Playtika Games Customer Service Issues

I am experiencing slow performance on Caesar's Casino, Slotomania, and Bingo Blitz websites. Despite clearing my browser and system cache, the issue persists. I have confirmed that my internet speed is optimal after a test with my provider. Interestingly, Caesar's Casino specifically had problems with free coin emails recently. The slowdown seemed to occur after receiving free coins from an email. It's worth noting that all three sites are managed by Playtika.

Hello! My name is Mayra T., I am from Venezuela but currently living in Argentina. I would like to ask for some advice. Last month, while browsing an online newspaper's website, I stumbled upon an advertisement stating that a person had won one million dollars as part of a marketing scheme where the owners of a virtual casino game were rewarding real money to players participating in the game over the next three days. The person saw they had won but didn't believe it, closed the game, and received a call the next day confirming their prize. The ad included a link to access the game, which turned out to be the Slotomania App. While playing on the second day, I received a message congratulating me in English for winning $[redacted],[redacted]. I thought it was genuine and awaited a call. After days of no contact, I have been unable to reach Slotomania or Playtika Games until finding this platform. I just want to clarify if I actually won the prize and they haven't been able to reach me, or if it was all a misleading advertisement to attract more app users. I am providing my email for further communication: [redacted] and my phone number: +54 9 [redacted].

Last night, I encountered an issue while playing the game. Despite giving up temporarily, the problem persisted when I tried again. On Cash Mahal, after winning, I found myself unable to claim my winnings. Instead, a flashing wreath kept appearing. The same issue occurred with a ruby chest, leading me to exit the game repeatedly. Even when I returned and completed a challenge, the flashing wreath persisted. Spending hours playing, the frustration is overwhelming. Despite my determination, the game's malfunction is causing significant losses. I seek assistance to resolve this issue and regain my gaming enjoyment. Wishing you a wonderful day/evening. Gloria Hunt

I purchased a Vegas Word coins package 11 days ago with over 11 billion coins and extra word tiles. However, despite paying for them, I have yet to receive the package. After exhausting all Microsoft support options, I reached out to WORD Support with a screenshot of the purchase order, but I have not received any response. Additionally, I was supposed to receive the biggest prize in Vegas Word history on the 15th of November, which was yesterday. Even after confirming with WORD support that the prize was on its way, I have not received it, and they are not replying to my emails. I have documentation of both the coin package purchase and the prize confirmation if needed. I appreciate any assistance you can provide. Regards, D. Smith

I contacted you earlier today regarding an ongoing issue with Playtika. Upon re-reading their email, it appears they believe I received a top prize and bonus in a slot machine game, but I am certain I did not. Despite sending screenshots showing my incomplete gem collection and low credits, they insist their system paid me correctly. This has led to me not receiving payouts for challenges won, as they are manually adding credits due to a system glitch. I feel helpless and upset as they are now accusing me of lying and theft, causing me extreme distress. Winning was supposed to be a joyful experience, but it has turned into a nightmare. I am in desperate need of assistance to resolve this situation.

Upon rereading Playtika's email, I found discrepancies regarding the top prize and bonus I allegedly won. Despite their computer showing I received a gem collection set and bonus on a slot machine, my account displays an incomplete set and low credits. I've won challenges but not received automatic payouts due to a known glitch, causing distress. The representative doubts my integrity, dismissing me as a liar and thief, leaving me anxious and upset. I urge a quick assist from their technician to review my files, revealing the error and granting me the rightful prize. Playtika has screenshots confirming the issue. Rectifying this promptly is crucial to restoring my faith in their system and resolving the matter swiftly.

I want to report a troubling incident involving Myles Johnson from customer support. Without examining my computer firsthand, he made a decision regarding my missing prize, a 'complete Vegas Charms collection set.' I have insisted on the truthfulness of my claim, and I am sure once he accesses the VDS game during a quick assist session, he will see the incomplete charms collection on my home page. Myles Johnson's hasty actions have left me emotionally and physically distressed, feeling utterly shattered and alone due to this grave mistake. This oversight has deeply affected me, as this prize holds significant value for me, and I feel helpless at his unilateral decision-making. My pleas and explanations seem to have fallen on deaf ears, and I am left at his mercy.

I have an updated version that I need to share with Vegas Downtown Slots support. I was completely caught off guard by your decision to deny me the first prize in the Singles Delight Challenge. I am still grappling with this overwhelming feeling of having a massive anxiety attack. You blindsided me and did not allow me the opportunity to prove my honesty. It is unjust to reject my claim based on assumptions rather than facts. I have concrete evidence that the prize did not reach my computer due to a glitch in your system. I have highlighted similar issues to support in the past. This time, the failure of your system to deliver the prize has caused me to lose out on a significant reward. I demand a thorough investigation from your end, as it seems one-sided. My computer has not been examined for evidence, and I am willing to cooperate by providing access for a quick resolution. Your computer technicians can verify that the file never arrived on my system, thus validating my claim. I urge you to allow this quick check for the fair and accurate resolution of this matter.

I encountered a few issues recently. Firstly, there was a classic game missing overnight where I had gathered [redacted] billion coins to multiply up to five times, which is a strategy I use to save coins for playing when I have no betting money. Secondly, I played a challenging game called Despicable Wolf 2, where coins build up during gameplay but got kicked out after completion and couldn't claim the accumulated coins. Finally, I intended to purchase the Dash Upgrade for claiming prizes yesterday, assuming it would be available all week, but apparently, that wasn't the case. Additionally, I would appreciate it if there could be a way to access all the classic games that were removed since many of them were my favorites. Perhaps introducing a Wild Card feature could help improve my overall experience.

I am seeking assistance regarding the ban on my WSOP Play account. I believe the ban is unjustified and lacks fair treatment in comparison to another player's situation. My account was permanently banned, while the other player received only a temporary ban for the same reason. This discrepancy is unfair, especially since both accounts were managed by VIP account managers. I have been playing more frequently and for longer durations than others, making this unequal treatment a breach of equality. The rules should be enforced consistently regardless of the number of chips involved. I have invested significant funds into the game and expect fair treatment. I urge for a resolution to my account ban and hope to be treated justly. If needed, I can provide additional details about my WSOP account. If this is not the appropriate channel for my concern, kindly provide contact information for the VIP account managers' upper management or a complaint email. Thank you.

Hello, my name is Julie Tedesco. Around a week ago, I received a notification from Facebook about someone trying to log into my account. I promptly changed my password, as I have done in the past. However, this time, I am unable to access my account despite trying everything. I have been using this account for about 15 years. What upsets me the most is not losing the Facebook account itself, but all the time and money I have put into playing Bingo Blitz over the years. I am adamant about not starting over with a new account. If there is any way to help me regain access to my account and resume playing, I would greatly appreciate it. Thank you, Julie Tedesco. Email: [redacted] Cell: [redacted].

Hello everyone! I am a big fan of Slotomania! However, my husband and I encountered an issue twice where we lost gifts without receiving them. Specifically, I didn't receive my Eiffel Tower gift with a "win all" on the first row and Star Dice for 4 hours, and my husband lost his Macau bonus yesterday. I understand this may not be a huge problem compared to COVID, but I wanted to bring it to your attention. Also, I have a suggestion for the game - could you make it so that "free spins" earned during gameplay don't count towards the total spins needed to complete the dash for collecting money? We really enjoy playing Slotomania, especially during quarantine, and it has been a source of joy for us. I've been playing this game for about eleven or twelve years since it started. Stay safe, take care of yourselves, and thank you for providing such a fun product!

I was playing the new Mole Zilla social game in Slotomania and lost all my Dash points. It was my first game of the day, and I lost around 75 billion points while my goal was to bet [redacted] billion. I also lost approximately 25 billion in coins, and this happened as I was spinning at 99 million. I kept losing connection, and I'm unsure if the last reset was due to accidentally hitting bet all. I don't believe I would have bet that high on that specific game. I would appreciate it if you could restore what was lost. I've spent a significant amount of money over the weekend and have yet to come out ahead. I'm considering stopping spending money on this game.

I have been trying to file a complaint for over three weeks, but unfortunately, the page doesn't load properly. When it reaches 50% loaded, it goes back to my homepage, and I am unable to access the game. I have tried using two different browsers, but the issue persists. My internet connection is fine, and I am frustrated with the lack of resolution after repeatedly asking for help.

My three-year-old son unintentionally purchased two packages while playing on the site. I am unsure how he managed to do so, but I will be removing this card from the account. I am requesting a refund for the last two charges which were $4.99 and $3.99 respectively. The ease of purchase on this site is concerning. I hope to have the charges refunded promptly as I will be discontinuing his access to the game to prevent any future accidental purchases.

I have been waiting for almost a week now and have sent multiple messages to Bingo Blitz support regarding being unmuted in the game chat. My patience is thin as I was given conflicting time frames and now it's been over a week without a response. This makes trading with other players difficult. I am frustrated as I see others post inappropriate content without consequence while I have faced muting and losing my VIP status. These issues are unique to me, as other players I've spoken to haven't experienced this. I hope to receive a proper response soon as I am a long-time player of the game. The lack of support and communication is disheartening and I hope for a resolution.

While playing Slotomania, I encounter an issue where the game keeps reverting back to my home screen, requiring me to reopen it and download it again. Additionally, when attempting to play the wheel of stars, I successfully choose the right cards to earn stars for spinning the wheel, but the problem persists. I appreciate playing Slotomania and have attempted solutions like restarting my phone and reinstalling the app from the App Store to retain my points.

I experienced an issue with the daily quest feature while playing Ceasar's slot game. Yesterday, the last challenge I completed did not register, causing me to miss out on receiving coins and the binge bar did not progress. Today, I completed the daily quest but did not receive the gift box because the binge bar did not move due to yesterday's incomplete challenge. Despite sending multiple customer service requests and emails, I have not received a response to address this problem. When seeking help through chat rooms, I was directed to trial services, even though I clearly stated that I am not willing to pay. I am frustrated by the lack of assistance without a payment requirement. I am surprised that resolving this issue seems to involve a cost. I would appreciate it if someone from customer service could reach out to me at [redacted] or [redacted] and address my previous requests without redirecting me to another chat room.

Hello, I am Van Audenhove Kenny from Belgium. I am experiencing issues with my accounts on the 'game' Slotomania from Playtika Holding. Recently, my accounts were disabled after a dispute over missing cards I was supposed to receive. Despite reaching out to support and administrators with screenshots of my card history, I received no response. Shortly after, not only my account but also those of my family members were disabled, impacting years of playing and significant investments in the game. Despite threats of legal action, my accounts remain disabled, and I am seeking assistance in resolving this issue and restoring access to my accounts. Any guidance on how to proceed would be greatly appreciated. Thank you.Warm regards, Kenny

I have been playing Slotomania for years, but recently I encountered a significant issue. Today, all of my coins disappeared, and when I completed several albums, the rewards were added to a zero balance instead of my existing balance. For example, I received over a billion coins for one album, but they were all added to a zero balance. Despite contacting customer service, their response has been unsatisfactory, attributing the problem to luck. However, technical issues with the game are not a matter of luck, especially when it affects gameplay and rewards. I have invested a considerable amount of money in this game over the years, and the current state of affairs is concerning.