Priceline Customer Service Issues

I am dealing with a frustrating situation that unfolded in just one day. I made a reservation through Priceline's website for a resort room at the Patricia Grand Resort Hotel in Myrtle Beach, SC. The room type featured a kitchen and a double or single bed, priced at $[redacted].85, while standard rooms were $85 and efficiency rooms with a full kitchen were $[redacted]. After booking, I contacted Priceline to confirm the room details, and the hotel informed them that the resort room was actually a standard room with a king bed and basic amenities. Despite my concerns, Priceline stated the resort room type didn't exist and the room assignment was at the hotel's discretion. I couldn't switch rooms without incurring fees. After a lengthy discussion, Priceline proposed I "upgrade" to an efficiency room for $35 more, even though it was originally priced lower than the resort room. I suggested a credit for the $35 difference, considering the misinformation, but to no avail. This whole experience has left me dissatisfied, and I won't be using Priceline in the future.

I would like to cancel my booking. I understand it’s an express deal, but the hotel I was assigned does not match the description provided in the search results. Additionally, I found a cheaper price for the same room, so I would like to cancel my reservation. The price shown by Priceline was $[redacted] with a 36% discount, not $[redacted] as I have been charged, excluding taxes and fees. I spoke to a supervisor who mentioned that if the hotel agrees to cancel, Priceline would honor it. However, there was a language barrier when I called as the front desk struggles with English, and I do not speak French. The supervisor requested the hotel to call Priceline, but that seems impossible. Even after asking Priceline for help, the supervisor abruptly ended the call. I have been attempting to resolve this within minutes of booking, but Priceline’s customer service has not been cooperative. The hotel I was assigned is visibly of lower quality compared to the others. It is for my boyfriend’s birthday, and I want a romantic room that meets our expectations. I would appreciate it if someone could assist me in canceling this reservation.

During our stay at the Country Inn & Suites By Radisson, my husband and I were initially quoted a price of $[redacted].98. However, upon checking out, the bill showed a lower amount of $[redacted].03. I contacted Priceline regarding this discrepancy, and they mentioned that we should not have been provided with a receipt. I believe that customers should receive a receipt upon request, and the representative I spoke to seemed to expect me to know this policy. I am requesting a refund of $41.95 as my statement reflects one price while the hotel receipt shows another. I am unfamiliar with Priceline's regulations, and I simply wish to have the correct amount refunded.

Customer Case number [redacted]04 Trip Number [redacted]-[redacted]-[redacted]-38 I have been booking rental cars through Priceline at Myrtle Beach International Airport since at least [redacted]. Look me up under Rosemarie Maglietta. I typically book a morning flight for pick up and an evening flight x days later for return. I have used Thrifty, Enterprise, Budget, Alamo, and National, among others. Recently, I tried an express deal for the first time and rented an SUV from National. However, upon arrival, I was told my return time was 8 am instead of 8:30 pm as per my itinerary. The counter representative asked me to pay for an additional day, even though I had already prepaid. I reached out to Priceline twice, and both times was directed back to National, leaving me caught in the middle. I believe there is an issue either with Priceline's pricing tool or its relationship with National. I expect Priceline to contact me directly to acknowledge and address this issue and offer appropriate compensation. I hope Priceline can resolve this, as I have been a loyal customer. Thank you.

1. Yesterday, on August 29th, I made a reservation for a hotel in Orlando, Florida through Priceline. Despite not receiving a cancellation email as promised, the hotel confirmed my reservation over the phone. With Hurricane Dorian approaching, I urgently need written confirmation from Priceline for peace of mind. 2. After spending over half an hour on hold, I was unable to reach Priceline. They claim no bookings exist under my phone number or the confirmation #[redacted], causing significant frustration on my end. 3. I forgot to inquire about a possible AAA card discount when I made my reservation yesterday. I wish to discuss this further. My AAA # is [redacted][redacted]. 4. If circumstances change, and we avoid the hurricane's path, I intend to cancel my reservation today to avoid charges. However, Priceline's voicemail denies knowledge of my booking, making it impossible to speak to a representative. I urgently require an email confirmation from Priceline for my booking at Extended Stay of America near the Orlando Convention Center for September 1st to 3rd. The hotel instructed me to obtain all information from Priceline. Thank you, Janice A. B. Contact: [redacted]

I attempted to make a hotel reservation in Beachwood for October 6 and 7. During the booking process, I did not receive confirmation that the reservation was completed. Upon checking My Trips, the Beachwood Ohio hotel was not listed, indicating to me that the booking did not go through. Subsequently, I received an email confirming the reservation, but at the time of booking, I did not receive any notification of the processing. I wish to cancel this reservation. I will be keeping my reservation at the Chicago Hyatt, which did provide me with a confirmation during the booking process. Due to the challenges I faced when trying to book with Priceline, I have successfully made a reservation for the Beachwood hotel through a different website. Thank you for your attention to this matter.

Itinerary # I190-[redacted]-[redacted]-28. I had a reservation for a flight and car rental on July 27, [redacted]. I booked it at 2 am on the same day and had to cancel the car portion due to poor customer service and a request for proof of my auto insurance policy that I couldn't provide immediately. Despite providing a policy number, the car rental company wanted the policy faxed by my insurance agent who wasn't available on Saturdays. After trying to cancel through Priceline and speaking with four different agents for about an hour while at the Economy/Allied car agency, I was assured there would be no charges, but I later found a $25.99 charge from Allied on my credit card statement. I contacted Priceline and spoke with an agent, Janet (T4), who was supposed to follow up with me after speaking with Allied, but I haven't received any updates. I would appreciate guidance on how to dispute this charge. Thank you, K. Stromberg

On August 17th, I encountered difficulties booking a room in Burlingame, CA due to an issue with my credit card being placed on hold by the fraud department. Despite intending to book a room at a different hotel, I accidentally reserved a room at the Crowne Hotel for the following week. Eventually, I successfully booked a room at the Aloft Hotel through Priceline. Although Priceline sent me an email confirming the cancellation of the Crowne reservation (Trip number [redacted]-[redacted]-[redacted]-28), I noticed a charge for the Crowne room on my bank statement. As a frequent Priceline user with approximately 20 bookings in the last year, I need assistance in processing a refund for the incorrect charge, as I plan to book another room in Denver for a week. Thank you.

Subject: Issue with Flight Itinerary Dear Sir/Madam, I am writing to address a concerning change in my flight itinerary. I booked a trip through Priceline for my husband, Tasleem Ahmed Minhas, and myself, Kausar Tasleem Minhas. The flights involve connecting through Riyadh. Initially, the flights seemed fine, but I received notification of schedule changes, prompting me to investigate further. To my dismay, the connecting time in Riyadh for our flight from Dammam to Karachi has been extended to over 30 hours. Given that I am 84 years old, this is unacceptable. I proposed leaving Dammam a day later to resolve the issue. Despite contacting Saudi Airlines and Priceline multiple times, the problem persists. Saudi Airlines directed me to Priceline for resolution. While Priceline acknowledged the issue and suggested alternative flights, there has been no progress in rebooking or communication following our discussions. I am reaching out for assistance as time is of the essence. If the situation remains unresolved, I kindly request a full refund for my bookings. Your prompt attention to this matter is greatly appreciated. Best regards, Tasleem A. Minhas

I made a booking with Priceline.com for today, 9/7/[redacted], but the hotel informed me it was actually for tomorrow, 9/8/[redacted]. When I contacted Priceline, the representatives seemed unhelpful and uninterested in resolving the issue. After speaking with multiple representatives, including a senior rep named Kriz #[redacted], I was only offered a 5% discount on my next stay as a resolution. This situation has caused me significant stress and anxiety, as I was left stranded with my dog while waiting for my husband. It is frustrating that Priceline could not expedite my refund or use the payment for a new booking. I hope for a swift resolution to this matter as all I wanted was a place to stay without this added stress and anxiety.

On Saturday, August 31st, I made a hotel reservation through Priceline for The Key Marriott in Arlington, VA. I have a registered service dog and the necessary paperwork. I specifically looked for pet-friendly options on Priceline when an Express Deal for The Key Marriott appeared. After verifying that most Marriott hotels are pet-friendly, I was surprised to find out that this particular one was not. I attempted to request a change to a pet-friendly Marriott but was directed to contact Priceline. Despite not wanting to make an issue about my service dog, the situation was difficult to resolve and I ended up booking a room at the Red Roof Inn through Priceline instead. I hope Priceline can understand my predicament and either provide compensation or reimburse the cost of the unused Key Marriott reservation as a gesture of goodwill. I am disappointed by the experience and customer service provided by Priceline representatives during my multiple calls. My reference numbers are [redacted] 37 for The Key Marriott and [redacted] [redacted] [redacted] 87 for Red Roof Inn. Thank you. - Jeff B.

I recently spoke with a customer service representative named Cassie at Priceline regarding a cheaper car rental option I found within 24 hours of booking. She mentioned she would investigate and inform me about the possibility of a refund as per the best price guarantee policy. It has now been 48 hours since I reached out to her and I have not received any updates despite providing my contact details. I have attempted to follow up through online chat twice since then without success. Customer reviews can significantly impact a company's reputation, and I am considering leaving feedback if this matter is not addressed promptly. I am eagerly anticipating your immediate attention to this issue.

I made a booking for a flight on Spirit Airlines through Priceline from Latrobe, PA to Orlando, FL for November 2, [redacted], departing at 7:00 AM and arriving at 9:25 AM. The return flight is on November 10, [redacted], departing Orlando at 7:25 PM and arriving in Latrobe at 9:43 PM. To get a $[redacted] discount on the $[redacted] fare, I decided to sign up for a Priceline Visa. However, I haven't received any confirmation and my contact numbers are not being recognized. Unfortunately, I couldn't print the booking details so I don't have the flight number. If I don't have a reservation, I may need to book a new flight at a higher cost.

Hello, my name is Mike Hawthorne. I have a Priceline itinerary number 1-[redacted] for a round-trip ticket from Sacramento to Jackson on September 6 through September 8. Unfortunately, on the way to Jackson airport on September 8, I encountered a multiple car accident causing a significant delay. Despite my efforts to reach the airport, I missed my United Airlines flight by just 10 minutes. The airline referred me to Priceline for assistance. Emotionally overwhelmed, I purchased a one-way ticket from Jackson to Sacramento for $[redacted] departing at 4:15. To compound the issue, my 4:15 United flight was cancelled, leading to rebooking on American Airlines. I kindly request an exception for a refund due to the extenuating circumstances that were out of my control. This unexpected expense has put me in a difficult financial situation. Please consider this as a one-time refund request. For further inquiries, you can reach me at [redacted] or email me at [redacted] I appreciate your attention to this matter. Thank you, Mike Hawthorne

Refund Request for Confirmation Number: OZSHQ8 We originally requested a refund through United.com/refund, but only received a refund for the seat upgrades. We are now seeking a full refund of the ticket price from Priceline. We kindly ask for your assistance in facilitating this refund. James L. faced a medical emergency before our trip, being diagnosed with Acute Leukemia at St. David's Hospital. After weeks of treatment, his condition is now stable, and we are eager to make the trip in [redacted] to meet his 90-year-old biological father for the first time. We have attached the necessary doctor's letter to support this refund request, as advised by phone. For verification, you can contact Dr. P. Chadha at Texas Oncology ([redacted]). James L. will be undergoing further treatment at the hospital. The refund is crucial for him to fulfill this emotional journey of meeting his father. Thank you for your understanding and prompt attention to this matter. Sincerely, Mary and James L. [redacted] Hays Country Acres Rd Trlr 33 Dripping Springs, TX [redacted]

Our reservation for a room with 2 beds was unexpectedly unavailable at the hotel. With 2 adults and 2 children, a sofa bed was not an option for us. The hotel's listing on Priceline as a 3.5-star establishment did not align with the actual 2-star rating of the Comfort Inn. Essential amenities were missing, and the overall service and room conditions fell short of a higher standard. Notably, the absence of a restaurant and valet service, coupled with small, poorly furnished rooms, were disappointing. On top of that, the customer service provided by the front desk clerk, Daniel, was unsatisfactory. Despite our concern about the room's cleanliness and lack of suitable sleeping arrangements for our family, we were met with resistance and redirection to Priceline for any potential refund. Our experience led us to decide not to stay at the hotel and seek resolution through Priceline for our inconvenience.

I emailed Extended Stay on 9/20 at 7:53 pm regarding my reservation but have not received any response yet. I booked through Priceline for September 26-29 but wanted an early check-in on September 27. The hotel was unsure about accommodating this, so I booked for the 26. I confirmed with Priceline for a room with 2 beds for 2 adults and a child. The hotel later confirmed the 2 beds and said early check-in on the 27th was possible. Now, I've paid for an extra night unnecessarily. I could have just paid an early check-in fee. I'm seeking advice on how to handle this situation. -JOANNA, Confirmation # [redacted]94

My card ending in [redacted] was used without my authorization to pay for a room at the Shilo Inn in Richland, WA on 9/16/19 for $[redacted].98. Unknowingly, there were also 2 bookings made on 9/18/19 at the same Shilo Inn for $74.97 each, and an additional charge of $74.97 on 9/19/19. The hotel could not locate the reservation under my name, Jay Ehlers, or by my credit card number since the payment was processed through Priceline. I am seeking information on the reservation details and the involved parties to resolve this matter promptly. Thank you for your assistance.

My elderly mother, who has dementia, unintentionally booked a hotel through Priceline instead of directly on the Drury Inn website. Due to confusion, she chose the Drury Inn location that was hard to access. Upon arrival, realizing the mistake, my parents were exhausted and stressed. Despite the late hour, Priceline refused to cancel the reservation. The language barrier and communication issues with customer service added to the frustration. As retirees on a fixed income, it is crucial for them to receive a refund for this error.

Hello, I had prebooked a sedan rental two weeks in advance, but when I arrived, they had no sedan available and offered me a Dodge SUV as the only option. It was late, and after a tiring day, I reluctantly accepted. Unfortunately, the customer service was disappointing as they did not honor our agreement and did not try to assist further. I contacted Priceline the next day, hoping they could help resolve the issue with the rental company, but they claimed they were unable to assist. I feel let down by the whole experience, as usually, I expect third-party services like Priceline to advocate for me in such situations. I am dissatisfied that my reservation was not confirmed, leaving me in this predicament. I doubt I will use Priceline again and will not recommend their services after this incident.