Printerpix Customer Service Issues

I have been trying to resolve an issue with a missing order from PrinterPix. I initially emailed customer service and then called on 11/27/19. The order number is #[redacted]7 for 2 medium dog blankets purchased through Groupon with Voucher Code 5DLCD3F86VN. The order was sent via FedEx Tracking #[redacted][redacted] but was delivered by USPS on 11/18/19. I contacted USPS and got claim #[redacted]2. Amy at PrinterPix Customer Service promised to reproduce and resend the order promptly. As of 12/10/19, I still haven't received the missing order. I did get 2 other orders from PrinterPix, one placed after reporting the missing one. I have not heard back regarding my email inquiries and every time I call PrinterPix, their phone system states they are closed even during normal business hours. I sent another email on 12/8/19 but have not received any response.

Greetings, I am truly disappointed with your service. On 31/10/19, you shipped my order #[redacted]3, which has not arrived yet. I have contacted you multiple times via email and your customer service. You replied to only one of my emails requesting my shipping address. When I call, it is difficult to communicate with someone who doesn't speak Italian. I was told I have to repay shipping costs because the address was incomplete (which is not true since the address I provided was correct and complete). I was willing to pay the costs and asked for a faster and trackable shipment. I was told on Friday, December 6th, that I would receive an email by the end of the day with payment details, but I have not received anything to date.

I purchased 5 mugs from your company, but when I tried to use the last 3 codes, it indicated they were each 9.98. I have tried reaching out by phone, but every time I call, a machine says you are closed, even during your working hours. Then, I attempted to chat online, but the representative didn't address my issue and quickly transferred me elsewhere. After declining a paid chat, the chat abruptly ended and I was asked to pay for help. Why should I have to pay for assistance from your company? I would appreciate a call or a refund. I'm disappointed by the lack of sensitivity shown towards customers by your company.

On December 6th, I purchased several vouchers totaling just under $[redacted], each of different sizes, amounts, and types. Upon checking, the cyber week offer page stated that the vouchers had no expiration date. However, after completing my purchase, I discovered that all the vouchers will expire in March [redacted], causing inconvenience as I have commitments until then. I am seeking a full refund per your policy allowing refunds within 7 business days. Despite my attempts to contact support, I was unable to get assistance promptly. When I called at 2:25 MST within business hours, I was informed that the business was closed, contradicting the stated operating hours. I received an email acknowledging the delay but only provided general information, which I had already reviewed. I am eager to speak with a representative to resolve this issue promptly.

On December 6th, I purchased several Cyber Week vouchers on the PrinterPix website. The information on the page indicated that books purchased during the Cyber deals had no expiration date. However, after making the final payment of just under $[redacted], it showed that all the photobooks I paid for would expire in March [redacted]. I already have two books I need to finish by March. If the expiration date was displayed upfront, I would not have ordered them. I am requesting a full refund or for my orders to be amended to reflect that they have no expiration date. Your website states that purchases made directly from your website are eligible for a refund within 7 business days of the initial purchase. Your slow response is concerning. I hope to resolve this matter before the 7 days pass to avoid being told it's too late for a refund due to your delayed response. I have a detailed log of my numerous attempts to contact you, including three today when the recording incorrectly stated I was calling after business hours when it was still within your operating hours.

I purchased 3 photo albums through a Groupon voucher and was requested to pay $19.95 for shipping during checkout. When my credit card was not accepted, I contacted customer service, and they explained that an invoice for shipping needed to be paid before processing my order. I settled the invoice online and my credit card was charged. Now I am puzzled why my order cannot go through regular checkout. Despite contacting the office, my order cannot be located. The invoice number is 3CV7T5VDA2D.

I ordered from Printerpix on November 21 and paid £8.99 for 2-week delivery. It's been almost 4 weeks now and I haven't received my order. I've contacted them multiple times expressing my frustration, especially since this is a Christmas gift. I'm disappointed that I might not get it on time. I haven't bought a replacement as I expected my original order to arrive. The automated email responses are not helpful. I was assured it would be given high priority, but I haven't received any further updates.

I contacted customer service regarding purchasing a 10-pack of calendars. I was informed that I would receive free shipping on the XL calendars since my order totaled $67.00, surpassing the $30.00 threshold for free shipping. However, when I proceeded to check out, I realized the free shipping was not applied to my order. I have already completed my calendar selection and eagerly await its delivery. Can someone assist me with this issue? I appreciate your help in resolving this matter. Thank you. - J.D.

Order #: [redacted]6 Order Date: 11/27/[redacted] 1:40:00 AM Payment Status: Paid Hello, I placed my order 20 days ago, and I have yet to receive it. The tracking status still shows it as dispatched from the warehouse, but there has been no update since last week. Can you please provide me with the carrier information and tracking number? Also, I tried calling customer service today within business hours, but the automated message said the office was closed. Could you please assist me with this issue? You can reach me at [redacted] Thank you.

I placed an order on Nov 29th, but my items have not shipped yet. I needed them by Christmas, especially one that is a gift for my sister since our mother passed away in NJ. The delay is causing a problem as I need to ship it to her once it arrives. I tried reaching out via live chat and waited for 50 minutes only to get disconnected and then waited another 60 minutes for Michael to join, but he ignored me completely. I also attempted to call customer service 10 times between 2pm-4:30pm EST today, Tuesday, within regular business hours according to the website, but the line was closed. These multiple issues are very frustrating, and I am considering involving the better business bureau.

I purchased a photo slate deal on Groupon and was charged for the item and shipping on Printerpix. I haven't received any details via email since ordering on December 9th. I am eager to know the status of my order, as it was intended as a Christmas gift. My address is 79 Strick Garden Lane, Hendersonville, NC [redacted]. Thank you for any assistance.

I placed an order for Christmas cards on December 9th, but it's still showing as being processed. The last name on the order is Meade. I expected to have received them by now. I am considering seeking refunds through Groupon and my bank since the cards have not arrived. Unfortunately, it's challenging to get in touch with customer service through the website, and reaching a live person seems nearly impossible. This situation is very frustrating, and I want to make sure others are aware of this poor experience before they consider ordering from this company.

I bought five blankets on Groupon, but I've been struggling to get a refund due to issues uploading pictures to the website, and customer service is unreachable. The website keeps closing when I try to upload. The frustration is mounting as I cannot contact the company during business hours and fear it might be a scam. Please refund my money. Contact me via email at [redacted] or phone at [redacted] to discuss this matter further. Despite numerous emails, I keep receiving responses about high customer service volume for over a week now.

I have several questions about my order and the shipping costs that I need clarification on. The number provided in the confirmation email is disconnected, so please contact me at [redacted]. I've tried the live chat for over two hours already. I then attempted to call the other number listed online, but a recording instructed me to call back during business hours, which is Monday through Friday from 9am to 6pm EST. This is incredibly frustrating as it is currently during business hours. I am disappointed with the service provided.

I recently purchased two 18×15 cardboard puzzles. Before adding them to my cart, I confirmed the shipping cost at $7.99×2=$13.98. However, during checkout, I noticed the shipping cost was double my order total. I opted for 2-day delivery as the most affordable choice. Despite paying in full, I discovered the order completion and shipping would actually take 8-10 days. Despite trying to seek help through live chat for over two hours with no resolution, calling multiple times during business hours led to no response. I am frustrated by the lack of communication from the company and the incorrect shipping charges. I urgently need to speak to a live representative. If I don't receive a response, I may need to cancel my order but would like to discuss it first. Thank you.

I have been attempting to contact your company without success and have resorted to reaching out on Twitter for assistance. My order, #[redacted]5, was delivered incorrectly, leaving me without the holiday cards I ordered for Christmas. I received only one incomplete card in the mail. I am disappointed by the lack of customer service despite my numerous attempts to rectify the situation. I am requesting a refund for the Groupon and shipping fees. This experience has been terrible, and I have decided not to patronize your business in the future. In a competitive market, the handling of this issue is surprising and unsatisfactory.

I ordered three identical blankets, but one was incorrect. I have attempted to contact customer service via email, live chat, and phone calls during business hours without success. I provided pictures as requested, but my issue remains unresolved, and my mother did not receive her Christmas gift. How can I receive the correct blanket I initially purchased? Thank you.

I live in Holland and have been ordering two albums for my granddaughters every November without a problem. However, this year, one album arrived on December 5th, but the second one hasn't come at all. Despite my attempts to contact the company via phone and email, no helpful response has been provided. I recently received a message from Groupon stating that I refused the delivery and that the item has been returned. How can I refuse a delivery that never even reached me in the first place? My order number is [redacted]7, and all I want is to receive the album I ordered for my granddaughters.

This is my third email regarding my order placed on December 17th for two blankets with expedited 2-day shipping. Despite paying for the service, it is now December 27th and I have yet to receive my order. I previously reached out and was told a ticket would be issued, but there has been no further communication to address this issue. I am requesting a refund for the expedited shipping fees as the service was not provided as promised. Additionally, I have tried calling throughout the week, but each time I am met with a message stating the business is closed. This experience has been very disappointing, and I hope to have this matter resolved promptly.

I purchased a personalized blanket nearly a month ago, and I have the order confirmation number available. Despite expecting it before Christmas according to the initial message, the order has not arrived. Attempts to track the order request a login and password, but upon logging in, no orders are displayed. I am unsure of the status of my order, even though the payment was deducted from my account.