Qatar Airways Customer Service Issues

Dear Sir/Madam, I am Luna Paudel. I traveled from Kathmandu, Nepal to Cedar Rapids, Iowa on November 20, [redacted], and arrived on November 21, [redacted]. Unfortunately, one of my checked bags was not delivered. My ticket reference number is 2KL723 and the lost baggage tag number is [redacted]. I need my luggage urgently as it contains essential medication, Thanksgiving gifts, and interview formal attire. Due to the delay, I had to purchase a formal coat, top, and shoes costing $[redacted].64 for my interview today. I have attached the receipts for your review. I look forward to your prompt assistance. Best regards, Luna Paudel

I have received three emails notifying me that my flight has been canceled and advising me to reschedule through my travel agent. However, each time I contact my agent, they inform me that the flight is still scheduled and no changes are necessary. Could you please clarify whether I need to reschedule or if my booking is confirmed? Flight Reference: (PNR) JUQSTZ Booking under the name of P. Day Contact number: 0[redacted]18 Location: Brisbane, Queensland.

I recently booked a flight for two on Qatar Airways' website and provided my privilege club number. Unfortunately, the email linked to my privilege club account, which I set up years ago, is no longer in use, and I cannot recall any details about it. I attempted to update my email on the website but encountered issues. When I contacted customer service twice, they informed me that my name and date of birth did not match, and they were unhelpful in resolving my issue. Despite using the same personal information to purchase my tickets, I now cannot access my trip details on the website. I am at a loss on how to resolve this matter with Qatar Airways. Thank you.

Hello, I hope you are doing well. I booked a flight from Islamabad to Luton airport with E-ticket number [redacted][redacted]. My itinerary includes a bus/train journey from London Heathrow airport to Luton airport. However, I am unable to check in online. I have tried multiple times, but I keep getting an error saying "reservation by record locator not found." Please help me resolve this issue. Regards, Dr. F.N.

I am reaching out regarding a disappointing experience I had during my recent trip from Pune to New York via Delhi with Vistara. The ground staff in Pune misinformed me that my checked baggage would be delivered directly to New York. Upon arrival in New York, my baggage was nowhere to be found. Despite my brother's multiple attempts to contact you, there has been no response. As a navy worker about to embark on a 6-month sailing assignment without my belongings, the situation is extremely challenging. The lack of assistance and communication from your Pune airport staff has been frustrating. I urgently need my Skybags large suitcase in bluish purple. The staff member at Pune did not provide any baggage tags, making it difficult to track my luggage. It has been a month, and I have not received any updates. Please address this promptly. My confirmation number is 4ODSMU.

I am missing a piece of luggage from my flight QR729 on December 17, [redacted], from DOH to DFW. I spoke with the baggage staff at Dow airport, and they mentioned that my bag had arrived but could not be located, suggesting it may have been mistakenly taken by someone. No claim was filed, and I was given a phone number, [redacted], to follow up. I have attempted to contact them and left a message but have not received any updates. Any assistance would be greatly appreciated. If more information is required, please let me know.

I am writing to report the issue with my lost luggage. I have attempted to reach out to the provided number by Manchester airport, [redacted]7, however, it appears to be out of service. Despite reaching out to various other numbers given by your staff, I have not received any assistance. The live chat directed me to the luggage tracing site, but unfortunately, I was unable to upload a photo of my luggage due to file size limitations. My booking reference is VJ2ZMP, and upon my arrival in Manchester on 18th December via Doha, I was informed that my luggage was still in Doha and should have arrived later that day. Regrettably, it has not yet reached me, and I am in urgent need of the items inside for a crucial meeting in Geneva on 27th December. As a dedicated business class customer, I kindly request immediate contact via phone at [redacted][redacted] or email to coordinate the delivery of my luggage. I have also attached a photo of the bag for your reference.

Dear Sir/Madam, I want to extend my congratulations to Qatar for hosting an outstanding FIFA World Cup event that has garnered admiration worldwide. I am planning a trip to Toronto and possess a valid Tourist Visa until [redacted], which is stamped on my previous passport. I have since obtained a new passport as the old one was filled. I am seeking clarification on whether carrying both passports will ensure a seamless journey for me. I would greatly appreciate your prompt response. Best regards, Chetna B Shah

I have an unused return ticket with the following details: Booking reference: KF67NY 1. QR200 from Budapest to Doha on September 6th, [redacted] 2. QR970 from Doha to Ho Chi Minh City on September 7th, [redacted]. Initially, I requested a refund but opted to keep it open for future use as I was unsure of my return date to Vietnam. Now, I would like to utilize it as a return ticket. Can you please guide me on how to proceed with this? I have the cancellation confirmation email as evidence.

Dear Qatar Airways team, I am looking to book a flight from Frankfurt to Cape Town for my family with the following details: Departure on 11/01/23 and return on 11/28/23. I encountered an error message when entering passenger details stating that the character limit for adult and child names has been exceeded. The names I need to enter are: 1) Holger Andreas Exner (adult), 2) Mareike Gesa Exner (adult), 3) Isabella Kalea Exner (infant), and 4) Malia Amaya Exner (child). These names match their passports, so I am unsure where the issue lies. Thank you for your assistance.

Hello Team, I am inquiring about the suspension of my wife's air ticket on the 20th of December [redacted] for Flight QR [redacted] departing at 21:30. Ms. Koh Hui Chin was not allowed to board the plane as her ticket was suspended, and despite seeking assistance at the check-in counter, no reason was provided, and there was a lack of support from the Operation Manager in charge. This left my wife stranded at the airport, resulting in purchasing a new ticket at an additional cost. I kindly request an explanation for this incident. Your prompt attention to this matter is appreciated. Regards, Edmund Mobile: +65 [redacted]1

Hello, good evening. My name is Louis. I want to share an incident involving one of your staff in Lagos named Hope. The experience was extremely disappointing, and as a result, I have decided that I will not be choosing Qatar Airways for my future travels, nor will my family and friends. The situation with Hope, who refused to let me board with my backpack containing suya and gala, which I had brought for my wife, left me feeling frustrated and upset. I had to discard the items before she allowed me to proceed and nearly missed my flight. The way this was handled has left a lasting negative impression on me. I hope that this issue can be addressed to prevent others from encountering similar situations in the future. Thank you.

I am traveling from Kolkata, India to Toronto via Doha and Chicago on January 1st, [redacted]. Our flights are QR [redacted] from Kolkata to Doha, QR [redacted] from Doha to Chicago, and AC8914 from Chicago to Toronto. Our booking reference is [redacted]1. I had two checked bags, and Qatar Airways charged us [redacted] INR in Kolkata for an extra piece of baggage. The Qatar Airways agent in Kolkata explained that Qatar Airways doesn't charge for the 2nd checked bag, but Air Canada does, which is why the charge was applied. Air Canada mentioned that the maximum charge for an extra 2nd bag on an international flight is [redacted] Canadian dollars. I am confused and upset about the high fee for the 2nd bag on this long international journey. Kindly clarify what happened, and I am hopeful for a refund for this additional expense. Thank you, Ujjaini S.

I had a flight booked with Qatar Airways from Mumbai to Auckland for 16th Feb [redacted] at 6:10 pm. Unfortunately, the airline changed my itinerary to a flight departing at 4:35 am on 17th Feb [redacted], with a 14.5-hour layover in Doha. I have requested a new itinerary with a reasonable layover time or total travel time, closer to my original plan. Despite contacting the local reservations office multiple times, the service has been unsatisfactory, with calls being disconnected and denied supervisor access. I was told the change was due to a cancelled flight, but the same flight is still bookable on their website. I am not open to a refund as I have already made arrangements. Changing the itinerary now would be extremely inconvenient due to increased flight fares and existing commitments. I offered flexibility to travel on a different date or transit through Australia, even suggesting specific flights available through the Qatar app, but the executives were uncooperative.

Good evening, my name is Louis. I want to bring to your attention an incident involving one of your staff members in Lagos named Hope. Her actions have left me with a negative impression, causing me to vow never to fly with Qatar Airways again, and I have influenced my family and friends to do the same. It was distressing to encounter such treatment from someone employed by your airline. I found myself in a situation where she insisted I dispose of food items I had bought for my wife before allowing me to proceed. This experience resulted in me almost missing my flight, and I had to discard items that I had purchased with my own money just to obtain my boarding pass. The incident was deeply upsetting, and I am firm in my decision to avoid Qatar Airways in the future as long as this staff member remains employed there.

I filed a complaint on October 24th and again on December 2nd. According to DOT rules, a response should be received within 60 days but I have not heard anything. Despite making multiple complaints and escalations, there has been no response from Qatar Airways. I have escalated the matter to the DOT due to the lack of responsiveness. Upon arrival at Houston Airport, there was no Qatar Airways flight attendant at the gate, resulting in a delayed flight with no updates provided to passengers. This was our family's first international trip with 2 young children. The delay caused us to miss our layover in Doha, requiring rebooking on the next available flight. We experienced difficulties communicating with family and arranging transportation due to the unexpected delay. Subsequently, we were denied entry at Al Mourjan and faced challenges with charging devices, leading to additional stress and expenses. The multiple gate changes further added to our exhaustion and frustration. I am requesting compensation for the nearly 10-hour delay and the inconvenience caused to our family.

I am planning to book a flight with Qatar Airways from Europe, either from Belgium or Poland, to Hong Kong. However, I noticed that there is no information about the vaccination requirement for traveling to Hong Kong when searching for flights with other airlines. I believe it's important to clarify that the vaccination requirement only applies to non-residents and not Hong Kong residents. As a permanent resident of Hong Kong returning to the city, I want to ensure that Qatar Airways is aware of this distinction. Could you confirm that Hong Kong residents are not required to show proof of vaccination when boarding a flight to Hong Kong? Thank you in advance for your assistance.

Dear Sir, I am writing to express my disappointment with the service I have received on my travels with Qatar Airways. On my first international flight with your airline in December [redacted], I was told by phone customer service that I could bring three bags, but at the airport, I was only allowed to bring two, causing stress as a student traveling internationally for the first time. I have experienced issues with vegetarian meal requests on flights in February [redacted], May [redacted], and most recently today. Despite reserving an Asian vegetarian meal in advance for today's flight, it was not available, and the substitute offered was unsatisfactory. Crew members have also repeatedly offered eggs despite my dietary restrictions. Attempts to seek help via Twitter and the website's help section have not been fruitful. I expect a resolution to these recurring problems as they have inconvenienced me greatly. I urge you to address these issues promptly for the benefit of all passengers. Sincerely, Bhavani S.

Currently in Buenos Aires, we experienced a 5-hour flight delay from Doha to Sao Paulo, resulting in a missed connection to Buenos Aires, which was then delayed by 22 hours. We managed to board an Ethiopian Airlines flight to Buenos Aires only to discover our luggage did not arrive with us. The uncertainty of the luggage's whereabouts - whether it's still with Qatar Airways, Latam Airlines, or Ethiopian Airlines - has left us stranded at EZE airport without a clear timeline of when we can expect to receive our belongings. The lack of communication and assistance regarding our missing baggage has been frustrating.

To whom it may concern, My name is Mary Angelin G. and I have a booking reference under 6RHKFR. I am a customer traveling round trip from Malaysia to Cape Town, departing on January 6th and returning on January 17th, with a transit flight in Doha each way. Due to a foot injury, I require wheelchair assistance. I have paid for extra legroom seats for my round trip with Qatar Airways. However, on my flight from Doha to Cape Town on January 6th, I did not receive the extra legroom I paid for. I was assigned seat 11H, causing me discomfort during the 10-hour flight. I have heard great things about Qatar Airways and this is my first experience flying with you. For my return flight on January 17th from Cape Town to Doha, I have also paid for extra legroom in seat 17H. I hope to avoid a repeat of the seating issue from my previous flight. I kindly request reimbursement for the January 6th payment for the unfulfilled extra legroom seat and a proper seat assignment for my flight on January 17th. I would appreciate a prompt resolution to this matter as I am currently in South Africa. Attached are the payment proofs for both trips. Thank you for your attention to this issue and I eagerly await your response via email. Yours sincerely, Mary Angelin G.