Pizza Hut Customer Service Issues

During my last four visits to Pizza Hut in Sissonville, West Virginia, I encountered issues with the quality of the food. Despite the closer proximity of this location, the pizzas I received were either undercooked or missing ingredients. After multiple attempts to address the problem and even receiving a credit, the issue persisted. I had to travel back and forth a total of 16 miles without satisfactory results. In my most recent visit to another Pizza Hut 13 miles away at Big Tyler, I faced the same doughy pizza and missing toppings problem. When I inquired, I was informed of ongoing oven temperature issues. This ongoing problem has left me disappointed as Pizza Hut used to be my go-to place. I am seeking a significant reimbursement for the inconvenience and disappointment caused by spending over $[redacted] on subpar pizzas. I hope this matter will be resolved promptly to avoid further frustration for me and my family.

I would like to share my recent disappointing experience at Pizza Hunt in Fayetteville, Arkansas. Upon ordering two large pizzas and wings totaling $42, the manager named Nathan was unprofessional and rude. Despite being the first in line, I was ignored for 30 minutes while Nathan dealt with other tasks. When my order was finally taken, I was informed they were out of thin crust and the replacement pizza was overly salty and inedible. Nathan's behavior was unacceptable, as he loudly expressed personal issues and displayed a bad attitude towards customers. I left feeling frustrated and will not return, choosing to go elsewhere for pizza despite living nearby. It's disheartening to witness such unprofessionalism from a manager.

We had ordered pizzas in the store and waited over 45 minutes, but the issue arose when the pizzas we received were burnt and had garlic butter sauce that glaubed onto the crust. When we raised concerns about the burnt pizzas and the sauce adhering to the crust, the staff member became defensive and insisted that it was how it was supposed to be. After pressing the matter, they agreed to remake the pizzas, but by then, we couldn't wait any longer. The situation escalated when we sought a resolution, and the staff member's unprofessional attitude made the experience unpleasant. Due to this encounter and the store's failure to provide satisfactory pizzas, I do not plan to return.

Despite negative feedback on Facebook and a friend's long wait for pickup, my boyfriend, dealing with fibromyalgia, opted to try the new Bristol, RI location for delivery. Placing an order at 4:55 pm with a 25-minute wait, the first delivery slot was projected for 5:20 pm. After calling at 5:53 due to the delay, we were informed the driver was delayed and efforts were being made to find a replacement. Disappointed by the lack of communication and the cold food situation, we received no apology or discount. The manager promised a prompt call back at 5:53 but only reached out at 6:20, suggesting we pick up the order ourselves. There was no compensation offered for the inconvenience. Coming from a background in state employment, I hold service standards in high regard, and this experience fell short. Any future orders will depend on how this issue is addressed. Sincerely, B.

I made a purchase at 9:41 pm on 2/22/19. The online store indicated that my delivery time would be 10:10 pm. I contacted Pizza Hut at around 10:40 inquiring about the delay. Unfortunately, the manager's response was not pleasant. She mentioned that they have up to 1-2 hours to deliver and suggested I call back if I'm unhappy with the order. The order arrived at 10:50, and upon inspection, I found it unsatisfactory. When I informed the manager, she simply responded with an indifferent "okay." Despite expressing my dissatisfaction, she abruptly handed the phone to the driver after a brief conversation, displaying poor customer service. The manager's attitude was disrespectful and unnecessary throughout our interactions.

I recently had an unusual experience with a recent order at our local Pizza Hut branch, store number #[redacted] in Dover, PA. Despite facing some issues, I want to highlight the positive aspects of our interaction. My initial order included boneless Cajun rub wings and a large three-topping pizza for $7.99, but we were charged $18.54. Although we specified it was a takeout order, the process seemed a bit unorthodox when the credit card receipt was handled. The pizza was brought to our table first before being packed for takeout. I later realized the wings were missing from the order, but after some back and forth, the staff offered a complimentary order. Upon reviewing the receipt at home, I noticed discrepancies in the toppings charged and their application on the pizza. Despite these issues, the staff was courteous, albeit somewhat inexperienced. I believe this incident can serve as a valuable training opportunity to ensure accurate attention to customer orders in the future.

I had the worst service ever at Pizza Hut. Years ago, I stopped eating there due to bad service. I tried again today, February 24, [redacted], and sadly, nothing has changed. The delivery lady was polite, but my order was incomplete. When I called the store, the person on the phone was unhelpful and indifferent. I asked for some complimentary garlic butter and French dressing, but they were missing when the lady returned 20-30 minutes later. The pizza and wings were cold, making it the worst experience. In Minden, LA, the staff seemed unconcerned about fixing the issue. I am requesting a refund, a voucher, or some form of compensation to address this disappointing situation since the delivery person couldn't help.

I have been a loyal customer of the Wrightsboro Rd Pizza Hut for years. Unfortunately, I have consistently experienced poor service from the employees and assistant manager. When I have called to speak with a manager, I have either been given the runaround or put on hold indefinitely. Despite requesting hand-tossed pizza without garlic, I have repeatedly received thin crust pizza with garlic toppings. The promised 30 to 45-minute delivery window often turns into an hour or more, resulting in cold pizza upon arrival. The manager's explanation that the dough was stretched too much does not excuse the consistent errors in my orders. Last night, after waiting over an hour for my pizza, it arrived thin-crust and cold instead of hand-tossed as requested. The manager's apology was insufficient, and when I tried to contact them again, I was left on hold for an unreasonable amount of time. As a loyal customer, this treatment is unacceptable.

On February 18th, I ordered a sausage and pepperoni pizza and cinnabons from Pizza Hut in Hendersonville, TN ([redacted] E Main St.). The delivery arrived around 1:30. After consuming two slices each, my friend and I experienced vomiting and slight chills, indicating food poisoning, as the pizza was our only meal since the day before. When I contacted the store to complain, Alisha suggested speaking with Jason, the General Manager. Despite requesting a call back, I had to initiate contact. Jason assured me on February 19th that he processed a refund, but as of February 25th, it has not been received. In subsequent calls, Alisha and Hailey mentioned Jason may have forgotten to issue the refund. They assured me a new refund request was submitted, with a 3-5 business day wait. I am disappointed by the handling of this serious matter caused by food mishandling.

Recently, I have been experiencing difficulties accessing the Pizza Hut website. While I can reach the main page by typing in pizzahut.com, any further clicks, such as to order, sign in, or view the menu, result in a completely blank page without any error messages. This has prevented me from taking advantage of online deals and earning points on my account. Despite receiving emails about my earned points expiring due to inactivity, I am unable to rectify the situation as I am unable to access the website to order. I appreciate the provided phone contact information and will be reaching out to Pizza Hut to address this technical issue. I am unsure if the problem lies with an update in their programming, compatibility with my older computer, or lack of support for Firefox. I hope to resolve this issue and continue ordering from Pizza Hut in the future.

I placed an order at your Courteous Location for pizza on 02/25/[redacted] at seven pm. The lady on the phone mentioned it would take an hour for delivery because they only had one driver. However, my order arrived at ten o'clock, and it seemed old, as if it had been sitting for a long time. The driver even commented on the delay, stating he wasn't informed about the three-hour wait. The lady mentioned at nine that the driver hadn't returned and my food was ready, yet my order was still delayed. Despite my request to cancel, I received the old pizza and was charged on my credit card. This was my second disappointing experience with this location, and I won't be ordering from here again due to the poor service.

On February 14th, I attempted to place an online order for a pizza, but the online system glitched, forcing me to call the store to complete the order. Last night, while ordering my favorite pizza, I realized I didn't receive a reward credit for the prior purchase possibly because I had to call in the order. My essential details are Ticket #[redacted], Register 4, Server Scott, Unit #[redacted], placed at 7:30 pm. My contact number is [redacted], and I go by Peggy Gourley. I've noticed during my last two pick-up visits that no one acknowledges me at the pick-up window until I knock, despite seeing Pizza Hut staff inside. It would greatly improve the experience if someone could be present at the window or at least acknowledge arriving cars promptly.

I recently ordered from Pizza Hut on Oscar Baxter Road and spoke with a lady who identified herself as the manager. The manager claimed that my order was canceled due to no answer on the phone, which was not the case as we did not receive any phone calls or our pizza on time, or at all. The manager's attitude towards me was loud and disrespectful, and I am extremely disappointed in the level of customer service provided. I believe she should be terminated for her unprofessional behavior and lack of seriousness in handling orders. I can be reached at [redacted] or [redacted]. This experience has left me very dissatisfied, and I have never encountered such disrespect from a service establishment before. The manager in question is an African American at the Pizza Hut location on Oscar Baxter Road in Tuscaloosa, Alabama (store number [redacted]). Your prompt attention to this matter is appreciated.

I visited the Pizza Hut at [redacted] Santa Barbara Blvd, Suite [redacted], Cape Coral, FL [redacted] on February 24. I am frustrated because every time I call for a refund, I am directed to individuals outside of the store who seem to be part of a corporate management system. I spent a total of $17.26 on that day. I am very displeased and request an immediate refund. The wings I ordered were overcooked, dry, and lacked sauce. The double side of breadsticks was also not fresh; they seemed reheated and were very difficult to eat. My order consisted of a side of barbecue wings (8), a side of mild wings (8), double side of breadsticks, ranch dip, and blue cheese dip. Please locate my receipt and issue a refund to my debit card. It is disappointing that I am unable to reach the manager directly for assistance with my refund. I expect better service and prompt action on this matter.

I received a damaged pizza from the store on Little York and 45 in Houston, Texas. After contacting them, they agreed to deliver a replacement when I called back. However, when I contacted them two weeks later, I spoke with Calvin, who was extremely rude. As a long-time customer of Pizza Hut, ordering from various locations in the city, I was shocked by his behavior over a $15 pizza. This level of disrespect is unprecedented in my experience with Pizza Hut. I also find it concerning that a manager would display such rudeness. I mentioned my degree in consumer science when discussing the store being a franchise, emphasizing that it still represents the Pizza Hut brand.

I sincerely regret the negative experience I had at the 21st location in Norfolk, VA, dealing with a staff member named Makira. She was not polite and appeared dishonest in her interactions. My call was avoided by placing me on hold, and I was answered by someone named Dave instead. When I requested a refund for my order placed at 6:11 pm EST amounting to $58.08, Dave mentioned the manager was not available at that moment. This situation marks the third time I have encountered issues at this establishment. The first time, I overlooked it, and the second time, I received a $30 credit. However, today, I felt ignored and was denied a refund, despite still not receiving my order by 10:21 pm EST. I kindly request an immediate refund of $58.08 to my card. I appreciate your attention to this matter, and moving forward, I will refrain from ordering from this location due to these recurring difficulties.

I had a disappointing experience dealing with Makita, the manager at the [redacted] Monticello branch. I have been trying to reach them since 9 p.m. regarding my order placed at 6:11 p.m. The order number is [redacted]. After speaking with Dave, I was informed that my order had been removed from the system, implying that Makita deleted it. When I questioned Makita about the status of my order and why she misrepresented its whereabouts, she responded rudely and unprofessionally, later attributed to stress by Dave. I simply want a prompt refund and have no intention of returning to that location. Although I initially provided the wrong address in an email, Makita's behavior towards me was uncalled for, including yelling, hanging up, and offering no solution in a disrespectful manner. I believe Makita should either be terminated or demoted due to her inappropriate conduct in a stressful role.

I placed a large order at 6:40 p.m. on the 27th. Despite an hour wait due to high volume, I had no issue with that. When I went to pick up my order, I found out they were out of wings, which was about 2/3 of my order. I requested a refund for that part, but due to their busyness, they couldn't process it immediately and mentioned it would take 3-5 days. As a gesture of goodwill, they allowed me to take the pizzas. Upon calling the call center and speaking to Amy W., she insisted I still had to pay for the pizzas. After some back and forth, I offered to return everything for a refund. After numerous calls, the manager Justin was able to secure a refund, which I will receive in 3-5 days. The ordeal lasted about three hours, cost me $77, and left me without dinner. The poor customer service from the call center is what upset me the most. Though the store did its best to rectify the situation, the call center mishandled it.

Hello, I'm Mary Spraggins. I've tried to contact someone regarding an incident at your Pizza Hut on Piney Forest in Danville, VA. I would appreciate it if someone could email me with a number to call back. The issue involves a meal I had delivered with wings that had bones in them. I'd like to address this matter before sharing it on social media. I requested the district manager to reach out, but no one did. I was expecting to hear from corporate after notifying them but haven't. Please email me promptly so we can discuss this matter. Thank you.

Hi, my name is Esteban B. I recently moved to a new subdivision and encountered a problem with Pizza Hut delivery. Even though I've ordered from two nearby locations multiple times, they suddenly claim I'm out of their delivery zone. I faced the same issue with a third location I tried. As a loyal customer, this situation is frustrating, and today I had to go elsewhere for pizza. I hope to resolve this swiftly. You can contact me at [redacted]. Thank you.