Pizza Hut Customer Service Issues

I ordered the pizza in-store, brought it home, but it wasn't what I expected. After eating a couple of slices, I went to work. I called Pizza Hut to discuss the issue, but they were closed. I informed the lady about not being able to come back as I had just started my workday. They said without the lady's name I spoke to the night before, they couldn't refund me. Even though I had most of the pizza left with only two slices missing, I was told to remember the lady's name for a refund. They refused and asked me to come back, but that would cost me $5 in gas each way. I was displeased and felt the service was rude. Please contact me at [redacted] or [redacted] via text message or email.

I placed an online pizza order for delivery but mistakenly selected carryout. After calling to correct it, I was informed of a 45-minute to an hour wait which was fine. However, over two hours later, the pizza still hadn't arrived. Unable to reach them on the phone while coming home, my husband called and was put on hold. In the background, he heard staff expressing they didn't know where the pizza was. Eventually, they informed him that they had canceled the order without explanation. I was told a refund had been processed, but I haven't seen it yet. The attitude of the female employee, described as black with red and black hair, was unprofessional and disrespectful. This experience at the Glennville location has left me extremely disappointed and reluctant to order from Pizza Hut again. The service received was appalling, and I feel the staff's behavior towards customers should be addressed.

On March 3rd, I ordered $82.99 worth of pizza and intended to pay in cash as usual. After a confusing interaction with the pizza place on Lake Mead and Hollywood in Las Vegas, I ended up receiving my order despite attempting to cancel it. Unfortunately, upon opening the pizza boxes, I found the pizzas to be completely messed up, as if the driver handled them poorly. Despite contacting Pizza Hut and being promised a replacement, the second set of pizzas arrived in the same disarray. It's frustrating to receive such poorly handled food, and I hope the issue can be resolved. My name is Tina, and you can reach me at [redacted] regarding ticket number [redacted].

I placed an online order at 10:48 pm. Initially, I was informed my pizza would arrive in 85-95 minutes. At 11:49, I received a message saying my pizza was on its way. Normally, my orders arrive in about 20 minutes, so waiting until 12:46 was frustrating. The pizza arrived cold. I tried to speak with the delivery driver but couldn't catch them, so I called the store. The employee explained that the manager instructed them to bag all deliveries immediately instead of keeping them warm. This recurring issue with delivery mishaps involving the store manager is unacceptable. In a prior incident, a delivery took forever, and the food was squashed. The staff advised not to eat the food and offered to send a replacement, but considering I have a 10-year-old child, this delay was highly inconvenient. It's disheartening that the manager's lack of concern negatively impacts customers' experiences.

During our trip to Cincinnati, we visited the aquarium and stayed at a local hotel. One evening, we ordered two large pizzas, one using our points and the other we paid $7.99 for. Unfortunately, there was an issue with one of the pizzas, so we didn't eat them. We tried to return the pizzas to the store that night, but they advised us to come back the next day for a resolution. After returning the next day, they only offered store credit, which didn't work for us since we live in Michigan, not Cincinnati. Despite multiple attempts to resolve the issue and fruitless emails to customer service, we still haven't received a satisfactory response. We are disappointed that the store wasn't able to address the problem on the spot. We would appreciate coupons for two large pizzas at a store near our home in Southfield, MI. Thank you for your attention to this matter.

I recently dined at a Pizza Hut for the first time and encountered several issues with the service. We waited to be seated for about 20 minutes despite few customers being present. Ordering took an additional 10 minutes, and our pizza arrived 25 minutes later. When we needed assistance with napkins and drinks, the server was unresponsive, prompting me to seek her out in the kitchen. I inquired about rewards during payment and was informed they could not be added as they were for online purchases only. However, upon further research, it appears this may not be accurate. How can I be compensated for the points I may have earned? Additionally, I would like to provide feedback on this disappointing experience. I have my receipt available for reference. Thank you.

Hello, my name is Stephanie Morris. I used to work as a shift manager at Pizza Hut on [redacted] Delaware Ave in Albany, NY for almost eight months. I enjoyed my job but eventually felt compelled to leave because I felt unsupported and overwhelmed. I often found myself alone with little to no help, having to handle everything while attending to customers and worrying about orders. When I tried to address issues by writing up employees, the write-ups would mysteriously disappear, and my boss would dismiss my concerns. I repeatedly asked for the contact information of the new district manager, Meghan, but no one would provide it. Feeling helpless, I ultimately had to resign. I would greatly appreciate it if Meghan could reach out to me regarding this situation. Thank you.

When I called the store just a mile away from my house, no one answered the first two times. Finally, on the third attempt, the call was redirected to a call center. After placing my order, the lady confirmed the store for pickup, provided the price, and estimated the wait time. Upon arriving at the store to pick up dinner for myself and the kids, the staff member there disputed that I had placed an order. Despite stressing that I had called multiple times and it was routed to a call center, the employee gave me a hard time. Now, an hour later, I am scrambling to find an alternative meal. It would be greatly appreciated if a coupon for a pizza could be provided for my kids for another night.

I contacted corporate on Monday, March 5th to explain an incident that occurred on Sunday the 4th. I was informed that I would receive a response within 1-3 days either by phone or email. Despite missing some calls, I didn't get any voicemails or emails. This is frustrating because I was promised a free meal, but I still haven't received my $41.55 refund. My order was incorrect, as I only got a large meat and large cheese pizza instead of the full order I paid for. I also experienced rude treatment from the staff when picking up the order. This has left me unwilling to return to that location. My husband overheard disrespectful comments while on hold. I would appreciate communication via email to address and resolve this issue. Thank you. Alicia B.

I was deeply affected by a commercial that featured the phrase "oh my God" as an exclamation. As a loyal customer of Pizza Hut, I am disheartened that such language was used by a major company. I urge you to remove this statement from your commercial. While this action may not undo the disappointment caused, it will show that you are responsive to feedback. Instead of a generic auto reply, I hope to receive acknowledgment of my complaint and assurance that similar concerns have been noted. Please consider the impact of using such language and take steps to rectify this issue promptly. The decision is now in Pizza Hut's hands.

I buy wings from Pizza Hut around 2-3 times per month. I wanted to express my dissatisfaction with the recent change in their traditional style wings. The size of the wings has increased but so has the price. Unfortunately, when I ordered 3 dozen wings recently, I received the old smaller version but was charged the higher price. Despite the price increase, the wings have reverted to their original size. I also have to pay extra for sauce and ensure they are fully cooked. Due to this discrepancy, I will no longer be purchasing wings from Pizza Hut. The explanation given was that they are now fully cooked to my preference, resulting in a smaller size. I feel I have been overcharged for what I received, as I could have bought similar wings for a fraction of the price elsewhere. Thank you, Pizza Hut, but I will be taking my business elsewhere.

My spouse and I regularly order Pizza Hut weekly, always the same unless a deal has been discontinued. Tonight, on March 7, [redacted], around 7 pm, we ordered from the Pizza Hut on Mundy Mill Rd, Oakwood, GA [redacted] for carryout. We ordered 2 medium pizzas for $8.99 each - they can be specialty or up to 5 toppings. I got the pan crust meatlovers and my spouse got the pan ultimate cheese lovers. Unfortunately, our pizzas were disappointing. Mine lacked meat, and my husband's did not have enough cheese. We've had issues with another Pizza Hut in town for wrong orders, even though we keep it simple and consistent. We'd be disappointed if we had to stop coming to this Oakwood location too. I can provide photos of our pizzas if needed. I am requesting a refund as we paid full price for poorly made products.

I ordered pizza through the app at 7:55 pm expecting it within 43-53 minutes. It’s now 10 pm, and after calling the store, a series of frustrating interactions unfolded. The first lady who answered rudely stated they were not delivering right now despite my placed order. It took persistence to speak with the supposed manager in training, who later clarified he was in a management role. When requesting another manager, the ensuing confusion continued. Finally, a lady named Ashley/Ashton or Astyn provided an explanation for the delay due to staffing issues. While understanding the challenges they face, the lack of customer service received during my enquiry was unacceptable. This poor experience tonight, coupled with previous incidents, may deter my husband and me from ordering from this store in the future.

I just contacted Pizza Hut in Tullahoma, Tennessee. Upon calling, the phone was answered after two rings, but the employee immediately placed me on hold without any further communication. While on hold, I mentioned to my boyfriend how disappointed I was with the poor customer service. Surprisingly, the employee overheard me, shushed me, and placed me back on hold. This experience has deterred me from ordering from Pizza Hut again. The lack of courtesy displayed is the worst I have encountered. The employee did not seek permission before placing me on hold, failed to identify the store when answering, and did not allow me to speak. This incident occurred on March 9th at around 5:30 pm Central Time. My name is Tammy C. and my phone number is [redacted].

I interacted with your mother while shopping at Wal-Mart and later ended up at her house engaging in intimate activities. She made me a sandwich and we had a physical relationship. I appreciate her figure and the time we spent together.

I dined at Pizza Hut in Lowell, Indiana, last night. While enjoying my pizza, I discovered a hair in the crust. I informed Brandon, who offered to remove the pizza from the bill. He then stated he took $20 off and would apply an additional 20% discount. However, upon receiving the bill, I noticed the $20.23 deduction was from $5 deal coupons, not the pizza. After questioning this, Brandon removed the pizza but there was no evidence of the promised percentage discount on the receipt. When I addressed this, I was met with an unwelcoming attitude as they seemed distracted and inattentive. Upon entering, I observed employees socializing rather than attending to customers, which made the experience disappointing.

I ordered a large 2-topping pan pizza and a 20 oz Pepsi at 11:44. I called the store at 12:20, and the manager said the driver should be there soon. By 12:45, no pizza had arrived, so I called again. The manager was rude, claiming the delivery should be there. When the pizza finally came at 12:50 without the Pepsi, I questioned the driver, who denied going back for it as the manager had said. I'm upset by the poor treatment and want to ensure I'm not charged for the missing Pepsi. The cold pizza should have been complimentary. When I called the store again, a lady transferred me to the manager rudely, and he was unpleasant. I want the Pepsi charge removed due to non-delivery and the cold pizza. The manager’s behavior was unacceptable; someone should address this and provide him with customer service training. I hope to hear that this matter has been resolved without the Pepsi charge.

I placed an order online with an estimated wait time of 16 minutes. However, when I arrived nearly 30 minutes later, my order hadn't even been started. I spoke with the manager, John, who was rude and claimed the order hadn't been processed correctly. Despite having an order number and wait time, he insisted that it wasn't his fault and I would have to wait an additional 15 minutes, which may be longer as I currently wait in the store. This lack of customer service from the manager has led me to decide never to order from here again. I recommend providing the manager with some customer service training to prevent losing more customers. Additionally, I overheard the manager complaining about something unrelated in front of other staff near the cash register, which is unprofessional, especially considering I've had a bad day and don't want to hear complaints.

I spent a total of $24.58 on the food, then added a 2-liter drink for around $3 and a $5 tip. Hello, we ordered online and were told it would be delivered by 7:00, but it arrived at 7:50, nearly an hour late. We even called to add a drink we forgot, and they agreed, but we didn't receive it with our order. I called to request a refund due to the long wait and missing drink. They only offered a $5 credit, which seemed low considering the total cost was around $35 including the forgotten drink and tip. When I asked for a refund instead, they said I had to come to the store. I was frustrated as they insisted on either the 2-liter drink or the $5 credit, not both, even though I had already paid for it. It's disappointing how they handled it, especially after I earned the money in tips to cover the meal. I'm considering contacting corporate about this experience.

I am disappointed as my complete order was not delivered. When I contacted the manager, the only options provided were a late delivery or a refund for the food I was looking forward to enjoying. During my time at Pizza Hut, customer service was always a top priority. The manager mentioned no further actions could be taken, leading me to request contact from their supervisor. However, it has been over an hour, and I am yet to hear back. I am not seeking a free meal, just a more satisfactory resolution than a delayed delivery or a refund. While some might resort to negative feedback on social media, I prefer to give Pizza Hut the chance to demonstrate their care for their customers' satisfaction. I would appreciate a call to discuss the appropriate resolution. My contact number is [redacted], and my name is Jeremy. The order was placed at store [redacted], with Makela answering the phone and supervisors named Megan and Mandy being mentioned.