Playtika Games Customer Service Issues

I'm Jonathan G. and I've been enjoying playing Slotomania, particularly the [redacted], Bar & Fruit, and The Crazy Train games. I've been lucky to win money and bonuses amounting to $82,[redacted] and $23,[redacted]. I recently received a notification stating that I have a benefit of $82,[redacted] to claim within 28 days, starting from Sunday, June 6, [redacted]. I have been using my credit account to purchase coins. Could someone please guide me on the steps to claim this benefit before the deadline?

Hello, I am Tracy Burkett. My email is [redacted] I have been playing Slotomania on my LG V40 ThinQ for months. I have made purchases for coins and gems and progressed far into the games. Due to a warranty issue, I had to temporarily use a prepaid AT&T phone, where I started as a new player on Slotomania. When I received my new LG V40 Thin Q, I downloaded the app but cannot access my previous account. I was close to completing a quest I had invested in. I have reached out to customer support multiple times but have not received a resolution. It's frustrating to start over with limited coins and games. I hope this issue can be resolved promptly as I have been waiting for more than 84 hours. Thank you, Tracy Burkett.

Hello, I encountered an issue with my World Poker Account today when the screen started rebooting unexpectedly. Upon reestablishing the connection, I discovered an unauthorized charge of $17.98 on my Venture Capital One Card ending in [redacted], belonging to Steven J. Setum. I did not approve this transaction. I would appreciate it if the amount could be refunded promptly. I had a substantial balance and other options for chip purchases, so the charge was unnecessary. I hope to avoid such occurrences in the future for a smoother experience. Thank you for your attention to this matter. Best regards, S.

I have encountered an issue with shadow credits where I paid an extra 60 credits for the same shadow. I am frustrated as I have spent well over $[redacted].00 in 2 days. Despite providing necessary information, it seems like my credits are not being corrected as efficiently as before. Given my paralysis and disability, I rely on playing and connecting with friends on BB daily. The numerous emails I've had to send are exhausting, and I feel unfairly accused of dishonesty. I am now considering escalating this matter to the supervisor or even contacting Playtika headquarters. I believe in giving feedback, and I'm disheartened by this negative experience with customer support. Unless my lost credits are refunded, I may have to cancel my credit card charges and switch to other games. Seeking the Vice President or customer service director's contact details indicates my seriousness towards reaching a resolution. This email reflects my final attempt to address this issue, and I hope for a swift and satisfactory resolution.

Hello, my name is Samuel Sara. I am a daily player of Slotomania and currently facing issues with the large amount of coins owed to me. I am frustrated with the prolonged wait for compensation and receiving repetitive responses. If the owed amount is not granted, I will pursue legal action. [redacted] billion coins were spent on my account without my authorization. Despite Slotomania's claims, it is evident that I did not make these bets as the discrepancy in my coins balance shows. An incident after winning a minor jackpot on Silver Lion resulted in no payout and Slotomania denying my win. Additionally, I encountered payment discrepancies during the Snakes and Ladders challenge where Slotomania insists I received less than I did. Another instance involves not receiving recognition for winning the promo for Crazy Train Times 88 bet. After numerous fruitless attempts to resolve these issues over the past 7 weeks, I am inclined to request a full refund on all my purchases or pursue legal recourse. I urge for a prompt resolution to this matter.

I am a dedicated player on Slotomania™ and have invested a significant amount of money into the game. Recently, I have noticed some issues where billions of coins were deducted from my account without me even spinning once. This has occurred multiple times, causing frustration as I had accumulated up to 30 billion coins only to see it drop to 6-7 billion suddenly. Despite my initial hesitation, I experienced another significant loss of around 70 billion coins within a week. I regularly purchase features like the piggy bank, lotto bonus, and mega bonus spin, but this experience has made me reluctant to make any more purchases. I have struggled to find a way to reach out to Slotomania™ customer care and hope this forum can assist me. The sudden disappearance of approximately [redacted] billion coins and the inability to use my acquired aces have led me to consider finding a new game to spend my money on. I am disappointed by the lack of support for loyal customers who invest both time and money into the game. I am looking for a prompt resolution to this issue as my coins were taken within seconds. Additionally, I also purchase coins for my son on Slotomania™ and other Playtika games, but I may need to explore alternative options if this matter is not resolved satisfactorily. Thank you for your attention to this matter.

I am unable to access my daily coins due to error code [redacted]30. Logging in with my Facebook account is also unsuccessful. I have three days worth of coins to collect. As a long-time player, this is very upsetting. I have tried logging in, changing my password, and logging back in, but the issue persists. Your assistance would be greatly appreciated. Kindly respond to Pamela Hess at [redacted] I hope for a resolution as I genuinely enjoy playing this game. Thank you for your support.

I have encountered an issue with receiving the bonuses from my recent purchases in Caesar's Slots. Last night (7/10), the app malfunctioned, and consequently, I did not get the bonus materials that were supposed to come with my purchase. I am seeking immediate issuance of the bonus to receive the coins and chips earned through my gameplay. I can provide screenshots to support my case. This is not the first time this has happened; the same issue occurred on 6/28 when I bought three items that were supposed to include a scratch ticket reward. Once again, the bonus link did not work, and I did not receive the promised reward. I have documentation to substantiate both instances.

I have identified several unauthorized charges on my credit card from Playtika. My bank has advised me to formally request refunds for all these charges before they escalate the issue. Playtika seems to be based in Isreal and lacks a working phone number in the United States or elsewhere. If I do not promptly receive a response and all charges linked to your company are not refunded, my bank will escalate the matter, and I will seek assistance from Visa and other regulatory bodies as suggested. Thank you for your help. Regards, S. Camara.

Hello, I have noticed that coins are not being added to my balance even though I am advancing to the next level. The issue persists at level [redacted]. I would appreciate it if you could investigate this matter and ensure that all the coins are properly credited to my account. If possible, I would also like to transfer my account from my phone to my laptop. Thank you for your assistance.

I noticed an unauthorized charge of $15.20 on my bank account from PLAYTIKA on 9/27/19. My phone was making noises in my pocket, and when I checked, there were multiple open pages. Despite having a lock on my phone, after a recent software update, I found many pages open, including one related to Google Pay. I was not using any apps at that time. This situation led to an accidental charge of $15.20, leaving me short on funds to pay for my health insurance. I urgently need a refund to be processed quickly, as I do not want to wait weeks for the money to be returned. I hope for a swift response to credit my account back for the $15.20. Thank you for your assistance. Best regards, Barbara (Bobbie) M. Tel: [redacted] Email: [redacted]

Dear all, I am Elisabeth from France. I would like to request a statement of my gambling activities from yesterday (10.06.[redacted]), as I noticed a substantial increase in my balance from 1B to over 6B without a clear explanation. I accidentally left my laptop running during a session, and upon returning, I was pleasantly surprised by the jump in my balance. However, I am uncertain about the source of this increase and would appreciate some clarification on this matter. Thank you in advance, E. Chapoutot

Subject: Request for Gambling Statement Hello everyone, I'm Elisabeth, a French player currently in France. I have a request: could you kindly provide me with a statement of my gambling activities from yesterday, June 10, [redacted]? I'm trying to understand how my balance went from 1 billion to over 6 billion so suddenly. I left my laptop unattended for a few seconds during a game and was pleasantly surprised by the increase, but I'm unsure about the source of this significant jump. I would greatly appreciate it if you could provide me with this information. Thank you in advance, E. Chapoutot

I bought a $4.99 package on Slotomania for a $14,[redacted],[redacted] prize, a bingo card pack, and a game mania but did not receive my incentive. Also, the bingo card pack hasn't shown up. I'm requesting a refund on the card I used for the purchase. To make up for the inconvenience, I'd appreciate an additional $5 play credit. As a loyal player who uses Slotomania every day and makes regular purchases, I'd rather not have to uninstall the game because of this issue. Thank you.

I have contacted Slot Mania customer support multiple times regarding a missing Mega Bonus and now I noticed my Clan Chest is missing as well. Despite sending around six emails, their responses are limited to saying the issue has been resolved. I am frustrated with the lack of proper communication and would appreciate having my Mega Bonus and Clan Chest restored. I had reached the 5th chest level. Additionally, I plan to file a complaint about their slow and unhelpful customer support service.

I am currently experiencing the same issue for the second day in a row with the [redacted] Holiday Slotocard game. An error message popped up while I was in the Puzzle House stating, "Oops! Something has happened to the Puzzle House, Refresh the game to continue." Unfortunately, I am not given the option to refresh or exit the Puzzle Chamber. Yesterday, the only choice I had was to exit using my phone, which then prevented me from re-entering the Puzzle House. Today, upon returning, my picks from yesterday and the 3 extra picks are still available. However, when I tried to use the extra Jewel pick I purchased, I encountered the same error message as yesterday. I fear I may lose today's picks and the extra ones. Your assistance is greatly appreciated. Thank you.

I enjoy playing Board Kings regularly. Recently, I spent $45 on bonus packs, receiving all the items purchased. However, I am disappointed that after completing every floor of the Elevator Game, I did not receive the expected [redacted] bonus rolls, gems, cards, and other resources. The loot was supposed to include nearly [redacted] rolls alone, in addition to the grand prize. While purchases are honored promptly, the lack of acknowledgment for the earned rewards is frustrating. I invested in bonus packs to enhance my chances of winning, but despite my efforts, the Grand Prize remains elusive. I have submitted two service tickets for assistance, but unfortunately, the support ticket system does not allow me to upload images as proof.

I am disappointed with the way your game treats players unfairly. I noticed that some players who never spent money on the game won large jackpots, which led me to write this message. My complaints have always been about unfairness. Today, while playing, my friend, who won big jackpots, played alongside me. We both played a game where I bet 2 million and he bet between 20 and 50 million. I lost about 3 billion while he gained over 80 billion. It's disheartening to lose so much without any rewards. I realize you offer coins for sale, but losing so much feels unfair, especially considering the disparity in winnings between players. In a previous message, I requested to have my account removed or banned, but received no response. I ask for compensation for my losses today, about [redacted] million coins, so I can continue playing like everyone else. I hope to receive a prompt and fair response to this matter.

I am writing to express my disappointment with the unfairness I have experienced in your game. I recently witnessed players who never made any purchases in the game winning jackpots of over [redacted] billion, leading me to feel frustrated. Despite my repeated complaints in the past about the game's failures, I encountered another unfair incident today. While playing in the same room as a friend who has won numerous jackpots before, I noticed a significant difference in the winnings between us. I lost about 3 billion while my friend obtained over 80 billion, even though we were both playing with varying stakes. This experience made me realize the challenges of accumulating coins only to lose them without any compensation. The discrepancy in winnings has made me question the fairness of the game, especially considering the option to purchase coins for significant amounts of money. I previously requested to have my account removed or banned, but received no response. Now, I kindly ask for a resolution to the losses I faced today as I believe it is unjust. I hope to receive a prompt and satisfactory answer to this matter. Thank you.

To whom it may concern, My mother has been a loyal player of Slotomania Casino for nearly 8 years. I once set up a Facebook account to connect her Slotomania profile, but she can no longer access that Facebook or the linked email. Previously, two devices were linked to her account. Recently, I tried to link her new iPad by creating a new Facebook account, which unfortunately erased her progress on the old Samsung tablet. Currently, she only plays on the old iPad but we're hoping to recover the original email associated with the account. The only distinguishing information I can provide is that the account shows as "Player [redacted]" at Platinum Tier with level [redacted]. Preserving her years of progress in the game is essential. Please advise on the steps needed to resolve this matter promptly. I am willing to provide any necessary information for assistance. Thank you for your help with this issue.