Playstation Customer Service Issues

On Saturday around noon, I logged on to my PS4 to play Fortnite. However, when I tried to sign in to PlayStation Network, it kept saying my password was incorrect. Despite multiple attempts with different passwords, I couldn't access my account. When I tried to reset the password, even my date of birth was not being accepted. Now, I am unable to play any games on my PS4. Strangely, while looking for the password reset email, I found another email stating that my password was successfully changed, which I did not authorize or know about. I hope this information is sufficient for assistance.

I am experiencing difficulty accessing the season pass content for "Assassin's Creed Odyssey." I've already contacted Ubisoft for assistance, but they were unable to resolve the issue and suggested reaching out to Sony support for further help. The problem is that I've finished the game story, but the DLC contents are still showing a padlock symbol, preventing me from accessing them. I've attempted all the troubleshooting steps advised by Ubisoft without success. After nearly a month of troubleshooting, Ubisoft recommended contacting Sony support for additional assistance. I am willing to provide any necessary information to resolve this issue. Thank you.

I pre-ordered a game/DLC and paid £49.99 upfront. After reviewing the patch notes, I decided to cancel the pre-order and request a refund. I meet all the refund criteria as I have engaged with the content by streaming, downloading, and accessing pre-order perks like closed BETA access. I filled out the claim form on September 29th but haven't received a response within the expected 24-hour timeframe. It has been 40 hours now, and I am yet to hear back, while the DLC is launching today. I attempted to contact PS through live chat for assistance, but I have been unsuccessful in finding an active chat option.

This past Sunday, my younger sibling accidentally signed both my husband's and my accounts out of our shared PS4. Unfortunately, we're currently locked out because we no longer have access to the 2-factor authentication codes. I had 10 backup codes, but I'm unsure which account they were assigned to, as they didn't work for either. I've attempted several codes on each account to no avail. We originally enabled 2-factor authentication due to a previous stolen console, never thinking we might encounter this issue with codes not working or phone numbers changing. I kindly request for the 2-factor authentication to be disabled on both our accounts so that we can regain access.

Hello, my name is Cynthia Johnson. I purchased a game in May for my grandson for $24.99. However, I noticed that on both July and last Friday, I was charged $24.99 each time without my authorization. This has caused my bank account to be overdrawn along with a $36.00 fee like the one in July. I would like a refund back to my debit card for these unauthorized transactions. I have already reached out to SunTrust Bank for assistance. My grandson's account is [redacted] I have been trying to contact the provided number without success. I would appreciate a prompt response. Thank you, Cynthia Johnson (10/01/[redacted])

I am seeking a refund of 24.99 multiplied by 2, along with the $36.00 fee from July. I have been unable to retrieve the July fee from my bank due to the passage of time. Despite my efforts to contact your customer service, I was asked for my grandson's account email, which I was unable to provide at the time. I have been attempting to reach out using the provided number 1-[redacted]. Currently, my bank is investigating this issue. I kindly request a prompt resolution.

While playing on my PS4, I got unexpectedly signed out and received a message on Snapchat accusing me of a scam. To resolve the issue, the person altered the email associated with my account without changing the password. However, I discovered that they updated the two-step verification contact to their own number. Now I need assistance to update the two-step verification with my number and reset my password.

I inadvertently pressed a button on the remote, resulting in an $80 charge to our account. I am requesting a refund for this error. I tried to reach out on Monday, as the office was closed on Sunday. However, due to a high volume of calls, I was unable to get through and kept receiving a message to try again later. The email notification was promptly sent to my husband about this charge. The order number associated is [redacted]91, and his user ID is "Bettstuzzi." I would appreciate confirmation once this matter is resolved. Thank you. Fiona B.

I accidentally left my PS4 on overnight. When I woke up the next morning, I wanted to play online games with my friends, but I couldn't log into PlayStation Network. Despite trying all my passwords, I couldn't get in. Strangely, I received an email notifying me of a password change request that I didn't make. Additionally, my Google account alerted me to suspicious activity from the United Kingdom. Now, I'm unable to access my account and not receiving any password reset emails.

I created another account when my main one got deleted. In a rush, I used random details including a password and date of birth. Recently, I mistakenly logged out and was prompted to provide my birthdate by Sony to regain access. Since I had input false information, I am now unable to sign back in. I need assistance with this issue.

I am having trouble downloading the PS Plus free game of the month when it's available on PS Now. Last month, one of the free games was Batman: Arkham Knight. I couldn't add it to my library because I had it through PS Now. Now, my PS Now subscription has lapsed, and I no longer have Batman in my library. Missing out on the free game because of this situation is frustrating. Why am I being penalized for having both subscriptions? I am considering not renewing my PS Now if it means missing out on games in the future. Overall, I am very disappointed with this situation. It's not good for business.

I purchased the Anthem Legion of Dawn edition, but I quickly became dissatisfied with the game. After being away for an extended period, I discovered that the promised roadmap for Anthem had been abandoned. The game now seems to be on "Life Support," with lackluster updates and an increase in microtransactions. Feeling deceived, I would like a refund of the $80 I spent.

I recently received a permanent ban on my PlayStation account for "violating terms and agreements." Despite reaching out to Sony Customer Service, I was unable to get specific details about the violation. The email mentioned suspicious activity on a PlayStation 3 console, but I only use a PlayStation 4. I suspect my account may have been left on a past PlayStation 3 I no longer own. This situation is perplexing as I've invested a significant amount into my account, and losing access to it is frustrating. I would appreciate a follow-up to clarify the issue further.

Hello, After updating my PlayStation 3 to the new System Update (Version 4.85), I am facing difficulties reconnecting to the PlayStation Network. I want to clarify that my Sign-In ID (Email Address) and Password are correct as I have them noted down for reference. I recently realized that my Email Address is no longer active, although this has not affected my PlayStation Network access until now. If this Email Address is the issue, could I create a new PSN account without losing my previous DLC content? Thank you, Lance Schbeiker

I am looking to receive a refund for a purchase I made on Destiny 2. I purchased the Shadowkeep Deluxe Edition and used to enjoy the game a lot, but recent changes have disappointed me. Players were given maximum power levels, the majority of the game became free, and the new update has negatively impacted my experience. A special armor set required extensive grinding and investment of 15,[redacted] Bright Dust, yet I am unable to use the items I bought for this armor. Those of us who paid for the game, expansions, and dedicated time to grinding feel left out. I would like to request a refund for the DLC purchase.

I had an unpleasant encounter in a game where a player from the other team accused me of causing issues with the game due to my Wi-Fi latency. Despite my latency only peaking briefly at [redacted] compared to others at [redacted], he criticized my connection, even making inappropriate comments about my mom's Wi-Fi. I retaliated, calling him names after explaining the real issue wasn't my connection. Unfortunately, he escalated the situation by reporting me for offensive language and game performance. He even sent me recorded messages that may have contained racist remarks. I felt the need to defend myself, even though I used inappropriate language too. I'm unsure why my account should be at risk when I was simply standing up for myself against someone causing trouble.

While playing NBA 2K20, the application abruptly closed on me. Subsequently, upon restarting my PS4 and attempting to sign in, I encountered error code WS-[redacted]-7. It indicates my access to the PlayStation Network has been banned for violating the terms of service and user agreement. I am perplexed as to why my account has been banned as I did not receive any communication from Sony explaining the situation. This is frustrating for me as it impacts my finances and the entirety of my account. Any advice would be greatly appreciated.

I am having difficulties with setting up Beat Saber for VR on my PS4. The set-up process takes too long, and I am encountering calibration issues that prevent me from playing the game. I have spent around 30 minutes adjusting the floor, PS Move controllers, and camera, but I am still unable to calibrate the game correctly even after 20 to 30 minutes of trying. I am requesting a full refund for Beat Saber as I do not face these calibration problems with any of my other VR games on the PS4. Kindly credit my PS4 account at [redacted] Beat Saber for VR on the PS4 has been unusable for me due to these bugs, and I would appreciate your assistance with this matter.

My nephew preordered Destiny 2's Shadowkeep a while ago by investing £30, but as he doesn't play much, it was essentially for me. He is the primary account holder with PSN. Unfortunately, we realized today that he has the season pass, and I don't have access to it, even though we share the same PS4. We've never encountered any issues with Destiny until now. Bungie mentioned it's tied to the account, which is frustrating. I'm wondering if it's still possible to request a refund for it.

After living in the US, I moved to the UK but continue to use my US account as my primary one. However, I encountered an issue where my US account doesn't accept English bank cards, leading me to create a separate UK account. I purchased the Shadowkeep expansion for Destiny 2 on my UK account intending to play it on my US account as I couldn't purchase it otherwise. Despite buying it, I faced difficulties using it on my US account where I've invested a lot of time since the game's launch. I've already tried restoring licenses and setting it as my primary account on the Ps4. I would appreciate any assistance in resolving this matter.