Playground Games Customer Service Issues

For the last 5 or 6 weeks, I've been having trouble connecting to online servers in Forza Horizon 4. This issue prevents me from accessing any online features. When I attempt to join Horizon Life, it takes about 2 to 3 minutes to find a lobby, only to display a "network diagnostics error." I would really appreciate any assistance to resolve this frustrating situation. Fixing this problem so I can access all online features would be greatly appreciated. Thank you.

Dear Playground Games Team, Today, I intended to check my Auction House purchase history to see my collection of cars. Unfortunately, upon opening it, I was surprised to find that all my rare cars are missing. This has left me feeling frustrated and upset as I had acquired a significant number of unique vehicles in the game. Here is a list of some of the vehicles that are now missing: - 3x Audi TT RS Coupé [redacted] - 1x Lamborghini SV [redacted] - 2x Dodge Srt Demon [redacted] - 2x Ferrari [redacted] Superfast [redacted] - 1x Mercedes GT4 4 Doors [redacted] - 2x Mercedes Benz X-Class - 2x Golf R [redacted] - 1x Ford Mustang S5 I was looking forward to showing off my collection to my friends, but now I am unable to do so. I kindly request that you check your backups and help me retrieve these cars. I apologize for any language issues as English is not my first language. My GamerTag is: ReshoTV Thank you for your attention to this matter. Sincerely, Paul Asamoah

Dear community, I am experiencing difficulties launching Forza Horizon 4 that I downloaded via Xbox Play Anywhere. When I open the app, it displays the logo screen for 20-30 seconds then closes without any error message. I sought help from Microsoft Support and tried various troubleshooting steps like ensuring my computer is up to date, uninstalling and reinstalling the Xbox app and Windows Store, resetting the app, and reinstalling Forza Horizon 4. I also followed the suggestions on the Forza Motorsport support page. The Microsoft tool indicated a problem with service registration. After consulting with Microsoft, I was advised to contact Playground Games, the developers of Forza Horizon 4, about the potential missing data issue. I was given the email address [redacted] for this purpose. If anyone has insight on resolving this issue, I would appreciate your assistance. Best regards, Mason S.

I recently tried to resume playing Forza Horizon 2 after some time, but when I launched the game, it had restarted as if I was a new player. I lost all my in-game progress, including currency, cars, and level. Although the map shows completion of certain events and championships, my progress seems reset. I have invested around 34 hours into the game and would appreciate any assistance to restore my game data. My Xbox ID is MaleCortana, where you can verify my stats and achievements. Considering I transitioned to Xbox specifically for Forza Horizon, which holds sentimental value, I am eager to find a solution to this issue without having to start over from scratch with my collection of [redacted] cars.

Hello, I wanted to share my recent experience with Forza. Being a loyal fan of the franchise, I was taken aback by an issue I encountered. I cannot comprehend why my status as a painter or tuner influences the price I can set for my designs or tunes. Despite not using the auction feature, I received an offer of 10.[redacted].[redacted] credits on social media for a custom design, which excited me. I dedicated 8 hours to create the design as per the request, only to find out I couldn't sell it for the desired price due to my rank. I am disheartened by the system that limits the earning potential of creators based on their reputation. In the real world, designers are rightfully compensated for their effort, and I believe the same should apply in-game. I await your explanation regarding this matter. Thank you, Lee C.

Dear Support Team, I am a dedicated Forza fan and have enjoyed all the games in the franchise. However, I encountered an issue that left me feeling disappointed. I am puzzled as to why my rank as a painter or tuner limits how much I can sell my designs or tunes for. Despite not utilizing the auction feature previously, when I was offered 10,[redacted],[redacted] credits for a specific design, I was thrilled by the prospect. After investing approximately 8 hours into crafting the design, I was disheartened to find that the maximum amount I could sell it for was only 30,[redacted] credits. This has left me feeling let down and seeking an explanation for this limitation and the fairness of this system. I believe that fair compensation for one's creative efforts is significant, and I hope to understand the reasoning behind this discrepancy. I appreciate your attention to this matter. Sincerely, Lee C.

Hello, I've been playing Forza Horizon 3 for over a year now and I noticed today that many of the achievements I'm supposed to get have failed to be awarded. I've tried everything listed in the solutions page (it's been several months since I've completed many of them and despite contacting Microsoft support and resyncing all my data they still have yet to be given to me). Some of these I could do again over a period of time but others I can't (such as upgrading Festivals and Driving on Roads), but others I did again but they weren't awarded either. Can anything be done to fix this? Here's a list of the ones I'm missing: 1) Relic Hunter (20G) - Restore 15 Barn Finds. 2) Like a Boss (20G + Rare) - Fully upgrade all Festival sites. 3) I Know These Roads (20G + Rare) - Drive down every road in Australia. 4) I Want It All (25G + Rare) - Complete every page in the Skill Shop (excluding temporary perks). 5) Exhibition Expert (20G + Rare) - Complete an Exhibition at every race route in the game. 6) Horizon Hardcore (30G + Rare) - Complete a championship starting at every race route in the game. 7) Backpacker (20G + Rare) - Discover every beauty spot in the game. 8) Welcome to Base Camp (10G) - Open the Blizzard Mountain Festival. 9) Just Getting STARted (10G) - Earn your first star at Blizzard Mountain. 10) Ding Ding (10G + Rare) - Reach Round 2 of King of the Mountain. 11) Final Bout (20G + Rare) - Reach the final round of King of the Mountain. 12) Frozen in Time (10G + Rare) - Find the Blizzard Mountain Barn Find and Restore it. 13) Hail to the King (50G + Rare) - Win the Kingmaker. 14) Winter Wonderland (20G + Rare) - View every Beauty Spot on Blizzard Mountain. 15) Welcome to Horizon Hot Wheels (10G) - Survive your first drive at Horizon Hot Wheels. 16) Hope You Can Handle It (20G + Rare) - Unlock S2 Class Events, the final challenge at Horizon Hot Wheels. Total Gamerscore: [redacted] Thank you and Regards, Aaron F.

Forza Horizon 4 exhibits a lingering graphics issue that deserves attention in future releases - sudden changes in shading levels of environmental elements like trees and building surfaces. These abrupt transitions from light to dark colors or vice versa between frames can be distracting. Although Project Cars also struggles with this problem, it seems more prevalent in FH4 across various platforms including Xbox One, PC, and PS4. This jarring and unrealistic shading problem is frustrating and stands out as the one visual flaw that I hope will be rectified in upcoming games. Some developers, such as those behind Motorsport 6 and Project Cars One, have managed to circumvent this problem by opting for consistent dark green tones for trees, avoiding excessive and flashy shading changes in their games.

In Forza Horizon 4, there is a noticeable graphics flaw that should be addressed in future games - sudden shading changes on scenery elements such as trees and building sides. This issue causes entire elements to switch from very light to dark shading from one frame to the next. Project Cars exhibits a more severe case of this problem compared to FH4, affecting multiple console platforms like Xbox One, PC, and PS4. The abrupt and unrealistic shading alterations are quite bothersome, and I hope this is resolved in upcoming game releases. Previous titles like Motorsport 6 and Project Cars One handled this better by maintaining consistent dark green tones on trees, instead of implementing distracting shading changes.

I am concerned about the ability of players in Forza Horizon 4 to manipulate the time settings on their systems to gain access to cars that are supposed to be locked behind launch dates. Additionally, it is frustrating to see numerous designs available for cars like the Rimac C2 through the Find Design feature, especially when they may be profiting from it. It seems unfair that some players can exploit the system without facing consequences, while others are penalized for modifying files to enable cars that were previously in the game. The inconsistency in enforcement is disappointing and leads to a sense of hypocrisy within the game.

For the past 2 months, my FH4 game has been unable to reinstall after I uninstalled it due to a bug. On April 7th, when I tried playing FH4, I encountered an error and was prompted to uninstall and reinstall the game. Despite numerous attempts to reinstall the game, it would not install properly. Even after seemingly reinstalling, the error persisted. Each time I uninstalled the game, it disappeared from the 'To be Installed' tab and required a visit to the Microsoft store to attempt reinstallation, which still failed. Strangely, the game reappeared in the 'Installed' tab after restarting the Xbox, leading to a cycle of failed installations. Even using a friend's account did not resolve the issue. It seems this may require attention from Playground or Xbox support to address this frustrating issue.

Hello, I am Ken, and I am experiencing issues with the game Forza Horizon 4 on my Asus gaming laptop. We bought the game a week ago but haven't been able to play. After the intro, it prompts us to press enter to start. When we do, it asks us to sign into a profile to proceed. Despite selecting OK, it loops back to the same point. Which profile should we use to play? We reached out to Microsoft and Windows Tech Support, who had us uninstall and reinstall the game. Unfortunately, the reinstallation resulted in numerous error messages and few items downloaded properly. What steps should we take next to resolve this issue? Thank you for your assistance and time in addressing this matter. Regards, Ken

I purchased an auction for a Hot Wheels car to surprise my little brother who loves them. I quickly bought one listed at 20 million dollars, but it seems unusually high as others are priced at 165k at most. I'm now unsure why I can't relist it for the same amount. I've been playing Forza since Forza Motorsport 2, and this situation seems unfair. Can someone assist me with this issue?

Hello, I sent an email earlier, but the response was unclear. It mentioned what Playground Games could do to assist. I mistakenly spent 20 million in-game currency on a car due to being in a rush. It's frustrating to pay so much for a car that should cost less. I was actually trying to buy a Hot Wheels edition car for my autistic nine-year-old brother who adores them. I now have the wrong car and lost a significant amount of money. I would appreciate a refund or perhaps compensation like all the Hot Wheels cars and a Quartz Regalia to bring a smile to my brother's face. Thank you.

I have tried contacting Get Human without success, and as I struggle with technology, I believe using email would be more effective. I recently purchased a Hot Wheels car for my 9-year-old brother on an auction site. I noticed that the car I won, which cost 20 million credits, is considerably more expensive than others listed near 500k. This has left me frustrated as a long-time Forza player, dating back to Forza Motorsports 2. I am requesting a refund for the higher-priced car or a partial refund along with additional Hot Wheels cars and a Quartz Regalia to make up for this error. Seeing the joy on my brother's face was priceless, and I hope to resolve this promptly. Thank you. Best, Matthew B. Gamertag: mattyxbanks

I have spent the entire day searching for a car that you designate as "rare." I must have clicked on it at least [redacted] times today. I can't seem to find it anywhere, and it's frustrating. It's not a popular car, but for some reason, it's so hard to locate. If there is a way for me to obtain it through challenges or tasks, I am willing to do that. I have become extremely upset searching for this car, to the point of breaking a controller when I lost the only one I saw being sold. Please, any assistance in acquiring this car would greatly reduce my stress and bring some relief. Missing out on this car has really impacted my view of the Forza series and its developers. This experience has been incredibly frustrating, especially for a car like the Honda Prelude, which seems rather unimpressive compared to others in the game. But for some reason, I am drawn to it. I just hope you can help me obtain it in any way possible.

Hello Playground Games, I am experiencing an ongoing issue with Forza Horizon 4 that I would like to bring to your attention. The problem occurs specifically in photo mode, where after taking a picture, the image appears altered when viewed in the photo gallery. The brightness in the photos seems to intensify, distorting the final result from what was initially captured. This issue has persisted since I started playing the game, and despite my efforts to find a solution online, it does not appear to be a common problem among other players. Your guidance or insights on resolving this matter would be greatly valued. I look forward to any assistance you can provide.

Hello, I recently purchased a game pass to play Forza Horizon 4, only to discover that after the purchase, my progress and career in the game have been lost. It seems like my records for the past 4 months have disappeared, along with several hours of gameplay. Strangely, my account now reflects only a few minutes of playtime and my nickname has changed. I want to clarify that I am using a new computer and no one else has accessed my account. Previously, I had the Xbox Game Pass Ultimate and switched to the Xbox Game Pass PC, expecting my progress to carry over, but it hasn't. I feel disappointed and deceived by the lack of information regarding game saves provided by the service.

During my break from Forza Horizon 4 to focus on college, I had made good progress with nearly every car and around 50 million credits. When I returned, I was surprised to find my account had been upgraded to prestige 5 with over [redacted] million credits and several modded and rare cars. I have taken steps to secure my account, but I am upset to discover that it was hacked. I would like to know if there is a way to revert back to my previous progress before the hack occurred. Your assistance on this matter would be greatly appreciated. My gamer tag is "King Brooski."

My game has a strange bug where it keeps crashing on the McLaren Senna loading screen. This is the second time it's happened to me. The first time it occurred, I didn't know what to do, and the only solution that worked was deleting all my saved data. I was already over a prestige, had reached [redacted] levels, and owned over [redacted] cars, so starting over was very frustrating. After a few months, the game started crashing more frequently, but I could still play, so I put up with it. Today, after achieving my first prestige in my new save file, it crashed again. As a player with over 22 days of playing time in Forza Horizon 4, it's incredibly frustrating. Paying [redacted]€ for a game that resets my progress every few months is unreasonable, and I don't want to deal with that.