Pizza Hut Customer Service Issues

As a blind individual, I had high hopes for Pizza Hut's medium one-topping pizza deal mentioned in a commercial. Unfortunately, upon visiting the store, I was told I needed to place the order online. I ended up with two pizzas, both disappointing due to an overly sugary crust. This experience was a letdown as Pizza Hut has always been my go-to for good pizza. Hoping to regain trust in Pizza Hut's quality, I kindly request a courtesy offer of a one-topping medium deep-dish pizza to redeem my faith in the brand. Purchased in Elizabeth, New Jersey, on Newark Avenue between two and 3:30 PM, the incident left me feeling unsatisfied. I struggle with emails due to my iPhone use, but sincerely hope Pizza Hut can rectify this situation and maintain its reputation as the best pizza provider. Thank you for your understanding and anticipated resolution. - Veronica M.

I recently dined at Pizza Hut and used my spc card. Despite the sign indicating they accept spc, I only received a $1 discount instead of the correct 10% off. The cashier explained that they can't scan spc cards, so $1 off was the best he could do. I also noticed an overcharge on my bill due to outdated menu prices. It was disappointing to not receive the correct discount and to experience pricing discrepancies. I kindly request a refund of the 10% I should have received with my spc card and an adjustment for the incorrect charges. Please reach out to me via email for further assistance.

This is the fifth time we've been informed that you don't deliver to our area due to your online system being down. We've encountered issues being unable to apply online coupons that are exclusive to your website. It seems there is only one current deal available in-store. The staff member who answered the phone was quite rude, which is unusual given our long-term patronage spanning over 15 years and multiple locations. The inability to utilize the coupons provided via email is frustrating and requires a resolution. I am using speech-to-text due to caring for children, so any errors are attributed to that. Thank you.

I placed an order for pizza on 03/21 for delivery from the designated location. Unfortunately, the delivery took over 2 hours, and attempts to contact the store were unsuccessful. Upon checking my bank account, I noticed the charge was already processed. Waiting over 2 hours for a pizza ordered on a Thursday evening at 6:30 is unacceptable. When I requested to cancel the order, the delivery person on duty was impolite. Despite addressing her respectfully, she responded with a bad attitude. As loyal customers, this has been our worst experience with Pizza Hut. The service was poor, and the pizza arrived lukewarm with hardened cheese. While we usually avoid conflicts, due to the inability to reach the store and the behavior of the driver, we feel it necessary to report this to prevent a recurrence.

I have never experienced such poor service from a food chain, especially from a large chain like yours. I've been trying to reach you by phone for the past hour and a half. I decided to order from Pizza Hut after a while, and now I'm disappointed. This will be my last order from PH. My order was delivered almost 1.5 hours after placing it. When it arrived, the food was cold as if it had been in the refrigerator. Since then, I've called the provided number at least 15 times. Every time, I was told that the store manager would call me back. It seems neither of you have the time to even acknowledge a customer complaint and return the call. What kind of customer relationship management is this? A customer calling you at 10:30 at night. I simply want a full refund credited to my account within 48-72 hours. Before that, I request a confirmation email/SMS stating my refund is being processed and will be returned within the given time frame. Besides the refund, I don't expect anything from you since it seems customer problems are not a concern for you both. Regards, L.

I placed an online order for a big box meal that included 2 pizzas, breadsticks, and boneless wings. However, there were multiple issues with my order. The pizza that was supposed to be buffalo sauce with chicken and hut favorite seasoned crust was initially incorrect, and when it was replaced, the pizza was mangled, undercooked, missing the seasoned crust, and a chunk was even missing. By the time I got home, the food had been sitting for so long that it was inedible, and I had to throw out over 75% of it. I hope to receive a refund due to the poor quality of the food I received. I have pictures of the problematic pizza if needed for reference.

To whom it may concern, I am Eric P. On March 22, [redacted], I ordered a Super Supreme, Meat Lover’s Pizza, 16 wings, and a P'Zone for pick up at the South Boulevard store in Charlotte, North Carolina. Despite ordering online for a 7:30 pickup, my order was not ready when I arrived. The staff seemed confused and finally acknowledged my order around 8:00. After waiting for another 10 minutes, I left frustrated. I ended up ordering the same items from a different store 15 miles away, only to find the pizza soggy and the P'Zone dry upon getting home. This experience has made me reconsider my loyalty to Pizza Hut. I hope for improved service and would appreciate a refund.

I placed a $40 order for delivery, but after waiting 1 hour and 15 minutes, my grandma called to inform me that the food never arrived despite her directing the delivery person to the correct house. After numerous calls, they agreed to remake the order by 8:30 pm, but my hungry 9-year-old brother couldn't wait any longer, so I had to cancel it. Although I initially gave the wrong address but promptly corrected it, the food still ended up at the wrong location. The restaurant claimed they had delivered it and implied my grandma was dishonest. Despite clarifying that I was at my grandma's house, the staff member, Tina, was doubtful and even contacted my mother, who was out with her friends. This unacceptable treatment occurred at the Pizza Hut on Lincoln Way in Massillon, Ohio. I have never experienced such poor service and disrespect from Pizza Hut before.

I placed a pizza order at 9:01 p.m. on March 23rd, [redacted], but by 10:50 p.m. it had not been delivered. Upon calling the store, I was informed that my order was ready but delayed due to a lack of drivers, and later, an employee named Leo mentioned it was due to a shortage of products. Despite requesting to pick up or cancel my order, I wasn't given the option. Neither Leo nor the shift leader, West, could provide me with a corporate or customer care number. After a frustrating 27-minute call, I was told to reach customer service at [redacted], which led back to the store. While on the phone, my family member attempted to pick up the pizzas, but they were already sent out without information given. The pizzas were cold and undercooked upon arrival, leaving me dissatisfied. Seeking a resolution, I found this platform to express my grievances. I paid $62.89 plus a $5 tip for a total of $67.89 and received a free large pizza coupon, but I believe a full refund or properly cooked replacement pizzas are necessary due to the distressing wait time of 2 hours and 23 minutes. Thank you for addressing my concerns. -Daisy R.

Recently, I went to Pizza Hut on Freedom Drive in Charlotte, NC. Our waitress, Janaya ([redacted]), provided the worst service I have ever experienced. Despite dining with friends, my order was the only one that never arrived, even after being placed twice. The service was extremely poor, with no apology or effort to rectify the situation. Not only was the service lacking, but the manager, who had her children present, was also unprofessional. One of my friends had issues with their order of wings, which were eventually brought but then taken away wrongly. This experience has left me incredibly dissatisfied, and I have decided not to return to Pizza Hut in the future. It's unfortunate to lose a customer, but the service received was unacceptable.

Order number: [redacted][redacted][redacted]. I placed an order for two calzones and boneless wings, but I only received one calzone. I initially thought both items would be in one box, but that wasn't the case. When I tried calling the Davie location, I was put on hold for half an hour and then disconnected. Upon calling back, I was informed that it was a call center, and if the location couldn't answer, calls would be directed there. I am frustrated that such a small issue couldn't be resolved promptly over the phone. Waiting for less than 5 minutes should have sufficed. It feels as though the restaurant would prefer dealing with chargebacks and fees rather than answering customer calls. I also received my order late and part of it was cold, but I didn't complain at the time. I am now requesting a refund for the full order due to the unresolved issue.

I ordered a pizza on 3/23/19 and was disappointed with the burnt pizza, garlic knots that were not stuffed, and burnt cookies. When I contacted the manager at the pizza hut located at [redacted] Stetson Ave, Hemet, #[redacted], he was unhelpful and unprofessional. Despite my request for a refund for the inedible items, he insisted that I needed to return the entire order to get a refund. I feel that his attitude was unacceptable, and I would like to have this matter addressed. My ticket number is 92 from 3/23/19 at 5:11 pm with a total of $[redacted].01. I am seeking a full refund and request a follow-up call on [redacted] to resolve this issue.

I tried to place an order for $22.62 online with Pizza Hut, but they attempted to charge my card multiple times for different amounts, $26.95 and $29.35. Only having $25.00 on my card, I called the Galveston Pizza Hut to place the order over the phone, where $22.62 was deducted. However, the manager claimed only $18 was charged and demanded more payment, which I disputed. After I explained, he abruptly said he'd refund my money and hung up, which was rude. I find it unacceptable that more than the order amount was attempted online and that the manager was disrespectful. Now, I have to wait 3 to 7 days for a refund of $22.62, leaving me without my order or money. - L.W. [redacted].

I ordered 17 pizzas from the Pizza Hut on Old Fort Parkway in Murfreesboro, TN for 6:45 PM on Monday, March 25, [redacted]. Unfortunately, they called me at 6:35 PM to say they couldn’t fulfill the order because they ran out of dough. It was frustrating to receive this last-minute notification when I was already on my way. This isn't the first time this has happened - a similar situation occurred last week when I ordered pizzas for my brother. This time, I had to order from Dominos instead. Surprisingly, Dominos had 17 pizzas ready in just 15 minutes! It's disappointing that Pizza Hut didn't handle the situation more effectively.

On Sunday, March 24th, after a long day of working on a roof, I decided to order a pizza for takeout from Pizza Hut. The lady on the phone mentioned it would be ready in 25 minutes by 8:05 PM. However, when I arrived, there were already several upset customers cancelling their orders. Despite requesting to speak to the manager and waiting for quite some time, no one answered. Disappointed, I went to a nearby store to buy bread and snacks due to having diabetes. After waiting for almost an hour, we finally received the pizza around 9:10 PM. By that time, my family was more irritated and tired than hungry. The next day, I returned to Pizza Hut to seek compensation for the long wait, burnt brownies, and hard pizza crust. Unfortunately, the staff, particularly a manager, declined any form of compensation and was rude in their response. It was a disappointing experience overall at the Pizza Hut in Douglasville.

After placing a delivery order and paying with my credit card, I encountered some confusion. Pizza Hut contacted me shortly after to say the payment had been declined. I opted to pay cash when the delivery arrived. However, upon checking my bank account, I noticed the charge ($44.43) had still gone through. I contacted Pizza Hut and spoke to a supervisor, who then put me on hold. After being transferred multiple times, a manager named Jasmin assisted me. Jasmin could only find a record of a cash payment in the system and suggested it might be a bank error. I am unsure about the legitimacy of the situation and would appreciate input from Pizza Hut Corporate HQ.

Dear Pizza Hut, I want to start by expressing our love for your food. However, the experience at the [redacted] Asheville Hwy branch in Spartanburg, SC was disappointing. Last night, we ordered the two large 3-topping pizzas with breadsticks deal but received two medium pizzas instead. One large thin-crust pizza was overcooked, lacking the extra sauce I requested, and had minimal cheese. The cheese sticks we upgraded were also overcooked with very little cheese. A few months ago, we faced a similar issue with a failed delivery from the same store, managed by young and disrespectful individuals. As a former assistant manager myself from 30 years ago, I believe new management is needed. Any assistance in resolving these recurring problems would be greatly appreciated. Thank you in advance, Michael L.

I have been a customer for over 30 years. Usually, I order multiple pizzas at once, but this time, I ordered just one for my mom who really wanted a Super Supreme Pan pizza. When I picked it up, it was thin-crust and not what I ordered. The employee, Alli, was indifferent and didn't understand my issue. I returned the next day with my receipt, and he still couldn't recall the mistake and insisted on charging me for a replacement. I left disappointed and upset. Despite emailing about the incident, I have only received automated responses. It's disheartening as I have been a loyal customer, regularly ordering multiple pizzas, and this experience was particularly disheartening as I could only afford this one pizza for my mom.

I have been a customer for over 30 years, always ordering 4-6 pizzas at a time, but on this occasion when I got my mom's favorite Large Pan Super Supreme pizza, it was totally wrong. Despite explaining it to the worker named Alli, he didn't seem to understand or care. Exhausted after a long shift, I was upset he couldn't make it right on the spot. When I returned the next day, Alli was unhelpful, insisting on charging me for another pizza. This experience was incredibly disappointing. I frequently order from this pizzeria for my family, but this mistake truly upset me, especially because it was a treat for my mom who was craving her favorite pizza. Despite my repeated complaints via email, I have only received generic replies. I feel undervalued as a customer. Can someone assist me with this frustrating situation?

I placed an order at 8:58 p.m. on March 29, [redacted], which included 3 veggie pizzas and 2 cookie cakes. Upon receiving the wrong order, I contacted the manager to address the issue. Despite my request for a large pizza as compensation, the manager insisted on me keeping the incorrect items. Unfortunately, due to my child's mushroom allergy, I couldn't accept the order. The manager's refusal to provide any compensation or accommodate the situation led me to return the order with my husband. After a heated exchange, we were eventually refunded. I am disappointed by the lack of professionalism and empathetic customer service displayed by the manager. I will be monitoring for the refund to ensure it processes correctly. Thank you, Christina.