Playground Games Customer Service Issues

I am reaching out regarding Forza Horizon 4 for Xbox One. I have some suggestions for adding different cars to the game, such as the [redacted] Mustang 5.0 trunk style, 1[redacted] Dodge Duster, [redacted] or [redacted] Plymouth Roadrunner, [redacted] Ford Fairlane, [redacted] Mercury Comet, 1[redacted] Ford F100 short bed, [redacted] Chevy C-10, and most importantly, the [redacted] Ford Maverick Grabber. I recommend including the Ford Maverick in the game as it holds significance. Furthermore, I suggest adding various muffler options like Flowmaster, Borla, and Spin Tech to differentiate the engine sounds. Increasing the volume of the car's idle would enhance the gaming experience. Additionally, including realistic supercharger options like the [redacted] or [redacted] with authentic blower sounds would add depth to the gameplay. These additions could attract more players to the game. I hope you consider these suggestions to improve the game. Thank you for your attention.

Hello, I am reaching out to you regarding one of your games, FORZA HORIZON on PC. A few days ago, I received a ban notice without any reason. Maybe it was an error on your part? Regardless, due to this mistake, I suffered a loss and cannot access multiplayer despite having nearly [redacted] hours of gameplay. I am requesting compensation! Please check my account, review whatever you need to, I am a model player, I have never cheated or done anything to warrant a ban. I ask you to unban me as there may have been an error on your end. I cannot accept my account being removed in this manner, especially since my main source of income on Forza is through races and selling "rare" vehicles like those worth 20,[redacted],[redacted]. My Gamertag is Lekilleur24741. I am looking forward to your response via email. I have been playing Forza every day since its release for the past 2 years. Kind regards, M A. Gharib"

Hello, I purchased your amazing game Forza Horizon 3 Ultimate Edition (XBOX ONE Version) for €80, which should logically include "since it's an Ultimate Edition": all the DLCs and all the game content! However, not all the DLCs and game content are included as they should be in your Ultimate Edition of your amazing game "because, as I mentioned, it's an Ultimate Edition"! Therefore, I kindly ask you to please be so kind as to add (and if possible, at no additional cost) all the missing DLCs and content to your amazing Ultimate Edition game that "I remind you" I paid €80 for in order to have everything (all the DLCs, content, and features and not just half as it currently stands)! I cannot, due to the price of the game and my low income, add an additional €[redacted] (3 times €2.99 = €8.97 + 6 times €6.99 = €41.94 + 2 times €19.99 = €39.98, and finally, €34.99) to possess all the DLCs, content, and features of this amazing game that I thought I would have in this Ultimate Edition for €80 and not for €[redacted], as would be the case if I had to pay for the necessary extras to have all the DLCs, content, and features of this amazing game! I am not asking for charity, but just for a bit of understanding so that my moments of joy and happiness and my moments of dreams and escapades can be truly complete without putting myself in financial difficulty to achieve them! I eagerly await your response, which I hope from the bottom of my heart will be positive. Please accept my sincere respectful greetings as a dedicated player and fan, and my sincere congratulations on your amazing game! Best regards, Pierre-Louis J.

I encountered a corrupt game file over a week ago. Forza Support verified the corruption but was unable to provide further assistance. I am seeking advice on resolving this issue. I dedicated significant time to playing the game and acquiring all the cars and credits. It seems I must delete my game data entirely. Before taking this step, I am hoping for guidance on recovering my cars and credits, which included all but one pre-order car and [redacted] million credits. The cause of this corruption is a mystery to me. I suspect technology may be a factor. While I may have to accept the loss of progress, I am eager to continue playing the game. Restoring the cars and credits would greatly motivate me to continue enjoying the game. Thank you, -Dave

On Forza Horizon 4, my gamertag is JulieJustice47. I recently received a one-month ban for unknowingly breaking a rule. I followed a YouTube video guide to access a vehicle early, believing it was permitted. My gamertag has a clean record otherwise, and I feel the penalty is excessive. The ban prohibits me from Xbox Live and accessing the Forza Shop. I have been a loyal customer and would have appreciated a warning instead. I believe my history reflects my good standing. I genuinely thought what I did was acceptable. Given my loyalty and subscription to Xbox Live, I request a reconsideration of the severity of the punishment.

I am a 67-year-old severely disabled individual, confined to a wheelchair due to multiple life-threatening illnesses. Doctors have informed me that I have approximately 6 to 12 months left to live. With very limited mobility and being virtually housebound, I find solace in playing my Xbox One, particularly enjoying Forza 4. Unfortunately, my disabilities severely restrict how I can play and progress in the game. I am unable to fully experience all the features and achievements like other players due to my limitations. I am kindly requesting consideration to use a modded account to bypass these obstacles in the game and have a more fulfilling gaming experience during my remaining time. I do not play online due to my chronic post-traumatic stress disorder; I only play solo. Microsoft had briefly allowed this before, but I lost access due to memory issues from multiple strokes. I sincerely hope that both you and Microsoft could understand my situation and grant me this opportunity, as it is the only solution to my current challenges. Thank you for your understanding and potential support.

Hello, I go by the gamertag hey its mike95 from the US, and I recently received a ban last month. I am seeking clarification as to why my ban was upgraded to permanent when it was initially a one-month suspension. I acknowledge that my account was involved in acquiring the raptor 6x6 inappropriately, but I have reflected on my actions and assure you it won't recur. I am sincerely sorry for the unauthorized acquisition and wish to have my ban reconsidered. Gaming online brings me joy, and I am eager for a resolution. Please feel free to reach me at [redacted] or [redacted] Thank you for your assistance, and I hope you have a pleasant evening.

Good evening Playground team, I am writing to you because I have lost access to my game Forza Horizon 4. Since purchasing the game in June [redacted], I have uninstalled and reinstalled it at least 15 times, with each download taking 6 hours. I have wasted over [redacted] hours of electricity for nothing, and spent 30 minutes syncing each time, only for the game to tell me at the end that "YOUR ACCOUNT DOES NOT EXIST." I also bought and use Forza Horizon 3 on the same account without any issues. My question is, please help me recover Forza Horizon 4 because I did not buy it for nothing. I have spent hours and hours playing it and so far I have lost everything. I am eagerly awaiting your response. Thank you, have a good evening and talk to you soon. Best regards, Foti Alexandre

I've been playing Forza Horizon 4 for 2 years and love it. However, recently, whenever I press the pause button, the game kicks me out. The next day, my XBox One showed just a black screen, and I assumed it was beyond repair after having it for 5 years. I bought a new XBox One today, reinstalled the game and add-ons, but the issue persists. It seems to have occurred right after an update. I've been advised to do a hard reset or clear the cache, but the problem persists on my new XBox. Any help would be greatly appreciated. Thank you in advance for your assistance.

I am experiencing issues with Forza Horizon 4. Previously I could play the game, but now when I try to start it, the screen goes grey and crashes to the desktop. I have opened multiple tickets with Forza Support, but now I can't even log in to the website; every time I log in, I get redirected. My Forza username is trully8549.

I am experiencing performance issues while playing Forza Horizon 4 on my PC through Xbox Game Pass for PC. My system is slightly below the recommended requirements but exceeds the minimum specifications (i5 [redacted], GTX [redacted] 6GB, 16GB RAM). I am encountering significant FPS drops across all graphic settings, including "Very Low." Additionally, I am noticing erratic behavior with my controller inputs. With a third-party controller using Xinput, there are instances where releasing a button or joystick results in the action being held for an extended period (often over a second). I am unsure if this controller issue is linked to the game lag. I would appreciate assistance in resolving these problems.

I recently bought the ultimate edition of Forza Horizon 4 after enjoying it on game pass. After just one day, I encountered an infinite loading screen issue. Despite trying various solutions, the game won't progress past the loading screen after I press the A button to start. I invested a lot of time in earning rare cars and accumulating funds in the game, and now I can't access it. I left it loading for 3 hours without success. I'm hoping someone can provide a solution to help me continue playing without losing my progress.

Attention Forza Horizon 4 Players! I want to highlight some problems encountered with the recent game update. Over the last two days, I've been participating in Drift Adventure races. Usually, after finishing a race, a new one should start. However, there have been issues with the game getting stuck on screens like "Event Complete- Players Getting Rewards" and "Fast Traveling Other Players" for extended periods. This problem isn't isolated to just me; my friends and club members are experiencing the same frustrations. We hope this issue gets resolved soon. Thank you and have a great day.

Dear Playground Games, I wanted to bring to your attention an issue with the recent update on Forza Horizon 4. This problem seems to affect many players I know, not just me. While trying to play Drift Adventure, I found that the game got stuck after a race, displaying "Event Complete- Players getting rewards" for an extended period, around 25 minutes. This issue occurs in every unranked lobby. Additionally, after that, there's a long wait during the loading screen showing the camera circling the car, saying "Fast Traveling Other Players." I have waited up to 35 minutes for it to proceed to "Setting Up Event." This delay happens in both ranked and unranked Drift Adventure. I hope this can be resolved in the next update or patch. Thank you for your attention and consideration. Have a great day.

After creating an amazing Horizon 4 Super 7 challenge called "Herbie goes to Arthur," I encountered a problem when I chose to continue and found myself back on the street. I had put in hours moving dinosaurs and a ferris wheel, and unfortunately, I lost all my progress in the editor. My username is McLubb4210, and I'm hoping there's a way to retrieve my challenge. Any assistance would be greatly appreciated. Thank you.

Hello, I spent €70 on Forza Horizon 4 and played it for 45 hours, but now it keeps crashing. I have reinstalled it three times, which initially fixed the issue but does not work now. Despite seeking help on the Forza forums, the problem remains unresolved. My computer's performance is not the problem, as I experience no lag. The crashes occur randomly, even when performing simple tasks like scrolling through my garage. It is frustrating and illogical. It might be helpful for the game to have a crash reporting feature like other games, especially considering its price. Additionally, there is a bug in the store, allowing me to only view auctions that are about to finish in an hour.

Hello, I spent 70 euros on Forza Horizon 4 to play for 45 hours, but now it keeps crashing. I have reinstalled it 3 times, which temporarily fixed it initially, but now the issue persists. Despite my efforts with the Forza forums, I have not found a solution. The crashes happen randomly, even when I'm just browsing my garage or looking at cars. It's not a performance problem, as my computer runs smoothly. I suggest adding a crash report feature to the game and fixing the store bug that only shows auctions ending in an hour. Thank you, Alexander J.

I have been playing Forza since its inception and I want to express my gratitude for the existence of your games. I eagerly await your next creation. I have some suggestions for the upcoming game. Including a Dino in the game, the ability to tune the car's engine, and having an in-game tuner. I suggest adding options like individual throttle body for civics, all-wheel drive conversions, and enhancements for Subaru engines. Additionally, I propose the option to paint calipers and rims, customize interiors with seats like recaro or bride, and offer more widebody options from actual manufacturers. I would love to discuss these ideas further over the phone. You can reach me at [redacted]. My name is Jimmy Crutsinger. I believe you would find my thoughts intriguing and I am excited to share more details with you. Best wishes, Jimmy Cretsinger.

Hello and good day, I recently discovered that my gaming profile "raschzufuss" has been blocked until 12.04.21 on Forza Horizon4. I am unsure of any wrongdoing on my part, so I am reaching out to inquire about the reason for my immediate game suspension. I would appreciate your feedback so I can avoid such a situation in the future. I enjoy spending a lot of time playing this game and want to ensure that the rules are followed. It's disappointing for me as I have invested a lot of time and effort into various vehicle designs that I am now unable to share at the start of the new season. Therefore, I would like to ask if there is a possibility to lift the ban before the set deadline? ...Sincerely, C. Becker

I purchased Forza Horizon 4 last Sunday, and the installation process went smoothly. However, I am now facing issues trying to launch the game. When I start it, the booting process begins, but then a window with the game's picture appears briefly before the booting stops abruptly and the window closes. I have attempted several solutions such as reinstalling the game, updating Windows, updating the game itself, and uninstalling other potentially conflicting apps without success.