Playstation Customer Service Issues

I am trying to access my account for the first time to buy a game on PlayStation, but I am having trouble making the purchase using my debit card or credit card. When I try to make the purchase on my computer, it tells me there is an issue with the accounts. I have funds in both, so I do not know why this is happening. I have not connected my PS4 yet; I am trying to set everything up before going online. I want to have everything ready for my great grandson before he uses it. I have created an account, but I am unsure what to do next.

Dear PS, I was suspended without a valid reason that I am aware of and did not receive any email explaining the cause. The suspension was said to be due to a chargeback, which I dispute and would willingly settle any debts if necessary. This unexpected suspension jeopardizes over 8 years of progress in my purchased games. I kindly request a review of this decision to reinstate my account. Despite attempting to appeal, I am experiencing difficulties in the process and have been unsuccessful in regaining access. Thank you.

I had a PlayStation account a long time ago. I recently got a new console and tried to log in, but my old email is no longer active. The username is 'Kratos_Haynes,' which I confirmed on a friend's console. I'm looking for some help to figure out if I changed the email linked to my account. Thank you.

A while back, my PS4 account was permanently banned. The email linked to the account is [redacted] and the username is Sickseb123. I remember receiving just one warning before being banned. I believe the ban occurred because I accidentally shared an explicit image in a group chat after someone else sent it to me. I realize my mistake and take full responsibility. I feel a suspension would have been appropriate instead of a permanent ban, considering my clean record besides one previous temporary warning. I hope for a chance to access my purchased games again, especially Minecraft. Since this incident, I have had no further issues on other accounts. Thank you for considering my appeal. - Seb S.

I recently attempted to swap Facebook accounts with another user. Unfortunately, after providing my details, the person changed them and failed to reciprocate. Consequently, I have lost access to my account and am seeking assistance in resetting it with different details. To substantiate my claim, I can offer the debit card information linked to all transactions this year, previous display names, and details of my purchases. I am hopeful that this information will aid in recovering my account successfully. Thank you.

I recently received a suspension on my Ps4 account due to alleged hate speech in a message sent a few days back. I am certain I did not send any offensive content on that day and would like to understand the exact reason for my suspension. My login details are [redacted] and my online ID is dubzzz_4. I am seeking support to review the message in question to clarify any misunderstandings and provide my perspective on the situation.

Hello, my name is Anas. I am an orthodontist. My PlayStation account has been banned for 2 months now due to breaching your terms. It was actually my young son who was playing when this occurred, and he is not of age to fully understand and act appropriately. I apologize for this mistake and sincerely hope you can give us another chance. I recently reactivated my account and upgraded it to the extra level. Please allow me to enjoy it, and I assure you that I will be more mindful and in control going forward. Thank you.

I recently powered up my PS4 only to find myself locked out of my account. Despite resetting my password, I was prompted for a verification code from an authentication app I never set up. I tried accessing my account on my mobile device with no luck. It seems like I've unintentionally activated 2-step verification without access to the necessary app. After researching online, I discovered that this issue may be related to potential security breaches. I read on forums that reaching out via email is the most effective way to regain access to my account. How should I proceed?

I just want to clarify that I didn't use any offensive language when giving feedback on his custom game. I may have been reported mistakenly for spam, resulting in a two-month ban. I would appreciate an explanation for the ban and any assistance in getting it lifted so I can reconnect with my friends.

I connected my old PlayStation 4 to play with a friend instead of using my PS5. I hadn't turned on the PS4 in a while, so I had to reset my password for the PlayStation Network. However, after resetting the password, it prompted me for a two-factor authentication code which I never received on my phone. I realized I had never set up 2FA using an authentication app, which made it impossible to sign in since I was logged out of PSN on all devices, including the app on my phone. I have been unable to access my account on any device since then.

I purchased a PS5 for my stepson as a Christmas gift. We are having trouble accessing his PSN account on the new console because we used his mother's work email, which is no longer active since she left the company. The account is currently active on his PS4, but we are unsure how to sign in on the PS5 without the password and with no access to the email. I hope someone can assist us with this issue. Thank you, Steve Conley

Yesterday, I encountered a gamer with the tag "thejewbomber," and I messaged them calling them "jew." I have been suspended for 7 days, which I find unfair. I believe the offensive gamertag should be addressed too. My suspension seems to be automated, as it happened on Christmas Day. Please reconsider and unsuspend my account.

I haven't accessed my account in over four months, and the last time I played, I wasn't banned. I am concerned because I have always followed the rules on PS4. I don't use inappropriate language, send messages, or cause any issues on the platform. I believe being banned is an error as I haven't engaged in any wrongful behavior. I haven't used my account for a while, and after logging in today, I discovered that I'm suddenly banned. I kindly request assistance in resolving this issue as I am certain this is a misunderstanding. Thank you.

I recently encountered an issue with my "Friday the 13th" game on PS5. Upon logging in, I noticed that my level was displayed incorrectly as 1 instead of my actual level of [redacted]. Despite this, all my progress with blood levels and Jason's weapon swaps remains intact. I attempted various troubleshooting steps like resetting my PS5, cleaning the disc, and playing a match, but the incorrect level persists. I would appreciate it if you could assist me with resolving this issue. Thank you.

My 12-year-old son is having trouble accepting or sending friend requests on his new FIFA 23 game on PS5. I initially set up family management but have since deactivated it and removed myself from his account. However, the problem persists. Additionally, I have a PlayStation Plus membership. I noticed that I used the same email address for this FIFA 23 account and an old Roblox account from when he was younger. Could this be causing the issue? Perhaps the parental controls on the old account are affecting the new one. Is it possible to delete the old account and only use the email address for the FIFA 23 account now? Thank you for your assistance.

I have a fairly new account called gaming_nuggie17 that I seldom used on my PS3. Recently, I upgraded to a PS5 and logged in with the same account. I added some friends, but I am unable to use the text chat or party chat features. It states that I violated the terms of service. Could you please clarify what I did wrong, if anything, as I am eager to rectify it and ensure it doesn't happen again? My main goal is just to be able to communicate with my friends while gaming. Thank you for your assistance.

My account was unexpectedly banned due to a chargeback issue, which I am unclear about. I had recently regained access to my account after a hacking incident, and upon logging in, I noticed new games that I didn't download. I suspect these unauthorized games might have triggered the chargeback problem. I am feeling perplexed and frustrated by these events, as I have been a loyal PSN user for 5-6 years. I urge for my account to be reinstated as soon as possible, as I am unable to access any of the content I have previously paid for. Your prompt assistance in resolving this matter would be greatly appreciated.

I need to reset the password for my email account [redacted] to access my new Playstation 5. Unfortunately, I cannot remember the password as I did not write it down, and I may have provided inaccurate birth date information for security. Please contact me at 1-[redacted] if needed. My current situation is frustrating as I am unable to log in to my new console to enjoy my gaming experience. I have attempted to call, but the long waiting times have been discouraging.

I intended to cancel my annual PlayStation Plus subscription before Christmas to avoid the auto-renewal on Christmas. Unfortunately, I forgot to do so. It ended up charging me and using the gift card I had received. I have already canceled the subscription and now seek a refund. I have tried contacting PlayStation support through the online assistant approximately 10 times. Despite being told I would have a short wait of less than 10 or 20 minutes, I ended up waiting for more than 30 minutes on each occasion. One time, I even waited for 2 hours without connecting to an agent. When I called customer service, I was directed back to the online assistant. I request a refund since I have already taken the step to cancel my subscription.

Yesterday, I logged out of my PlayStation by mistake, and now I can't remember my password to log back in. After multiple attempts, I got locked out. When I tried to do a password reset and verify my identity via email, the verification email was sent to an old email address I can't access. I need help changing the email on my locked account to regain access.