Qatar Airways Customer Service Issues

To whom it may concern, I am reaching out regarding my recent journey from Malaysia to Cape Town with Qatar Airways, departing on January 6th and returning on January 17th. I had booked a round trip with a transit flight in Doha in advance, and due to a foot injury, I required wheelchair assistance. Despite purchasing seats with extra spacing and fully paying for my trip, on the flight from Doha to Cape Town on January 6th, I did not receive the extra legroom I had paid for and confirmed (in seat 11H). This experience was disappointing as I needed the additional space for comfort due to my foot injury. I have heard positive reviews about Qatar Airways' service but was let down during my first experience with you. I have also paid for extra legroom for my return journey from Cape Town to Doha on January 17th (seat 17H), and I hope to not encounter the same issue again. I kindly request a reimbursement for the unfulfilled extra spacing on January 6th and a proper seat assignment for my upcoming flight on January 17th. I seek a prompt resolution to this matter to avoid escalating it formally. I appreciate your cooperation and look forward to hearing from you via email as I am currently in South Africa without phone access. I have attached payment proofs for both trips. Thank you for your attention and understanding. Sincerely, Mary Angelin Gnanapiragasam

Dear Sir or Madam, After unexpected events, I am reaching out in this manner. On the 3rd of December [redacted], I flew to Phuket via Qatar with Qatar Airways. With over 6 hours of delay from Munich Airport, I missed my connecting flight in Qatar. I had to wait for additional hours. I am frustrated because even though the airline sent my friend a refund form, I have been ignored for weeks. I am entitled to compensation for this inconvenience for legal reasons. Either Qatar Airways takes my request seriously and finally responds to me, or I will be forced to take legal action against them. Thank you, A.Z.

Dear Qatar Airways Team, I hope this message reaches you well. I am reaching out to ask for assistance in organizing a complimentary transit hotel stay and tour for my companion and me. We are two South African students transiting in Doha for 19 hours and 5 minutes en route to New Delhi from Medina, Saudi Arabia. Given the lengthy layover, having a comfortable place to relax and freshen up before our next flight would be greatly valued. Considering it is Ramadan and we will be fasting, having access to a transit hotel would allow us to have a private and convenient space to rest, freshen up, and observe our religious practices. As students on a tight budget, the expenses of accommodations and a tour during our transit would be challenging for us. Your generous support in this matter would be sincerely appreciated and enhance our travel journey. We are interested in exploring Doha's main attractions and would be thankful if a tour could be arranged for us during our stay. Our arrival in Doha is scheduled for 06 April [redacted] at 06:55 on flight QR1175, and we will be departing for New Delhi on 07 April [redacted] at 02:00 on flight QR4780. Please advise us if there are any specific requirements to fulfill to benefit from this opportunity. Thank you for your attention to this request. I anticipate your prompt response. Warm regards, Abdur Rahmaan B. Abdullah B. [redacted] +27 64 [redacted] South Africa

Dear Sir, I am Meera Suresh. On February 3, [redacted], at 3:50 AM, I boarded your flight from Bangalore. Upon reaching Doha, I experienced palpitations and high blood pressure, leading to my admission to Al Waqar Hospital for medical tests and treatment after visiting the airport clinic. Unfortunately, I was unable to proceed with my journey to Philadelphia, USA. I hereby request a refund for my Doha to Philadelphia flight charges and the return ticket expenses. Here are my details: Name: Meera Suresh Passport No: N[redacted] Flight Doha to Philadelphia: QR [redacted] Flight Philadelphia to Doha: QR [redacted] I urge you to verify my medical records at Al Waqar Hospital and facilitate the refund process accordingly. Warm regards, Meera Suresh [redacted] Bangalore, India

I lost my luggage at Manila Airport on Flight Q934 from Doha at 7 AM. I have filled out the lost luggage form, but I have not received the reference number to track it as promised. I was assured it would be on the next flight to Manila and then to Coron today for me to collect tonight. I am currently in Coron for 3 days, then heading to Palawan and finally Cebu. The lost bag contains all my belongings. I have tried calling with no response. I urgently need an update. You can contact me by phone or text at [redacted]8 or via email. The bag is a black 75-litre camping backpack with a 3D Bohol tag. The airport tag is [redacted] under the name Nariman Ashour. My booking reference is NJOMLK, and I came from Cairo to Doha to Manila on flight Q934.

I flew from London on January 13th, [redacted], and unfortunately sustained injuries due to Qatar Airline's negligence. I have been hospitalized and diagnosed with whiplash and cervical spine injuries. Despite several emails sent to Qatar, they have shown no empathy or care by not responding. I have obtained legal advice and am reaching out once more for Qatar to address this issue. I can provide all necessary medical reports and bills. Qatar claims to be 5-star, but their lack of customer care raises doubts. If I don't hear back soon, I may share my experience widely online and engage my legal team to pursue this matter with costs. Contact number: [redacted], Email: [redacted].

Dear Sir/Madam, I am Hamida Sultan Rahemani. I had booked a ticket from India to Africa, but due to some reasons, I couldn't make the trip. I have been requesting a refund for my ticket for over six months now, but unfortunately, I haven't received any response from your end. Despite several attempts to contact customer service, they keep mentioning issues with processing the refund due to a card change. I provided all necessary details but there has been no progress. I kindly request for the refund to be processed promptly; otherwise, I will have to escalate this matter further. The ticket details are as follows: Ticket Booking Reference: [redacted] Ticket Number: MTZCDQ I hope for a positive resolution this time.

Hello, my name is Chandra K. Gurung. I received an email from Qatar Airways about my delayed baggage settlement on February 16th. Unfortunately, I couldn't respond promptly due to my cousin's wedding. When I tried to email Qatar Baggage Services on February 20th, the system indicated the session had expired. How can I proceed with claiming my settlement now?

My wife and I have a booking, Reference N3P3W8, for a return journey from London Heathrow to Goa, India. We completed our outward flight on September 27/28, [redacted]. However, the return flight from Goa to Doha, QR523 on April 26, [redacted], is missing from our itinerary. I received an email from Qatar Airways on June 15, [redacted], which included this leg of the journey. Can you please assist in adding this flight back to our booking? Thank you.

Qatar Airways mi ha notificato che hanno anticipato il mio volo, prolungando l'attesa per lo scalo a Doha. Sul sito, posso modificare il mio volo e anticipare la coincidenza per Roma. Purtroppo, quando clicco sul pulsante per farlo, non riesco a collegarmi al server. Ho cercato di contattare l'assistenza clienti, ma il tasto per l'italiano mi dice che non ci sono operatori disponibili. Visto il problema di contattare la compagnia, cosa posso fare per risolvere la situazione?

I made a booking through CheapOair for Vetuta Dascaliuc but unfortunately, there was a mistake in the ticket arrangements. The return ticket I received has the departure airport different from the arrival airport in Turkey. Ideally, I wanted to depart from and return to Istanbul Sabiha Gokcen International Airport to avoid a longer trip from where I am staying. The purpose of my trip is to have surgery on my foot, while my husband will be visiting relatives on the same flight to Turkey. The travel agent is asking for a hefty fee of $[redacted] USD to make the necessary changes, which is not feasible for me as my reason for choosing Turkey for the surgery was cost-effectiveness. Furthermore, there was an oversight in my requested travel date of August 10, which they are willing to adjust for an additional fee. The total charges are already exceeding what other airlines like Qatar would require, making the situation more challenging for me financially.

Good afternoon, My name is Gabriel, and I am from Nigeria. I traveled from Nigeria to Iran to play football, and I have completed my mission in Iran. Now, I want to return to my country. I have a return ticket scheduled for July, but I urgently need to change the date because I am facing difficulties in Iran. My family and I here have been unsuccessful in reaching the agent who booked my ticket. I am struggling to afford food here and really need to return home. Your assistance in rescheduling my ticket would be greatly appreciated. Thank you.

Subject: Lost Luggage Assistance My name is Mr. B.A. Amer, an Algerian national, serving as the General Manager of the Arabic Center of Earthquakes Prevention and Natural Disasters. I am reaching out regarding my recent trip from Algiers, Algeria, to Bali, Indonesia. During my journey, my luggage went missing upon arrival in Bali on July 22, [redacted]. I had a multi-leg itinerary: - Air Algeria from Algiers to Cairo on July 20, [redacted]. - Qatar Airways from Cairo to Doha on July 21, [redacted]. - Qatar Airways from Doha to Jakarta on the same day. - Batik Airline from Jakarta to Bali on July 22, [redacted]. Despite confirming with Air Algeria that my luggage should reach Bali, it did not. I have provided all the necessary details via email since July [redacted], but have not received any response from Customer Service. I seek your guidance on how to proceed with locating my missing luggage.

Subject: Lost Luggage Query Name: Mr. B.A. Amer Nationality: Algerian Occupation: General Manager of the Arabic Center for Earthquake Prevention and Natural Disasters I recently traveled from Algiers, Algeria, to Bali, Indonesia, following this itinerary: - Departure from Algiers to Cairo, Egypt, with Air Algeria on July 20, [redacted]. - Transit flight from Cairo to Doha with Qatar Airways on July 21, [redacted]. - Continued journey from Doha to Jakarta on the same date with Qatar Airways. - Final domestic flight from Jakarta to Bali with Batik Airline on July 22, [redacted]. Upon arrival in Bali, my luggage was missing. I had specifically requested with Air Algeria to ensure it was delivered to Bali. Despite reaching out via email since July [redacted], I have not received any response from the Customer Service team. I would appreciate any guidance on how to proceed in this situation.

Hello, I encountered a significant issue with Qatar Airways on March 7, [redacted]. My QR e-booking was under QXTCTQ for Pierangelo Chincoli. I was supposed to depart from Bangkok on April 7, [redacted], but faced an urgent situation in Italy, requiring me to return immediately. Upon visiting the Qatar office in Bangkok on March 7, I requested assistance to depart earlier. Unfortunately, I was informed that the 19:30 flight was full, and even inquired about a business class upgrade by covering the fare difference, but no options were available until March 12, and only to Rome or Barcelona. The representatives were unhelpful in their approach, prompting me to seek alternatives. I visited Emirates, where they initially stated the 20:45 Milan flight was full but managed to secure a seat for me within 30 minutes. I would greatly appreciate it if Qatar Airways could recognize the urgency of my situation and consider making a goodwill gesture towards me. Thank you for your attention to this matter. Best regards, Pierangelo Chincoli

I am disappointed with CheapOair's handling of my return flight booking with Qatar Airways. There was a mistake made in booking my flight from Istanbul airport instead of Istanbul SAW. When I reached out to Qatar Airways to rectify the departure airport, they advised that only CheapOair could make the necessary changes. After contacting CheapOair, they requested $[redacted] USD (300AUD) to make the changes. Additionally, they arranged a 10-hour layover for both myself and my husband on the way to Turkey. To add to the inconvenience, my return date was changed from August 12 to September 11 without my consent. When they emailed me about the change, I was given the option to ACCEPT or cancel the flight, which is unacceptable as I need to be back in Melbourne on August 12. This situation has caused me a lot of distress, especially because I have mobility issues and will be traveling to Turkey for a medical procedure. It is frustrating that Qatar Airways informed me that only CheapOair can modify the booking, yet both airlines have made arbitrary changes without considering my needs. This unilateral decision-making process by Qatar and CheapOair needs to be brought to the attention of the public.

Our flight from Thailand was delayed for three hours. Upon arrival in Qatar (Doha), we were not allowed on our connecting flight because it departed just 5 minutes before we landed. We were taken to a very cold and dirty hotel, served cheap and tasteless food. We spent 9 hours in Doha, then boarded an A320 Airbus to Istanbul, where we had a 5-hour layover before heading to Moscow. Instead of landing at Sheremetyevo airport, we were sent to Domodedovo, which is on the other side of Moscow from our home. The Turkish airlines did not provide any food, the flight attendants were unfriendly, the seats did not recline, making it impossible to sleep. We finally arrived home at 9:00 PM on March 13, when we were supposed to land 24 hours earlier at 9:20 PM on March 12. We spent a lot of money on food, taxis, and water. Also, two of our suitcases were damaged.

On the 25th of March, I flew out of Manchester Airport with 7 luggage bags but was only given 6 luggage tags. One of my bags is now missing, and I am uncertain if it remained in Manchester or during my connecting flights to Doha and Islamabad. I have reached out to both Qatar Airlines and Manchester Airport without success. I am unable to contact Doha to inquire about my suitcase. Please assist me with this issue via email, as all my clothing is in that missing bag. Thank you.

I am having trouble reaching the contact numbers listed for Qatar. I am interested in receiving a quote for the following flights: 1. Business class flight for one person from Windhoek, Namibia to Beijing, China departing on May 6, [redacted], and returning from Beijing on May 13, [redacted]. 2. Business class flight for one person from Windhoek, Namibia to Hong Kong departing on May 6, [redacted], and returning from Hong Kong on May 13, [redacted]. 3. Business class flight for one person from Beijing, China to Windhoek, Namibia departing on May 14, [redacted], and arriving in Windhoek on May 17, [redacted]. Please contact Clarisa at [redacted] Thank you.

I purchased a ticket last September to fly to Dubai with my daughter through Qatar Airways. Due to my country's ban from entering Dubai, I contacted Qatar Airways customer service to discuss my options. The representative advised me to keep my ticket open, valid for a year. Now, after six months with no changes in the ban, I am considering using my ticket to go to Doha instead of Dubai. The ticket route is from Abuja to Doha and then Doha to Dubai. As Dubai is still off-limits, I am wondering if I can use the ticket for a trip to Doha and back to Nigeria instead.