Qatar Airways Customer Service Issues

I flew with Qatar Airways recently. Upon arrival in the UK, I fell ill, and my husband had to rush me to the hospital from the airport without collecting our luggage. We have been trying to reach out to Qatar Airways multiple times, but they have not been helpful. This situation has been very disappointing for us, especially since our luggage contains important items. If Qatar Airways does not assist us, we will avoid traveling with them in the future.

Hello Qatar Airways, I am seeking guidance on how to claim compensation for my delayed luggage. The local office in Lusaka has redirected me to Turkish Airways, stating they were responsible. I completed a form at the airport confirming receipt of my luggage. When I reached out to Turkish Airways, they referred me back to Qatar Airways, as they were the final carrier listed on my ticket. I am at a loss on how to proceed with my claim and would appreciate your assistance. Thank you.

I had a disappointing experience with a Qatar Airways employee. I arrived at the airport early, and he instructed me to wait for him to assist me with my boarding pass after helping other customers. However, he left without helping me, which resulted in me missing my flight, losing both time and money. I had important commitments scheduled, which were all disrupted due to this incident. I am hoping for assistance in holding this employee accountable and seeking compensation from the company. Thank you for your attention to this matter.

I would like to report an issue regarding the inoperable media device on my flight from Doha to Athens on July 13, [redacted]. My seat number was 39A on flight QR203. I informed a flight attendant about the problem, and she attempted to reboot it without success. She offered me the option to move to another seat but did not follow up on fixing the issue. My privilege number is [redacted]40. I hope to bring attention to this inconvenience that may affect other passengers on long flights without entertainment. I am looking forward to a response. Thank you.

Hello, I recently purchased an economy comfort ticket with no cancellation fee. However, upon canceling my trip, I was surprised to be charged a refund fee of -[redacted].00 AUD. This fee seems excessive for a ticket that supposedly had no cancellation fee. I would like to request a refund of the [redacted].00 AUD that was charged. It feels misleading to advertise no cancellation fee and then charge one. I appreciate your assistance in resolving this matter. Thank you, Emilia

I flew into Atlanta airport on Sunday with Qatar Airways, connecting to Doha on RwandAir. Unfortunately, upon arrival, one of my bags went missing. I contacted the customer care officer, Max, and she promptly reached out to the airline to track my luggage. They notified us that they located the bag and assured me it will be delivered to my address. I completed a form providing all necessary details. My name is -Adeyemo Oreoluwa Ayomide.

I had a flight from Doha to London which was delayed and then cancelled by British Airways. My new flight also had issues with my luggage not arriving in Gatwick with me. I've been told my luggage is still in Doha, but I haven't received any updates or a File Reference code to report it missing. I've tried multiple times to submit a missing luggage form without success due to not having this code. I'm worried and need to know where my luggage is and how to report it missing properly. Can someone assist me with this urgently? Thank you.

On August 18th, I traveled with Rwanda Air from Lagos (Murtala Muhammed International Airport) (LOS) to Kigali (Kigali Airport) (KGL). I then had a connecting flight from Kigali (KGL) to Doha (DOH) on August 19th, followed by another connecting flight from Doha (DOH) to Boston (Logan Intl) (BOS). Upon arrival in Boston on flight QR743, I discovered that all three of my bags (BAG 1 WB609006, BAG 2 WB609066, BAG 3 WB609008) were missing. I am seeking assistance in locating my missing luggage and am willing to help in any way possible. Thank you for your support and prompt attention to this matter.

Dear Sir/Madam, I am writing to request a special meal for my booking Q2WNK3 from Vienna to Phuket. I would like to have a "VLML- Vegetarian Lacto Ovo" meal for this flight. I made sure to add this request to my booking on the Qatar Airways website and also informed the staff at the check-in counter in Phuket airport. However, it appears that there was no record of my special meal request on my flight from Phuket to Vienna. I kindly ask for your assistance in ensuring that the VLML Vegetarian Lacto Ovo meal is available on my upcoming flight from Vienna to Phuket. I have been attempting to contact you via email for the past few days, but unfortunately, all my emails to different Qatar Airways offices (Doha or Vienna) have failed to be delivered. Thank you for your support and help in this matter. Best regards, Tanja Krizek Ningnoi

Subject: Special Seating Request for Passenger with Health Needs Dear Qatar Airways Customer Service Team, I am reaching out regarding a special seating request for my wife, N.M.A.K. and myself, scheduled to fly with Qatar Airways on [8/27/[redacted], flight number: QR714]. My wife, N.M.A.K., has a heart condition and a leg nerve problem, requiring easy access to the restroom during the flight. I kindly ask for your assistance in assigning a seat near the restroom to accommodate my wife's needs and ensure her comfort during travel. Your support in addressing this request is greatly appreciated to guarantee her well-being throughout the journey. Please inform us if any additional documentation is necessary to facilitate this request. We value a smooth and pleasant travel experience with Qatar Airways for my wife. Thank you for your attention to this matter. We eagerly await your positive feedback and cooperation to arrange the requested seating. Best Regards, A.R.M. Hanifa

Two passengers from Guinea-Bissau are currently detained in Doha due to visa issues for Hong Kong. They are actually heading to Macau for cooperation activities. They will transit through Hong Kong International Airport and then travel directly to Macau via the Hong Kong-Zhuhai-Macau Bridge Bus without leaving the transit area. Qatar Airways needs to provide an approval for boarding for T.N. Fafe and J. Gomes in Doha.

Dear Customer Service, I have been attempting to contact Qatar without success. I need assistance with specific seating arrangements for my upcoming flight from Doha to JFK. I would like to sit next to my friend. If feasible, please assign me a window seat and my friend a window seat either in front or behind me. If this is not possible, kindly assign one of us a window seat and the other a middle seat. Despite multiple unsuccessful attempts to contact Qatar, I have been unable to resolve this issue. Passenger Details: - Flaubert Junior Phanord Jr. - Booking Reference: 2D7YZZ - Jean Rene Jean-Louis - Booking Reference: 2D6RCC

Dear Sir, I am writing to request compensation for a delayed flight on QATAR Airways (QR [redacted]) departing from Amman on July 9th at 13:55 and arriving in Doha at 16:35, delayed by 1 hour. This delay affected our connecting flight from Doha to Bali with only a 1-hour transit time. Upon arrival in Doha, we were not allowed to board the plane and were not provided a room to rest in, being asked to wait 8 hours for the next flight. The lack of communication and coordination during the delay significantly impacted our honeymoon, with a day of our vacation being lost. If you require any further details, please feel free to ask. Thank you.

Hello, I am Joseph Okpono, a passenger who traveled on a Qatar Airways flight on September 15, [redacted], from Lagos, Nigeria to Doha, and then continued to Edinburgh, UK on September 16, [redacted]. I checked in two bags, one grey and the other green with multiple colored patches, both wrapped in cellophane and padlocked. Unfortunately, upon arrival at Edinburgh airport, the green bag with patches was missing. I reported this to Swissport at the airport and filled out a complaint form, but despite being told I would receive an email update, I have not heard anything yet. I am worried as the missing bag contains valuable items. I have attached snapshots of my Qatar Airways ticket for reference. Please find the details below. I appreciate your prompt assistance in resolving this matter. Thank you for your understanding. Best regards, Joseph Okpono O.

My flight from Geneva Airport to Dammam was canceled. I was provided with a subpar hotel as compensation. Despite this, I rebooked a flight for the following day only to discover that the seats I originally selected and paid extra for were no longer available. After rebooking the seats at a higher cost, I found that funds were deducted from my account, yet the seats for tomorrow's flight were not confirmed. This conduct is unacceptable. I am writing exhausted as my family of 5 is also fatigued, struggling to secure suitable seats due to the flight cancellation arising from a technical issue. Tomorrow, I eagerly await your assistance. Given the airline's size and reputation, I trust that my current ordeal will be addressed promptly. Furthermore, the hotel lacks food and room water. I insist on reimbursement for the seat reservation expenses and the upgraded booking.

I have been in communication with Ms. Jean Marshelle Weimers regarding a damaged baggage claim. I have provided all the necessary information, documents, and photos as requested. The last contact from her was a phone call on August 17, assuring me she would address my claim. Unfortunately, I have been unable to reach her by email since then. If she has left Qatar, I would appreciate receiving contact details for her replacement.

Dear Qatar Airlines, I have a flight from Munich to Brisbane with layovers in Doha and Ho Chi Minh City on the 12th of October [redacted]. On my online booking, it states that my luggage will not be checked through. I will be flying with Qatar Airlines for the flights to Doha and Ho Chi Minh City, and then flying with VietJet for the second flight to Brisbane. Would it be possible to check whether my luggage will be checked through or not? My flight numbers are: 1) Munich to Doha: QR060 2) Doha to Ho Chi Minh City: QR974 3) Ho Chi Minh City: VJ083 Thank you, N.M.

Today, I had a flight from Austin to Najaf with a layover in JFK and then onto Doha with Qatar Airways. Unfortunately, my domestic flight was delayed, causing issues with my connecting flight. After a stressful situation, I contacted Qatar Airways customer service, spending about 2 hours on the phone. They informed me that I needed to wait until the next day to catch my flight. I was disappointed, especially since I had paid for an extra legroom seat and was not offered a refund to choose a different seat. Additionally, I incurred Uber expenses due to the delay. This experience has left me feeling frustrated with the level of customer service provided.

I have an issue with a shipment from Cairo Airport to Windhoek, Namibia, with tracking number [redacted]4 dated August 16th. The shipment did not reach Windhoek but arrived in Johannesburg, South Africa, and a significant amount of the goods were lost. A complaint was filed through the agent and directed to the relevant insurance company regarding the delay, loss, and damage to the goods, with a request for compensation. So far, I have been unable to contact anyone. I kindly ask for updates on the compensation and its payment. This complaint is submitted by Mohammad Ahmad Maher Harfoush, the owner of the mentioned goods.

Dear Sir/Madam, My wife and I have flights booked with you to Singapore on February 27th, [redacted]. Our itinerary includes Flight BA [redacted] from London to Doha, then Flight BA [redacted] from Doha to Singapore. For our return journey, we are scheduled on Flight BA [redacted] from Hong Kong to Doha, then QR105 from Doha to London. We are interested in upgrading our seats for the entire journey and would like to know the cost. Additionally, we would like to add one extra bag for me on the outbound journey and one extra bag for both me and my wife on the return journey. Thank you for your assistance and we look forward to your prompt response. Best regards.