Priceline Customer Service Issues

I am eligible for VIP benefits on Priceline. I booked a hotel room at a VIP rate of $74, but my card was charged $90 plus taxes and fees. The same issue occurred with a second reservation three days later. When I contacted Priceline, the representative was unaware of the VIP benefits and claimed I was charged correctly. I insisted on speaking with a supervisor to request a refund of $16. Despite being put on hold for a total of 23 minutes, I am still waiting for assistance. The reservation number is [redacted]3, and I have evidence of the $74 rate while booking.

We arrived at the motel only to be told they had no record of our reservation. We attempted to resolve this over the phone but did not receive any assistance, causing us to lose valuable time and miss events we had paid for. The motel claimed to be fully booked, leading us to sleep in our car for the night. Despite providing them with a confirmation number and pin code, they were unable to locate our booking. We kindly request that the charges be cancelled as we were under the impression they had already been precharged. Thank you.

I attempted to book 6 one-way tickets from San Francisco to Honolulu for December 21, [redacted]. I came across a package deal for USD [redacted].99 per person called "Express Deal". Upon clicking "proceed", a pop-up indicated the flight couldn't be booked but offered alternative options. Seeing the same deal, I attempted to book again, resulting in the same error message. Shortly after, two transactions of USD [redacted].62 each were charged to my HSBC credit card. I believe these charges stem from the failed Priceline bookings. I am reaching out to dispute these charges and have screenshots available upon your reply. Thank you for your assistance.

Last Friday, I made a hotel reservation using the Priceline app with itinerary number [redacted]-[redacted]-[redacted]-91. I selected a 2.5-star hotel because of the indoor pool. Upon check-in, Lisa, the front desk representative, informed me that the pool was unavailable. I contacted Maria from Priceline customer service to seek compensation for not receiving the promised amenities. Although I also mentioned cleanliness and other issues, my main concern was the pool closure. Maria misunderstood and focused on the cleanliness matter instead. I wish I hadn’t brought up other problems. I usually book hotels with pools for my kids' report card rewards. This trip was planned for that purpose. I am seeking a refund for the difference in cost between what I paid for a 2.5-star room with pool access and what I actually received. The hotel did not meet the standard I paid for. Additionally, the room entrance faced the parking lot instead of the hotel interior. Maria suggested contacting the hotel directly for a refund approval, as Priceline acts as an intermediary. This process felt uncomfortable. I request assistance in resolving this issue. My sole request is acknowledgement and compensation for the missing pool feature. I understand quality is subjective but want future customers to be aware of the hotel’s conditions. Thank you for your attention.

Dear Sir or Madam, I encountered a frustrating situation while trying to board my flight from JFK to Shanghai on November 2nd at 3:20 am. Despite having a confirmation from Priceline, the airline staff could not find my booking in their system. After contacting Priceline for assistance, they directed me to China Southern Airlines, who stated that the ticket confirmation was missed during recent itinerary changes. Priceline offered alternative flights that did not align with my schedule, prompting me to search for options myself. After several hours of communication between Priceline and China Southern, I finally secured a flight on the same day, albeit with a significant delay. I believe Priceline's oversight in ticket confirmation caused inconvenience and stress for my daughter and me, especially with the long airport wait. I am requesting fair compensation, not just a nominal discount, to acknowledge the trouble we faced. An amount voucher for expenses like food and accommodation during our extended airport stay would be appreciated. I trust you understand the challenges this situation posed to us and hope for a resolution promptly. Best regards, Julia Anne F. (confirmation MV7YYT)

Concerning Priceline Trip Number:[redacted]-[redacted]-[redacted]-30, I booked a hotel that was supposed to have an airport shuttle, which turned out to be discontinued. We had to pay $80 for UBER rides. The hotel's name is misleading as it is not close to the airport. I found reviews mentioning a shuttle in Sept [redacted], so why is there a discrepancy? I'm looking for a refund due to the inaccurate information provided. Victoria and Douglas.

I booked a hotel in Orlando, Florida through your company, and I was charged for the room by a third party. They never provided a trip number or sent me any emails, but they did have my credit card details. I tried to cancel directly with the hotel, but they insisted I had to go through Priceline instead. I don't understand how I am responsible in this situation when it was your company that processed my information for the booking. Despite calling multiple times, I couldn't reach any of your representatives to resolve the issue. I never received any confirmation emails or found my trip number in the system. I demand a refund for this inconvenience, no matter the amount. Please address this matter urgently. Name: Tia Teague Phone: [redacted] Email: [redacted] Address: [redacted] Victoria Ave, NRH, TX [redacted] I expect a prompt resolution as it is unacceptable that your agents couldn't locate my trip number but could find my name. Thank you.

I booked a hotel in Orlando, Florida and was charged through a third party without receiving a trip number or confirmation email. Despite numerous attempts to cancel directly with the hotel, I was directed to contact Priceline instead. I am frustrated that I cannot reach a representative from your company to address this issue and find my trip number. It is unacceptable that my phone number was not in the system even though my name and credit card information were correct. I demand a refund and expect a prompt resolution to this matter. Please address this as soon as possible. Thank you.

On Saturday, November 2nd, I attempted to book rooms in the Nashville, TN area. Despite multiple unsuccessful booking attempts, I later discovered that I was charged for both rooms. I did not stay at either location. Normally, I receive an itinerary and receipt immediately, which did not occur on this occasion with Priceline. The unexpected charges for the unbooked rooms have caused a deduction from my account, and I believe I should receive credit for these erroneous transactions. The itinerary numbers related to this issue are [redacted]-[redacted]-[redacted]-40 and [redacted]-[redacted]-[redacted]-30. I kindly request your assistance in rectifying this matter promptly. Thank you for your attention to my concern.

I am experiencing issues with a reservation I made on Priceline for the Millenium Hilton New York for November 23-24. The reservation has been "filtering" for the past 15 minutes, and I have not received a trip number or phone number. When I call Priceline, I am prompted for a trip number and then hung up on. This situation is frustrating as I am unable to get through to anyone for assistance. The total amount for the reservation is over $[redacted].74. The message displayed on the site says, "Your room’s almost ready! Hold on while we process your reservation," but it has been over 20 minutes and it is still not processed. I am considering closing the site to avoid being charged without a confirmed reservation. Please reach out to me promptly to address this issue.

I contacted Priceline to make a reservation at Moon Rider Motel in Shreveport, Louisiana. The first reservation was not what I expected, and only $2 was charged to my card. The desk clerk said the initial room couldn't accommodate four people, so I requested a double room with two beds. Despite numerous attempts to pay, only $2 was charged. A woman with three children in need of shelter was also turned away, which was distressing. After hours of waiting, I was finally able to pay after midnight. I strongly believe the full amount should be refunded to my card. This whole situation has left multiple people feeling dissatisfied and upset, which is unacceptable.

I need to dispute this charge. I waited 1.25 hours in line, with only 7 people ahead of me, yet still had three people in front of me. The clerks were slow and took at least half an hour to process each customer. I had to rent another car as I couldn't wait another forty minutes, meaning I spent over two hours in line. Each transaction should take a maximum of five minutes. Additionally, everyone who got a car had to wait an extra fifteen minutes for the keys. Please credit my Amex, or I will dispute the charge as I had to rent from another company at a higher cost. This kind of service is not acceptable. Itinerary [redacted]-[redacted]-[redacted]-87. Amount: $94.18.

I am Richard M. Crockett. I have a First Class flight booked to Mobile for November 14, [redacted], that I need to cancel. I called the automated system and confirmed that I can cancel without a penalty if I do so before 11:59 p.m. EST, provided I haven't checked in or used any part of the ticket. Despite meeting all conditions, the system stated I would not receive any credit back to my credit card. I expect a full refund of the $[redacted] ticket price as "without penalty" to me means a complete reimbursement. The travel number for this booking is [redacted]. Unless my card was not charged for the reservation and confirmation, I should receive a refund. I anticipate canceling the flight and receiving a full reimbursement. Please look into this and revert to me within the specified timeframe. Thank you, Richard M. Crockett - President of Capital Transportation Inc.

I made a trip reservation to Cozumel from Roswell, NM, several weeks ago. Since then, my chemo treatments have made me too weak to travel. For example, my previous weight was [redacted] lbs., but recent weigh-ins show I am now at [redacted] lbs. I have repeatedly tried calling the three provided numbers, but I keep getting caught in a loop of recordings. I have the itinerary number [redacted][redacted], but the system doesn't recognize my phone number to proceed further. Despite having made a full payment and receiving great service initially, I feel abandoned when seeking help now. It appears Priceline is avoiding me after payment. I am requesting a full refund of the trip and airfare costs due to my health issues. The itinerary number should have all the necessary details, but if not, please connect me to a live person for assistance. I am drained from this frustrating experience and just want a resolution. Thank you, Kim F.

Dear Priceline Customer Service, I am very disappointed with the recent experience I had when trying to rent a car through your website. The situation with FOX Auto Rental has left me feeling like I was subjected to fraudulent practices. Despite being guaranteed a refund by one of your agents, when issues arose with the rental process, FOX Auto Rental claimed I had taken possession of the vehicle, which was untrue. Contrary to what the manager stated, I did not drive off with any FOX vehicle, and it was disheartening to see Priceline side with them. The lack of support and conflicting information provided by your company is unacceptable. I have always been a loyal customer, particularly when booking flights, and had high expectations for Priceline. Booking with you was my preferred choice until this incident. After several calls and assurances of a refund from your representatives, I am dismayed to find out that I am still being charged. It is distressing that such misleading information was given, leading me to incur unnecessary expenses. I hope for a swift resolution and fair compensation for the inconvenience caused. I trust that Priceline will address this matter promptly and restore my faith in your customer service. Sincerely, James C.

During my stay at a hotel booked through Priceline in October and early November, I encountered numerous issues. The room was not cleaned adequately, with dirty dishes left unwashed, and the bed linens appeared unchanged. Despite multiple complaints to the office staff, the situation did not improve. Additionally, I felt the price I paid was not discounted as expected, totaling $1,[redacted] for an 11-day stay. This expenditure depleted my savings intended for finding a new place to live after overstaying with friends. My primary objectives in sharing this feedback are to seek a refund from the hotel and to inform Priceline about the subpar experience. I have already spoken with a Priceline customer service representative to document my concerns. I hope for a prompt resolution to this matter. Sincerely, Lori C. [redacted] [redacted]

I had booked a rental car for October 24th, [redacted], but due to a family emergency, I couldn't pick up the car and was told by Priceline that no refund was possible. I reached out to my bank to dispute the charge, and they temporarily credited the amount back to my account. Now, Priceline has denied the refund, and my bank reversed the credit, leaving my account in the negative. This situation has put me at risk of being unable to pay my rent on time, which could result in late fees. It's a crucial matter as I have children to take care of. I urgently need the refund to avoid financial hardship.

To Whom it May Concern, I used the Name Your Price Tool on your website and after making a payment, I discovered a lower price for the hotel I booked. Despite contacting customer service and being directed to your best price guarantee, the representative could not find the lower price I saw. I have attached a screenshot as proof. This experience is unacceptable, and I am seeking a full refund or at least a price adjustment to match the lower rate displayed on your own site. As a frequent traveler, I find this situation to be extremely disappointing and damaging to customer loyalty. I will be disputing this transaction with my bank due to the predatory billing process. I trust that your company will take the appropriate steps to address this issue promptly. Best, [Initials]

On November 19, [redacted], I tried to book a room at Rodeway Inn in Austell, Georgia for the night of November 19th until the next day. During the booking process, I received a pop-up offering an additional discount, and although the hotel name wasn't specified, I saw "Rodeway" mentioned and proceeded. Unfortunately, upon arrival, I discovered my reservation was for November 22, [redacted], at a different location where I am not welcome. This led to my family spending the night out in the cold. Despite informing Priceline about the situation, I was denied a refund or an alternative room at Rodeway Inn or Super 8 in Austell. I had to involve the Cobb County police, who confirmed I couldn't stay at the booked property. I am currently facing challenges resolving this issue and feel I am not being assisted appropriately regarding my refund.

I want to bring to your attention an issue involving a woman named Pamela Mrazek who has scammed us in relation to condos at Mara Laguna, San Pedro Belize, specifically units #H302 & F302. Pamela Mrazek misled us into investing in these properties. She secretly sold condo F302 without informing us and is withholding the proceeds from the sale. Additionally, Pamela Mrazek falsified sales documents and signatures for condo H302, making herself the sole owner without our knowledge. She has been collecting HOA fees for a property we do not own. Pamela Mrazek is profiting from renting out properties that she deceived us into believing we owned. I request that Vacasa Belize does not list Mara Laguna Belize H302 for rent on their platform until this issue is resolved. Despite our attorney's involvement, Vacasa Belize has not been cooperative in resolving the matter. Please take appropriate action to address this situation. Mountain Shadow [redacted] Sierra Nevada Road Mammoth Lakes, CA [redacted] United States Pamela Mrazek [redacted] Priceston St #8 Santa Monica, CA [redacted] United States Mara Laguna Resort San Pedro Belize condo H302 Pamela Mrazek email: [redacted], [redacted] Vacasa contact emails: [redacted], [redacted] Thank you for your attention and assistance. Diana