Pitney Bowes Inc. Customer Service Issues

Our law office has been using a Pitney Bowes K [redacted] series postage meter for over 10 years. Recently, it started showing a "low battery" warning, which we can clear by pressing C. After numerous attempts online and on the phone, we were informed that the battery cannot be replaced, and we would need a new machine. We received a new meter to self-install, but due to financial considerations, we postponed the installation. During this period, Mandy Varner contacted me about our service contract and provided details via email over two days. After signing the contract, Joshua Klug called to schedule the meter installation for June 1 at 10 am, which was later rescheduled to 2 pm on the same day. Unfortunately, Joshua did not show up for the appointment without explanation. Today, after lengthy phone calls, I spoke with James, who assured me that Joshua would install the machine on June 1 between our business hours. We are hopeful that this issue will be resolved promptly so we can progress, as this experience has been quite disappointing.

I have been dealing with a case for almost a month now, and it is still not resolved. I have sent several messages requesting if there were still issues to call me, and then I got an email 3 weeks later stating that the issue has been resolved and with my permission the case was closed. This is incorrect! I did not give permission to close the case because it was not resolved. I would like someone from Corporate to call me at [redacted] so that we can discuss. It's frustrating that it has taken so long to resolve a simple issue, never received a call to discuss, and then was informed that it was closed with our permission? We are very disappointed with the Customer Service we have received. I would appreciate a return call. Thank you. Jenee B. A-S Pipelines, Inc.

August 9, [redacted] Customer Service Department Pitney Bowes Global Financial Services LLC [redacted] American Drive Neenah, WI 54[redacted] RE: Contract # A[redacted]02 Quote # [redacted] Case # [redacted]4 To Whom It May Concern, I am writing in response to your letter dated August 7, [redacted], regarding the cancellation of our current lease agreement. I want to address a few concerns that have arisen from this situation. We initiated the cancellation process in June and mailed our request via Certified Mail on June 4, [redacted], which was delivered on June 8, [redacted] (Tracking Number: [redacted][redacted]84). Surprisingly, after two months, we received a cancellation letter along with an additional invoice for the lease agreement (Invoice Number: [redacted]) dated 06/10/[redacted] – 09/09/[redacted]. We submitted the cancellation before the invoice due date (June 12, [redacted]) expecting prompt action, yet we were charged a late fee for Invoice [redacted]. This unwarranted charge has led to further complications which need to be rectified. Furthermore, our initial lease agreement signed on March 12, [redacted], outlining a quarterly payment of $[redacted] for 51 months, has not been adhered to. We have been consistently charged $[redacted] since the contract began, resulting in an excess payment of $[redacted] from December [redacted] till date. Another issue I would like to highlight is the premature renewal of our contract, which commenced eight months before its expiration on MARCH [redacted]. The frequent reminders to renew our contract via email seem premature and create unnecessary pressure. The incremental price hike of $33.94 on the quarterly billed rate is unjustified and requires clarification. Upon reviewing past invoices, several discrepancies have been noted such as erroneous late fees, double billing, and missed payments. It is imperative for Pitney Bowes to cancel the agreement without any penalties or fees, arrange for the return of the postage meter equipment, and clear any outstanding balance associated with the canceled lease to maintain a balance of $0.00. Sincerely, Paul Robinson

This morning, I visited Pitney Bowes in West Chester. When I inquired with the receptionist about an address, I was surprised at how rude and unwelcoming she was. Even a UPS delivery person present witnessed her behavior and felt it was discriminatory. I called back and requested to speak to a supervisor or manager, but Nancy, the receptionist, refused to connect me. As a receptionist, I believe it's essential to always treat visitors with respect and speak politely. I would appreciate the opportunity to discuss this incident with a supervisor or manager to address what happened. If possible, please connect me with someone who can assist.

We are contacting you regarding the ongoing issues we have faced with our sorter/folder/stuffer machine that has been jamming consistently for the past two months despite being serviced three times. In November, we encountered difficulties in getting a technician to visit our location promptly. After contacting the [redacted] number, we were assured that a service appointment would be scheduled, but no one contacted us for days. Despite follow-ups, the service appointment was only confirmed two days later for the following day. Throughout the day when we inquired about the technician's arrival, we were met with delays and no progress. Ultimately, our team had to manually fold and stuff our mailings, leading to additional costs and inconvenience. To prevent a recurrence of this situation, we are requesting a different technician to manage our account moving forward. We feel that a fresh perspective is necessary to resolve the ongoing machine issues promptly and effectively. We kindly ask for a prompt response to address this matter. Thank you, Hartsdale Public Parking District www.HartsdaleParking.com [redacted]

We have a Series [redacted] postage meter at Suntrap Systems located at [redacted] Gordon Road, Birmingham B17 9EY with reference PCN [redacted] on the bottom. We have attempted to reach out via phone and email unsuccessfully. Kindly provide instructions on how to return the meter for a refund of the postage, outstanding postage amounts, and our £[redacted].00 deposit. Promptly process the refund, and we will arrange the return of the meter once we receive your instructions including the address and any additional details required. Please acknowledge the receipt of this email promptly. Thank you.

I want to address some issues at work regarding the treatment of good workers by poor leaders. A friend of mine has been with the company for 3 years, working hard, always on time, and without drama. She only makes $12 an hour at our current location, while temps at another location just a block away are paid $13 or $14 an hour. It's disheartening to see someone who works diligently being undervalued while others are paid more for similar work. My friend is caring for both her parents, with her mother having Alzheimer's, and she deserves to be fairly compensated for her dedication and experience. Additionally, I have personally experienced misleading information from a supervisor who suggested I work with another agency. I feel let down and unappreciated after being promised a different work schedule. A change in the way hardworking employees are treated is necessary.

We declined to renew our lease with Pitney Bowes and reached out to our provider, First Choice Business Solutions in Pittston, PA, to arrange for the return of the machine by March 9, [redacted], the contract end date. Instead of retrieving the machine as agreed, a large box was delivered by mail or UPS, although I am uncertain about the delivery service. After contacting First Choice, we were instructed to open the box and follow the return instructions inside. We have prepared the meter for return, but it has not been collected by UPS yet. Recently, I received an unexpected $53.00 bill from Pitney Bowes for a return fee, which I did not anticipate based on our lease agreement. I have carefully reviewed our contract and found no mention of this charge for returning the meter. I am seeking clarification on why this fee was billed, why the meter was not collected as arranged by First Choice, and where in our lease this return charge is stipulated. Your prompt response would be greatly appreciated. Thank you for your assistance.

Good morning, I am having problems with our C200-C425 postage meter. I was told that there have been ongoing issues for over six weeks. Today, when I tried to apply postage, the machine shut down on its own. After rebooting, it displayed "try again" multiple times before finally working. The meter is just over eighteen months old. Can we schedule a service appointment to have the machine cleaned and checked for any issues? Your assistance is greatly appreciated. Thank you.

I placed an order on 11/27/20, but I haven't received any updates since 12/3/20 when it was last in Texas. The package still hasn't moved since then, and I understand it will need to go through regular mail after being delivered by Pitney Bowes. I've been in touch with Bath and Body Works and Woman Within, and both mentioned that I should have received my packages by now. I'm patient, but I would appreciate more information on the status of my orders, especially since one is for a birthday and the other for Christmas. It would be helpful to receive updates and an estimated delivery timeframe.

Subject: Assistance Needed with Shipment I am seeking assistance in locating a sweatshirt I ordered in December which has been shipped from China. Tracking information shows it cleared customs on 1/4 and has been sent to various Pitney Bowes facilities, with the latest update showing it delivered to a facility in Atlanta on 1/8 at 6:56. The Pitney Bowes tracking number has not been assigned for me to track. The original tracking number from China is GCL201225BE8P[redacted]. I am Elizabeth S. from Douglasville, GA, and I order frequently online without issues from various well-known retailers. This $36.99 item is a gift for my daughter, and I am eager to receive it promptly. Any assistance in tracing the package would be greatly appreciated.

Our office reached out to Pitney Bowes on the morning of 4-22-21 regarding a full waste tank message on our postage meter. Despite being told a tech would call within 2 - 4 hours, we did not receive any contact. After calling again, we were promised a follow-up within two hours but still heard nothing by the end of the day. Following another call on 4-23-21, we were assured of a high priority, yet by 2:02 p.m., no tech had reached out. As a business, we rely on our postage meter and cannot afford extended downtime. Please contact us immediately at [redacted] to service our meter. This level of service does not align with what is promised. Thank you. Janice at Richard A. Fortune Law Offices.

On Thursday, August 19, [redacted], around 8 am, my supervisor at Pitney Bowes touched my buttocks outside the break room after our first break. He mentioned my cardboard covering violated USPS policy and said a Post Office representative would check at 9 am. He insisted I remove it, but I didn't comply. Some coworkers, including both supervisors, seem to look inappropriately at me, likely due to the high number of cameras around, given our close work with the mail. Despite this, I acted unaware of his actions. Tomorrow, I intend to identify the supervisor, scout for cameras, and lodge a formal complaint. Pitney Bowes' address is [redacted] Wright Street, Madison, WI [redacted]. I am not a direct employee of Pitney Bowes but a temporary worker through Manpower. Today, August 20, I discovered his name is Tim. Surveillance cameras are prevalent. He repeated his inappropriate behavior today and asked me to remove the cardboard. I decided to leave the situation.

The owner of a small independent pharmacy recently passed away, and now the owner's wife is battling lung cancer, leading to the unfortunate necessity of closing the pharmacy with 16 months remaining on the Pitney Bowes contract. Pitney Bowes is requesting around $[redacted] for early termination. The customers are wondering if Pitney Bowes considers the reasons behind the closure when charging for early lease terminations. Despite having been loyal customers for years, they are being charged the full amount remaining on the lease. The customers are seeking a way to discuss their circumstances with a representative but are struggling to connect with a person. They believe that there should be a process in place to appeal for special consideration, especially considering the long-standing business relationship and the extenuating circumstances leading to the pharmacy's closure.

Hello, I'm inquiring about Global Shipping Center in Erlanger, Kentucky, specifically regarding the restriction of package Article number: [redacted]21. It contains a Tektronix [redacted] oscilloscope for repair, with a total estimated cost of $60 including shipping and customs fees. I'm unsure of the reason for the restriction and would appreciate clarification to resolve the issue promptly for onward delivery to the recipient. Enclosed is a copy of the rejection document. Thank you.

Hello, I'm Maria, the Administrative Manager at S2S Environmental Inc. We are experiencing issues with our postage machine and believe it needs servicing or a replacement. Despite replacing the ink cartridge and following the instructions, we are encountering an error message prompting for a connection. When attempting to connect, the machine displays a dialing message but lacks a dial tone and then suggests checking the cord. Despite reconnection efforts, the issue persists. There is a sufficient balance of approximately $70 in the machine. We request either a repair or replacement for the machine. Additionally, we seek clarification on the possibility of terminating the contract and monthly payments if we decide to discontinue our use of the machine. Thank you for your assistance.

My tracking information hasn't been updated for over two weeks. The package was marked as shipped by Pitney Bowes, but when I contacted the local USPS, they indicated that only a shipping label was created and the package has not been in transit. The label was last updated on the 13th with no further updates since. After some investigation, I discovered that the package hasn't left the original warehouse at all. I placed this order at the end of January. I'm having trouble reaching a real person at Pitney Bowes to resolve this issue, so I need assistance with getting in touch with them to address the situation.

During online chats on March 2nd and March 8th with agents Monica and Javier, I was instructed to contact my sales rep, EJ Ortiz, to proceed with our bulk mail project. Despite multiple emails to EJ, I was directed back to Javier for assistance connecting me with the right department. Despite a call to 1-[redacted], where I spoke to Vernon Deswell's voicemail, I have not received the necessary help. My bulk mail project is now overdue, and I am frustrated with the lack of response from Pitney Bowes. I need someone to guide me through setting up the postage meter and USPS application for bulk mailing promptly.

I mailed a return to Nordstrom on April 18, [redacted]. The shipping information shows it was picked up on the 18th, and it ended on April 30, [redacted] with "Label Create US." I contacted Pitney Bowes on May 16, [redacted], and they mentioned that only Nordstrom can provide shipping details. When I spoke to Nordstrom Billing and Customer Service the same day, they confirmed the receipt of the items based on the Packing Slip. However, on May 16, [redacted], Nordstrom sent an email stating they couldn't process the refund. On May 20, [redacted], another email mentioned the items were not received, and they wouldn't issue a refund until they arrived. Despite two surveys submitted to Pitney Bowes, there have been no updates on the tracking site as of May 28, [redacted].

I received an invoice (Invoice number BJ500108 dated 4/11/22) for Belmont School (GL51 3AT Account Number - [redacted][redacted]) with an outstanding balance and late charges. The outstanding invoice (Invoice number BJ413342) for £[redacted].64 was paid by BACs on 2/11/22. The payment will appear as SAND Academies Trust in your account since we (SAND Academies) centrally pay invoices for all our schools, including Belmont School. Regrettably, we are currently unable to send BACs remittals, so you may not have identified this payment. Please review your account to confirm receipt of the payment and send a credit note to clear Invoice BJ500108. If you have not received the payment, please notify us promptly so we can address it with our bank. Thank you for your help, and I apologize for any inconvenience caused. Sue H. Central Finance Team - SAND Academies Trust