Plentyoffish Customer Service Issues

I haven't used my account in a while, but now I want to start using it again. When I try to log in, it's asking me to enter my telephone number to receive a code. The issue is I have a new telephone number and can't update it because I'm being asked for the old number which POF doesn't recognize. I'm unable to proceed or log in. How can I resolve this?

Hello, I was registered on Pof and used it occasionally. First, my photos were deleted, then my profile. I asked for explanations, but received no response. I've never had any conflicts with members, so WHY was I deleted without explanation? I recreated a profile and the same thing happened... Deletion without reasons. Please have the decency to explain and respond to me. My usernames were: 60 coco and 60 coconet. Sincerely.

I am frustrated with the matches I am receiving on the site. Despite my set preferences, I am being shown people who are not within my desired radius. I am a paying customer and expect better service. I would like to exclusively see individuals within a 50-mile range of Panama City, Florida (Zip Code: [redacted]). If this issue persists, I may need to request a refund as this feels misleading. Kindly provide a solution via email. I have repeatedly updated my profile and adjusted my settings, yet the problem persists. You can reach me at [redacted]

Yesterday, I had a scheduled meeting with a woman at a local restaurant. Despite arriving 15 minutes early and waiting for 45 minutes, I did not see her. Although I had shared my cell phone number beforehand, she had not reciprocated. Upon returning home, I discovered a message from her on my POF account accusing me of being a no-show. When I tried to explain, I found out she had blocked me, resulting in the closure of my POF account for not adhering to their guidelines. This dispute feels exaggerated and unfair, making me wonder how to reinstate my account. I believe this situation between fellow POF users has escalated needlessly, and I do not think I deserve to be blocked without having a chance to clarify the misunderstanding.

I have encountered issues accessing my POF account due to the verification process. Despite requesting a code multiple times and providing my phone number, I never receive the text with the verification code. I keep attempting to log in, but I am stuck in a loop requesting the code without success. I have reached out to their support without any response. I am unsure if there is a block on my account or if there is a technical issue. Is there a way to resolve this and gain access to my account? I would appreciate speaking to a human representative from POF for assistance.

I joined this dating app hoping to meet someone special, but I've encountered a frustrating issue. Despite having paid for my account, I'm unable to message a really nice girl I've connected with. This situation feels like deceptive advertising and is becoming unacceptable. If there's an error, please address it. Finding a genuine connection is hard enough without the added hassle of a faulty system. I'm prepared to handle any outstanding payments, but this lack of service quality is disappointing. Prioritize your customers and their needs. This is not the respectful and caring environment people are looking for in a dating app.

I attempted to create an account using the username "Ajewel" and received a notification that the account was deactivated due to a violation on January 30, [redacted]. However, I have not been an active member of POF for quite some time. To confirm that it was not me, could you please check if the email address associated with the account is [redacted]? When I closed my account last year, I had to send an email to complete the process. It is possible that someone else may have used the username "Ajewel" since it's a unique name. Thank you.

I attempted to log in to POF online but it redirected me to a page asking to verify my account. Unfortunately, the page does not scroll down, preventing me from seeing the full message. I requested a call back but haven't received one. My username is lainee123. I am frustrated and upset. Please avoid sending any paid links as they are not helpful. I struggle with various health issues including mental health conditions and physical injuries from a past accident, making it difficult for me to navigate computers. My name is Elaine Charleston. All I wanted was to talk to someone, which is crucial for me.

Every time I try to start a chat, the system freezes, making it impossible to continue the conversation before the person goes offline. Additionally, after finally chatting for more than 5 minutes, it turns out the user is either a bot, a scammer, or not genuine. This experience has been frustrating, and I would appreciate a refund for my subscription. If necessary, please go ahead and delete my account as well. Thank you.

Beware of the user Gerard2212 on Plenty of Fish. He is a scam artist who asked me to buy him a reusable gift card from CVS after a 3-month whirlwind romance. He provided his cell number as [redacted] and we communicated via Facebook Messenger after leaving POF. His name on Facebook is Gerard Kacper. Fortunately, I did not give him any money and blocked him when he reacted defensively. We never met in person, which was not surprising.

Hello, my name is Mary Brothers. I have used Plenty of Fish on and off for years. Recently, I am unable to sign into my account despite paying $59. Accessing Plenty of Fish messages has also been an issue. I am seeking assistance to either help me sign in or obtain a refund. You can reach me at [redacted] (home) or [redacted] (cell). My emails are [redacted] or [redacted] I paid for a 3-month subscription but am unable to access my account. I have made numerous attempts without success. I would greatly appreciate your prompt response as this situation has left me feeling frustrated. Thank you, Mary Brothers.

This morning, I was banned on Seizee because they claimed I was defending myself from hateful comments for two days. When I joined another person's stream named CherryRose, the same situation occurred, and I had to defend myself once more. I received a three-day ban while the others involved faced no consequences. This doesn't seem fair to me. I often get sexual when I dance in my stream, but it's never anything inappropriate. Getting banned makes it difficult to have a good time in my own space with mature individuals joining my live stream.

I joined your app today and paid what I thought was a $10 fee. However, your company has actually charged me $[redacted].99 without my consent. I did not authorize this additional payment and I strongly disagree with it. I request that my account be promptly closed, and I demand a refund to my card. It has only been a few hours, and I am extremely unhappy about this situation. Please address this matter immediately. You can contact me at [redacted]. Once again, I did not agree to any amount over $10. Please get in touch with me as soon as possible. Thank you for your attention to this issue. - Michael M.

Subject: Urgent - Alert Regarding Scammer on Your Site Dear Customer Service Team, I wanted to alert you to a "catfish" scammer named "Tristin Ray Arthur" on your site. He falsely claims to be a Private Investigator and quickly moved our conversation to Google Chat. Here is the email address he provided for Google Chat: [redacted] I have attached the photos from your site, as well as the real owner, Jonathon Munro, who this individual is impersonating. Jonathon Munro is an actor, composer, and director. I mistakenly shared my social media with him on your site and now cannot delete my account. There were concerning red flags, including him asking for money while on a supposed business trip, claiming he forgot his cards. He requested I buy a Razor Gold Visa Card or send him money, to which I refused. He stated he resides in Montgomery, Alabama. Please investigate this individual and notify your affiliates. Thank you. Best regards, Ingrid Draper

I purchased a subscription to Plenty of Fish. Upon joining, I received numerous likes from women on the app, but they turned out to be scams. Feeling frustrated, I sent some inappropriate messages to these fake profiles, only to receive more likes in return. My account was subsequently suspended by Plenty of Fish due to these actions. I wish to either receive a refund or have my account reinstated. My behavior was influenced by the numerous scams I encountered, and I regret my actions.

My account got suspended after I made inappropriate comments due to encountering fake profiles on Plenty of Fish. I understand my comments were wrong, which led to my suspension. I would like a refund or to have my account reinstated to continue using the app. Regards, Derek

I signed up for a year of service, and within a week, someone hijacked my account. I reached out to customer service to cancel my account and request a refund. The representative instructed me to download an app and attempted to transfer $[redacted] from my bank account. It's been over a month, and I still haven't received a refund. The hacker continues to use the app, and no action has been taken to resolve this issue or return my money.

About a year ago, I signed up for Plenty of Fish for the first time. I didn't intend to continue for another year. However, last night I received a message from Plenty of Fish stating that they would automatically renew my membership without asking me first, and they charged my credit card for it. I am unhappy with this as I do not wish to continue for another year. I kindly request a refund of the charged amount. This practice is not acceptable. I have reached out to İş Bank regarding this matter, and they will investigate. I hope for a positive resolution from Plenty of Fish.

My username on POF is wingwant1111. My name is Sal G., born on 12/15/69. My email associated with the account is [redacted], and you can reach me at [redacted]. I purchased a year-long subscription on April 23, only to find out on Sunday that I couldn't access my account. Initially, I thought it was a password problem, but even after trying to reset it, I couldn't regain access. After contacting POF customer service, Gloria informed me that my account was hacked and shared a password reset link. Unfortunately, the link didn't work, and despite my follow-up emails, I haven't received useful assistance. Multiple automated responses only confirm a ticket was created. How can I resolve this situation if they have already taken payment for a year's subscription but are not helping me?

I need your help. I recently realized I misspelled my username "wingwang11" in an email I sent. My name is Sal Ghobrial, and the email address associated with my account is [redacted] My date of birth is December 15, [redacted], and my account number is [redacted]. I subscribed to a year of POF services on April 23. Last Sunday, I was unable to access my POF account. Initially, I thought it was a password issue, but when attempting to reset it failed, I contacted POF customer service. A representative named Gloria informed me that my account was hacked and provided a link to reset my password. Unfortunately, the link did not work. Despite multiple emails to customer service and automated responses creating tickets, no one has resolved the issue. I'm stuck with a paid subscription and unable to access my account. How can I resolve this situation?