Plaid Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Plaid customer service, archive #2. It includes a selection of 20 issue(s) reported September 12, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am trying to link Bridget to my Avid Prepaid Card issued by Metropolitan Commercial Bank New York for my personal account. I am facing difficulties connecting my card to Bridgit app or The Grid app. Even when I use my Metropolitan Commercial Bank login credentials, it shows an error, although I can log in to other apps fine. My username is sanchez8o6, and I am willing to provide my password if needed. Kindly assist me in resolving this issue so I can access the benefits I am entitled to.
Reported by GetHuman-chortyg on понедельник, 12 сентября 2022 г., 22:33
I am having trouble linking my Fidelity accounts through PLAID on Seeking Alpha. Although my Fidelity ID and passwords are accepted, PLAID won't complete the linking process. Fidelity mentioned no issues from their end and confirmed that they support all aggregators given the correct login details. While Seeking Alpha hasn't been able to assist, I'm hoping for a resolution here. My contact number is [redacted].
Reported by GetHuman7927537 on пятница, 4 ноября 2022 г., 14:43
I'm currently using Seeking Alpha, and my fidelity accounts are linked through PLAID as the data aggregator. While all my other accounts are successfully linked, I'm experiencing issues with my Fidelity accounts. Despite entering the correct Fidelity ID and password, PLAID is not completing the full linking process for these accounts. Fidelity has confirmed that there are no issues on their end, as they support all aggregators if the login credentials are accurate. There are no error messages indicating an issue with the ID and password. Seeking Alpha has been unable to provide a solution, so I'm reaching out for further assistance. I believe PLAID should investigate why my Fidelity account is not synchronizing with Seeking Alpha, unlike my other accounts.
Reported by GetHuman-afurtad on пятница, 4 ноября 2022 г., 14:43
I am encountering a problem with my Etsy store. I have been attempting to process the two small deposits appearing in my bank account without success. Despite multiple attempts on separate days with different deposit amounts, I am facing challenges. I opted for manual entry as my bank, BMO Harris checking account, was not listed. Although the deposits are making it to my account, they are not being accepted during entry. I have corresponded with Etsy customer service through email ten times, receiving repetitive instructions that provide no solution. I am extremely frustrated with this ineffective customer service and urge against contacting me via email. I need to have a phone call to address this issue. I'm on the verge of discontinuing my association and leaving a negative review. If possible, I would appreciate a call to resolve this matter. Thank you for understanding. - Betsy Sansby Note: The last two deposits in question were for amounts of $0.06 and $0.20.
Reported by GetHuman7958315 on четверг, 17 ноября 2022 г., 18:53
I am having an issue linking my Cash App to my Truist bank account. The linked checking account is outdated and closed since last year. I attempted a $[redacted] transfer through $UrTruist, associated with your company, but the money never reached my account. After contacting the bank manager, I confirmed that no account of mine, old or new, received any funds on 12/21/[redacted]. I am concerned if this is a scam.
Reported by GetHuman8044010 on четверг, 22 декабря 2022 г., 20:17
The authentication platform linked to Coinbase seems to be malfunctioning as it repeatedly blocks my account for being unverified. This has occurred thrice, with both Coinbase and Golden1 attributing it to the platform's link. I need assistance in reconfiguring my bank account so that I can avoid financial losses. Kindly resolve this matter promptly, as it's preventing me from capitalizing on market downturns. Your help in this regard would be greatly appreciated. Please reach out to me via phone. Regards, Laronda P.
Reported by GetHuman-rondapa on среда, 28 декабря 2022 г., 20:41
I am attempting to verify my account with US Direct Express, which is associated with the Social Security Office through Comerica Bank. I do not have login details through Comerica Bank since I access my account through a separate website provided by the bank that is linked to my debit card number. My account number is the same as my debit card number. I am looking to connect my Mastercard debit card to my Chime account for Plaid verification. I have tried using my card details, username, and password for verification, but it was unsuccessful as I lack Comerica Bank login credentials required by Plaid.
Reported by GetHuman8080304 on пятница, 6 января 2023 г., 3:39
I linked one of my checking accounts to PLAID and qualified for up to $75. PLAID had trouble locating my paycheck deposits in this account, claiming they couldn't find them. This is inaccurate as I split my direct deposits between two checking accounts. I revisited PLAID to include the second checking account where my split paycheck goes directly. I noticed that PLAID did not update or include the second checking account, leading EMPOWER to calculate my total amount based solely on one checking account. Please note that both the account ending in [redacted] and the account ending in [redacted] receive my direct paycheck deposits. Kindly adjust your records and consider increasing the deposit amount. Either of the accounts can receive the deposit from EMPOWER/PLAID.
Reported by GetHuman-perklett on суббота, 4 марта 2023 г., 16:20
There seems to be a significant issue with Plaid that requires attention. The integration between Varo Bank and investment platform STASH is experiencing problems. Plaid's services are not communicating effectively between the two financial institutions, leading to an internal insufficient funds error. This error occurs even when the funds are actually available in the customer's Varo Bank account. As a result, transactions for all clients are being canceled due to this issue.
Reported by GetHuman8239305 on четверг, 16 марта 2023 г., 23:44
I have encountered an issue when trying to deposit funds into my Coinbase account through Plaid Technologies. Despite having sufficient funds, an error message stating "insufficient funds" appears. I have verified with my bank that my account is funded correctly. This problem must be corrected by Plaid as it is affecting my ability to use my Coinbase account. I have already informed both Coinbase and Plaid about this situation, yet no action has been taken to resolve it. This lack of response from both companies reflects very poor customer service. Customer service plays a crucial role in successful business operations, and if this issue is not resolved promptly, it calls into question the reliability of the personal identification processes employed by Plaid.
Reported by GetHuman8267681 on среда, 29 марта 2023 г., 19:51
I use Cash App, but it requires Plaid to connect with my bank, Publix Employees Federal Credit Union. They recently changed their format or IP, and now I am unable to link my accounts with Plaid through Cash App. I need assistance from your company to reach out to the credit union so that I can successfully connect my bank accounts with Plaid through Cash App. Thank you for your help.
Reported by GetHuman8301630 on пятница, 14 апреля 2023 г., 16:35
Unfortunately, my son passed away on April 11th. At the scene, his brother took all cards and financial information. Regrettably, he is currently in a stolen vehicle that belonged to the deceased. Authorities in Mississippi and Washington are actively searching for him. He is in violation of his 2nd offense parole violation for uttering/forgery and may face a 16-year sentence upon apprehension. He has already fraudulently closed one account for $1,[redacted] and is eluding law enforcement. Your attention to this matter is appreciated. If you have any information, please contact the police. Thank you. Tracy. From, on behalf of Nicholas Justin Anders
Reported by GetHuman8347296 on суббота, 6 мая 2023 г., 0:59
I'm reaching out to notify you of the recent passing of Nicholas J Anders, during which his identity was stolen, including his cards and financial details. It seems the perpetrator, identified as his brother Jimmy L Anders, is on the run from authorities in Mississippi and Washington state. He has already closed one of the joint bank accounts. It is crucial that the stolen information is not shared or utilized post the date of death. A death certificate will be provided upon request. For inquiries, please contact us at [redacted] and ask to speak with Mrs. Anders or myself. Thank you for your cooperation. Tracy B.
Reported by GetHuman8347296 on суббота, 6 мая 2023 г., 14:05
I am having trouble verifying my identity. The link I received for the Plaid identity verification from Msrenewal is not functioning. Initially, the first link worked, but the picture quality was poor, prompting us to redo the process. Subsequently, the second link was provided, but it has been over a week now and it is still not operational. The message on the link indicates an error occurred and advises contacting the support team. I have contacted Msrenewal for over a week now, but the link remains non-functional. This verification is crucial for my family and me to transition into a new home before our current lease expires in a week. Your assistance in resolving this matter promptly is highly appreciated. Thank you.
Reported by GetHuman-mandea on вторник, 30 мая 2023 г., 14:29
I am David Lee from Tennessee currently in Tampa dealing with the unfortunate theft of my wallet, cell phone, and laptop. Due to this incident, I cannot access my Plaid account as I can't log in to Google without my phone. I urgently need to transfer funds from Varo Bank to Netspend but can't due to the login issue. My contact email, provided by a kind person at a Kia dealership, is "[redacted]" I can furnish any necessary details to regain access to Plaid to complete the money transfer. I believe my username was carvata or [redacted] For verification, my past addresses include [redacted] Meridian Street, Nashville, Tn. [redacted], Jones St/Ave?, Nashville, Tn., and Williamsport Pk., Columbia, Tn. [redacted]. I am willing to cooperate with security questions or any required steps to validate my ownership of the account. Your prompt assistance is crucial as I find myself stranded in an unfamiliar place without essential belongings. Thank you for your help.
Reported by GetHuman-digver on понедельник, 5 июня 2023 г., 19:42
I've been having issues connecting my Quad account to my Venmo for a week now. I uninstalled and reinstalled the Venmo app, but I can't verify my bank account through it. When I receive the code and it shows my account is active, the next screen indicates an error getting my account information. I've been struggling with this all week and it's preventing me from sending or receiving money. This problem started unexpectedly on Monday. It's frustrating as I'm on vacation and urgently need access to these funds. My Venmo username is Stephanie Hollen and you can reach me at [redacted].
Reported by GetHuman-shollen on суббота, 17 июня 2023 г., 10:56
I am experiencing the same problem as others connecting my Avid prepaid account to Brigit or Grid. I am eager to benefit from these services but I am unable to link Avid to them through the Plaid platform. It is quite frustrating as I have tried adding Metropolitan Bank but it keeps saying my account login is incorrect, even though I can log in without any problems at other times. I want to access all the opportunities available but I am currently unable to do so. It seems many people are facing the same issue. Can anyone help me resolve this?
Reported by GetHuman8445394 on вторник, 20 июня 2023 г., 8:22
I am having difficulty setting up Google Budget, using Plaid to link my account. I continuously receive an error message from Plaid stating, "Couldn't connect to your institution.” The recommendation is to try another institution if I need immediate access. I tried linking my American Express account without any issues, but I am facing the same error for my KeyBank account for the past two days. I only have one checking account I want to link. It seems this issue is due to my financial institution not responding to connection requests, possibly due to temporary technical difficulties. I contacted KeyBank Online support at [redacted], and they confirmed that my 3rd party authorizations were in order. Following their advice, I am reaching out to Plaid for assistance.
Reported by GetHuman-jebishpp on вторник, 11 июля 2023 г., 0:27
I am encountering difficulty re-linking my bank account using any of my apps that utilize Plaid. Despite contacting customer service for assistance and confirming with my bank, the issue does not appear to be on their end. After entering my credentials, I successfully receive a verification code via text message. However, upon entering the code, it indicates incorrect login information, which is puzzling as my bank promptly sends me an email. I would appreciate it if this situation could be investigated. I am experiencing this problem across EarnIn, Albert, FloatMe, and Dave applications.
Reported by GetHuman8497952 on среда, 12 июля 2023 г., 18:37
I have a loan through BMG Money, and my financial institution is linked with Plaid. When I tried to get another loan, I received an error message saying "Connectivity Not Supported." It seems that Plaid does not support connections between First California Federal Credit Union and BMG Money. I am confused because Plaid accepted my bank institution for my first loan. Your help would be greatly appreciated. Thank you.
Reported by GetHuman8528657 on четверг, 27 июля 2023 г., 9:50

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