Qatar Airways Customer Service Issues

On April 11, during our return journey on flight QR [redacted] from Sao Paulo to Hong Kong, my wife and I, along with several other passengers, experienced an unexpected issue at Qatar airport. However, the details of the issue were not clearly communicated to us. Subsequently, we were rerouted to Manila before reaching Hong Kong. It appears that only the economy class passengers were affected by this issue. Qatar Airways mentioned compensating us $[redacted] per person for the inconvenience, but we have not received any further updates from them. I am seeking guidance on how to proceed with claiming the compensation promised by Qatar Airways. It is important to note that this situation was caused by the airline itself and not by the passengers. David Silva de Souza

Hello, my name is Salim Abdullah. I took a flight from London to Tehran on 20/04/[redacted], but my baggage didn't arrive with me. When I tried to claim it at Tehran airport, they didn't allow me to retrieve my personal items like clothes, shoes, perfumes, and body shampoo. I'm now returning to London on 04/06/[redacted], and they instructed me to bring back the baggage. I'm unsure of what steps to take next. I would appreciate any assistance.

I am still waiting for a response to my inquiry from 10 days ago. I mentioned I couldn't access the Qatar Airways website. My Qatar Airways Privilege Card details were not recognized. I need to book flights to the Philippines soon but unsure if I have enough Qmiles/Avios points for a class upgrade. I've attempted to send this message thrice without any reply. I can't locate a local (Cyprus) phone number to call for assistance. Please, could you help me with this issue?

I booked my travel to the USA with reference T3L6DF. Originally planned to stay from 9th May to 6th August, but due to an emergency, I had to return in less than two weeks. When I tried to change my return flight date, I was unable to find any available bookings. As a result, I had to cancel my reservation and requested a refund for my return ticket with Qatar Airways. I received an email confirming that the refund would be processed back to the original payment method. However, I have yet to receive the refund in my account. Thank you, V.O.

I kindly request to change the dates of my second flight. The booking reference number is RFUBZ3. I need to change the return date from Mozambique to London Gatwick from the 5th of July to the 9th of July. I am unsure if there will be any additional charges for this date change. Additionally, I was unable to select seats for the flights where British Airways is involved, and I would like to sit with my partner if possible. I will make an effort to arrive at the airport early to try to secure seats together. Thank you for your assistance.

Hello, on April 12th, we returned home to Frankfurt from our vacation in Oman (Ref. OIL8KE). During the outbound flight, we faced an issue where our luggage was delayed for one day in Doha, leading to a disrupted start to our holiday. Upon our return, we discovered that two out of three suitcases were damaged. The handle of the first suitcase was broken (see Ref. FRA[redacted]), and the second suitcase, belonging to our son (his Star Wars suitcase, which cost over [redacted] EUR), was nearly torn at one corner. I have reached out multiple times via email to report these damages but have not received any response in almost 8 weeks. Is this the standard of service that Qatar Airways, renowned as the best airline in the world, upholds? I expect prompt feedback and that both suitcase damages (including the one not initially recorded by the staff at the counter) and the lost holiday day will be appropriately addressed.

I have a booking reference (PNR) - SL3NPU. My spouse and I, aged in our 70s and 80s, will be traveling in business class to Chennai via Doha, departing from Houston on Friday, July 14, [redacted]. This trip is our return journey to Chennai that we rescheduled. I kindly request assistance in ensuring that our two business class seats are allocated together in the middle row. Our names are T.S. LAKSHMINARAYANAN [82 years old] and K.K. VIJAYALAKSHMI [72 years old].

Hello, I am writing to express my concern regarding the delay in locating my luggage since arriving in Adelaide over a week ago. Unfortunately, my luggage contains important medication that I require, particularly as I do not have a doctor in Australia. Additionally, my $[redacted] Invisalign treatment is inside the luggage, and without wearing the retainers, my teeth are already shifting after a week. My father confirmed that the baggage was found in Montreal and was supposed to be sent promptly to Adelaide. However, my file reference indicates that the baggage is still being located, causing significant distress as my health is at risk without my medication. I am currently in Australia with limited clothing and belongings, feeling frustrated by the lack of action to return my luggage to me. Please provide me with an update at your earliest convenience. Thank you, Cassandra W.

Subject: Refund Request Due to Duplicate Booking Payment Dear Customer Support Team, I am writing concerning an issue with my flight reservation on May 26, [redacted], for a trip from Amsterdam to Shiraz. I encountered a problem during the booking process and ended up with a duplicate booking, despite only intending to make one reservation. Initially, I encountered a technical glitch while paying from my bank account, resulting in a deduction without receiving a confirmation for the first booking. As a result, to ensure my travel plans, I made a second reservation successfully using my Visa credit card. Upon realization of the double reservation, I am requesting a refund for the amount deducted from my bank account for the first booking, which remained unconfirmed. I have provided documentation of the transactions for your verification. Your prompt assistance in processing this refund would be greatly appreciated. Should you require any additional information from me, please let me know. Thank you for your attention to this matter, and I look forward to your swift response regarding the refund. Best regards, F.M.

My travel with American Airways was delayed, which led to a reroute of my flight and baggage. The Record Locator number is ICHNOB, and my baggage tag number is AA [redacted] [redacted] [redacted]. The bag was meant to be rerouted via Flight QR [redacted] from Seattle to DOH on June 13, and then via Flight QR [redacted] from DOH to Manila on June 14. Needing to confirm the status of my bag quickly as I depart from Manila on JAL Flight JL746 on Friday, June 16. It has been delayed over 6 days, and despite being told it should reach my hotel on Thursday evening, I have not received it or any status update. Kindly advise on the baggage status.

Hello, my name is Tejaswini N. V. I am a student preparing to pursue a master's degree in the US in fall [redacted]. I have reviewed your website but still have a few questions. 1. As an international student traveling, are there any special privileges like free Wi-Fi, extra baggage allowance, or flight ticket discounts available? I would like to know what benefits students receive when choosing your airline. 2. I need clarification on the dimensions of baggage allowed on your airline, both for cabin and checked luggage. What are the maximum dimensions that must not be exceeded? 3. What documentation is required to prove that a passenger is a student, is it the I-20 form? If so, where should I submit this proof of being an international student? 4. Can a student carry a laptop bag and a handbag during travel, and if so, what are the weight restrictions for these items? I kindly request you to provide these details so I can proceed with booking a ticket. Thank you and have a great day.

Good morning, I am Ghada H. with Frequent Flyer Number [redacted]07. My Membership Number is [redacted]. I have a flight scheduled from Beirut to Austin via Doha and Dallas on June 30, [redacted], with confirmation number J8IL2O. Due to a change in my work schedule, I need to modify the first part of my journey. I would like to change my departure point to Dubai instead of Beirut, but continue with the rest of the itinerary as planned. I appreciate your assistance with this change. Best, Ghada

Hello, I was on a flight from Doha to Denpasar on May 11th, where we encountered severe turbulence. I hit the roof twice, bumped my head on the chair, and my partner cut his toe while I injured my finger. The flight was diverted to Bangkok for the night. I have been informed that I am not eligible for compensation. I was in Business Class, a first for us, and was looking forward to it, but the second crew members were terrible. They said there was no alcohol as they hadn't restocked, but when others complained, suddenly it appeared. I didn't receive the exceptional service the first crew provided, even when they were injured. They couldn't do enough for us, a real credit to Qatar Airways. The meals were just placed on the table without the same level of service as the first time. I am disappointed by the treatment from a top-class airline. If you can't assist, I will have to seek legal advice. I lost a day and a half of my holiday and have been in pain for a week. I believe any airline would want to offer assistance in such a situation. Sincerely, Samantha Costello, David Jennions

Dear Sir/Madam, I would like to address a concerning incident involving your Qatar Airways employee that affected my family of three on June 10, [redacted]. My husband purchased a one-way ticket to the Philippines with the intention of buying a return ticket later, as he was accompanying our 14-year-old son who was born in the Philippines and holds passports from both the Philippines and Norway. Despite having an authorization letter and valid documents, the Qatar Airways employee refused to accept them. When asked about the return ticket, my husband explained that we planned to buy it when I joined them the following month. Subsequently, my husband tried to purchase a return ticket on the spot, but the employee rejected it, citing it was over the 30-day restriction. My husband, who recently suffered a brain stroke, sought assistance as my elderly mother-in-law was also part of the journey and needed support. Unfortunately, the employee was unhelpful and my family missed their flight, leading to additional costs and emotional distress. We seek your assistance in this matter. Sincerely, Adelaida Ravn

I am seeking a full refund for the flight ticket with the number "[redacted][redacted]" from Lebanon to Canada and back. The booking was made through an agency, but a miscommunication led to an unintended reservation. This has left me unable to use the ticket, causing financial strain. I hope you can understand this situation was out of my hands, and I would appreciate your help in canceling the ticket with little or no penalty. A full refund would greatly ease the financial hardship I am facing due to this error.

I would like to express my appreciation for Qatar Airways. Their top-notch services and friendly staff from check-in to onboard have made them my preferred airline for family travel. However, during our Cochin to Dammam flight on June 28, [redacted], the lunch served was below expectations. I believe there is room for improvement in this regard. Thank you, Qatar Airways, for the overall great experience. - Joicee Verghese & Family

Hello, I am Dr. Abdelelah Alfarraj, a passenger with Qatar Airways. I flew on 10/7/[redacted] from Amman to Casablanca via Doha, with a return ticket scheduled for 14/7/[redacted] from Casablanca to Doha to Amman. I requested the Amman office to change my return destination to Dammam, for which I paid a $15 service fee. However, upon check-in for my Casablanca flight, I encountered issues with my ticket. Despite attempts to resolve the problem, the solutions offered did not cover the costs of a new ticket adequately. I have not confirmed the ticket cancellation, as I received an email requesting confirmation. Due to the error made by the Amman office, I find myself stranded in Casablanca without a return ticket. I had to cancel another ticket to Dammam via Saudia Arabian Airlines assuming the amendment was correctly made to Dammam. I seek to reinstate the amendment to Dammam or revert to my original return ticket to Amman on 14/7/[redacted]. Thank you.

Subject: Refund Request for Qatar Flight Booking [ OR9IK2 , OAVNGX ] Dear Qatar Customer Service Team, I am reaching out to request a refund for my upcoming flight owing to an unexpected family incident. My flight was booked with Qatar under the reference numbers [ OR9IK2 , OAVNGX ] for travel from [Bangalore] to [Munich] scheduled for [27th June [redacted]]. Unfortunately, I must cancel my journey due to the sudden passing of my father on the 23rd of June, [redacted]. This tragic event necessitates my immediate presence to manage funeral arrangements and support my family during this difficult time. Attached please find my father's death certificate confirming the unexpected circumstances prompting the cancellation of my travel plans. I sincerely appeal for your understanding and assistance in facilitating a full refund for my ticket. Although I have only received a partial refund of 60 Euros per person thus far, I am compelled to seek your urgent attention to this matter. I acknowledge that Qatar's refund policy is subject to specific terms; however, I respectfully urge you to make an exception considering the circumstances. Your prompt assistance in processing a full refund would be greatly appreciated.

Dear Mr. Akbar, I hope you are well. I am excited to share that I have booked a flight from Nagpur to Toronto with Qatar Airways (PNR-Q6ZTEN), eager to experience the economy class of the airline named the best airline of [redacted]. Previously, I have flown with Air Canada and their alliance partner Swiss Airlines from Mumbai to Toronto via Zurich. I am looking forward to a fantastic experience flying in Qatar Airways' Economy Class. While my ticket details mention the baggage allowance, there is no information regarding cabin baggage/carry-on baggage. I know that your alliance partner allows one standard article measuring 55x40x23 with no weight limit for carry-on baggage, along with a personal article like a laptop, handbag, or umbrella. Given the absence of specific details about carry-on baggage on my ticket, could you please confirm if I am entitled to the privilege of carrying a laptop and having no weight limit for my carry-on baggage, as allowed by your alliance partner? I eagerly await your response. Best regards, Chander Verma

Dear team, I recently flew with Qatar Airways from Sydney to Cairo and back in March. Overall, the service was excellent, but I would like to address a peculiar incident that occurred during the Doha-Cairo flight with the cabin crew. On Friday, March 3rd, on flight QR1303 departing at [redacted] and arriving at [redacted], there was an issue concerning a passenger's backpack. The passenger adjacent to me had a standard-sized backpack that could easily fit under the seat in front of her. She preferred to keep it at her feet, but the crew insisted it be stored in the overhead compartment. Although space was limited, they managed to stow it there. Oddly, another passenger across from us had a significantly larger bag that couldn't fit under the seat, yet the crew allowed her to keep it on her lap for the duration of the flight, which surprised us. It would be beneficial to remind the staff about the regulations regarding baggage storage during takeoff and landing. Best regards, Virginia M. Erina, NSW Australia