Qatar Airways Customer Service Issues

I need to change my return flight from August 19 to August 18. Booking Reference: NR27CL Passenger Name: Dima Jamali Departure: Atlanta, GA (Hartsfield-Jackson Int), Terminal I - August 19, 19:55 Maynard H Jackson Jnr International Terminal Arrival: Doha, QA (Hamad International) August 20, 16:35 Flight Booking Reference: QR/NR27CL Reservation Confirmed, Business (I) Duration: 13:40 Baggage Allowance: 2PC Seat: 03F Confirmed for Jamali/Dima Rachid Meal: Meal Non-stop flight from Atlanta, GA to Doha Aircraft Owner: Qatar Airways, QR Cockpit Crew: Qatar Airways, QR Equipment: Airbus A350-[redacted] Flight QR [redacted] - Qatar Airways Friday, August 20, [redacted] Departure: Doha, QA (Hamad International) August 20, 19:00 Arrival: Dubai, AE (Dubai Intl), Terminal 1 August 20, 21:10 Flight Booking Reference: QR/NR27CL Reservation Confirmed, First (A) Duration: 01:10 Baggage Allowance: 2PC Seat: 05A Confirmed for Jamali/Dima Rachid Meal: Meal Non-stop flight from Doha to Dubai Aircraft Owner: Qatar Airways, QR Cockpit Crew: Qatar Airways, QR Equipment: Boeing [redacted]-200LR Flight Ticket(s) - Ticket: QR/ETKT [redacted][redacted] for Jamali/Dima Rachid

Recently, I had a concerning experience related to my booking with Qatar Airways. After being instructed by an individual claiming to be from the airline to contact a certain phone number to make changes, it turned out to be a scam. I unknowingly interacted with an agency that charged an exorbitant fee for a simple modification, leading to frustration. Seeking clarification, I contacted Qatar Airways customer support and after a long wait, I was informed that the agency was fraudulent. The representative assured me that no additional fees should have been charged. I was advised to report the incident via email to [redacted], but encountered difficulties as my message was returned undelivered. It has been a challenging situation to navigate, revealing the importance of vigilance in such circumstances.

Dear Sir/Madam, I am Sr. Rosa Nag, a Nun from the Roman Catholic Church. I flew with Qatar Airways on August 11, [redacted], from Doha to Johannesburg on flight no. QR [redacted] departing at 6:30 am. I lost my bag between boarding gate no. 5 and the flight entrance, which contains personal belongings, especially religious items. Despite sending three emails, I have received no response. This letter serves as my fourth attempt to request the retrieval of my hand luggage. I kindly ask Qatar Airways to assist in locating my belongings. Your help in returning my items to the provided address at Ferrando Convent, C/O Bosco Centre, P.O [redacted], Walkerville [redacted], [redacted] Ranvaal Road, Johannesburg, South Africa, would be greatly appreciated. Sincerely, Sr. Rosa Nag Address: Ferrando Convent, C/O Bosco Centre, P.O [redacted], Walkerville [redacted], [redacted] Ranvaal Road, Johannesburg, South Africa Contact No.: [redacted]4 Email: [redacted]

I recently joined the privilege club with membership number [redacted]58 but found that my personal information was incorrect and couldn't be edited. As a result, I tried to book a flight under another person's name. However, I encountered issues when attempting to pay for the booking as I kept receiving error messages, causing the price to increase significantly when I tried to rebook at a later time. I kindly request to have the flight booked at the initial price since the problem was not on my end. Furthermore, after making the payment, my account didn't reflect the transaction, leading me to consider deleting my account to rectify the situation. Unfortunately, I encountered difficulties trying to delete the account due to persistent errors on the app. I would appreciate it if my profile could be updated accordingly. Lastly, despite being 32 and planning to continue my education until I turn 60, the pandemic disrupted my studies for the past two years. I am interested in joining the student club. Could you please confirm if this is feasible?

After struggling to find clear information on Qatar Airways' website and having difficulties viewing it on a mobile device, I realized that my e-ticket did not mention the baggage weight limit. When discussing this issue with customer support, they directed me to a link that was not easy to navigate on my phone. It seems that Qatar Airways should have made the baggage policies clearer in general, especially for mobile users. I hope they can offer me a refund for any overcharge due to this confusion and update their website to be more mobile-friendly. Additionally, the discrepancy in the extra charges between what was stated on the website and what I was actually charged at the airport needs to be addressed. AJ E. +[redacted]5

My daughter C Aditi, an international student, was en route to Toronto via Cairo and unfortunately hasn't received her luggage. Despite traveling from India to Cairo with Qatar Airways and being assured her luggage would reach Toronto Pearson Airport, she hasn't received any updates. Numerous attempts to contact them have been futile, causing her significant inconvenience and distress. The lack of response to her emails is disappointing and reflects poorly on Qatar Airways. Her file reference number is [redacted] with tag number QR584652. Despite having the Property Irregularity Report, Toronto airport officials have been unhelpful due to missing reference numbers or guidance from Qatar Airways. Please provide the baggage tag or World Tracer number promptly to aid her retrieval efforts. Your swift attention to this matter is crucial as she continues to face hardships and expenses due to the missing luggage. Your cooperation is appreciated. Regards, M Chandra Das (Father of C Aditi)

Dear Sir/Madam, I hope this message finds you well. I am currently in Qatar and planning to travel to Hong Kong on 18 September [redacted]. My reference number is Q33SJV. In compliance with the regulations for travel from Doha to Hong Kong, a negative PCR Covid-19 test result from a laboratory approved/recognized by the Ministry of Public Health Qatar is required. While the laboratories in Qatar are recognized by the MoPH Qatar, none are issuing certificates confirming recognition alongside PCR test results upon request. In light of this, I am seeking to conduct my PCR test at a private laboratory in Qatar. These private laboratories are recognized by the MoPH Qatar, and the verification document indicating government recognition is accessible on the MoPH Qatar website. I have attached a copy for your reference. Could you please review the document and confirm if it is sufficient to verify that the lab is recognized by the Government of Qatar? I appreciate your attention to this matter and eagerly await your response.

On September 6th, I flew from MAA to DOHA then DOHA to ATL on the USA QR [redacted] flight. Unfortunately, upon opening my suitcases on September 12th, I discovered that two of them were damaged, impacting the glass and china packed inside. The broken glass caused injuries that required medical attention and incurred expenses. This incident has caused me great inconvenience and distress. My name is Dr. J.I., a USA passport holder who has used Queer Air for various trips since [redacted], including ATL flights. While my outbound trip on August 25th was satisfactory, the return journey on August 27th was a nightmare due to poor service and discomfort caused by fellow passengers without masks or face shields.

Subject: Lost Luggage Claim - Reference PIR No. DXBQR10288 It has been over 60 days since I reported my lost luggage incident on Flight QR704 from JFK Airport to Dubai Airport on July 10, [redacted]. Despite my efforts to locate the missing suitcase, it has not been recovered. This incident has caused distress as it contained personal belongings of my wife. After registering 6 bags at JFK, only 5 were received at Dubai Airport. Following the necessary procedures and filing a claim with the baggage office, the airline failed to locate the missing luggage within the required timeframe. As per the Montreal Convention, I am entitled to compensation for the lost items. I kindly request Qatar Airways to proceed with the compensation process for the belongings that were in the lost luggage. Your prompt attention to this matter is greatly appreciated. Sincerely, [Initials] Attachments: Relevant documents on the Qatar Airways baggage claims page

I had a travel issue with Qatar Air yesterday, September 27th, bound for the UK. At the airport, we were asked to fill out a locator form. However, as we were in the process, the manager prevented us from boarding despite pleas from other staff. This caused inconvenience and wasted time and money on my journey from Gombe State to Abuja. I had connecting flights in the UK that are now all disrupted. I urge the management to address this promptly, change my booking for immediate travel, and address the behavior of the Abuja manager. His lack of respect for passengers tarnishes the airline's reputation. My name is Zainab Muhammad Suraj, contact number [redacted]2, and email [redacted] I hope for a swift resolution. Thank you.

I have reservations with Qatar Airways from Boston to Bangalore with a 24-hour layover in Doha. I attempted to access the "Stopover" feature online to benefit from the discounted hotel offer but was unsuccessful. Despite making several calls to customer service and finally speaking with a representative, they were not familiar with the offer. My request is to be connected to a Qatar Airways agent who is well-versed in the "Stopover" promotion to assist me in booking a hotel as advertised on the website.

My wife and I had booked flights to the USA via Doha for mid-October. As B1/B2 visa holders, we faced travel restrictions due to NIE regulations and were unable to fly, being returned home by officials in the Bangalore Terminal. Anticipating the ban's lift in early November, we rescheduled our tickets for the 5th under reference number 3KQF5D. Now that the ban is lifted starting the 8th, we are in a predicament as our only option is to rebook after the 10th. Given our B1/B2 visa status and potential NIE clearance requirements, we seek your guidance on rebooking post the 10th. Please respond to the email provided, we appreciate your prompt assistance. Best regards, S.Ganesh Bhat & H S Sharadamba.

To whom it may concern, I am writing to inform you that my name is Minoo Koushan, and my booking reference number is WEMQ9H. Currently, I am in Iran since 5/15/21. I am a 66-year-old woman with a mental disability. I have attempted to contact the Qatar Airways office in Tehran at [redacted]5 over ten times but have been unable to speak to a live person. Due to contracting severe COVID-19 ten days ago, I have been hospitalized since last night. I am too unwell to fly back to the US on flight QR [redacted] from Tehran on 10/28/21 at 4:45 am. I am reaching out to understand my options regarding my flexible ticket. Any assistance you can provide would be greatly appreciated. Best regards, Minoo Koushan

I recently checked my booking details and noticed that my name is displayed incorrectly as Leslie Shaps Shaps. The accurate sequence should read Leslie Phillip Shaps. I'm unsure how this error occurred but wish to rectify it promptly. I wonder if I must create a new booking to correct the name or if it would be preferable to request a refund for the existing booking and arrange for a new one. The latter option presents an obstacle due to a significant price variation (around [redacted] SEK) between the original and revised bookings. My travel itinerary includes a roundtrip flight from Stockholm to Bangkok, with departure on 16 November [redacted] and return on 13 February [redacted]. I kindly ask for your assistance in resolving this matter. Sincerely, Dr. L. Shaps

I misplaced my large red Samsonite bag on November 1, [redacted], at JFK airport. Upon arriving from Kuwait with a delay on a flight to Qatar, there was an issue as the gate agent redirected me to Boston instead of JFK due to the delay. Despite assurances that my bag would be delivered to me, it has not arrived. I have been in Florida without clothing, hoping for better service. I reported my missing bag from JetBlue Airways at FLL airport, but after multiple follow-ups, there has been no resolution. The claim file is FLLB[redacted]86. I urgently request assistance in locating my bag as it contains new items, including a Chanel bag. Today is my last day at this hotel, and tomorrow I am moving to another location for surgery. Your prompt attention to this matter is greatly appreciated.

Dear Sir, A few days ago, I completed my video interview for Qatar Airways. Yesterday, I received an email from your recruitment team requesting my passport copy, higher education certificate, updated CV, and additional personal information. I am ready to provide these documents but I am encountering issues with my applicant login. I have tried logging in several times but keep receiving an error message stating that my username and password are incorrect. I would appreciate it if you could provide a solution or an alternative method to send my documents to the recruitment team, such as an email address on the official website. This would expedite the process for me. Please accept my apologies for any inconvenience caused. Yours faithfully, R.S.

I made a booking through a travel agent with Booking Reference (PNR) KNFBHN. Despite being advised by my doctor not to travel due to health reasons and the current pandemic situation, I encountered difficulty canceling my ticket. The travel agent claimed it was the airline's policy preventing cancellation and suggested I contact Qatar Airways directly. After lengthy wait times, I learned from Qatar customer service that I could cancel the flight without fees up to 24 hours before the travel date. They also provided information on changing travel dates and keeping the ticket open for two years. However, the refund process seemed to involve the travel agency. To clarify, I would appreciate information on the cancellation policy, potential fees, date changes, and ticket extension mentioned above.

Dear Customer Service, I am writing to inquire about the status of my refund request for flight [redacted][redacted] booked under reference P7TIMX. I was informed that the amount of EUR [redacted].02 has been processed for reimbursement to the original payment method. I understand that it may take up to 28 days for the funds to reflect on my account. If after this period the refund has not been credited, I will reach out to investigate further with the card issuer. Thank you for your attention to this matter, and I appreciate your assistance in resolving this issue promptly. Sincerely, [Initials]

Confirmation # PJRI4D Hello, Our upcoming flight from Washington Dulles airport to Dubai on 1 January [redacted] has a new requirement for a Rt-PCT test to be taken within 24 hours of travel. We are inquiring if Qatar Airways provides the required testing facility at the airport (or can suggest one) to accommodate our travel needs. As our departure falls between the afternoon of December 31st and January 1st when most places are closed, we are anxious about fulfilling the testing requirement in time. Additionally, we have received all our Covid-19 vaccinations, including the first and second shots and the booster. Could we possibly change our travel dates to a few days earlier if there are available business class seats without extra charges? Your prompt assistance on these matters is greatly appreciated. Thank you, Subhash Damle

Hello, I wanted to double-check my booking details for my flight from Bangalore to Philadelphia via Doha. I used my student membership to book with a burgundy color. I believe students are allowed an extra 23 kg of baggage on top of the standard allowance of two 23 kg bags and one 7 kg cabin bag. So, just confirming, is the total baggage allowance 69 kg in this case, along with a 7 kg cabin bag? I've also heard of instances where Qatar Airways doesn't permit the extra 23 kg for students. Can you confirm if this additional allowance is allowed for my flight? Thank you.