Qatar Airways Customer Service Issues

I recently returned from South Africa but faced an issue with the airport authorities preventing me from entering. I was traveling with Qatar Airways without return tickets. The authorities insisted on using Qatar Airways for my return journey, withholding my passport until the ticket was purchased. I complied and paid Rs.[redacted]/- as an EMD #[redacted][redacted] on 30.07.[redacted], requesting a waiver for the remaining amount. Later, I was asked to bring Rs.[redacted] more to retrieve my passport at the Qatar Airways office in Sialkot. Despite attempting to negotiate, the staff behaved unprofessionally, demanding an increased total of Rs.[redacted]. After multiple visits, the situation remains unresolved. We seek assistance with retrieving the passport, as the staff, particularly Khawar, have been disrespectful and uncooperative during our visits. Previous complaints have yielded no response. Your help to resolve this matter promptly would be greatly appreciated.

I have just drafted an email detailing the situation I was planning to send. Due to a 24-hour delay on my flight from Jakarta to Paris on August 11th, my entire journey with my dog was disrupted. The subsequent 12-hour delay and lack of assistance from the staff made this trip stressful and costly, as it extended to 5 days instead of the planned 2-day trip. I had meticulously organized accommodations, transportation, and the necessary pet requirements for entering the UK. However, the unexpected delay led to additional expenses, missed work, and accommodation challenges in Jakarta. Despite the setbacks, I managed to secure a hotel and rearrange my travel plans, even though I lost money on unused reservations. The experience was disheartening, particularly the lack of care from the airline staff, causing immense stress in a foreign country. The detailed itinerary changes illustrate the significant impact of the flight delay on my journey.

Hello, I am seeking help regarding my experience with Qatar Airways flight QR841 on July 9th, which was delayed. I'm frustrated by the lack of communication about the delay and the reason provided for my insurance claim. Despite my attempts to contact Qatar Airways and waiting over a month, I have yet to receive a response for my insurance claim. The airline, claiming to be the best, only offered me a €6 food voucher for a 23-hour delay. Not only did the delay affect my subsequent flight, resulting in the loss of my ticket money and the need to purchase a new ticket, but I am also disappointed by the lack of satisfactory compensation or communication. I am still waiting for a written explanation for the delay to proceed with my insurance claim. The overall customer service experience has left me dissatisfied and I hope to receive a proper response soon. Best regards, Andra T.

My flight from Dhaka, Bangladesh to Cairo, Egypt on the 14th of May [redacted] was complex due to a delay with the airline. During transit in Doha, Qatar, I was put on another flight to Cairo without my luggage. Upon arrival at Cairo airport, I had to reach out to the Cairo Aviation Authority for assistance. Unfortunately, my ship to Sokhna port, where I needed to join the vessel EA Blue Nile, had already departed for Jeddah, Saudi Arabia when my luggage finally arrived in Cairo. Despite requesting Qatar Airways to send my luggage to Jeddah, they only managed to do so after my vessel had left for Port Sudan on the 25th of May. The local agent in Jeddah tried to locate my luggage without success, which has left me frustrated as I am still onboard without any means of communication like WhatsApp. I would appreciate assistance in obtaining the correct WhatsApp contact to facilitate the return of my missing luggage.

Subject: Flight Delay Compensation Request - Case CAS-[redacted]-P9P2D7 I am reaching out regarding the ongoing issue with my disrupted travel plans due to the delay of Qatar Airways flight QR012 from LHR to DOH on August 10. This delay caused me to miss my connecting flight QR818 from DOH to HKG, resulting in a 27-hour delay in returning to Hong Kong. As a direct result of Qatar Airways' delay, I incurred the following expenses: 1. Additional PCR test in BKK: Baht4,[redacted] 2. Cancellation fee for quarantine hotel booking in HKG: HK$5,[redacted] Had it not been for the flight delay, I would not have needed to take another PCR test in BKK, faced the cancellation of my hotel booking without a refund, or incurred additional expenses to book a new quarantine hotel. It is imperative for Qatar Airways, as a reputable airline, to take responsibility for these unforeseen costs. According to Qatar Airways' commitment to respond to customer inquiries within 5 days, I am eagerly awaiting a prompt and satisfactory resolution to this matter. Please reach out to me at [redacted] or [redacted]9 at your earliest convenience. Thank you for your attention to this issue. Best regards, C.H. Ho

On August 26, [redacted], I booked a one-way ticket from Sharjah to Bangkok with a layover in Doha for my vacation. However, upon arrival at Bangkok airport, I discovered that my bag containing all my essentials was missing. Despite inquiring with the airport staff, they could not provide me with any information on its whereabouts. Without my belongings, including clothes, personal items, medication for panic attacks, and more, I had to cancel my vacation and book a return ticket to Sharjah for August 31, [redacted]. Although my bag was located and returned on August 30, [redacted], it was too late to salvage my trip, and I was left in a distressed state. The entire experience caused significant distress and inconvenience. I hope to understand why this happened and who should be held accountable for the mishap, as well as seek compensation for the lost time, money, and disrupted vacation plans due to Qatar Airways' mistake, making it the worst vacation experience I have ever had.

On 08/26/[redacted], I made a booking for a one-way flight from Sharjah to Bangkok via Doha for my vacation. Upon arrival at Bangkok airport, I was shocked to discover that my luggage, containing all my essentials for the trip, was missing. Despite inquiring with the airport staff, there was no definite timeline on when it would be found. As a result, I had to endure the inconvenience of starting my vacation without my belongings, including clothes, toiletries, medications, and personal items due to my panic attacks, which require timely medication. This unfortunate situation led me to cut my vacation short and book an earlier return flight to Sharjah on 08/31/[redacted], as I couldn't enjoy my stay without my belongings. Although my bag eventually arrived on 08/30/[redacted], it was too late, and I was already in a distressed state. It was a disappointing experience, and I felt let down choosing Qatar Airways for my journey.

I am Jubymol Joy. I recently traveled from Kochi to Dublin with my 66-year-old mother and 6-year-old son. Unfortunately, our two bags have gone missing. I filed a complaint at Dublin airport, and they assured me that the bags would be delivered to my home the next day. However, it's been over a week, and I am still waiting for my bags. Inside, there are essential items such as my mother's medications, my son's clothes, and important documents. I have been trying to contact the provided number, but no one is responding. This experience with Qatar Airways has been the first time I encountered such a problem in my international travels since [redacted]. It's crucial for me to get our belongings back, especially since my mother and son are visiting Ireland for the first time. I hope for a swift resolution and better communication from Qatar Airways. Here are my details: Haqiba file ref DUB[redacted] AND DUB[redacted]. Flight: QR0517, QR0017 Ticket Number: [redacted][redacted] Tag Number: QR653596 AND QR653594 Thank you for your attention to this matter. Sincerely, Jubymol Joy

Hello, I experienced a delay on my flight QR [redacted] from Doha to DFW on Sept 4, causing me to miss my connecting flight to Des Moines. The airport agent arranged a hotel stay and rebooked my flight for the next day. They mentioned that taxi fare to and from the hotel, as well as food expenses, would be reimbursed if receipts are kept. I was informed that reimbursement could be claimed online through the Qatar Airways website. Can you please provide detailed instructions on where to navigate to proceed with the reimbursement process? Thank you, B. Pokharel

I flew from Lahore to Doha to Budapest on September 3, [redacted], with Qatar Airways. Unfortunately, I missed my connecting flight in Doha to Budapest, and my luggage was left behind. I was able to reach Budapest on a different flight with Turkish Airlines, but my luggage weighs 30 kg, exceeding Turkish Airlines' 25 kg limit. Qatar Airways assured me at the airport in Doha that they would transport my luggage to Budapest by September 5th and tagged my bags to my boarding pass. Despite multiple visits to Budapest Airport and numerous emails, my luggage has not arrived yet. I am concerned and eager to resolve this issue promptly. Any help in retrieving my valuable belongings would be greatly appreciated. Thank you.

Subject: Assistance Needed for Refund Request Due to Visa Issue Regarding Booking Reference: MTF8VI Ticket Number: [redacted][redacted] Travel Date: 09/10/22 Passengers: 1. Ms. Farah A. 2. Miss Ameera E. I am facing challenges with my Indian Visa application, which has caused a delay due to appointment unavailability. This issue prevents me from traveling to India to support my daughter participating in the under 17 FIFA Women's World Cup for Morocco. Regrettably, I will not be able to make my scheduled flight. I humbly request your assistance in processing a refund for my flight expenses, as this situation is beyond my control. I can provide documentation of my visa application status and my daughter's participation in the World Cup scheduled from October 11th to October 30th, [redacted]. Your help in this matter would be greatly appreciated.

Subject: URGENT: Flight Change Request I, T.Q. Mai, an exchange student from Vietnam, urgently need to adjust my flight departing for Noi Bai Airport in Hanoi today at 16:05 (Sunday, 2nd October, [redacted]) under booking Reference: 6OIN2R. Time is of the essence because my visa expires tomorrow (Monday, 3rd October [redacted]), and I am unable to afford a new ticket on short notice. This situation was unforeseen. Upon arrival at the airport, I struggled to locate the correct terminal and missed my flight after unsuccessful attempts seeking assistance from airport staff and finding the Qatar ticket office closed. Your prompt support in this matter is greatly appreciated.

Subject: Concerns Regarding Qatar Airways Travel Experience To the Manager/Supervisor/Director, I am writing to express my disappointment with the lack of options provided to transit passengers on long-haul flights during the upcoming World Cup event. Despite choosing Qatar Airways for its reputation as a COVID-safe airline that prioritizes customer health, I encountered difficulties as a transit passenger in Doha during a 26-hour layover. The inability to exit the airport without World Cup tickets left me feeling like a "prisoner," with limited access to fresh air and overcrowded paid lounges as the only alternative. Despite reaching out for support through chat services, I was met with unhelpful responses and felt disregarded. Given the high costs of the flight and the current pandemic situation, I believe Qatar Airways should consider providing complimentary vouchers or alternative solutions for transit passengers facing long layovers. I have been a loyal customer of Qatar Airways since [redacted] and have previously enjoyed flying with your airline. However, the lack of consideration for passengers' well-being and safety during extended layovers is concerning and disappointing. I plan to raise these issues with relevant health and safety authorities and consumer rights organizations. In conclusion, I urge Qatar Airways to address these issues promptly to ensure a more satisfactory and safe travel experience for all passengers, regardless of their purpose for visiting Qatar. Sincerely, [Initials]

In [redacted], due to the COVID-19 outbreak, I was issued voucher [redacted][redacted]. I attempted to use it for a flight to Bali this year but was informed it is invalid. I have reached out via hotline and email but have not received a response. The €[redacted] voucher should still be valid under German law, especially since flights to Bali are still running. I am seeking a refund or a voucher extension for an additional year. I anticipate a resolution within the next 10 days. Thank you.

I've arranged and paid for two round-trip flights from Kuala Lumpur to/from London Heathrow via Doha. The airline canceled my booking due to operational reasons and offered a flexible rebooking policy or a refund with no penalties. The email notification detailed the canceled flights and provided options for rebooking or refunds. The message suggested managing the booking online, but when I tried, I was directed to a non-existent live chat support feature. This contradictory information has left me feeling confused, anxious, and stressed. I seek guidance and clarification on how to proceed with changing my flight or obtaining a refund.

I want to express my appreciation to Qatar Airways for their exceptional service. They are, in my opinion, the best airline. While I usually do not like to complain, providing feedback can be helpful for future improvements. Here is what happened: I flew from Bangkok to the United States on October 17, [redacted], but unfortunately, my luggage did not make it with me. My bags contained important medication and all my clothes. Living four hours away from the airport made this situation more challenging. The Qatar Airways representative could not give me a definite answer on when my bags would be delivered, leading me to buy new clothes and spend time and money traveling back and forth to the airport. This experience was tiring, but I still value Qatar Airways and plan to fly with them again. I hope this feedback can help prevent similar issues in the future. Thank you. J.B.

Booking Reference: MUDER6 James A Donnelly I need to change my flight QR 20 and QR [redacted] on October 30 to late November due to my inability to make the original flight. The customer service team offered me a flight to Brisbane with a 19-hour layover in Doha, but there are no available hotels. As a 78-year-old, I am uncomfortable with such a long layover. I requested a flight via Doha and Perth with more reasonable layovers, but they couldn't provide a price or make the change. I inquired about a refund, and was informed of a $[redacted] American charge, but the refund amount remains unknown. I am disappointed by the customer service experience and likely won't fly with Qatar again unless these issues are resolved satisfactorily. I've been trying to resolve this matter for several days in case I have to cancel.

Hello, I wanted to inform you that my flight scheduled for November 20th from Baghdad to Stockholm has been unexpectedly cancelled. My booking reference is KEKFTT and my ticket number is [redacted][redacted], under the last name ALHAMID. I am looking to change my travel date to another day in November, but I am only being given the options to refund or cancel the flight, which I prefer not to do. Could you please provide me with the necessary information to change my flight to another day in November? I would appreciate it if you could send me the details via email to [redacted] or reach out to me at +[redacted] 45 [redacted]. Thank you for your attention and assistance. Best regards, A. Alhamid

I purchased 3 tickets with seat assignments from Doha to Abu Dhabi for May 21, [redacted]. We later changed our return flight to June 8, [redacted], and now the seats are missing on the updated e-tickets with the same reservation number. Despite contacting the airline via email, the responses provided non-working telephone numbers. one of which is +1 [redacted], and another number +1 [redacted], where we were redirected but faced a language barrier. Your assistance is appreciated since the flight is scheduled for November 17 from Doha.

Hello, I hope you are well. I am Unaiti Jaime with booking reference [redacted]8. I purchased a flight ticket from Maputo to Malaysia on October 25th and Malaysia to Maputo on November 18th. However, on November 7th, I received an email informing me of changes to my flight schedule. The updated itinerary now ends in Johannesburg instead of Maputo. I am seeking a refund to cover the ticket from Johannesburg to Maputo. I have attempted to resolve this matter through online chat and phone calls with no success. The online chat queues have been lengthy, and the phone line disconnects after long waits. Since my return trip is next week, I am contacting you by email in the hopes of resolving this issue promptly. Thank you.