Qatar Airways Customer Service Issues

I cancelled my family's booking, but I have not received a refund yet. On the Qatar Airways website, the booking still shows as "Confirmed." Could you please verify the status of my refund request? The booking reference is L4TAII under the last name Chowdhury. It's for three travelers flying from IAH to DMM, departing from Houston on December 16 and returning from Dammam, Saudi Arabia on January 14, [redacted].

Subject: Lost and Damaged Luggage Hello, I am writing to report my lost luggage incident. My name is Eliseo Jr Dela Cruz, and my flight details are QR0929 on November 30, [redacted], and QR0713 on November 30, [redacted]. My ticket number is [redacted][redacted], and the tag number is QR505991. Upon my arrival in Houston, Texas, my luggage was delivered to Ship Adventure of the Seas damaged. It had significant broken parts and a hole. I believe this damage occurred due to mishandling. I am requesting a replacement for my broken hard case luggage. Please let me know if you require images of the damaged unit. I appreciate your prompt attention to this matter to uphold your excellent airline reputation. Thank you, Eliseo

My sister's travel plans from Phoenix to Seattle on Alaska Airlines connecting to Doha on Qatar Airways were disrupted due to a flight delay. Despite reaching out to both airlines for assistance, she faced unhelpful and unresponsive staff. Qatar Airways staff directed her to Alaska Airlines, while Alaska Airlines said Qatar Airways should handle the issue. This lack of cooperation left her stranded overnight at the airport. Despite wanting to cancel her journey and return to Phoenix, Qatar Airways offered no assistance with the cancellation or her luggage. Contacting Qatar Airways support on Twitter also yielded no response. This experience has been frustrating. Who can we contact for assistance in this situation?

Hello, I would like to inform you that I had a flight scheduled for December 11, [redacted], at 8:35 am. I took a PCR test on December 10 at 8:47 pm, but it came back positive. I tried to cancel my ticket through a friend on December 10 and requested a voucher. My friend informed me that the voucher was sent to the agency, Saphir Brussels. However, when I contacted the agency, they claimed they did not receive any voucher. Could you please provide me with information regarding the voucher or suggest an alternative solution? Thank you in advance.

My luggage arrived three days late, causing me to buy new clothes for an event. I need reimbursement for these expenses. The baggage claim person in Chicago did not provide me with the file reference necessary for filing online. My flight reference is 3mtvrj under Linda C. Becker. The baggage claim numbers are 0 [redacted]08 and 0 [redacted]41. Kindly provide me with the baggage file number or guide me on the next steps. Thank you.

I am sharing the cancellation details for a flight I had booked with Qatar Airways. The booking reference (PNR) is LLIU47, and the tickets were purchased using my credit card under the name Moulinath Banerjee. Despite cancelling, I have not received an email confirmation yet. I am eagerly awaiting the email confirmation and the refund process details. Thank you.

Hello, my name is Brigitte Kazooba. I made a flight booking on November 29 from Berlin to Entebbe with flight number WT43UC. I later canceled this flight as I booked a different one with flight number QIQCPT, which I intend to keep. On December 13, I received a confirmation email for the canceled flight indicating I would receive a refund of [redacted].51 €. However, I have not yet received the money. You can reach me at [redacted] Let me know if you require my account details. Thank you.

We have a flight booked with Quatar Airways for a Business class return trip from Manchester to Phuket departing on December 28th and returning from Bangkok to Manchester on January 17th, [redacted]. Due to Covid restrictions in Thailand, we are unable to travel to our final destination of Koh Samui after arriving in Phuket. We need to modify our flight to fly from Manchester to Koh Samui via Bangkok instead of Phuket. We have accommodation booked in a SHA+ hotel in Koh Samui from December 29th to January 4th. We aim to take the same initial flight from Manchester to Doha on QR28 departing at 13:35, but then continue from Doha to Bangkok instead of Phuket.

Hello, I'm Leena Denny. I am looking to travel from Sydney, Australia to Chennai, India (MAA) on 18 February [redacted] with a return on 18 March [redacted], although the return date is flexible. This would be my first time flying with Qatar Airways and transiting through Doha. 1. The flight from Sydney on 18 February [redacted] arrives in Doha (Flight no. QR [redacted]) at 4:35 am on 19 February [redacted]. 2. The connecting flight to Chennai from Doha departs at 19:05 pm on 19 February [redacted], resulting in a 14-hour and 35-minute layover. I have concerns regarding Covid restrictions. Would Qatar Airways provide complimentary accommodation during the layover? I prefer not to leave the airport due to traveling alone in an unfamiliar place. Additionally, would I need to undergo another RT-PCR test before boarding the connecting flight to Chennai (QR528) and would a transit visa for Qatar be necessary for an Australian passport holder with an OCI card? Lastly, I'm interested to know about complimentary date changes or free cancellations in case of flight cancellations or border closures due to unexpected events. Your prompt advice would be greatly appreciated. Thank you, Leena Denny

To whom it may concern, Hello, we departed from Memphis on Saturday, December 18th, and today is Wednesday, the 22nd. Unfortunately, one of our bags is still missing after four days. The bag contains essential items that we need. According to Karachi Airport Lost and Found, the missing bag was located in Memphis, Tennessee, our departure airport. Despite this, we have not yet received the bag. We kindly request your assistance in resolving this matter promptly so that we can regain possession of our belongings. While we understand the challenges involved, the prolonged delay is concerning, and we are eager to know when we can expect the bag to be returned to us. We appreciate your attention to this issue and look forward to your assistance in retrieving our missing bag. Thank you, Arwa N Gowani (Nizar Gowani) Pakistan Phone Number: [redacted] / [redacted] Email: [redacted]

Hello, I am Christian Straka, and my booking reference is P5MGOU with ticket number [redacted][redacted]. I will be flying from Frankfurt to Doha on the 2nd of January [redacted]. While at Hamad International Airport, I am interested in purchasing access to the Business Lounge. Could you please advise me on how to do this? In my booking management, the Business Lounge is only offered on my return flight from Bangkok to Frankfurt. I appreciate your assistance. Thank you. Christian Straka

I flew with Qatar Airways from Abuja to Budapest on December 15, [redacted], intending to return on December 18. However, the flight was delayed, causing me to miss my connecting flight from Doha to Budapest. I had to spend the night at the airport and only arrived in Budapest on the night of the 17th. Unfortunately, I couldn't make my appointment and had to reschedule it. Because of these changes, I had to open my ticket and now I am looking to rebook my return flight from Budapest to Abuja for tomorrow, December 28, [redacted].

Tomorrow is my flight back to Doha. The Philippines requires a negative RT-PCR swab test before departure, but mine came back positive. I need to rebook my ticket, but I can't access the "manage booking" option because an agent booked my ticket with Qatar Airways. Unfortunately, the agent who helped me is also positive and unavailable to assist. I'm hopeful for your advice. Thank you.

My wife and I were scheduled to fly from London Heathrow to Madina on 11/12/[redacted]. Unfortunately, our London Heathrow flight was delayed, causing us to miss our connecting flight in Doha. Thanks to the help of a representative named Rynell at Hammad International Airport, we were rebooked on alternative flights to our destination. Despite being promised lounge access alongside a meal, we were unable to access the lounge due to capacity issues. This led to an uncomfortable delay and a long journey that exacerbated my existing nerve pain. I was following exercises recommended by a bupa physiotherapist to manage the pain, but the extended travel left me in discomfort. The spiritual nature of our trip was overshadowed by these mishaps. We eventually boarded a Qatar Airways flight to Riyadh, where we had to purchase new tickets to continue to our final destination in Madina. I have lodged several complaints through the airline's website but have yet to receive a satisfactory resolution. We are disappointed in the handling of the situation and the lack of compensation provided when requested. This experience has left us hesitant to choose Qatar Airways for future travels due to the unnecessary stress caused by these circumstances.

Greetings, I kindly request to change my flight with Moroccan Airlines from Nouakchott to Casablanca to any other airline. My return flight was scheduled for December 25, and I rescheduled it to January 2 after contacting customer service. However, I was informed that the flight was canceled. I wish to book a flight with another airline on January 5 or 6 and I am willing to pay any additional fees. I have tried contacting Qatar Airways multiple times, but have been unsuccessful in reaching them or getting a response.

Dear Sir/Madam, I have booked 2 tickets with booking references: 4GPK7Q and 49NYBQ for my wife and me to travel from Toronto (YTZ) to Karachi (KHI). I am departing on January 23rd and returning from Karachi on February 5th. I have a few questions about my trip: 1. Due to Covid-19 concerns and travel advisories, I am considering changing my travel dates to March [redacted]. Can I request a one-time change? If so, is it complimentary? 2. For my itinerary through Doha, Qatar, what vaccines and Covid tests are required for boarding these flights? 3. As a Canadian citizen, do I need a visa for Doha during my layover? 4. I have a 20-hour layover in Doha. Will you provide a hotel stay for this time? How does this work, and can I request a shorter layover? 5. With a connecting flight being frequently canceled, could I get a flight from Toronto to Doha instead? Thank you for your assistance in ensuring a safe and comfortable journey. Sincerely, Muhammad Afzal Memon & Arfana Afzal Memon

Subject: Assistance with Voucher Processing and Refund Request Hello, I hope this email finds you well. I am reaching out regarding an issue with a voucher processing and refund request. Originally, we booked flights from Manchester to Bangkok for 21st February under booking reference U69CAK. Due to recent changes in Thailand's travel regulations, we are now only able to fly into Phuket. As a result, we requested a voucher for rebooking through Qatar. However, despite multiple attempts, we did not receive any email confirmation or the voucher promptly. After a lengthy wait on the phone, I was informed that the voucher processing could take up to 7 days. The vouchers have since arrived, but we encountered difficulties using them to deduct the seat prices. Moreover, we were unable to use our Qmiles with the voucher, which was not communicated to us previously. Given the challenges faced in reaching Qatar's customer service, and the urgency of our travel plans, I would like to cancel the vouchers and request a full refund of £[redacted].76, inclusive of seat charges. Regrettably, due to the communication issues and unresolved concerns, I am inclined to seek alternative travel arrangements. Your attention and assistance in resolving this matter promptly would be greatly appreciated. Thank you for your understanding and support. Warm regards, Hollie Robinson

I have been trying to cancel my upcoming trip scheduled for January 8, [redacted], through emails and calls to StudentUniverse multiple times. Despite my efforts, when I reach out to StudentUniverse, they advise me to contact the airline directly. On the other hand, the airline states that as the booking was made through StudentUniverse, they are the ones who should handle the refund process. This situation is causing me a lot of frustration as I am caught in the middle of these conflicting instructions. I have attempted to communicate with both parties, but the lack of a clear resolution is concerning. My booking reference is 36869U, and I am eager for a swift resolution to this matter. Thank you for your prompt attention to this issue.

I have been attempting to cancel my upcoming flight scheduled for January 8th, [redacted], by contacting StudentUniverse through emails and phone calls. However, StudentUniverse has directed me to contact the airline directly for the cancellation. When I reached out to the airline, they informed me that as the booking was made through StudentUniverse, only they have the authority to access the booking and process the refund. This back-and-forth process has been incredibly frustrating. Despite booking my ticket through StudentUniverse, I am being sent back to the airline, who in turn redirect me to StudentUniverse. I believe StudentUniverse should take the lead in communicating with the airline to cancel my flight and initiate the refund. Unfortunately, even Qatar Airways' customer service has been unhelpful in this matter, causing further delays. I appreciate any assistance in resolving this issue promptly.

Dear Qatar staff, I'd like to request a refund due to a series of unfortunate events I've experienced since my last refund request. I've faced serious health issues, had conflicts with my housemate, and I am currently in emergency accommodation due to homelessness. With only two dollars in my bank account, I am in urgent need of the refund. Even without COVID, health and financial issues would prevent me from traveling. I appreciate the extension to my ticket but kindly consider my situation and facilitate the refund process. Your understanding during this challenging time is greatly appreciated. Sincerely, Jai [redacted]