate for a knowledgeable individual from Melio to assist me in resolving the account discrepancies caused by this ordeal. The complexity of the Melio system has led me into a frustrating cycle of incorrect data entry, leaving me feeling trapped without a solution in sight.

My business is currently undergoing an audit by the IRS and SSA for the [redacted] Tax Year. There seems to be discrepancies between the information reported on the 941s/[redacted] forms and the W2s. Despite no longer having an account with QuickBooks, they were responsible for all calculations and document preparation through their Premium Payroll Online at the time. Unfortunately, QuickBooks no longer provides support for inactive accounts, making it challenging for me to obtain copies of all W2s for [redacted]. Contacting them through the provided phone number by Get Human has been unsuccessful as access is restricted without signing into the account. Their chat bot also abruptly ended the session when I couldn't provide an active account. The account name is Cribbs Enterprises, LLC and the associated email is [redacted] Any assistance with this matter would be highly appreciated. Elleny

When attempting to open QuickBooks, I encounter an issue where it briefly starts then displays an error message prompting for a report on the preceding actions. I typically open my QuickBooks [redacted] account on Mac OSX 10.11.6 using the desktop computer and software I've used for years without updating. This problem arose recently on Thursday, Aug. 29th without any changes on my end. I seek advice on how to resolve this sudden issue.

Since [redacted], I've had my payroll managed by Bank of America through Intuit. The relationship with them has recently ended, and I decided to switch my account to QuickBooks Intuit. However, during the transfer, I encountered an issue with creating a new ID. After attempting to change it to my email address, I was locked out of my account. Now, I am unable to access my payroll account with 9 years of data saved. Despite speaking with three different customer service representatives at qb.intuit.com, they all directed me to resolve the issue through the account help button, which I can't access. I've already spent over 3 hours trying to solve this problem without success, and I urgently need access to my account to process payroll.

My name is Phillip V. and I reside in the Cayman Islands. I need to update my email address on your records as I can no longer access the current one, [redacted] I have not been receiving verification codes sent by phone at +[redacted]8. If you cannot email me, please provide a phone number for me to contact you. I am using QuickBooks Desktop Pro [redacted]. Thank you.

I subscribe to and utilize Quicken, TurboTax, and QuickBooks. I am the bookkeeper for my church, where QuickBooks is exclusively used. I aim to transition the QuickBooks account to be under the church's name and to be billed to the church's credit card instead of my personal one. The church has been using QuickBooks for over 15 years, initially under the name St. Peter CME Freedom School, which is now defunct. The current usage is for the church's payroll for four employees. As I am older, I need to disassociate the QuickBooks charges from my personal credit card. I understand this matter pertains to internal accounting within Intuit, but seeking guidance on how to proceed. Though you may not have direct answers as a non-Intuit affiliate, any guidance would be appreciated. I anticipate your response. The email provided is for church correspondence, while my personal email is [redacted]

I'm having trouble signing into my QuickBooks account. I've attempted to contact customer support but have not been successful. QuickBooks' lack of phone support is frustrating, especially when updates cause login issues. I would appreciate a call from an English-speaking representative to assist me in signing on. Please reach out to me at [redacted]. Thank you. - Dale

I have Quickbooks Pro Plus [redacted] and I need to update my payment information. How can I do this? I attempted to log into my account, but it states that I'm not the primary contact even though I am the only contact on the account. I can't "copy" the code to open it in a window outside of Quickbooks, and updating my card information is impossible. I have exhausted all options. Your prompt help in resolving this matter would be greatly appreciated. Thank you in advance.

I am currently using QuickBooks Desktop Premier Plus Contractor Edition [redacted]. When logging into the desktop version, I am unable to access the system with the admin password. I attempted to reset my password by selecting the "Forgot my password" option. After receiving a token to create a new password and confirming it, a prompt requesting the old password appeared. Uncertain about which password to input, I tried the old one and then the new password I had just created. Despite being connected to the internet, the issue persists, and I urgently need to process payroll for my business today. I have exhausted my troubleshooting efforts since Monday and require assistance promptly. Please reach out to me at [redacted] or via email at [redacted]

Hello, I'm Beverly Stevenson, the owner of Shiney Dimes Cleanup, LLC located at [redacted] Brown Ave. Butler, PA [redacted]. You may also find my account under Dennis Felitsky Construction. I am reaching out to inform you that as of today, 12/18/[redacted], I have decided to discontinue using QuickBooks for my accounting needs. Additionally, I am currently enrolled in the enhanced payroll service, which is automatically deducted from my business checking account. However, since both of my businesses are now inactive, I would like to cancel these automatic payments immediately to avoid any further charges. Please address this matter as soon as possible to prevent any additional payments. Thank you.

I am encountering an issue with my QuickBooks [redacted] desktop version. A message keeps appearing stating, "The file you specified cannot be opened. Make sure that it is not currently being used by another program or a read-only file." Additionally, there is a Windows error message saying "The file exists." My QuickBooks has been updating for several days and is currently only 75% complete. I am unable to exit the program without shutting down the entire computer. Upon restarting, I encounter the same error messages. I attempted to run the updates as an administrator, but the issue persists.

I am having trouble accessing my account despite knowing the password. I tried resetting the password, but that was unsuccessful. When I called the customer service number, I received a message saying they could only assist if the QB file is open, which doesn't address my issue of not being able to access the file at all. I am frustrated and disappointed with the additional paid subscription requirement for telephone assistance, especially after having spent thousands of dollars on Intuit's products like QuickBooks and Tax Software.

Dear Customer, I received an email about a payment failure for my QuickBooks Annual Subscription from Collins Dock Inc. It seems my subscription has expired due to an unsuccessful payment. They mentioned contacting 1-[redacted] with Case ID- [redacted]8 to prevent service interruption and reactivate my subscription. I need to update my payment information to avoid suspension and potential cancellation. It's important to act quickly to maintain my current pricing for the plan.

Hello, everyone - I'm Suzanne Smith, a full-charge bookkeeper based in central Florida. I have a client in Atlanta, and we've decided to transition from Quickbooks Desktop Pro Plus [redacted] to Quickbooks Online for easier collaboration. However, I encountered issues during the transfer process. Following Quickbooks OnlineSupport's instructions, I attempted to export the data but kept receiving a message stating an email notification would be sent upon completion. I learned I needed admin access from the business owner, Stephanie Wyatt, in order to proceed. At the moment, I am unable to complete the transfer successfully, and I am seeking assistance from a professional, preferably a "GetHuman" or a Quickbooks live bookkeeper, to take over and ensure the transition is completed smoothly. If anyone is able to help, please reach out. Thank you.

I manage the finances for Grace Lutheran Church and handle my personal clients as well. Unfortunately, there has been a mix-up in billing between the two accounts. Both entities should only be billed for the monthly Intuit QB Payroll Monthly Per Employee Fee Usage Fee. The Church's fee is $2.17 per month, while mine typically averages around $17.33 monthly. This time, the church was charged $[redacted].08, which is significantly more than it should be. The payment shows my personal account number but the church's credit card number. I have provided all necessary documents to prove the separation of accounts and requested a correction to reflect Mary Sue Guthrie accurately. Your assistance in resolving this billing confusion is greatly appreciated. Thank you.

I am disappointed with the performance of QB [redacted] desktop software on Windows 10 systems. Despite multiple attempts, the software fails to launch, creating a frustrating experience. While I have successfully installed numerous software products in the past, this issue persists uniquely with your software. Regrettably, even tech support was unable to resolve the problem on a Windows 10 system. Moreover, I find the support services lacking and cumbersome. Attempting to reach out for assistance proves difficult, and even when creating an account and attempting to change a password, the additional verification feels excessive. Why is access to my support account given such precedence? It seems unnecessary. For any further communication, please reach me at my office at [redacted] ext. [redacted]. -John Grossi Information Systems Manager DE Technologies Inc.

Dear QuickBooks Team, I am writing in response to your recent email regarding my purchase of your company's software. Due to a delay in my business plans, I have not had the opportunity to use the software yet. I initially intended to use it for a food truck venture, but I encountered issues with the truck I purchased from another vendor. I am disappointed to learn that support for the software I bought a few years ago has been discontinued, and I am being pushed towards a subscription service with only a one-year discount. This business practice is disappointing, but luckily, since I have not used the software yet, I am not tied to it. However, I am now out of my original investment. Sincerely, Brent

My cousin has transferred my license to her account without my consent. I bought two licenses, but I only have the number for one. Last summer, I reached out as I was concerned this might happen. She used to work for me, but after leaving to start her own business, she called and moved my licenses to her account. She also had my Quickbooks data, and when she sent me a portable file, it opened with her business details, making it impossible for me to manage my unpaid invoices. I am baffled as to how she could do this and change everything without authorization. My account number is [redacted]34, and the license number I know is 2[redacted]-[redacted]-[redacted]. There should be a second license number, but she has all the related paperwork. I had to submit personal documents when resolving a bank deposit issue for my merchant account (#5[redacted]-9[redacted]) because only I was allowed to make changes, not my cousin. How was she able to take over my account?

I have been using QB Self-Employed and TurboTax for several years. Normally, the tax return using TurboTax would pay ahead a year of Self-Employed. However, there was a delay with my refund a few years ago, which disrupted this pattern and accidentally led me to create a new account. I need to delete the second account I created but, more importantly, I need immediate access to my original account. Despite multiple verification attempts, I keep encountering errors after entering a texted code.