Playground Games Customer Service Issues

Hello Playground Game Support, I am Scott, and my son Connor purchased Forza 4 Ultimate PC Edition two weeks ago. He saved his Christmas money for 10 months to make this significant purchase. The game downloaded through the XBox Console Companion after a lengthy 8-hour wait. Although it initially installed smoothly, when Connor tried to play the next morning, it failed to load properly. The title screen appeared briefly before vanishing. We sought help from game shops that suggested reinstalling, which we have attempted three times to no avail. Microsoft support, case number (#[redacted]), provided minimal assistance despite our numerous emails and calls. They directed us to reach out to you for further support or a refund. Connor's eagerness to play this game has been met with disappointment. We kindly request your technical assistance to resolve this issue and make the game functional. Best regards, Scott and Connor Lee

I purchased a Hennessy Venom GT at the auction house in Forza Horizon 4. I quickly sold it to earn a profit. Later, I discovered that it was sold for 1,[redacted],[redacted] credits. When I collected my money, it didn't reflect in my account balance. Please assist me in adding the 1,[redacted],[redacted] credits back to my account. Thank you.

Hello, I have been trying to play Forza Horizon 4 for the past few months and encountered a syncing problem. In September, I logged in and selected the wrong save, resulting in being reset to level one. Although, when I checked my stats on the official club page on Xbox, it still shows that I have all my cars, influence, etc. After reading forums where others had the same issue, it appears that two saves had been overwritten. They suggested contacting the game developer because they have access to the cloud where my correct save might be stored. I appreciate your prompt assistance in this matter. Sincerely, Nathan Munn (vMunny)

Whenever I use the auction house, it becomes a frustrating experience for me. I rely on the auction house to earn in-game currency, but recently, every time I try to buy a car, my bids fail consistently. It is disheartening to lose a bidding war at the last minute, especially when there is still time on the clock, preventing me from placing a counter bid. The system is flawed and seems unjust. The "ending soon" extension at the end of each auction elongates the process needlessly. A shorter countdown timer could improve the experience significantly. It would be beneficial to make some adjustments to better serve the consumers.

I am experiencing a problem with the game constantly narrating the menu options and button commands on Forza Horizon 4. This problem seems specific to Forza Horizon 4 and Halo MCC as it is not related to any settings on my Xbox One X. I have reached out to Xbox and Microsoft support, but they were unable to provide a solution, leading me to believe it may be an issue with the games. I am hopeful you can assist me in resolving this issue promptly. Thank you.

During our conversation, we discussed the in-game feature you're having trouble accessing in Forza Horizon. Upon reviewing our system, it appears that your account is not associated with any family restrictions related to parental controls. However, since your account is considered minor, certain features of the game may be limited due to age restrictions.

I am experiencing connection issues in the game Forza Horizon 4. Microsoft support confirmed that my internet connection is fine. A technical support representative mentioned that after checking my account and resources, everything appears to be in order with Xbox Live Services. They suggested that the next steps for troubleshooting should involve contacting the game developers at PlayGround Games. I hope this issue gets resolved soon. Happy New Year! 🎅🎆🎇🎉

Dear Playground Games, I have a query regarding FH4. Around a month ago, while reviewing my messages, I noticed that you had sent me the Nissan GT-R pre-order car followed by the Mercedes pre-order car a few days later. I am unsure if this was intentional and would appreciate clarification on this matter. Additionally, I would like to suggest the inclusion of either the Chevrolet Suburban or the [redacted] Chevrolet Blazer in the game. Account: NorthBubbles180

I attempted to purchase tokens from December 21-24, [redacted], and I contacted Xbox support by phone today, January 8, [redacted], to try again. However, every attempt to purchase tokens for Forza Horizon 3 failed to apply. Interestingly, when I bought tokens for Forza Horizon 2 through the Microsoft Store app, they applied immediately. While other purchases like expansion packs and DLC for FH3 worked fine, the token purchases did not. Unfortunately, the support from Forza wasn't very helpful, and after three unsuccessful calls to Xbox/Microsoft support, I eventually received refunds. Nevertheless, I hope this issue with token purchases can be resolved so that my kids stop using up the credits I earn while they are not playing.

Dear Team, Hello. I have been a dedicated fan of Forza Horizon since the beginning. I reside in a rural area in Germany with poor internet quality, making it hard for me to access certain cars like the Ford Focus RS PO and the Chevrolet Camaro PO in the auction house. These two cars are missing from my collection despite playing Forza Horizon 4 for over [redacted] hours. I am wondering if it's possible to obtain a code to download these cars. I am willing to pay 3-4 € for each car. I would appreciate any assistance you can provide as I am eager to add these cars to my collection. Apologies for any language mistakes. I look forward to hearing from you. Best regards, Mario G.

While playing Forza Horizon 4, my internet connection briefly dropped. When it came back, I closed the game to check the internet speed. Upon reopening the app, I unexpectedly received a reward for completing 50% of the winter season. The festival playlist displayed 55% completion. When I returned to the main menu, the car was added to my garage. However, upon revisiting the festival playlist, it showed only 40% completion. Although the car for 50% completion is in my garage, I am concerned about the possibility of being banned.

Hello, my name is Sebastian. I am from Germany. I am a huge fan of the game "Fable: The Lost Chapter". Playground Games has the rights to this game. In my opinion, for Fable 4, I would like to see it go back to its roots from the first game. Please consider incorporating elements from Fable 1 as many fans, myself included, loved it. If a game related to Fable: The Lost Chapter is released, I would purchase it instantly. I hope to receive a positive response. Sincerely, Sebastian

Hello, I had preordered the Ford Focus RS with the widebody kit on Tuesday. Today, when I checked, the car was missing. I'm hoping you can help me get my preorder Ford Focus back. I really enjoy the car, especially the funny glitch with the widebody kit. If you could please restore it to my account under Futureturtle99, I would greatly appreciate it. I miss having my preorder Ford Focus RS from Tuesday in the game. Thank you.

Hi everyone, I’m Mason from Australia. I believe many of you at turn 10 are aware of Holden Australia's closure. It's a heartbreaking loss for the car community worldwide. For car enthusiasts, it's always sad to see a well-known brand disappear. I'm reaching out because many Australians would love to see a DLC honoring the legends of the Australian Brand in the game. I understand it's a big request considering the game's player base, but I'm kindly asking for your consideration. It would be a fitting tribute to ensure this legacy lives on. I even came up with a name idea, 'You Little R.I.P.P.E.R.' Thank you for your attention to this matter.

Hello, I'm Bedford D. I am an owner of your game Forza Horizon 4 and others. I was recently banned for using a time glitch to get cars early, which violated the game's rules. I've learned from my mistake and promise not to cheat again. I have been unbanned, but I'm unable to publish designs, tunes, etc. on the marketplace. I'm unsure if this is intentional. Could you please provide me with a reason for this restriction and possibly allow me to share my work? A quick look at my profile will show how much effort I put into designing. I enjoy creating and sharing my work with others but I can't do that right now. Just wanted to bring this to your attention. Keep up the good work, Playground!

After completing the first three daily events, all the PR Stunts, and the race series in the Lexus LFA season, my overall completion was 49%. Unfortunately, I couldn't participate in the next daily event due to being away from my Xbox for a few days, resulting in the season ending with me just shy of 50%. I am wondering if there is a way to receive the Lexus LFA as a gift since I had every intention of reaching 50%. Alternatively, I would like to suggest a feature where players can purchase missed daily events to avoid situations like mine where access is limited. I am a fan of Horizon 3 and 4, as well as Motorsport 6 and 7. I appreciate the consideration.

Hello, I am reaching out because last night, I attempted to start my Forza Horizon 4 game, which is a digital version. However, when the game launched and prompted me to select start or accessibility, an error message appeared stating: "The Forza Horizon profile you are trying to load is no longer available. Error code: E: 4f-0." Although the backup is stored on the Xbox, it is not being recognized, and my account cannot be located. Can you assist me, please? I am concerned about losing my backups. Thank you in advance. Best regards.

Hello, I am reaching out to address an issue regarding one of your games, specifically FORZA HORIZON on PC. A few days ago, I received a ban notification without any clear reason. Perhaps it was an error on your end? Despite that, I have suffered from this mistake as I am unable to access multiplayer despite having invested nearly [redacted] hours into the game. I am seeking resolution. Please review my account thoroughly; I have always played fairly without cheating or engaging in any behavior that would warrant a ban. I kindly request that you lift the ban as I believe there has been a misunderstanding. I cannot accept my account being deleted in such a manner, especially since my main source of income in Forza Horizon revolves around racing and selling rare vehicles, some priced at 20,[redacted],[redacted] credits. My Gamertag is Lekilleur24741. I await your response via email. Sincerely, M. A. Gharib"

Hello, I am reaching out regarding one of your games, FORZA HORIZON on PC. A few days ago, I received a ban notification without any reason. Could this be an error on your part? Regardless, due to this mistake, I have been affected as I cannot access the multiplayer mode despite having played nearly [redacted] hours. I am requesting a resolution! Please review my account, check whatever you need to, as I have been a model player and have never cheated or done anything to warrant a ban. I ask that you rectify this situation as my account should not be deleted in this manner, especially considering my main source of income in Forza comes from racing and selling "rare" vehicles for 20,[redacted],[redacted] credits! My Gamertag is Lekilleur24741. I eagerly await your response via email. My email address on Forza is [redacted]. Sincerely, M Amer Gharib.

Hello, I am reaching out to discuss an issue with one of your games, FORZA HORIZON on PC. I recently received a banning notice without any apparent reason, perhaps it was an error on your end? Regardless of the cause of this mistake, I have experienced a loss as a result. I am unable to access the multiplayer feature despite having almost [redacted] hours of gameplay. I am requesting a resolution! Please review my account, investigate thoroughly; I have always played fairly and have never done anything to warrant being banned. I am asking you to unban me as there must have been a misunderstanding, and I cannot accept having my account removed in this manner. My main source of income in FORZA is through races and most importantly through selling "rare" vehicles, some valued at 20,[redacted],[redacted] credits! My Gamertag is Lekilleur24741. I am eager for your response via email, as I have been playing FORZA daily since its release two years ago. I simply wish to be unbanned. Please reach out to me at [redacted] for easier communication. Sincerely, M Amer Gharib.