Publisher's Clearing House Customer Service Issues

I have been playing since the beginning, and I had one order that I have not received yet. I received repeated notifications until I felt compelled to purchase another item, but I did not receive any information about that order. I feel like I have wasted a lot of time being pushed to place orders. The rules clearly state that there is no obligation to make a purchase, but I have been told that I need to add another order to be eligible for prizes. This situation is concerning me, and it seems unfair.

I'm facing issues accessing the site due to hackers, and I keep getting redirected to the PCH truck page. I've tried several times and followed your instructions, but I can't perform searches. The hackers draining my phone's battery, forcing me to recharge hourly. I'll attempt again at home, but may need to factory reset my phone, losing all my apps. Hopefully, that resolves the problem. Sincerely, V. Boutwell.

I am currently having trouble downloading anything on my phone. I'm attempting to follow your instructions, but hackers keep interfering. I can't reach Best Buy to remove them. I appreciate your understanding as I'm doing my best to fix this as soon as possible. I am currently reliant on others for transportation. Thank you for understanding.

I have encountered an issue with entering my daily PCH sweepstakes due to an error with my customer ID number. When prompted to enter the last four digits, [redacted] is not recognized, leading to multiple failed attempts. Eventually, I input my full customer ID number, [redacted]2, and it is accepted, even though the last four digits remain [redacted]. It is frustrating to go through this process every night. Please ensure that my phone number ([redacted]) is correctly linked to ID number [redacted] in your records to avoid this inconvenience. Thank you for your attention to this matter.

Good evening, I would like to report a concerning issue with my recent order. Upon receiving the package, I discovered small bugs in both the tin and the contents of the item. I took immediate action to dispose of the contaminated product and would like to know if it needs to be returned. I refuse to pay for an unacceptable item and kindly request a refund of $19.94. The details of my order are as follows: Order No. 3[redacted] [redacted], Customer ID [redacted] [redacted], and Item # 54919X Pecan Mix 8oz. Your prompt attention to this matter is greatly appreciated. Thank you.

I received a call today from someone claiming to be from PCH, stating I won a Mercedes Benz. The caller, Deborah Holland, instructed me to purchase a "One Vanilla" Visa card and load $[redacted]. Mistakenly, I bought a MyVanilla Visa card, but upon correction from the caller, I tried to find the correct type with no success. Eventually, a store employee warned me it was a scam as others had fallen for it before. Despite a promised callback at 3:30 pm, I never heard back. I have their contact number if needed. Seeking clarification on whether this was indeed a scam. Thank you, Judith D. from Camas, WA.

I recently updated my email address due to being hacked on Monday, the 17th. I've been a loyal PCH player for over four years and have amassed over [redacted] million tokens. After changing my email and updating my information, PCH assured me that my tokens would be transferred to my new email. Unfortunately, this transfer did not occur as promised. I kindly request for my [redacted] million tokens to be moved from [redacted] to [redacted] I've lost my VIP status along with its associated benefits, and it's disheartening to start over. Winning is significant to me, and I seek your assistance in resolving this issue promptly. Thank you for your attention to this matter. Sincerely, Donna Vaughn Customer ID# [redacted]4.

I recently received a notice from D. Holland on Friday at 5pm, dated for the previous Wednesday, which was confusing. When I contacted PCH at 1-[redacted] on Saturday, I encountered technical issues and unhelpful service from Val. The lack of assistance continued on Monday with long wait times and call disconnections. I felt disappointed about missing out on a chance to win $7,[redacted] a week due to these challenges. My wife, Angela, also had a negative experience with their customer service. It would have been better if they had allowed me to provide the activation code and participate in the contest.

I am repeatedly receiving shipments of live plants from PCH, and it has become excessive. I initially may have chosen to receive a couple of live plants, but now I am inundated with multiple boxes. I live in a condominium and do not have the space or need for continuous live plant deliveries. I am requesting PCH to discontinue the recurring shipments of live plants immediately.

Order Number: [redacted]04 Customer ID: [redacted]2 I recently purchased the ArmorAll HD Dashboard Camera, and I regret to report that the suction mount has broken. Despite the reasonable price, without a functioning mount, the camera cannot stay in place. I feel disappointed as I had to separately purchase a 32 GB micro SD card, an accessory I assumed would be included. This additional cost of $24 brings my total investment in the faulty ArmorAll HD Camera to over $51. After researching further, I discovered a better offer on Amazon for a HD camera with a [redacted]-degree angle, included HD card, and dual-port charger, which appears more user-friendly than the ArmorAll camera. For $59, the Aukey Dash Cam on Amazon seems to outperform the ArmorAll camera in every aspect. I kindly request a refund for the ArmorAll HD Camera and would appreciate it if the product could be returned. I am disheartened by the lack of sufficient information provided about the need for a separate purchase of a micro SD card. Sincerely, John R.

I received two unexpected orders, one arrived today and another is on the way. Recently I got a late payment notice for something I never received, but after contacting customer service, they acknowledged the error and promised to send the item promptly. However, I am now receiving notifications for items I did not order. I urgently need to speak to a representative to correct these mistakes. My phone number is [redacted]. I am worried that these mix-ups may affect my original orders, although I have been satisfied with the timely delivery and quality of the products so far. I hope these issues can be resolved quickly.

Hello, I need assistance with a couple of issues. Firstly, upon checking my online account, I discovered that some payments I made by check were not processed, resulting in a balance of $[redacted]. Moreover, I have not received items I ordered - a screwdriver, lilac bushes, and a battery tester. Could you track these for me, as I am yet to receive them? Secondly, I wish to make a partial payment of $25 or $30 towards my balance, but I am unsure how to do so on the website. I was unaware my checks were not reaching you, leading to the high balance, and I cannot pay the full amount currently. I will call tomorrow, but felt it necessary to reach out tonight. Thank you for your attention. If needed, you can contact me at [redacted]. Thank you for your assistance. Have a pleasant day.

I have encountered a recurring issue where I am unable to submit my entries due to an error. The problem arises when entering my birth date, as after completing all required information, the submission fails to recognize the birthday I entered. I have faced frustrating glitches and errors while participating in slots, scratches, and sponsor activities. It is disappointing to discover that the money cards I expected to have funds on turned out to be invalid, each showing a balance of 0. This fraudulent behavior from sponsors reflects poorly on the credibility of your platform. Please address these issues promptly as they tarnish your reputation. It is important to uphold integrity in your business dealings and ensure that customers are not taken advantage of.

I have just completed the payment for my order number [redacted]95, which is for the vanilla cookbook. The next payment for the reindeer mat with order number [redacted]31 will be made shortly. I have either returned the rest of the orders or will do so as soon as they arrive. I would appreciate it if you could remove these other orders from my account. Scanning a barcode on the package should not be a challenge. Please refrain from sending any further correspondence from your company, as I am wary of potential scams. Kindly remove all additional orders from my account. The vanilla cookbook has been paid for, and the reindeer mat will be settled soon, marking the end of my purchases. Thank you, Candy L Moore.

I came across an unexpected charge on my bill for item 180RGA, listed as a mystery gift ($5.43), which I never ordered or got. The package I received, snake plants with baskets, was in poor condition with dirt spilling out. The plants were damaged, but I planted them hoping they will recover. Based on my history, I have never opted for a mystery gift. I am hesitant to pay for an item I didn't request. I will refrain from purchasing live plants in the future. I need assistance addressing this matter before settling my bill. Vera C. ID [redacted] [redacted]

I had an issue where I did not place an order and was directed to provide my credit card number, which I am not comfortable sharing. My main concern is that I did not initiate any purchase. Please refrain from sending any items. My customer number is [redacted]0 and order number is [redacted]8. Should anything be dispatched, I will refuse the delivery. I will address this with my granddaughter when she wakes up. I am cautious about sharing my debit card details with anyone. You can contact me via email at [redacted] Since retiring, I no longer make such purchases. Previously, I worked as the Senior Sales Consultant for Inland Inc. in Elizabethtown, a silicone company. I am unsure about the order but have experience with caulking products. I would appreciate receiving a copy of the deleted order. Wishing you a blessed and healthy day. Peace, love, and happiness, Leon Tucker

I received an unordered item and need to return it. This issue has occurred before. Despite being a loyal customer of PCH, it frustrates me that I have to cover the return shipping costs for items I didn't request. How can I prevent this from recurring? My Customer ID No. is [redacted] [redacted], confirming my frequent and timely orders. After waiting on hold for 31 minutes with Customer Service, I was unable to connect with anyone and had to disconnect the call. I seek assistance in resolving this matter. How do I handle merchandise that I never ordered? Assistance is appreciated.

I would like to report a suspicious phone call I received on Saturday, October 31, [redacted], at around 11 a.m. Central Daylight Saving Time at my residence. A man with a distinct accent claiming to be from PCH in New York called to inform me that I had won a 3.5 million dollar raffle prize and that it would be delivered to my home around 4 p.m. that day. Immediately, I became skeptical as I had never heard of prize notifications being made via phone calls, especially when one was actually scheduled for that day. To be cautious, my husband started recording the conversation on another phone. The caller provided an ID code ([redacted]) and repeated it verbally before giving a Confirmation number (CN124505KSUS) which he asked me to repeat, a request I declined. We made it clear we would not share this information, and he abruptly ended the call. I am concerned about how many others may have been tricked by this individual and worry about the potential consequences. - Lynette Stanger, Dedicated Customer

I received a high-pressure power washer attachment for my hose that was supposed to be free, but it arrived after being on backorder. The email confirmed a $30.00 credit, so I decided to go ahead and order it. When the item arrived, I found it was priced at $29.90, including tax and shipping, and it was bent in packaging marked "handle with care." I only ordered it because of the credit. As for the free towels I received as a mystery gift, they don't match my home decor. I am considering returning both items. Please advise. My customer ID is [redacted] [redacted].

In March [redacted], I ordered a battery-powered dual lamp motion sensor light with order number 3[redacted] [redacted]. However, I have yet to receive my purchase. Recently, on April 18th, I received a notification from PCH requesting immediate payment of $30.04 for this order, which I paid promptly even though I had not received the item. Despite my payment, the package has still not been delivered. My customer ID is [redacted] [redacted]. Furthermore, I am dissatisfied with PCH as two of the items I received this year were disappointing. I have not returned them due to the complicated return process and fear of exposure to COVID-19 at the post office.