Qatar Airways Customer Service Issues

Hello, I purchased 2 round-trip tickets from Portland (USA) to Belgrade (Serbia). The return flight was originally scheduled for Wednesday the 14th but has been changed to Tuesday the 13th. The return journey is Belgrade - Doha - Seattle - Portland. All the flights have been moved one day earlier, except the last one (Seattle - Portland). Passengers are required to wait 24 hours at the airport in Seattle for their flight. We kindly request to have that last flight rescheduled or cancelled and refunded (if there are no available flights similar to the original return schedule, we would opt to rent a car and drive to Portland). Booking reference 1: 42OQP8 (Name: Keegan Lawrence) Booking reference 2: MWP7LQ (Name: Jakob Lawrence) Best regards and thank you.

I am seeking guidance regarding Qatar Airways travel from Bangkok to Stockholm next week. Despite confirming Swedish government regulations exempt Swedish citizens and resident foreigners from providing negative Covid-19 test results, Qatar Airways emails suggest otherwise. Concerned about potential last-minute demands at check-in, we are unsure if the airline will mandate a negative test regardless of Swedish regulations. Given the ambiguity in their communications, we fear being caught off guard and facing issues at the airport due to missing tests. We are keen to prevent unnecessary expenses and airport complications.

I recently received an email notifying me of a schedule change for my flight ticket booked a few days ago. Following that, I received a subsequent email stating that the flight was canceled. However, upon checking the manage booking section, it indicates the schedule change. If I confirm this change, the special package I purchased, including wheelchair access for an additional $50, may not be available for the new schedule. I am concerned about the conflicting information I received via email about the cancellation versus the schedule change. Below are the flight details for clarification. I am finding it challenging to reach customer service for assistance, despite waiting on hold for an hour. I am disappointed with the level of service provided. Flight Reference Number: TK5LE9 Flight Ticket Number: [redacted][redacted] Passenger: Mrs. I.

I recently booked a flight through ASAP Travel Agency with Quatar Airways from Dulles, Washington D.C. to Cebu Mactan airport for July. Over the past 3 weeks, there have been multiple flight changes resulting in a cancellation just 2 days before departure. This sudden change has caused significant inconvenience as we had taken time off work and had family waiting for us. This lack of reliability and consideration towards customers is unacceptable. I am disappointed as a first-time Quatar Airways customer and worried about future recommendations. Please address this issue promptly. Thank you.

Hello, I wanted to share an update about my trip. I rescheduled my flight from AUGUST 5 to SEPTEMBER 14, [redacted], traveling from CAIRO TO MANILA. I paid an additional [redacted] USD for this change, but I have not yet received the correct confirmation. The flight ticket for SEPTEMBER 14, which was previously confirmed, is now missing. I am seeking assistance in getting an update on my ticket for SEPTEMBER 14, [redacted], as I am experiencing challenges with this situation. I kindly ask for your support in resolving this matter. I have attached screenshots of the payment made for the changes and the previously confirmed ticket. Booking Reference: SIIQ4H Passenger names: 1) R.A. Mandour 2) A.M.M.M. Mandour Email: [redacted] Date of changed flight purchase: July 2, [redacted] Phone: +[redacted]97

I am urgently awaiting your response. I have adjusted my trip from August 5th to September 14th, [redacted], from Cairo to Manila. I made an extra payment of $[redacted] for this change, but I have not yet received the proper confirmation. The flight ticket for September 14th was confirmed before but now seems to have disappeared. I am in need of an update on my ticket for September 14th, [redacted], as I am facing difficulties with this situation. Your prompt assistance in this matter would be greatly appreciated. Booking Reference: SIIQ4H Passenger names: 1) Rahma A. M. 2) Amira A. M. M. Mandour Email Address: [redacted] Date of changed flight purchase: July 2, [redacted] Contact number: +[redacted]97

Subject: Concern Regarding Trip Date Change Hello, I wanted to share my concern about my flight from Cairo to Manila that I rescheduled from August 5 to September 14, [redacted]. I paid an additional $[redacted] for this change, but I have yet to receive a proper confirmation for the new date. The flight for September 14 was confirmed before but now seems to have disappeared from my itinerary. I kindly ask for an update on my ticket for September 14, [redacted], as I am experiencing difficulties with this situation. Your assistance in resolving this matter would be greatly appreciated. I have attached screenshots of the payments made for the changes and the previously confirmed ticket. Booking Reference: SIIQ4H Passenger names: 1) Rahma Atef Mandour 2) Amira Atef Mustafa Moris Mandour Email Address: [redacted] Date of flight change: July 2, [redacted] Thank you for your attention to this matter. Best regards, Rahma A.

I booked a flight with Qatar Airlines and had to change my return flight due to a cancellation. I had selected and paid for preferred seating with my initial reservation, but now I need a refund for that and to select preferred seating for the new return flight. I've tried contacting their customer service multiple times with long hold times and no answer. Local airport customer service numbers all seem to route to the same unresponsive line. Emails only yield standard responses redirecting me to the website and phone number I've already tried. I would appreciate a direct response addressing my specific issue. I am feeling very frustrated and disappointed with their customer service experience so far.

Hello, I attempted to contact the customer service center, but unfortunately, I am low on call credit and unable to reach them. Regrettably, I had to cancel my flight with reference number QR [redacted] during check-in due to unresolved immigration issues. Despite my embassy resolving the situation, I found myself stranded in Vietnam as the ticket office was closed during boarding at Noi Bai International airport, preventing me from rescheduling. I urgently need a refund to book the next available flight to South Africa, given my limited time on the exit visa. I seek assistance promptly. Kindly contact me at [redacted]. The booking was made through eDreams, with reference number [redacted].

Dear Qatar Airways Staff, I am Suthinee Chinthongpasert, a medical doctor from Thailand. I had the opportunity to receive a promotional code through the Qatar Giveaway for healthcare professionals last year. I am looking to book a complimentary ticket to the U.S. in the coming weeks. I have read that an Employment ID card is required at check-in. Due to the current COVID-19 situation in Thailand, the medical council is closed, and I am unable to renew my expired MD card. I am wondering if there are alternative documents I could present, such as my medical school transcript in English, my Thai medical license, or medical certificates in both English and Thai. Any guidance you can provide would be greatly appreciated. Thank you for your assistance. Suthinee

Hello, I am a Nepali citizen who recently traveled to India for a US visa interview since the US embassy in Nepal is not fully operational. I returned to Nepal on 15th July and have a flight to the US with a layover in Qatar on 30th July. I just found out that travelers who have been in India in the last 14 days are not allowed to transit through Qatar. By the time I depart on 30th July, it will be 16 days since I left India, but I am concerned about how the days are counted. I arrived from India on 15th July. Can I transit through Qatar on 30th July? Also, when should I get my RT-PCR test done? If there is an issue, I may need to change my flight. I am anxious to know if I can proceed with my travel plans on 30th July.

I traveled with the PNR 67LVLD and am seeking clarification on the total amount spent on our trip. Due to a flight cancellation from Chicago to Islamabad on July 10, [redacted], rescheduled for July 16, we were billed Pak. Rs [redacted],[redacted].00 by our agent. Regrettably, we were unable to board the flight due to not having an RT-PCR test, despite presenting a PCR test conducted by a reputable lab, Walgreens in the USA. To our surprise, we learned at another lab that a PCR test and an RT-PCR test are synonymous terms used by medical professionals. We were compelled to repeat the tests, costing us an additional $[redacted] USD and Pak. Rs [redacted],[redacted].00. I kindly request a breakdown of the expenses incurred for the entirety of our journey. Thank you and best regards, H. Babar.

I need assistance with my upcoming travel plans. My travel date is August 2nd, and I have been fully vaccinated with my second dose received on June 30th. I am a permanent resident of Canada currently residing in India and holding Indian citizenship. I intend to return to Canada on Aug 2nd with a 6-hour transit in DOHA. I am unsure if I will need to quarantine at a hotel upon my arrival in DOHA as I do not have a transit visa for the UK. I will have a negative COVID PCR test from India before boarding my flight. Can I get a COVID test at the airport without leaving the premises? I am looking for information on rapid testing facilities at the airport as Canada requires passengers to present a negative PCR test result before entry.

Hello, I am seeking a refund for my Qatar airline tickets purchased for travel from South Africa. I booked a flight on December 21, [redacted], to Dublin for June 16, [redacted], returning from Cardiff on July 13. The booking was made on my behalf by J J Da Cruz. Due to Covid, I had to cancel and rebooked for a flight from Cape Town on April 6, [redacted], to Dublin, returning from Manchester UK on May 3. The reference number for my booking is OC6JUL, with ticket numbers [redacted][redacted] and ...[redacted]. I cancelled in February this year as travel was still not feasible, and the ticket was left open-ended. I am requesting a full cancellation of these two tickets to receive a refund. I have been trying to reach your offices through various methods without success. Please refund the money to me, Lorraine Mathewson. Thank you. Warm regards. Lorraine Mathewson

My daughter and I will be on flight QR1406 from Lagos to Washington DC on Aug 10, [redacted]. We are unable to select and book seats for the flight despite multiple attempts with different debit cards. Even after contacting Qatar Customer Service for assistance, we were unable to complete the payment with debit cards. Here are our details: 1. Mr. Adewale Ogunbanjo, Ticket Number: [redacted][redacted], Booking Reference: WTT9GW, Seat Preferred: Aisle 2. Miss Ife-Oluwaposimi Ogunbanjo, Ticket Number: [redacted][redacted], Booking Reference: WT4BUM, Seat Preferred: Window We specifically need the aisle seat for health reasons and prefer not to be seated too far apart. Is it possible for Qatar to reserve the seats for us and hold them until we can make the payment before check-in at the airport?

My family's original travel plan from Brunei to Sudan via Kuala Lumpur got disrupted due to Covid-19. After rescheduling through Jakarta, it was canceled again. Qatar Airways then arranged a return trip via Hong Kong, but as Sudanese nationals, they need a transit visa, which takes 4 weeks to obtain. With only 4 days until the flight, they requested a reroute through Kuala Lumpur, which doesn't require a transit visa. Qatar Airways rejected this change, despite having initially directed them to transit through Hong Kong, where they can't obtain the necessary visa in time.

Hello, I currently have an open ticket with QA for a flight from BLR to RIX. I am looking to book my return flight to Riga (RIX) during the first week of August. I have been attempting to contact the call centers for the past five days, but the wait times have exceeded 30 minutes with no response. I have tried both the India and Qatar call centers without success. Can you please help me with rebooking my ticket? Please provide the necessary steps or an alternative contact number in India or Qatar. Since it is an open ticket, I am unable to access it through the Manage Booking section. Previous PNR: ONSFH2 Surname: C. Anwer Email: [redacted] Phone: +[redacted]9 Preferred travel dates: Between 10th-15th August I would greatly appreciate your assistance. Thank you.

I have two bookings: 1. OVB2AT for Cornelia van de Velde on 24 August from Amsterdam to Lahore. 2. [redacted][redacted] for Walter Waheed on 23 August from Amsterdam to Lahore. The flight schedule has been changed, resulting in a 20-hour layover without any accommodation or the option to switch flights through Frankfurt with Lufthansa, which is not acceptable to us. We kindly request the cancellation of both flights and a refund. We believe that as passengers, we are entitled to suitable arrangements that correspond to our original booking, such as accommodation or an alternative flight that aligns with our initial plans. It is unreasonable to expect us to endure a 20-hour wait at the airport, especially considering the circumstances such as COVID-19. Could you please provide guidance on the process for obtaining a refund? Thank you, Cornelia van de Velde

I need urgent assistance with a mistake on my flight ticket. My name appears as Charmainems instead of Charmaine. While I initially thought it was just my title, upon closer inspection, my first name is indeed misspelled on the passenger list. Although my privilege club and itinerary display my correct name as Ms. Charmaine Villanueva, the ticket does not reflect this. My booking reference is WF9EGE, and my flight is scheduled for Wednesday. I am concerned about being able to board my flight with the incorrect name. Dealing with anxiety and depression, this situation is causing me additional stress. I have already arranged my hotel quarantine at my destination. My privilege club number is [redacted]10 if needed to verify my details. My passport lists my name as Charmaine Magtubo Villanueva.

Hello! My husband needs to book a new flight from Nigeria to Switzerland. Unfortunately, he cannot use his Visa card online as he doesn't have access to his Swiss phone. I have made the payment for his ticket, but we did not receive a confirmation email for the payment or the reservation. We would appreciate guidance on how to proceed. His name is Hezekiah MOKWUNYE, and I am Karin Phildius MOKWUNYE. We reside in Switzerland. Thank you for your assistance. Regards, K.ph. MOKWUNYE