Playstation Customer Service Issues

Yesterday evening, at around eight o'clock, I received an email stating that my account has been suspended for three days. I want this issue resolved as soon as possible because I was at work at that time and not using my Playstation account. The reason given was for sending or uploading inappropriate messages, but I am confused as I was not even using the platform at the time. I would really appreciate a prompt response to this matter as I am upset and unsure why I have been banned. Thank you.

Recently, I was unfairly suspended from my PSN account. I was reported by several users in a group chat simply because I refused to report someone they wanted banned. Upon attempting to access my account, I encountered the suspension. Frustrated, I may have used some colorful language due to the situation escalating. The group continued to re-add me after I left multiple times. I kindly request a review of the chat messages and a reconsideration of the suspension placed on my account.

Hello, I am inquiring about the recent account suspension due to chargebacks. The payment method used for a purchase on the PlayStation®Store led to disputes, resulting in account suspension. This action was taken as chargebacks suggest unauthorized payment method use and unpaid content/services on the account. To resolve the situation and continue using the account, further information can be accessed via the provided link. Thank you, [redacted]

One morning, I discovered my account had been banned, and I hadn't been online for days. Lately, my account has faced hacking incidents, leading to a recent seven-day suspension. I feel frustrated as it wasn't my doing. I've been proactively changing passwords due to the frequent hacks. Once, I was logged out and my password was changed, but luckily, I recovered it through email. However, the hacking incidents persist, resulting in the recent suspension. Is there a way to reverse the ban as it truly wasn't me? My PSN id is Native420badger.

I recently purchased the new PS5, but I am unable to enjoy it as my account keeps getting suspended repeatedly for no clear reason. This is the third time it has happened, and I am at a loss for what to do next. I have invested $[redacted] in a console that is currently unusable. I believe PlayStation should reconsider their decision to suspend my account, as this is the third time it has been done without a valid cause. I urge them to be more cautious and thorough before taking such actions in the future, as not all comments or messages are harmful. Thank you.

I recently appealed to have my account unbanned due to insufficient space. I've been busy with work and have had limited time to play my game. During the times I managed to log on, I faced harassment on PlayStation. I was added to group chats and multiple accounts reported me. They even created accounts using my family members' names, which are visible on the system. On my new account, "Obey Shepard," I was also added to group chats. I am seeking to have my account "sheperd1122" unbanned. In the appeal box, I couldn't fully explain my situation. It seems someone may have accessed my account and committed the actions PlayStation accused me of. The individuals even tried to harass me on Snapchat. I abide by PlayStation's terms but their current methods are challenging. I simply wish to have my account reinstated and I am willing to pay if required.

I had an incident while gaming last night. After beating some players, one of them started insulting me, claiming I'm no good and only do one thing. I explained I didn't even know my teammate as they were a random player, and I challenged him to play again. He continued to message me multiple times, and out of nowhere, I was suspended from my account during a game. This feels unjust as he got me banned for 7 days just because he lost. I tried to reach out on another account, but he reported that too. This misuse of the system is troubling. My younger brother, who has Type 1 diabetes, and my older brother both use that account to play, and not being able to access it has upset them. This is really unfortunate, and I hope for assistance to resolve this issue.

Hello, I am writing in regards to a suspension/ban I received on the afternoon of July 5th. I have been temporarily suspended for 30 days due to content uploaded from my account to messages on PlayStation Network. I am requesting to see the message I supposedly sent as I returned from vacation on July 3rd and only sent one message to an account with the online ID Vxtale. The message included a 10-15 second video/clip of me playing Rust, where I killed a few players. I believe being banned for this is unjust, and I kindly request a review of the situation. Please investigate and provide a prompt response. My online ID is Oxyyn if that is necessary.

I am once again inquiring about the return of my money that was deducted from my bank account on May 4, [redacted], at 05:43 PM by PlayStation Network London GB. I have attempted to contact London PlayStation numerous times via email as I am unable to afford calling, being a 69-year-old pensioner living on a limited weekly income of £[redacted]. When unauthorized deductions like this occur, taking £50 from my weekly budget, it significantly impacts me. I urgently require the refund and request that you remove my card details to prevent any future occurrences. Kindly email me once the refund, along with compensation for the inconvenience caused, is processed promptly. It is crucial to acknowledge the financial constraints of pensioners like me who rely on fixed incomes to make ends meet. Please address this matter promptly to rectify the month's loss and ensure the necessary actions are taken to safeguard against unauthorized charges in the future.

I received a 7-day suspension without cause. I am seeking evidence of why the ban was issued, as it states it was due to hate comments. While I admit to engaging negatively with someone yesterday, it was in response to their initial negative messages to me. I have received hate comments from others before and chose to ignore them, yet this is my first time responding in kind. I can see those individuals active on my friends list on PlayStation currently, so why haven't they been banned? Please lift my suspension so I can play, or apply the same consequences to them. This situation feels unjust to me. I have documentation including screenshots of evidence with dates and times. If the matter is not rectified, I may consider legal action.

Hello, I am reaching out from Buenos Aires. My name is Julieta. I am writing to inquire about temporary suspensions of PlayStation accounts. Yesterday, July 6, [redacted], my 15-year-old brother received an email stating that his account would be suspended for 30 days. Due to health issues and current circumstances, he relies on gaming to connect with others. His health challenges might sometimes lead to losing his cool and breaching the code of conduct. After discussing it, he admits his mistake and assures it won't happen again. I am wondering if there is a way to reverse or reduce the suspension period, considering it is essential for his well-being during this time. This request is solely to support his health and social connections. I look forward to your understanding and any possible assistance. Thank you very much. Julieta W.

After returning from a trip over the 4th of July weekend, I discovered my PS4 system in rest mode and couldn't log in due to a suspension message. Sony notified me that my account was suspended for "hate speech" that I didn't make. As a devoted Playstation customer for nearly a decade, I'm shocked by this unjust situation. I am seeking an appeal for the 60-day ban imposed on my account because of someone else's wrongful actions. Playing on Playstation helps me unwind and connect with friends, especially during busy work weeks. I hope Sony can understand my predicament and consider reducing or lifting the suspension. Thank you for your attention.

For the last 6 months, I have been receiving emails from PlayStation every 3-4 weeks stating that my two-step verification has been deactivated and my account ID changed. Despite reaching out to support multiple times to regain access, the issue persists without any resolution. As a result of the frequent changes to my login credentials, I am now unable to remember my sign-in ID or password. The consistent timing of these incidents, every 3-4 weeks, raises concerns about targeted hacking efforts and the security of my account information. The lack of meaningful action by PlayStation to address this recurring problem only adds to my apprehension. I am puzzled as to how my two-step verification is being disabled in the first place, indicating a potential breach of security protocols. The situation is distressing and leaves me feeling vulnerable due to the apparent ease with which my account is compromised.

I am reaching out to address my ongoing issue with ticket number [redacted]3. I initially reached out on Thursday, 7-1-[redacted], at 3:00 EST and was informed that a supervisor would be contacting me within 3 days. Despite multiple attempts to follow up, I have not received any response. On 7-6-[redacted], after speaking with a supervisor about an "appeal granted," I am still waiting for further communication. Today, 7-8-[redacted], my attempts to resolve the issue using the online text messaging system have been unsuccessful, and I now require management to contact me directly at [redacted]. I believe that this matter should be handled through direct conversation rather than text messaging. If this issue persists, I may seek legal action for a full refund of all online purchases associated with my account. The situation arose after my son, using the account "new_bubbly6," was solicited for PS Plus, leading to a ban. Despite providing evidence of the incident, my account remains blocked, and I am left without access to purchased content.

Good afternoon, I am reaching out about my open ticket number [redacted]3, initiated on Thursday, 7-1-[redacted] at around 3:00 PM EST. Initially told a supervisor would contact me within 3 days, which has not happened. After contacting on Tuesday, 7-6-[redacted], was informed an "appeal has been granted," but no further communication. Despite multiple attempts today, 7-8-[redacted], only directed to use the online text message system. I am requesting management contact me at [redacted] as the text system is not suitable for the issue at hand. Details include my son's encounter while gaming, resulting in a ban on my account "new_bubbly6." Have screenshots to support his report. Received an email on 7-1-[redacted] stating the ban was due to selling over the PlayStation network, which I disputed with support. Finally spoke with a supervisor on 7-6-[redacted] who mentioned the appeal was approved. Since then, communication has stalled, and I seek resolution either by unlocking the account or refunding all past purchases made on the network.

I have an open ticket number [redacted]3 that was created on Thursday, 7-1-[redacted] at 3:00 PM EST. The representative advised me to expect contact within 3 days, which has passed. After contacting a supervisor on 7-6-[redacted], I was informed that an appeal had been granted, but I have not heard anything since. Despite trying to reach out multiple times, I am asked to use the online text message system, which I find unsuitable. I am requesting a member of management to contact me at [redacted] regarding my case as I consider legal action for a full refund of my online purchases. The issue involves my son being solicited on my account, resulting in a permanent ban which I believe is unjustified. I have evidence to support my claim and am seeking resolution urgently.

I recently had my account restored YESTERDAY after a one-month suspension, only to find it suspended again unexpectedly today. I have not engaged with anyone since the restoration. I am perplexed as to why this keeps occurring. It feels unjust. This marks the third instance, and I fear it may lead to a permanent ban without cause. I am reaching out for assistance. Initially, I was suspended, and I have heeded the lesson from that. However, with each restoration, my account is promptly suspended again, now for the third time, despite my lack of interactions with others.

Hello, I received an email from PlayStation stating that my sign-in ID has been changed, but I did not initiate this change. Now, I am unable to sign in and access my PlayStation Plus subscription. Prior to this incident, I had attempted to reset my password due to login issues on my console. Despite receiving reset instructions via email in the past, I am no longer receiving any emails from Sony. It appears that my sign-in ID has been altered without my consent. I am seeking guidance on how to resolve this issue as I prefer not to seek phone assistance due to language barriers. My sign-in ID is: [redacted] Support ID: [redacted]9. I am eager to receive your prompt assistance.

Dear designated agent, I apologize for the inconvenience regarding my suspended PSN account, AdmlnCreeper. Although a week-long suspension might not seem serious, I have plans to travel on July 9th to play games with my brother until July 14th, as we only get to see each other once a year. I acknowledge that I might have made a mistake in my communication, unintentionally. There was no ill will towards anyone based on their color, religion, nationality, or intellectual property as the message was not aimed at any individual. I hope this explanation satisfactorily addresses the situation and that my account can be reinstated by July 10th. It was never my intention to offend any PlayStation Network users. Sincerely, AdminCreeper PLAYSTATION ID: AdmlnCreeper PLAYSTATION EMAIL: [redacted]

My account was hacked over three years ago. Back then, I only had the chat log between me and the hacker on my new account, which showed that my old account was compromised. Recently, I rediscovered the old email address associated with my hacked account, but it looks like it has been altered. I possess emails from [redacted] that confirm the ownership of the account. Additionally, I have supportive statements from friends and family who can attest to my identity, as well as messages on the compromised account with my sibling and closest friends. What steps can I take to reclaim my account?