Playtika Games Customer Service Issues

I have a World Series of Poker (WSOP) Texas Holdem Free Casino game that I enjoy playing on my Kindle. I am unsure if my game progress is linked to Facebook. I am concerned that I may have been playing as a guest and want to ensure that my progress is saved before doing a factory reset on my device. Is there a way to verify if guest accounts save progress in the game?

I have spent over $20,[redacted] on poker chips, and all my chips disappeared. I had over [redacted] billion chips, and when I logged in, they were all gone. I am extremely upset and will be preparing a lawsuit against Playtika if my chips aren’t returned. You have 24 hours to return my chips, or my attorneys will proceed with the lawsuit. Most of those chips were purchased. In the lawsuit, I will be seeking a refund of the $23,[redacted].98 I spent at Playtika, not to mention compensation for pain and suffering and lost wages. I have sent over 1,[redacted] emails to customer support and have not received a single response. Your customer service for such a big company is the worst I have ever experienced. I am even considering making Playtika's actions public and pursuing criminal charges. Please return my chips to Don Whitlocks' Facebook WSOP account by Tuesday morning at 8 a.m. or I will involve my attorneys and the media.

I have been playing the WSOP game by Playtika for over a decade, starting when they acquired it. I estimate that I've spent $40,[redacted] on the game, $20,[redacted] of which was with Playtika directly. Unfortunately, I've encountered various issues such as not receiving chip packages after purchase, missing bankroll after winning pots, and most recently, losing over [redacted] billion chips overnight. Despite numerous emails to Playtika and WSOP support, I have not received a single response, which is extremely disheartening. I feel cheated and frustrated by the lack of resolution. I am considering legal action to recover my losses, but at the very least, I would like my chips reinstated. Thank you.

Hello, I have submitted a support ticket, but unfortunately, I have not received any assistance. My inquiry is related to Bingo Blitz, and my username is Karla Grubbs. On 6/16, I bought $50.00 worth of credits, but I received coins instead. I have the coins ready in my account for you to exchange them for the proper credits. Additionally, there was a promotion that day for Wild and Triple Daubs with credit purchases. Later on the same day, due to not receiving the credits from my first purchase, I bought an additional $50 worth of credits. Although I received the credits this time, I did not get the promised wild and triple daubs. I kindly request to receive those daubs. On 6/17, I purchased Wild Daubs for $14.99, but I received instant wins instead. There are currently 20 instant wins in my account which I am happy to return in exchange for the Wild Daubs. I have spent over $1,[redacted] this month on Bingo Blitz, and I kindly ask for your assistance in resolving these issues and making things right. I have my receipts available.

On August 2, [redacted], my account was charged for 9 unauthorized transactions totaling $[redacted] for in-game purchases that I did not intend to make. I have already removed the games that offer in-app purchases from my phone, and while Google Play refunded 5 of these transactions, they have not refunded the $99, $9.99, and $5.99 charges. I am in urgent need of this money to pay my bills.

I am experiencing numerous technical issues with the casino games on Facebook. The games freeze, jump, and even take coins without my consent, which has happened frequently. Another game involving dragons spins uncontrollably without my input, requiring me to reset my phone to stop it. I kindly request the return of the coins that have been unfairly taken from me, as I have experienced significant losses. Despite my complaints to House of Fun, I have not received a satisfactory resolution. It is disheartening that I am no longer able to achieve good wins to compensate for the coins that were taken earlier. I urge for a fair resolution and the return of all the coins that were improperly deducted. Thank you.

I bought a package from your company for Slots House of Fun yesterday. The package was supposed to include 5,[redacted],[redacted] coins, but I only received 1,[redacted],[redacted]. I've been trying to resolve this for hours. It's frustrating to wait over 12 hours for something that was purchased instantly. Please address this promptly. This is my 6th attempt.

To whom it may concern, I am having trouble with the Caesars Slots HD app on my iPad, which I downloaded from the App Store via iTunes/Apple. Within less than 8 hours of successfully opening the app, I am now unable to access it at all. Despite having the latest app version, up-to-date software, and being connected to Facebook, I am only experiencing issues with CAESAR SLOTS HD. As a dedicated player who has invested time and money into the game, including a recent purchase of the $99 Coin Package, reaching level [redacted], I am extremely disappointed. I kindly request information on when this problem will be resolved, and when my currency, coins, and stats will be reinstated. Your prompt attention to this matter would be greatly appreciated. Thank you in advance for your assistance. Regards,

I have been a Caesars Slots player for years and am close to reaching the Diamond level with billions of chips. Unfortunately, my app disappeared after the recent update on my Apple iPad, even though my iOS is updated. The Apple Store attempted to assist with reinstalling the game, but it wouldn't open. They advised me to reach out to Playtika. I am disappointed by the lack of a contact phone number for support from the company. The option to list reasons for needing support has letters that are too small for me to read. It has been two days since I have been able to play, and I am unable to send coins to my 10 friends, which is frustrating. I hope Playtika addresses this issue promptly as it reflects poorly on their company. I urge them to take this matter seriously and resolve it quickly.

I am frustrated by the way my messages were trimmed inaccurately. I strive to provide great customer service regularly. Recently, I won a big jackpot of $4 billion, but when I returned online, there were issues. I am perplexed as to who altered my messages over the past three years. I apologize for any abruptness, but the game with the jackpot was crucial to me. It was in Slotomania, but now I feel it's not worthwhile to continue. I am upset and would appreciate a response. Thank you.

I am extremely frustrated and disappointed with the lack of winnings and poor customer service from this company. I have been playing Slotomania for seven years, only to see others winning trillions and billions while I struggle to earn anything. Despite my loyalty, there seems to be no fairness in the game. The jackpot of 4 billion in the gold game has also not materialized for me. The customer support, even in the Caesars Casino chat, has been rude. I feel discriminated against and disrespected. Four years have passed, and there has been no resolution or response from Slotomania. I demand a refund for all the money I have spent. This experience has left me feeling upset and taken advantage of.

I lost my status and coins when I tried to log onto Facebook to see my friends who were playing. I have spent over $2,[redacted] in the past year on this game, which I understand is purely for entertainment purposes and does not offer any monetary benefits. After reading numerous negative reviews, I am disappointed by the lack of responsiveness from the developers. My level was at [redacted] with nearly 13 billion coins, and I had completed 2 out of 3 daily dashes, which would have earned me an Ace pack. I am seeking assistance from the legal team to address this issue promptly and ensure that my account is secure from any further discrepancies. I appreciate your immediate attention to resolve this matter. Thank you.

I experienced an issue during the Wild Spinbad challenge where I did not receive the badge's I earned or the Jackpot payout despite triggering free spins and getting a full screen of the major Jackpot symbol. Furthermore, on a previous occasion, I was supposed to receive an ace pack and an all-star pack, but they were not delivered. I reached out to customer service, but the email I received did not resolve the problem. I have been a dedicated player of this game for two years, and I love it, but I feel frustrated and ignored. The game was acting unusual during the challenge, and I hope for a resolution to these issues so I can continue enjoying playing. Thank you.

Hello, my name is David Turner and my email is [redacted]. I play on the World Series of Poker site. Recently, I visited a site on Facebook promising to give me a hundred million dollars in chips. Unfortunately, it turned out to be a scam. The scammers hacked into my accounts, changed my passwords, and stole my chips. Someone even took the chips back after I received them. They keep adding apps to my phone and charging my account. I am seeking a refund for the charged apps and want to stop them from contacting me. They are even trying to obtain sensitive information from me like my driver's license and social security card. I have taken steps to secure my accounts, but they are still charging my T-Mobile account.

This morning, after checking my bank, I was shocked to see that my expected deposit had gone through yesterday, but nearly $[redacted] was spent on Playtika. While I do buy from Playtika occasionally, the amount spent this time is way too high! This situation has left me without the money I need to move into my new home tomorrow, putting me at risk of being homeless. I had received help with moving into this rental home, and it breaks my heart to think I might still end up living in a tent. The thought of not being able to provide a home for my 3-year-old daughter who was looking forward to a bedroom for Christmas is devastating. I hope Playtika can assist me quickly as I face the possibility of missing my rent and bond payments. I am desperate for help to resolve this issue so I can move into my new home as planned.

I am disappointed with the lack of response and follow-through from Poker Heat regarding a promotional offer that promised to double my winnings if I won a showdown. I made three purchases on the same day, winning three separate showdowns and should have received a total of 16.8 million chips. I have emailed Poker Heat multiple times since January 4th, but have not received any resolution. After contacting Google customer service, they advised me to reach out once more and if the issue persisted, they would intervene. Google even mentioned the possibility of pursuing legal action against Poker Heat for not honoring the promotion. I plan to gather all my documentation and consult with a legal professional to address this matter. I urge Poker Heat to improve their customer service and uphold their advertised promotions to avoid further discontent from players like myself. Best regards, D.W.

I primarily use a Kindle device for gaming and access my email on a laptop at [redacted] When I encounter issues with undelivered purchases, I follow a process. I initiate a message on my Kindle, generating an INC#, then forward the Amazon receipt to WSOP support on my laptop, referencing the INC#. Despite sending multiple receipts, there have been difficulties resolving recent cases. For instance, I am owed a "pig" purchased on 2/2/19 for $15.99 + tax, managed under INC# [redacted], [redacted] by "Martin" then INC# [redacted] by "Conor." Similarly, another purchase made on 2/6/19 for $10.99 + tax has not been received, with INC#[redacted] unresolved. Lana has requested the receipt, which I promptly sent following the established procedure. I await updates on these matters, concerned about the ongoing sporadic successful purchases and potential interference by the Amazon app. I express my frustrations regarding the process but remain determined to seek resolution, exploring alternative platforms like Facebook for gaming continuity. Your assistance is greatly appreciated. Thank you.

I recently purchased a new phone and encountered an issue logging into SLOTOMANIA. Despite being logged into Facebook, the game prompts me to log in again. Upon trying to access my account, I discovered that a new account was created instead of retrieving my old one. I've interacted with four customer service representatives, with only one managing to locate my original account after some effort. Unfortunately, one representative accused me of not cooperating, despite my willingness to assist. As a dedicated player at diamond status, I have invested significant funds into the game and feel frustrated about losing my friends list and gifts due to this issue. I am seeking help to either merge my old account into the new one or restore access to my previous account.

I have reported multiple technical issues with the game "Rapid Chili" through their customer service contact form. The customer service representatives do not seem to grasp the difference between an error and a random event, as all their responses attribute the problems to "bad luck." The game's Free Spins feature is where the error occurs, and it seems to stem from faulty code. Free Spins are infrequent, only appearing about every [redacted]-[redacted] spins. If you win them, you can receive either 7 or 14 free spins, along with different numbers of screens and columns of wild symbols, all determined randomly. The error specifically happens on the first spin, on screens other than the leftmost one, where winning payout lines vanish from combinations. The brief display of the payout lines makes it hard to capture with a screenshot. This inconsistency occurs roughly once every five Free Spin awards, about every two hours of gameplay. The problem came to light when a significant win with a full screen of "Wild" symbols did not result in any payout, exposing this recurring issue that affects Slotomania players inadvertently. I've tried to send a screenshot showcasing the problem, but only one of the four winning payouts was actually received. If you can provide guidance on sending the screenshot to their technical team, it would benefit all Slotomania players. Thank you for any assistance offered.

I play Bingo Blitz daily and have spent over $2,[redacted] from March 1st to March 20. I encountered issues with numbers being recalled, causing me to lose bingos unfairly. I made these purchases with my debit cards ending in [redacted] and [redacted]. I hope for a reimbursement or credits to be added to my account. I play through a Facebook account or as a guest and can be reached at [redacted]. I kindly ask for your understanding and assistance in addressing my concerns as a loyal Bingo Blitz player. I trust in your commitment to customer satisfaction. - Nicola Reed