Playstation Customer Service Issues

I woke up at 7 am and waited an hour to log in. When I tried to access my main account, it prompted me to sign into PlayStation Network. I questioned if my account was stolen or if it was a software update, but unfortunately, that wasn't the case. Upon trying to sign in, I discovered I had been temporarily suspended for not following community guidelines. I had an altercation with someone who repeatedly used a derogatory term in a party chat. This led to me using inappropriate language. I am unsure why I was suspended again but I kindly request a review to lift the ban on my PlayStation account. Thank you.

I recently renewed my year-long PlayStation Plus subscription using my PayPal account. However, due to a security concern with my card, PayPal canceled it and some recent transactions, including my PlayStation Plus payment. Consequently, the card linked to my account was flagged as fraudulent. When I tried to log in, I realized I had been logged out, and my password was not saved. Despite numerous attempts to reset my password using security questions and birthdate, I was unsuccessful. Eventually, I recovered my password through Google and attempted to log in, only to discover I had been banned. This ban was unexpected as I was attempting to repay for the subscription. Now with a new card from PayPal, I aim to resolve this issue swiftly and regain access to my account to resume enjoying online gaming. I value access to my games and progress, having been a PlayStation Plus member for over 20 years. I am prepared to take any necessary steps to continue accessing online services without interruptions. Thank you for your attention to this matter.

My PS3 had a system crash at startup, which I managed to restore in safe mode. However, now my games are not saving automatically or manually. I also can't connect to PSN. My internet connection settings seem fine, but the test only shows success in obtaining the IP address, with the internet connection failing. The error code 80028E03 appears when connecting to server. I tried looking up the code but couldn't find any information. I would appreciate assistance with connecting to the server and fixing the game saving issue. Thank you.

As a long-time PlayStation customer for over 5 years, I am disappointed that I am unable to access the service I have paid for. I primarily use PlayStation for gaming and do not utilize the messaging feature, opting to communicate with friends via iMessage on my phone to maintain privacy. Upon attempting to log in, I discovered I have been suspended for 60 days due to alleged hateful speech, which I believe may be the result of a hack as I have never engaged in such behavior. Curiously, my cousin, with whom I play regularly, has also been suspended under similar circumstances. I suspect there may be an issue with the servers, as a number of PlayStation users appear to have been erroneously banned. I am uncertain whether this is a widespread problem or just an unjustified suspension. Thank you for your attention to this matter.

Every time I try to load Minecraft, the background effects glitch on the loading screen and even when I start playing, the whole screen is affected. Despite trying advice to delete and reinstall the game and restarting the console multiple times, the issue only worsened. After a factory reset of the PlayStation, the glitch problem remains. It's not only Minecraft but also affecting Fortnite and Call of Duty: Warzone, leading to crashes and getting kicked out with a prompt to report the problem.

I believe my PlayStation account has been compromised. When I turned on my PS4, I was logged out and couldn't log back in because the password had been changed. I tried to reset the password, but didn't receive the email. Then, I started getting notifications about password changes on all my PlayStation-related accounts. To make matters worse, I received an email about a new account set up using my email address, but I didn't click on it. Soon after, a £50 charge was made to my bank account by PlayStation Network. It seems like someone has accessed my account, changed the details, and is now using my money to purchase games.

A few weeks ago, my teenage son, who has a child account, was invited to a chat with 50 unknown people. He took screenshots of memes and sent them to himself via the PlayStation app but claims he forgot about it. Now, he discovered he's permanently banned from his PSN account after reporting the chat to PlayStation. I tried reaching out to customer support, but they are closed until Monday. Any assistance to resolve this matter would be highly valued.

Hello, I am worried because my PlayStation account has been banned twice recently. The notifications mentioned hate speech and racial slurs as the reasons, but I don't engage in that kind of behavior. I value the gaming community and always show respect. Additionally, I primarily communicate with my friends on the platform. I kindly request assistance in resolving this issue and restoring my account, Cameron_rulz. Thank you in advance for your help. Have a great day!

I recently moved from Allentown, PA to NC. As an avid PlayStation gamer, I am an elite member and have invested a significant amount in Shark Cards for GTA 5, a game that means a lot to me. After setting up my new PlayStation in NC, I mistakenly linked it to the wrong account. Consequently, I repurchased GTA 5 from the PlayStation Store. Although I have since been able to switch to the correct account, I have lost access to GTA 5 once again. Being a dedicated player and spender on Shark Cards for GTA 5, I kindly request prompt assistance in resolving this issue, particularly since an anticipated update for GTA 5 on PlayStation 4 is imminent tonight. My name is Lee Brinkley, and you can reach me at [redacted], previously at [redacted] Thank you for your help.

I bought 3 Megladon cards for GTA 5 at $[redacted] each using my debit card with enough funds in my account. The purchase is pending for 72 hours, yet Sony unexpectedly shut down my account. I've been a loyal customer for 20 years, spending around 150K to 200K throughout the years and having 4 PS4 systems with all the add-ons. Feeling upset about this sudden action as I've never encountered any issues with them before. I'm eager to get my services reactivated promptly, or I might have to consider other options. Trying to reach customer service has been frustrating, as there is no response to emails or calls. The automated system keeps redirecting me with no actual assistance, leaving me feeling ignored and disrespected by Sony.

During a recent gaming session, a player on my team exhibited extremely disruptive behavior. He bombarded us with loud, offensive language and insults, creating a hostile environment. Despite attempts from my teammates to engage him, his aggressive behavior drowned out our voices and hindered our gameplay. His actions not only disrupted the game but also displayed a lack of sportsmanship. In hindsight, I resorted to messaging him on PlayStation to address his unacceptable conduct. In my frustration at his incessant yelling and disrespect towards the group, I used inappropriate language, which I now regret. While I understand my actions were fueled by the stressful situation he created, I recognize that responding with derogatory language was not the best course of action. I acknowledge that resorting to offensive language was not appropriate, and I hope to have my suspension reconsidered in light of the circumstances. Although I reported the incident through the platform's system, I have concerns about the effectiveness of the reporting process. I apologize for my reaction and wish to have a fair opportunity to address the issue at hand.

Yesterday, I purchased a PS4 and logged into my existing account under my email. While playing a game, I suddenly got logged out and couldn't log back in. I tried to reset my password but didn't receive the email. Instead, I received a notification from Sony that my Sign-in ID was changed, which I did not do. I'm unable to reach Sony for help. My game progress and money are tied to this account, so creating a new one is not an option. I live in Dubai and need assistance with this issue.

Recently, my debit card was charged a total of $[redacted].73 for 5 transactions on PlayStation: 1. $[redacted].89 2. $50.00 3. $7.99 4. $7.99 5. $3.86 All these charges occurred on July 19, [redacted]. I did not authorize any of these transactions, and I am seeking a refund. It appears my nephew used my debit card details saved on his PlayStation without my consent. I live in FL, while he resides in TN, so I was unaware of these charges until I reviewed my bank statement yesterday. I was advised by my bank to contact PlayStation before considering these transactions as fraudulent. Despite my attempts, I have been unable to engage in the live chat support due to the information they require. My support ID is #[redacted]2. The email used is: [redacted] His PlayStation ID is: Fortnitegod564321. I have also tried calling customer support without success. Please inform me of any additional details required. Thank you for your assistance.

Order number [redacted] was scheduled to be delivered on 7/14/21, unfortunately, it appears to be stuck at the FedEx distribution center in Missouri according to tracking number [redacted]96. I initiated a trace case with FedEx on 7/16 and got case number [redacted]. FedEx recommended I contact you to arrange for a replacement unit since the package hasn't moved. The order was intended as a birthday gift for my son, whose birthday was on 7/18/21. He is disappointed by the delay, as am I, after spending time contacting FedEx and waiting for unattended PlayStation online chats. I hope we can resolve this situation soon and that I can continue to rely on PlayStation as our gaming platform. Please expedite the shipping of the replacement unit. Thank you for your assistance.

I recently received an email notification informing me that the sign-in ID (E-mail Address) for my PlayStation account has been changed to jason. However, I did not initiate this change and now I am unable to access my account. I would appreciate some assistance from Consumer Services regarding this matter. The email advised me not to reply but to reach out to the support links provided for further information. I have attached the links for Support, Terms of Services and User Agreement, and Privacy Policy for reference. I merely want to rectify this issue as I did not request or authorize any changes to my sign-in ID.

I was banned for 7 days due to my oldest nephew's actions. I have proof that I am a hardworking man who spends his evenings unwinding by playing NBA 2K21 on PlayStation. I have never been banned before and have been a PlayStation user for years. I am disappointed in his actions, but I need immediate assistance as I did not commit the offense. I rely on my account to play online against other players and need it back today. I will speak to my nephew about being more responsible online, especially since there are children playing. I have never been suspended before as I am a grown man who focuses on work and gaming, not messaging other players after games. I request an appeal to reverse this ban.

I was banned for 7 days due to my oldest nephew's actions. I work from home all day and relax by playing NBA 2K21 on PlayStation. I have never been banned before and have been a PlayStation user for years. I am disappointed in my nephew's actions, but I need immediate assistance to regain access to my account. I will remind him to be more responsible online as there are young kids playing. I pay for online services to play and improve my skills against other players. I have never been suspended and rarely message anyone. I am an adult who only focuses on work and gaming, so I request an appeal to reverse this suspension.

I was recently banned for 7 days due to my oldest nephew's actions. I work hard from home all day and use PlayStation to unwind in the evenings playing 2k21. This is my usual routine, and I've never been banned before despite having my account for years. I'm disappointed in my nephew's behavior, but I need my account reinstated as I believe it was an unjust action. I will speak to him about being more responsible online as there are young kids on the game. I pay for online services to play and improve my skills against other players. I have never been suspended before and I rarely engage in messaging. I am an adult and my activities are limited to working and playing 2k. I kindly request an appeal to reverse this suspension.

Good afternoon, I'm writing because my account has been suspended for 60 days due to a security breach. Someone I used to play a game with has been disabling my internet using a technique called "booting." This caused major disruptions as my mother works from home and couldn't do her job because of this individual. To stop the interference, I gave him access to my account. However, to prevent further issues, I recently installed a new Wi-Fi box that changes my IP address hourly. When he found out I planned to change my password, he retaliated by getting me banned. I believe I didn't violate any Terms of Service. Could you please assist me in reinstating my account?

About two weeks ago, my account was hacked, resulting in unauthorized purchases totaling $[redacted] to $[redacted]. Following this, my parents contacted the bank to report the unauthorized transactions, and we received a refund. However, I was unexpectedly banned due to a chargeback, which left me puzzled as I had not done anything wrong. I filed an appeal, which was initially accepted, but I was banned again a day later, presumably due to unpaid debt. I am unsure where to make the payment, as contacting PlayStation support only led to a bot responding, leaving me confused about the next steps. I am hesitant about involving the bank in paying the debt. I am seeking guidance on resolving this issue promptly without losing the progress on my account. Any assistance would be greatly appreciated. Thank you.