Playtika Games Customer Service Issues

On December 3rd, after returning from my two jobs, I intended to collect my coins and play Slotomania for a few minutes on my phone. However, as I was about to collect the coins, my little dog startled me by jumping on my lap, causing me to accidentally make a purchase of coins for $49.99 without my consent. This incident has never happened in the eight years I've been playing this game, and I am very upset about it. I am currently at my credit union, initiating a dispute to reverse this unauthorized charge. I am requesting a prompt resolution to this matter and would appreciate a phone call from a representative regarding this issue.

On December 13, [redacted], around 12:30 A.M. EST, my account unexpectedly switched to Facebook Connect, a feature I have never used and do not wish to use. As a result, I lost a significant amount of in-game currency, including billions of coins, bonuses, Food Truck winnings, and various other sources of coins in the millions and billions. This abrupt change has greatly impacted my gaming experience and investments made in the game, totaling hundreds of dollars this month alone. I am seeking assistance to revert my account to its state before this incident occurred, as I strongly feel that the sudden alteration has been unjust and undeserving.

Last year, I discovered my 12-year-old son playing House of Fun on my cell phone. Despite informing House of Fun about the issue and them promising to block the number, Playtika failed to do so, allowing charges to go through on my credit card. I believe it is Playtika's responsibility, not mine, to refund all unauthorized charges. If necessary, I am prepared to seek legal assistance. Kindly reimburse the money to my credit card promptly, or I will have to escalate this matter to our Attorney General.

On October 4, I made 1 purchase but I was charged for 2. I am requesting a refund for the second charge. Additionally, on October 11, I made 1 charge but was charged for 3 more consecutively. I am seeking refunds for these 3 charges. I initially tried to resolve this with Discover, but they deemed the charges as valid and did not address my concerns. When I obtained a phone number from Discover, the provided website was nonfunctional. After returning from a month-long vacation, I discovered the charges on my Discover Card once more. Finally, I now observe the repeated charges amounting to $[redacted]. I have invested a significant sum in this game and require this matter to be rectified promptly.

I have had the Poker Heat app on my phone for about 2 years now. I have never purchased chips or spent any money on the app. However, yesterday on 12/23/[redacted], my debit card linked to my Google Play account was charged $3.99. It seems like there was an accidental purchase, similar to a "butt dial." The app bought a chip package while my phone was in my pocket with the screen unlocked. I would like a full refund for the unintended purchase. I have no intention of using the chips and will refrain from playing the game until I receive my money back. I appreciate your assistance and hope to receive an email to resolve this matter promptly. Thank you, T. Stiles

Hello, everyone. I am a dedicated player and buyer from Argentina. Yesterday, my account ([redacted]) was unexpectedly banned. I am unsure of the exact reason or duration of the ban. I was trying to explain that it was a mistake caused by my daughter, who accidentally blocked many friends due to sharing the same phone for watching cartoons. This has now become a recurring issue. I am willing to put a password on my phone to prevent future problems. I kindly ask for assistance in identifying the user who was blocked so I can unblock them and resolve this matter. Please help me unlock my account. Thank you.

I have reached out to Caesars over several weeks regarding an issue with the food trucks game. After earning points by making dishes in the food trucks and transitioning to a regular game, my total points would significantly decrease without explanation. Despite providing screenshots and videos as evidence, the missing total of [redacted],[redacted],[redacted],[redacted] points has not been restored. I hope someone in authority can assist in rectifying this. It has been frustrating as Caesars' customer service has been lacking. I have invested substantial time and money into the game, proving the malfunction with videos and screenshots. The lost points hold significant value to me, and it is disheartening to experience this issue. Not being tech-savvy, I lack the ability to manipulate such occurrences, and I trust that someone skilled in this area could utilize their talents elsewhere. The confirmed loss of [redacted],[redacted],[redacted],[redacted] points between the food trucks and the regular game was not spurred by any action on my part. I should not be disadvantaged due to a game malfunction. While I understand the necessity for the tech department to verify independently, my provided evidence should suffice. Kindly restore the missing points to my account. Thank you

Hello, My name is Glen Cunningham, and I'm a passionate Slotomania player. I am unsure if this is the right place to share my story, but I wanted to express my gratitude. At 47, I received a terminal cancer diagnosis with little time left. Through intense treatment, I have astonished doctors with my progress. I credit Slotomania for saving my life. During treatment, playing Slotomania became my escape. Engaging with the Slotomania Support Group on Facebook, I connected with players worldwide. One player recommended a new treatment, which has successfully shrunk my cancer and healed my body. Today marks 1 year of stunning my doctors. The Slotomania support team has been exceptional in assisting me with a hacked account, providing coin gifts, and cheering me on in my journey to become a "sloto trollionaire." The support from the SSG Facebook page members and admins has been heartwarming. I want the developers to know that the game they created has woven magic into my life, with an incredible story still unfolding. A sincere thank you from my wife and me for the game that saved my life. Best regards, Glen Cunningham

I enjoy playing Slottomania on my mobile phone. I didn't connect it to Facebook to prevent sharing my progress there. Recently, my old phone couldn't run the game, so I got a new phone and downloaded the app. Surprisingly, I wasn't prompted to sign in with my email. Instead, a new account was created, even though I was a DIAMOND member with about 5 billion coins. My new user number is [redacted][redacted], and I would appreciate it if my new account could be merged with my previous account linked to [redacted] I hope they can easily do this to retain me as a loyal customer.

I have lodged numerous complaints with your customer service department since Tuesday evening about missing coins. I was at the hospital on Monday and discharged Tuesday around 7 PM CST. When I returned home, I discovered all my coins were missing, and it appeared that some activities had occurred on my computer. Initially, I suspected a Wi-Fi breach, only to find out that it was one of my caregivers and her son who were in my home on Tuesday and Wednesday. I suspect her son accessed my Facebook account and played Slotomania. As a disabled homebound veteran, I never set up passwords on my computer since I rarely go out. A police report has been filed and will be forwarded to the state's attorney next week. Despite presenting evidence that I was hospitalized and that someone else used my computer while I was away, your customer service team declined to refund the [redacted]+ billion coins taken, offering only [redacted] million chips as compensation. This response from your company is unsatisfactory. I am simply requesting the return of my missing coins. I appreciate your attention in resolving this matter. Thank you.

I made two $20 USD purchases and should have received lucky spins with each, but didn't get any spins at all. In the past, purchases immediately gave me spins. I thought the idea of winning cards with purchases in the game would help me progress, but the screen freezes when bonuses are due. Customer support replied saying my purchase is processing, suggesting to log out and back in if I didn't receive spins, but that didn't work. I haven't been credited yet or received any updates. I have proof of the purchases with a statement and screenshot.

I recently made two $20 USD purchases, expecting to receive lucky spins with each of them. Unfortunately, I didn’t receive any spins at all. Normally, the spins are instantly credited to my account after a purchase. The game offers the chance to win cards through album features, which seemed like a good opportunity to progress. However, my experience has been marred by the game freezing just before granting me bonuses. Despite reaching out to customer support and receiving a response indicating my purchase is still processing, I have yet to receive my spins. I just want them to credit my account with the coins owed to me. This situation has been frustrating, as I feel like I wasted my money on a malfunctioning game and have been unable to make progress. I am hoping for a resolution soon so I can enjoy the game without further setbacks.

I have accumulated [redacted] million coins in the game Poker Heat, reaching higher tables just to face non-human players controlling the game. It seems like the game is set up to deplete my coins continuously. Despite purchasing coins multiple times, I keep experiencing the same issue. Recently, I lost another [redacted] million coins at the Imperial Dome and Amber Hall tables due to non-human players. This has left me frustrated and unwilling to spend more money on the game until this issue is resolved. If my coins are not refunded or the bots are not removed, I may have to take legal action. I am reaching out to give you the opportunity to address this situation properly and request a reimbursement of my [redacted] million coins.

Hello, I'm Jenna, and I'm attempting to contact Playtika Games regarding concerns with Jellybutton and the game Board Kings. It appears that Jellybutton, a developer owned by Playtika, is not ensuring fair gameplay for loyal players of Board Kings. Despite reaching out to BK support multiple times, players are informed that the game relies on luck, yet it seemingly requires substantial daily spending to participate in events. Many players, even after a year of play, struggle to complete daily tasks without making costly purchases. The game, promoted as free, necessitates purchases to progress, with prices escalating if players buy necessary packages. Players are feeling penalized for trying to advance in the game. They're advocating for Playtika's intervention to align Board Kings' fairness with their other games. A Facebook group named Board Kings: What's Your Luck 🎲 has been established where players share their experiences, indicating a lack of success without purchases. The group is inviting BK and Playtika team members to witness the challenges players face and urging for fair play and reasonable prices in the game. Thank you, Jenna.

I'm disappointed with the service I received from Luna S. during a live chat session as a valued gold member. She abruptly closed the chat without a proper explanation, citing a request to delete my account which never occurred. Despite being informed that I could manage the account myself, Luna made the decision to revoke my benefits unjustly. I have invested significantly as a customer and expect more respect. I urge for a prompt explanation to prevent losing half of your paying customers due to the mishandling of power by one individual.

I have two Slotomania games under two different names on separate devices. Recently, they merged into one account, possibly due to sharing the same password. One game has 65,[redacted],[redacted] points, while the other has billions. The accounts are under the names Buck A. (in millions) and Derrick A. (in billions). I am looking for assistance in restoring the original Derrick A. account, as it has been active for a longer period. Appreciate any help provided.

I encountered an issue with selecting a gold card in my shiny album. I needed just one more gold card to complete my shiny album. I faithfully participated in Dash + every week, completed all the dashes, and claimed my wild card. To my surprise, the only option available for selection was Hooty. Despite double-checking, every other card was unavailable for selection. I reluctantly chose Hooty, but my album remained incomplete. Upon checking, I realized the missing card was actually Master Orb, not Hooty, which was grayed out and not selectable. This technical error occurred on May 9, [redacted], which can be verified in my playing history. I have reached out to support, but the matter remains unresolved. I kindly ask for the removal of the duplicate 5* gold card Hooty and the provision of the correct 5* gold card Master Orb, which I should have been able to select. I assure you that I am not disputing your terms and conditions but rather seeking a resolution for the technical glitch that occurred on your end. Your prompt attention to this matter is greatly appreciated. Best regards, Corrine P.

Yesterday, September 26th at 6:45 AM Eastern Time, I went to collect my free chips on WSOP and received a message to either register or log in on Facebook for a surprise gift. Despite pondering why they're requesting this now, after all this time playing, I considered Facebook, but I already have it on another device and didn't want to take up extra space. After contemplating for a few minutes, I decided to use my email, hoping it would improve communication since they rarely respond, except maybe once or twice. I've tried reaching out to them before when I lost money, and after some back and forth, they did refund me. However, this time, I lost all my progress, including rings, bracelets, and around level [redacted]. I'm devastated; it feels like hours of investment and play are gone. I sent screenshots of my items but received no response, which is why I opted to register with my email, not realizing the nightmare awaiting me. I have receipts for the money I've invested as well. It's puzzling why they would prompt a long-time loyal player like me to register with Facebook or through email for a gift, especially knowing it could lead to a player losing everything. It's unbelievable! I'm extremely upset and hope my explanation makes some sense. Please assist me in recovering all my progress and prizes. I only play WSOP on my Fire tablet from Amazon, and this game brings me a lot of joy since I'm elderly and disabled. Thank you for listening. Signed, S.K./M.

I purchased the $24.99 package from the buy bar, but I've since discovered that I have been charged $39.99 instead. I have evidence of this happening six times, and I am currently gathering my bank records to support my claim. I request an immediate refund of the overcharged amount. I believe this issue might have affected others as well, given that I have been a customer for a year. Unless this matter is resolved promptly, I will have no choice but to take legal action. I have regularly bought this package approximately 50 to [redacted] times, so the total amount is significant. There is no $39.99 package listed on the buy bar, and last week, it appeared on my account six consecutive times, indicating clear fraudulent activity. I will give you a week to address this before escalating the situation publicly, which could have severe consequences for your company. Regards, B. M.

I played Bingo Blitz as a guest user with the ID #[redacted]57. I bought an Elite Pass and a starter bundle. When I had trouble collecting gifts and the game froze, I contacted support at [redacted] They mentioned no issues from their end, so I tried to leave it. Later, I was asked to register with an email, and it created a new account with the ID #[redacted]35. I cannot merge the accounts, and I can't access the account with the ID #[redacted]57 that has an active Elite membership. It has been 2 days since I could play on that account. Despite following all instructions given, I am still unable to access it. I would like a refund or for the problem to be fixed. The last four digits of the debit card used are [redacted].